Daily and weekly reports give a lot of insights about customer behaviour. This allows us to either create synonyms or even adjust product titles/description to improve search results. In general, Klevu has been very easy to use both internally and for customers as well. Your customer support is very fast and we always achieve a solution. Review collected by and hosted on G2.com.

For some reason updating and integrating Klevu was not very easy, took a long time and was not very cost-efficient. Could be that we wanted to customize a lot and out-of-box solution would have been much easier. Review collected by and hosted on G2.com.

Nothing. They were terrible to work with. Employees didn't know the product, and they delivered nothing and charged us $5000. They strung us along for months and where not honest. Review collected by and hosted on G2.com.

Unable to deliver a B2B experience on Big Commerce. There was no way, from day #1, that they had compatibility with Big Commerce B2B. VERY dissappointing. Review collected by and hosted on G2.com.

Software manages well the products on PLP and Search results are displayed effortlessly. It was easy to implement the software with Bigcommerce & Vercel. It was easy for me to assign the timings at which the Klevu feed will run and Product & Catalogs will be updated on the storefront. Customer support informed us well in advance if they were going to be under maintenance. Monitoring the Klevu app daily, helps us rank the products to display first on PLP based on the analytics measured by Klevu. Klevu analytics measures both product and category levels. Review collected by and hosted on G2.com.

Kelvu feed sometimes Runs but the products weren't updated as expected on the storefront as there were issues with the product feed run, on the Klevu dashboard no error is displayed related to the feed issue which we had to look into code for the issue, or else we had to reach to customer support. Review collected by and hosted on G2.com.

I think the best thing about Klevu is how smart and intuitive the search feels-it's like it actually understands our customers. Review collected by and hosted on G2.com.

It's a bit expensive as compared to peers. Review collected by and hosted on G2.com.

Easy to create user focused search results and promote core products to match. Review collected by and hosted on G2.com.

You can't import promoted products, we have to do them one by one, an import by terms/skus would be ideal Review collected by and hosted on G2.com.

Klevu has been a game-changer for our e-commerce platform. Its AI-driven search and personalization capabilities deliver fast, accurate results, enhancing the customer experience and boosting our conversions. Review collected by and hosted on G2.com.

Klevu has potential, but we faced challenges with inaccuracies in search results with spelling mistakes from time to time. Review collected by and hosted on G2.com.

Klevu's easy implementation, usability, search efficiency and how the search can predict what the user is looking for. Also, Klevu's support is the best I've seen - their response time is extremely quick. Review collected by and hosted on G2.com.

We had challenges getting Klevu to also find all CMS content, but this could also be due to other systems. Review collected by and hosted on G2.com.

We have added Klevu suggestions on multiple areas on our website. We also added their predictions to our site search. We have the ability to adjust search results if needed. We have meetings with our Account Manager where they suggest other parts of their service that we can utilize. Review collected by and hosted on G2.com.

I don't have any complaints about Klevu or the service they provide. Review collected by and hosted on G2.com.

Been using the solution now for over 4 years and are really happy with it. Easy to use and great for optimizing our search results as well as curate our categories. Review collected by and hosted on G2.com.

Reporting capabilities within the admin could be better. Review collected by and hosted on G2.com.

Klevu has elevated our search functionality by providing results based on very specific attributes. Review collected by and hosted on G2.com.

Still at the early stages but early impressions are very good. Review collected by and hosted on G2.com.