Verified User in Machinery
UM
Verified User in Machinery
Small-Business (50 or fewer emp.)
"Top of the line"
4/5
What do you like best about Athos Commerce?

It is a incredible software with many features in which you can customize the design and rules to bets fit you. They have a incredible team that provides excellent support for whenever you have issues at hand. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

For a beginner, it is a little confusing to get used to and understand. Like I mentioned before the team is great and they not only help fix the issue, but they teach you in how to do yourself for future reference. Review collected by and hosted on G2.com.

Chad L.
CL
Chad L.
Digital Marketing Director
Enterprise (> 1000 emp.)
"Klevu AI transformed customer experience on our website"
5/5
What do you like best about Athos Commerce?

Our search is so much better with Klevu than our old platform. It is easy to find products and the ability to configure the search results through boosting/deboosting items has been great to tailor the customer experience for our business goals. Defining synonyms and redirects are other helpful features that we use to improve CX! Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

there is nothing I dislike about Klevu that I can think of Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Faultless service, perfect for business needs"
4/5
What do you like best about Athos Commerce?

The stability and customization of the platform is a real plus. Does the heavy lifting in terms of automated merchandising allowing us to focus on day to day trading. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

Would like to see more options to customise instant results pages. Review collected by and hosted on G2.com.

Ken S.
KS
Ken S.
Owner
Small-Business (50 or fewer emp.)
"Excellent Search and related features"
5/5
What do you like best about Athos Commerce?

Since we have been using Klevu to power our site search, our search-lead sales have increased significantly, easier to find, easier to sell! We have also had great results using the other areas of the Klevu suite of products. Their options for merchandising and personalizing search and category results have also worked great for us. Their customer service is very quick to respond to requests and works with you to make sure you're satisfied. Finally, I like they are constantly making improvements/upgrades and they make sure that their customers are educated about these upgrades via frequent webinars. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

Like most applications, there is a bit of learning curve, but they are quick to help if needed. Review collected by and hosted on G2.com.

JB
Jared B.
IT Specialist
Mid-Market (51-1000 emp.)
"Klevu works great forus"
4/5
What do you like best about Athos Commerce?

The near spelling and word variation searched work well. The portal allows customization. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

Soemtimes can be slow. Like everything these days, I wish it were a little cheaper, but still a good value for us. Review collected by and hosted on G2.com.

Juha J.
JJ
Juha J.
IT-support
Small-Business (50 or fewer emp.)
"Fast and agile search engine"
4/5
What do you like best about Athos Commerce?

You can code the search result page as you wish. The default layout is usually just fine. The engine is fast. Customer support is easy to reach. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

Some deployment plans can be horribly expensive. Review collected by and hosted on G2.com.

AL
Alan L.
Head of CRM
Small-Business (50 or fewer emp.)
"Easy to integrate and even easier to use!"
5/5
What do you like best about Athos Commerce?

The interface is easy to use. Boosting products is a new form of media which can then be exploited with vendors to help pay the cost of Klevu. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

More of a suggestion. I would like Klevu to be able to 'suggest' relevant product listings on a page based on keywords, essentially to help support SEO traffic. Review collected by and hosted on G2.com.

Jose E.
JE
Jose E.
eCommerce Manager
Mid-Market (51-1000 emp.)
"Effective at leveling up on-site search and merchandising"
5/5
What do you like best about Athos Commerce?

Klevu makes it easy to put the right product in front of customers with on-site search and merchandising features. Working within an E-Commerce platform with very limited and time consuming merchandising functionality, integrating Klevu to power our product category pages and search has enabled us to increase conversion on our site while greatly reducing the we time spend on set up. The customer support is top notch and quick to respond when issues arise. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

Klevu does recognize that performance reporting can be improved and are working on enhancements. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Good product, decent support, but poor account management"
1.5/5
What do you like best about Athos Commerce?

The product works well and we have achieved our goals with it.

The search is quick, and the customisation options are good. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

The account management side is very poor - takes weeks to get any responses, and even then they are not satisfactory. Review collected by and hosted on G2.com.

Response from Rachel Tonner of Athos Commerce
Edit edit

Thank you for taking the time to review Klevu. We're thrilled to hear that you find the product itself to be effective in achieving your goals, with its fast search and customizable options.

However, we sincerely apologize for your experience with account management. We understand your frustration with delayed responses and unsatisfactory resolutions. This is not the level of service we strive to provide. We continuously improve at Klevu and recently we have also implemented changes to improve account management practices. This includes more dedicated comms, more detailed logging in of all activities in CRM, increase in number of AMs and streamlined communication channels. We're confident these changes will lead to faster and more effective support.

To address your specific concerns, we'd love to hear more details. Would you be open to a quick call to discuss your experience and how we can better serve you moving forward? Please feel free to contact us. As we do not know your identity, we are unable to map and find out which account manager served you. We are confident to be able to resolve the issue as soon as we learn about it.

In the meantime, we're committed to continuously improving the Klevu experience for all our customers. Your feedback plays a vital role in that process.

Rachel H.
RH
Rachel H.
Marketing Manager
Small-Business (50 or fewer emp.)
"Great recommendations"
4.5/5
What do you like best about Athos Commerce?

Smart options, integrations and implemetation is easy, unique analytics. Review collected by and hosted on G2.com.

What do you dislike about Athos Commerce?

Some features aren't relevant to my business (location searches) Review collected by and hosted on G2.com.