It's easy to onboard new agents, the product is super fast, and their unique features (i.e timeline) are total game-changers. We've tried Zendesk, Intercom, and a few others before settling on Atlas, and I can confidently say Atlas is by far the best support platform in market right now. Their support & engineering teams are also incredible and have worked with us from the start to make sure implementation was smooth. Review collected by and hosted on G2.com.

Hard to think of any downsides. If I had to say something, perhaps the mobile experience could be improved. Review collected by and hosted on G2.com.

The session recordings that atlas has is a gamechanger. Makes it so much easier for me to provide incredible support to my customers.

Plus the slack integration enables me to provide great service while on the go. 10/10 would recommend. Review collected by and hosted on G2.com.

Nothing I dislike tbh. Getting the product integrated into my next.js app required a bit of handholding, but once it was setup, I was off to the races. Review collected by and hosted on G2.com.

Their Slack integration allows us to receive all inquiries from website visitors in one of our company Slack channels.

This gives everyone in our organization visibility and allows for efficient issue resolution. Being able to also reply within Slack is a big plus for our team, as it reduces the need for other platforms. Review collected by and hosted on G2.com.

We've experienced no issues using Atlas. Review collected by and hosted on G2.com.