--- title: Atlassian Reviews meta_title: 'Atlassian Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how Atlassian works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 20 scale: '5' date_modified: '2026-07-07' parent_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- # Atlassian Reviews **Vendor:** Atlassian **Category:** [Datadog Consulting Services](https://www.g2.com/categories/datadog-consulting-services) **Average Rating:** 4.5/5.0 **Total Reviews:** 20 ## About Atlassian Atlassian is a provider of collaboration and productivity software designed to enhance team performance across various industries. Founded in 2002, the company offers a suite of tools that facilitate project management, software development, and team collaboration. With products like Jira, Confluence, Trello, and Bitbucket, Atlassian empowers teams to plan, track, and execute their work efficiently, fostering innovation and delivering high-quality outcomes. Key Features and Functionality: - Project and Issue Tracking: Jira enables teams to manage tasks, bugs, and project progress with customizable workflows and real-time updates. - Team Collaboration: Confluence provides a platform for sharing knowledge, creating documentation, and collaborating on ideas through wikis and shared workspaces. - Agile and DevOps Support: Atlassian's tools support agile methodologies and DevOps practices with specialized planning and deployment features. - Integration Ecosystem: The platform connects with hundreds of third-party tools and services to extend functionality and streamline workflows. - Version Control and CI/CD: Bitbucket enables developers to track changes to their codebase and automate deployment pipelines. - Cloud and On-Premise Options: Atlassian offers both cloud-hosted solutions and self-hosted installations to meet specific security and compliance needs. Primary Value and User Solutions: Atlassian's suite of products addresses the challenges of fragmented workflows and communication barriers within teams. By providing integrated tools for project management, collaboration, and software development, Atlassian enhances transparency, efficiency, and alignment across organizations. Teams can seamlessly plan projects, track progress, and share knowledge, leading to improved productivity and faster delivery of high-quality products and services. ## Atlassian Reviews ### 1. Seamless Jira–Confluence Integration That Keeps Teams Aligned **Rating:** 4.5/5.0 stars **Reviewed by:** Omkar M. | Technical Solutions Delivery Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Atlassian?** I really like how Atlassian tools integrate so well with each other, especially Jira and Confluence. This tight connection makes collaboration, documentation, and project tracking feel far more organized and efficient. Being able to manage tasks, share updates, and keep everything centralized in one place helps the team stay aligned and work more smoothly day to day. **What do you dislike about Atlassian?** Some of the tools can feel a bit overwhelming at first, since there are so many features and settings to learn as a new user. It can take a little time to get comfortable with the workflows and to fully understand all the customization options. **What problems is Atlassian solving and how is that benefiting you?** Atlassian helps address the challenge of managing projects, communication, and documentation across teams. By bringing tasks, updates, and key project information into one place, it’s much easier to collaborate, stay aligned, and track progress. As a result, it improves productivity and saves time when managing projects and overall team workflows. ### 2. Beyond the Software: A Strategic Partnership in Workflow Optimization and Scalability **Rating:** 4.5/5.0 stars **Reviewed by:** Asad S. | Human Resources Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Atlassian?** The depth of their technical support and the "Customer Success" mindset. When engaging with their service teams, they don't just provide "break-fix" solutions; they offer architectural guidance that considers long-term scalability. Their willingness to share best practices for governance and user adoption has been a standout factor in our project’s success. **What do you dislike about Atlassian?** The complexity of their service tiers can be a bit overwhelming. At times, navigating the transition between standard support and their more premium "Advisory" or "Premier" services felt like it required its own roadmap. A more streamlined, transparent menu of their professional service offerings would make the initial engagement much smoother for smaller teams or academic departments. **Recommendations to others considering Atlassian:** Don't treat them as just a software vendor; treat them as a strategic partner. Before you dive into the technical implementation, engage with their success managers to define your "North Star" metrics. Also, take full advantage of their university/training modules early on—it saves a massive amount of troubleshooting time later. **What problems is Atlassian solving and how is that benefiting you?** Atlassian is bridging the gap between raw technical capacity and operational efficiency. They aren't just selling tools; they are solving the problem of organizational silos. By providing structured advisory services, they helped us move from a fragmented "data-island" approach to a unified workflow. This has benefited me by reducing the cognitive load required to track complex research milestones, allowing more time for actual data analysis and interpretation. ### 3. A very useful backbone for execution and collaborative work **Rating:** 4.0/5.0 stars **Reviewed by:** Enrique P. | Writer of La Sed / Ni un paso atrás / Será tarde cuando despierte, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Atlassian?** The ecosystem supports cross-team visibility and brings more structure to execution. Tools like Jira work together smoothly, which makes it easier to break down complex work into manageable sprints. It also simplifies assigning tasks and tracking progress, helping drive team accountability and support reliable delivery. I’d also add that shared documentation tied to active issues improves knowledge management. In my case, I can stay aware of what’s happening overall, even when I’m focused on my own work. **What do you dislike about Atlassian?** The initial learning curve wasn’t easy for me. I found the platform quite complex, and overall it felt heavy to use. A few colleagues felt overwhelmed as well, mainly because of the sheer number of configuration options and features. On top of that, certain tools can feel slower and less responsive than competitors. It can also be hard at times to pinpoint who made specific changes within a project. **Recommendations to others considering Atlassian:** If you’re considering Atlassian, it’s best to start with a clean setup and rely on the native templates. Limit administrative permissions early to avoid overcomplicating your initial workflows. The platform itself is excellent, but the sheer number of configuration options can create a steep learning curve. That’s why investing in structured onboarding and setting clear boundaries from the beginning is essential, so the experience doesn’t become overwhelming for new users. **What problems is Atlassian solving and how is that benefiting you?** Atlassian serves as a “single source of truth” for the organization I currently work with. It addresses information fragmentation by bringing discussions, task tracking, and technical documentation into one centralized place. As a researcher, I find this especially valuable because it reduces how much context and data get lost across meetings, follow-up notes, or long chat threads. Personally, the biggest benefit for me is the noticeable boost in operational efficiency and team alignment: it helps ensure everyone—from engineering to product—remains connected to the project status and clearly understands their specific responsibilities. ### 4. Connects Teams Seamlessly and Reveal Blockers **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Carlos P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Atlassian?** I like how it connects every team’s work, improving their development process and making it easier for them to help each other solve blockers. **What do you dislike about Atlassian?** Sometimes it rolls out not-so-loved features or changes that end up angering the community, but hey, even good intentions can be misunderstood ¯\_ (ツ)_/¯ **Recommendations to others considering Atlassian:** Give it a try: set up a few projects and, before long, you’ll start thinking of your work as pieces that can be represented in Jira. That shift makes it easier to visualize who you depend on, where the blockers are, what can be improved, and even who deserves a little extra appreciation. **What problems is Atlassian solving and how is that benefiting you?** I like how Atlassian tools highlights dark patterns that teams can then correct. It makes it really easy to spot where the bottleneck is and where the workflow can be improved. ### 5. Simple Collaboration Tools with a Cross Team Workflow-Friendly UI **Rating:** 4.0/5.0 stars **Reviewed by:** Yossi H. | Alignerr Contractor, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Atlassian?** The biggest benefit is how well the tools support collaboration across technical teams. Issue tracking, sprint planning, and documentation are all structured in a way that makes it easy to keep projects moving and maintain visibility into what everyone is working on. It also integrates well with development workflows, which helps engineers stay connected to the work without too much overhead. Also the generally simple UI everywhere. **What do you dislike about Atlassian?** Some parts of the platform can feel a bit complex or heavy, especially for new users. There are a lot of configuration options and features, which can make the initial setup or navigation confusing if a team isn’t familiar with the ecosystem. **What problems is Atlassian solving and how is that benefiting you?** Atlassian helps our team stay organized and aligned on engineering work. Using tools like issue tracking and shared documentation makes it easier to manage tasks, track progress, and keep discussions tied to the work being done. It reduces the amount of information lost in chat or meetings and gives the team a single place to reference project status and technical documentation. ### 6. How effective JIRA and Confluence is **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam T. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Atlassian?** I like the confluence as it helps me maintain the documentation accurately and has a wide range of feature in sinlge document **What do you dislike about Atlassian?** Maybe the costing can be reduced a little **Recommendations to others considering Atlassian:** I’d recommend taking time to properly set up workflows and permissions from the beginning. Tools like Jira and Confluence are very powerful and flexible, but they work best when customized to match your team’s processes. Once set up well, they can significantly improve collaboration, visibility, and project management. **What problems is Atlassian solving and how is that benefiting you?** Atlassian, through tools like Jira and Confluence, helps solve problems around project tracking, team collaboration, and documentation management. It keeps tasks, discussions, and knowledge sharing centralized, which improves team productivity, streamlines communication, and makes it easier to manage projects efficiently. ### 7. JIRA Helps Us Get Things Done Efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Atlassian?** What I like best about Atlassian is Jira. It enables structured execution by making it easy to break down work, track progress, and maintain clear visibility across teams. It drives accountability and keeps everyone aligned, which is critical for reliable delivery. While we use Bitbucket as part of the ecosystem, the primary value for us comes from Jira and how effectively it supports day-to-day execution and coordination. **What do you dislike about Atlassian?** One area that could be improved is Bitbucket. In our experience, it can feel slower compared to other tools, particularly during code browsing, pull request workflows, and overall responsiveness. Improving performance and developer experience in these areas would make the Atlassian ecosystem significantly stronger. **Recommendations to others considering Atlassian:** I would strongly recommend Atlassian for teams looking to bring structure and operational excellence to their SDLC. Tools like Jira are particularly effective in driving clarity, accountability, and alignment across teams. That said, it’s worth evaluating the full toolchain based on your engineering workflows, as some components (like Bitbucket) may not be the best fit for every team. **What problems is Atlassian solving and how is that benefiting you?** Atlassian helps solve the challenge of managing the SDLC in a structured and transparent way. It provides a centralized system to track work, align teams, and maintain visibility across tasks, priorities, and progress. This significantly improves day-to-day operational excellence by reducing ambiguity, enabling better coordination, and ensuring that execution stays aligned with planned outcomes. ### 8. Flexible Workflows and Dashboards, but Jira/Confluence Dependencies Add Complexity **Rating:** 3.0/5.0 stars **Reviewed by:** Naph P. | Software Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Atlassian?** I like its custom workflows, automations and highly customizable dashboards. Its flexibility allows the platform to adapt to many business processes and users. **What do you dislike about Atlassian?** The dependency on other products like Jira and confluence maxes if feel unnecessarily complex and costly. **Recommendations to others considering Atlassian:** It works well for software development teams and IT departments, also for teams generally larger than 10 people. **What problems is Atlassian solving and how is that benefiting you?** It's solving the problem of remote team collaboration with its useful features like issue tracking, documentation, meeting notes and software development workflows. ### 9. All-in-One Atlassian Suite That Keeps Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | IT Help Desk Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Atlassian?** I really like the all-in-one suite model because it means I don’t have to use multiple platforms. **What do you dislike about Atlassian?** I don't have many dislikes about Atlassian. If I have to choose something, I don't like how the printing process works when printing one of my pages. I'd like there to be a dedicated print function specifically for printing pages in correct format **What problems is Atlassian solving and how is that benefiting you?** Atlassian gives me a central hub for several different services, mainly Confluence and Trello, which I use regularly. Its free tier is more than sufficient for my day-to-day needs. ### 10. An approachable solution to an enterprise problem **Rating:** 5.0/5.0 stars **Reviewed by:** Alec M. | Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2025 **What do you like best about Atlassian?** What I like best about Atlassian is how seamlessly their tools, especially Jira Product Discovery, integrate with each other, making it easy to organize and manage product ideas efficiently. **What do you dislike about Atlassian?** One thing I dislike about Atlassian is that its tools can be complex and overwhelming for new users. **Recommendations to others considering Atlassian:** As someone who's been navigating the waters of team collaboration and product management, I can't help but sing the praises of Atlassian tools. Their software suite, particularly Jira Product Discovery, is brilliantly designed for team integration. The seamless connection with other Atlassian products makes it invaluable for organizing and scoping product ideas efficiently. It truly empowers teams to produce quality results consistently and on time. **What problems is Atlassian solving and how is that benefiting you?** Managing team collaboration and product management often comes with challenges like disjointed communication, scattered ideas, and inefficient tracking. Atlassian software, especially Jira Product Discovery, addresses these issues by providing a unified platform that integrates seamlessly with other Atlassian tools. This integration streamlines the process of organizing and scoping product ideas, ensuring that workflows are efficient and transparent. For Function Software, this means enhanced productivity, consistent delivery of high-quality results, and the ability to meet deadlines with greater reliability. ### 11. Easy Setup and Effortless Task Tracking Across Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Ben Y. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Atlassian?** Atlassian is very easy to use and set up. We can easily track and assign tasks to everyone even if they are on different teams. **What do you dislike about Atlassian?** Atlassian does offer some history tracking but sometimes it's hard to tell who made a change to an overall project. **Recommendations to others considering Atlassian:** Atlassian has everything you need to manage and develop software projects. You can easily build and create sprints for multiple projects and teams. You can also manage multiple sprints and boards from within a single view. **What problems is Atlassian solving and how is that benefiting you?** We use Atlassian to manage our development work, task management, and sprint planning. Atlassian have everything integrated into one product so we don't have to switch back and forth. ### 12. Ideal for Educators: Effortless Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nasreen S. | Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Atlassian?** I find Atlassian's services valuable for visual project management, tracking progress, and managing student assignments. The AI-powered tools make it easy to manage project work, which is very helpful. I find Jira particularly useful for my educational purposes, and I plan to continue using them for at least the next two years as their software meets all my needs without requiring changes. **What do you dislike about Atlassian?** Don't dislike anything about atlassian software **What problems is Atlassian solving and how is that benefiting you?** I use Atlassian to track and manage student assignments and projects, facilitate group work and share information. Its visual project management and AI-powered tools are easy to use, which is helpful for educational purposes. ### 13. Keeps Work Organized and Collaboration Smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Madhav P. | Lead Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Atlassian?** It helps keep work organized and visible, so tasks, tickets, and documentation don’t get lost. This makes collaboration smoother and saves time since everyone knows what’s happening and what to work on next. **What do you dislike about Atlassian?** Some tools can feel complex at first, and it takes time to set them up properly. The interface can also feel overwhelming when you’re only using a few features. **What problems is Atlassian solving and how is that benefiting you?** It centralizes project tracking, communication, and documentation in one place, which reduces confusion and back-and-forth. This helps me stay aligned with my team and work more efficiently ### 14. Expert Guidance and Workflow Recommendations Tailored to Our Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Natalia S. | Senior Risk Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Atlassian?** THey know their product and recommend workflows based on our needs **What do you dislike about Atlassian?** Jira is a very complex software, the learning curve is steep so it requires high knowledge resources to maintain after implementation **What problems is Atlassian solving and how is that benefiting you?** Project management, software development life cycle and documentation processing ### 15. Easy to Use with Powerful Search That Makes Everything Easy to Find **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atlassian?** Ease of use and search features that make everything very easy to find. **What do you dislike about Atlassian?** Can be sort of cumbersome to edit pages. **Recommendations to others considering Atlassian:** The more you put into it, the more you get out of it. **What problems is Atlassian solving and how is that benefiting you?** It serves as a repository for all of our company knowledge around policy, discounting, sales motions, etc. ### 16. Neatly Organized Jira Defects with Clear Labels and Priorities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Atlassian?** The neatly organised jira defects with labels and priority **What do you dislike about Atlassian?** Confusion between basic and JQL, not getting clarity on that **Recommendations to others considering Atlassian:** Yes will definitely recommend **What problems is Atlassian solving and how is that benefiting you?** We are able to easily track the data with help of ### 17. Best for PMs (product and project both)! **Rating:** 4.5/5.0 stars **Reviewed by:** Aditi J. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Atlassian?** All the tools in Atlassian are super easy to get a hang of, and each tools solves a particular problem that teams face. **What do you dislike about Atlassian?** There is a small learning curve to tools like Jira and Confluence, but there are tons of how to videos available! **Recommendations to others considering Atlassian:** Absolutely go for it! One of the best platforms out there to help you manage your stuff in a more efficient manner **What problems is Atlassian solving and how is that benefiting you?** I've been using Atlassian's tools like Trello and Loom, and they're tremendous in keeping me on track! Trello is a lifesaver for managing my tasks and quotas. Loom is equally impressive, making video sharing seamless without the hassle of meetings. Their products are highly intuitive for non-techies like me, and the agile-driven approach is a perfect fit for my workflow. ### 18. One stop shop for everything software development related **Rating:** 5.0/5.0 stars **Reviewed by:** Dan F. | Head of Implementation, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Atlassian?** How everything can link to everything. Seriously, being able to view the provenance of any feature/bug, from initial planning notes through to implementation through to support and change requests, is amazing. **What do you dislike about Atlassian?** Administration can be hairy sometimes. It has gotten better over the years, but it feels like you need a degree sometimes to configure the ins and outs of things. **Recommendations to others considering Atlassian:** Be wary of team size increases, be sure to factor this into any projections for monthly spend. **What problems is Atlassian solving and how is that benefiting you?** For us, if it's not in an Atlassian product, it doesn't exist. Source code in Bitbucket, work items in Jira, doco in Confluence. Everything linked to everything. Breadcrumbs for everyone! We'd be lost without it. And we're certainly not power users, there's so much more that the Atlassian suite could be doing for us. I'd recommend the suite 1000% to anyone! ### 19. Keeps Everything Organized in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Jacent B. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Atlassian?** This is a great app that helps keep everything in one place. **What do you dislike about Atlassian?** This is still a work in progress; it will improve over time. **Recommendations to others considering Atlassian:** This is a great tool that works very well. It is well-organized and provides clear information. **What problems is Atlassian solving and how is that benefiting you?** This is still a work in progress. It is stable and organized. ### 20. Admin Processes with Atlassian Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Atlassian?** The user interface is clear, and the addition of new features has been helpful. Integration between Atlassian products is smooth, making the overall experience more seamless. **What do you dislike about Atlassian?** Frequent price increases have been affecting users too often. **What problems is Atlassian solving and how is that benefiting you?** Atlassian makes it easy for me to manage requests, automate tasks, and keep everyone on the same page. As an admin, I save time and can support my team more efficiently thanks to the seamless integration between Jira, JSM and Confluence. ## Atlassian Discussions - [Atlassian](https://www.g2.com/discussions/atlassian) - 1 comment, 1 upvote - [View Atlassian pricing details and edition comparison](https://www.g2.com/products/atlassian-2025-01-31/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-10+04%3A54%3A37+-0500&secure%5Bsession_id%5D=1247faab-8eef-4d69-a7ca-43ebd640c757&secure%5Btoken%5D=9071b04c9c7c16ec7bcef20445683a44fa4341970fcc48aa01df0b0ca3f43c36&format=llm_user) ## Atlassian Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Atlassian Alternatives - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews) - [Google](https://www.g2.com/products/google-google/reviews) - 4.8/5.0 (85 reviews) - [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) - 4.2/5.0 (62 reviews)