We've been using Klevu for our e-commerce store, and it has significantly improved our on-site search experience. The AI-driven search capabilities are incredibly accurate, allowing our customers to find exactly what they're looking for in seconds. We've noticed a considerable uptick in search-driven sales since integrating Klevu.

The tool is easy to set up, and the customization options ensure the search aligns perfectly with our brand. Plus, the analytics provided are super insightful, helping us fine-tune our product listings and promotions. Review collected by and hosted on G2.com.

I can only have reports sent to 3 users and not our whole team. not a huge deal Review collected by and hosted on G2.com.

I love using Klevu because it transforms the way our stores engage with shoppers by delivering personalized, AI-powered search results that feel like magic. Review collected by and hosted on G2.com.

The only thing I dislike is that I dont have enough time in the day to utilise the tool more. Review collected by and hosted on G2.com.

We use Klevu's search function and find it both useful and a revenue boost. Sites with search use revenue increased considerably post-launch, plus useful features such as showing keywords with no results and allowing you to redirect to products or collections, boosting products in search result rankings, related keywords, popular search suggestions etc. Will boost most-clicked items for each keyword. Support quick to fix issues we had. Review collected by and hosted on G2.com.

They offer 3 features, search, recommendations and merchandising, we didn't find the other two features fitted what we needed at the time and ended up only using search, but the search is great Review collected by and hosted on G2.com.

Strong customer support

Value-add technical consultancy

Market leading AI/ML search engine

Product based personalisation across search, category merchandising and product recommendations

Continuous development for new feature releases

Collaborative, strong inter-personal skills & focused on client success

Proven integrations with leading ecommerce platforms Review collected by and hosted on G2.com.

Personalisation is product based (purchase & browsing history) but not user-based - requires customisation to enable things like segment based targeting

Category merchandising not as advanced as alternatives like Advanced Commerce Review collected by and hosted on G2.com.

The support is fantastic. The integration into our shopify platform is seamless. Review collected by and hosted on G2.com.

The price perhaps, this might limit smaller compaines. Review collected by and hosted on G2.com.

how simple it is to cutomise search results and improve the shopping experience without needing advanced tech skills, plus their support team is super responsive. Review collected by and hosted on G2.com.

some of the more advanced features, like setting up complex merchandising rules, have a bit of a learning curve and can feel overwhelming at first. Review collected by and hosted on G2.com.

Great integration with BigCommerce with tons of built-in features.

Highly customizable with our extensive product data set to get search results and filters just how we want.

The support and launch team were excellent, great knowledge and quick turnaround on changes.

The actual learning search results are amazing without the need to do much custom tweaking or merchandising. Review collected by and hosted on G2.com.

Need a strong store developer to get the most out of it on th efront end. We were lucky to have that.

Some settings are in Klevu and some are in BigCommerce, getting the hang of it now but there was a small learning curve. Review collected by and hosted on G2.com.

Customer Service is good. Is basic and easy to understand. Review collected by and hosted on G2.com.

There is no reporting for product recommendation Review collected by and hosted on G2.com.

+ Klevu Team

+ Easy Platform

+ Lots of benefits for web use Review collected by and hosted on G2.com.

There is nothing at this time that I dislike. Review collected by and hosted on G2.com.

The AI-powered search functionality of Klevu is simply outstanding. It has an intuitive understanding of customer intent, providing accurate and relevant search results which have significantly improved our customer's on-site experience. The smart search analytics are a game-changer, offering insights that help us refine our product offerings and marketing strategies. Additionally, the ease of integration with our existing e-commerce platform was a pleasant surprise, making the adoption process smooth and hassle-free. Also the customer support is very helpful and responsive considering the importance the tool it has for us due to the frequency of use we give to it. Review collected by and hosted on G2.com.

Honestly, it's challenging to pinpoint a downside as Klevu has been instrumental in enhancing our online store's functionality. If I had to mention something, it would be the desire for more customization options for the search results layout. While the current design is clean and user-friendly, the ability to tailor it more closely to our brand's aesthetic would be welcome. Nevertheless, this is a minor point in the context of the significant value Klevu adds to our business. Review collected by and hosted on G2.com.