--- title: Athos Commerce Reviews meta\_title: 'Athos Commerce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 221 reviews by the users' company size, role or industry to find out how Athos Commerce works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 221 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- ### Athos Commerce Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **impressive search efficiency** of Athos Commerce, enhancing product discovery and personalization significantly. [(43 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1171810&qs=pros-and-cons#reviews) Users praise the **responsive customer support** and expertise of the team, enhancing their overall experience with the product. [(42 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1171404&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Athos Commerce, allowing quick setup and effortless management for all skill levels. [(38 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1171115&qs=pros-and-cons#reviews) Users value the **impressive search capabilities** of Athos Commerce, enhancing product discovery and shopping experience effortlessly. [(36 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1170127&qs=pros-and-cons#reviews) Users commend Athos Commerce for its **impressive merchandising capabilities** , enhancing product placement and saving valuable time. [(26 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1170524&qs=pros-and-cons#reviews) Users find **feature deficiencies** in Athos Commerce, with irrelevant options and limited access on lower-tier plans. [(15 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132538&qs=pros-and-cons#reviews) Users note the **missing features** in Athos Commerce, particularly in personalization and category merchandising compared to competitors. [(12 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132790&qs=pros-and-cons#reviews) Users find Athos Commerce **expensive** as costs grow significantly with business expansion and customization needs. [(9 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132514&qs=pros-and-cons#reviews) Users find the **lack of customization** in Athos Commerce limits their ability to personalize and optimize their experience. [(9 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132663&qs=pros-and-cons#reviews) Users express frustration with **limited features** , finding it inadequate for team needs and lacking insightful capabilities. [(9 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132743&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Athos Commerce ##### 1. Search Efficiency Users appreciate the **impressive search efficiency** of Athos Commerce, enhancing product discovery and personalization significantly. [ See 43 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1171810&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Powerful All-in-One Platform, But Pricey and Challenging for Small Businesses" What do you like about Athos Commerce? Athos Commerce provides comprehensive and robust search capabilities that includes suitable personalization and merchandising The program brings maj ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Search & Personalization, But Pricey for Small Firms" What do you like about Athos Commerce? Athos Commerce brings together all technologies for feed management, site search, personalization, merchandising, analytics, among others The search ##### 2. Customer Support Users praise the **responsive customer support** and expertise of the team, enhancing their overall experience with the product. [ See 42 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1171404&qs=pros-and-cons#reviews) See Related User Reviews ![Niall T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niall T.") NT Niall T. Mid-Market (51-1000 emp.) 4.0/5 "An industry leader for search and listings merchandising" What do you like about Athos Commerce? - The customer support and account management is excellent - The search engine and UI is great, including autocomplete and - Great product filterin ![Natalie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalie H.") NH Natalie H. Small-Business (50 or fewer emp.) 5.0/5 "Increased our cvr % massively" What do you like about Athos Commerce? Upsides include not only the technical support but the diverse product stack. We began with search, and now use them for collection page, personilisat ##### 3. Ease of Use Users appreciate the **ease of use** of Athos Commerce, allowing quick setup and effortless management for all skill levels. [ See 38 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1171115&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Powerful All-in-One Platform, But Pricey and Challenging for Small Businesses" What do you like about Athos Commerce? Athos Commerce provides comprehensive and robust search capabilities that includes suitable personalization and merchandising The program brings maj ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Search & Personalization, But Pricey for Small Firms" What do you like about Athos Commerce? Athos Commerce brings together all technologies for feed management, site search, personalization, merchandising, analytics, among others The search ##### 4. Search Functionality Users value the **impressive search capabilities** of Athos Commerce, enhancing product discovery and shopping experience effortlessly. [ See 36 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1170127&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Powerful All-in-One Platform, But Pricey and Challenging for Small Businesses" What do you like about Athos Commerce? Athos Commerce provides comprehensive and robust search capabilities that includes suitable personalization and merchandising The program brings maj ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Search & Personalization, But Pricey for Small Firms" What do you like about Athos Commerce? Athos Commerce brings together all technologies for feed management, site search, personalization, merchandising, analytics, among others The search ##### 5. Merchandising Users commend Athos Commerce for its **impressive merchandising capabilities** , enhancing product placement and saving valuable time. [ See 26 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1170524&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Powerful All-in-One Platform, But Pricey and Challenging for Small Businesses" What do you like about Athos Commerce? Athos Commerce provides comprehensive and robust search capabilities that includes suitable personalization and merchandising The program brings maj ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Search & Personalization, But Pricey for Small Firms" What do you like about Athos Commerce? Athos Commerce brings together all technologies for feed management, site search, personalization, merchandising, analytics, among others The search ### 5 Cons or Disadvantages of Athos Commerce ##### 1. Feature Deficiency Users find **feature deficiencies** in Athos Commerce, with irrelevant options and limited access on lower-tier plans. [ See 15 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132538&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Powerful search experience with Klevu" What do you dislike about Athos Commerce? There’s a minor learning curve if you’re customizing Klevu, which made the initial setup slightly challenging. Additionally, it lacks some advanced bu ![Lizz P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lizz P.") LP Lizz P. Mid-Market (51-1000 emp.) 5.0/5 "Lots of great fetures for the price" What do you dislike about Athos Commerce? I can only have reports sent to 3 users and not our whole team. not a huge deal ##### 2. Missing Features Users note the **missing features** in Athos Commerce, particularly in personalization and category merchandising compared to competitors. [ See 12 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132790&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 3.5/5 "Going well so far" What do you dislike about Athos Commerce? There is no reporting for product recommendation RH Richard H. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive software, easy to use and good service" What do you dislike about Athos Commerce? You can't import promoted products, we have to do them one by one, an import by terms/skus would be ideal ##### 3. Expensive Users find Athos Commerce **expensive** as costs grow significantly with business expansion and customization needs. [ See 9 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132514&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Powerful All-in-One Platform, But Pricey and Challenging for Small Businesses" What do you dislike about Athos Commerce? Smaller enterprises finds Athos Commerce very unattainable and highly priced The overhaul migration is also a major setback that we struggle with fro ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Search & Personalization, But Pricey for Small Firms" What do you dislike about Athos Commerce? Athos Commerce has a pricing that is steep and this minimizes the affordability for small firms The process of transitioning or migration from one ap ##### 4. Lack of Customization Users find the **lack of customization** in Athos Commerce limits their ability to personalize and optimize their experience. [ See 9 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132663&qs=pros-and-cons#reviews) See Related User Reviews ![Niall T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niall T.") NT Niall T. Mid-Market (51-1000 emp.) 4.0/5 "An industry leader for search and listings merchandising" What do you dislike about Athos Commerce? - Limited rules for product recommendations - Applying and updating boosting rules across a large catalogue isn't user friendly GA Grete A. Mid-Market (51-1000 emp.) 5.0/5 "Reliable and Easy-to-Use Search Solution" What do you dislike about Athos Commerce? For some reason updating and integrating Klevu was not very easy, took a long time and was not very cost-efficient. Could be that we wanted to customi ##### 5. Limited Features Users express frustration with **limited features** , finding it inadequate for team needs and lacking insightful capabilities. [ See 9 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132743&qs=pros-and-cons#reviews) See Related User Reviews ![Niall T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niall T.") NT Niall T. Mid-Market (51-1000 emp.) 4.0/5 "An industry leader for search and listings merchandising" What do you dislike about Athos Commerce? - Limited rules for product recommendations - Applying and updating boosting rules across a large catalogue isn't user friendly ![Lizz P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lizz P.") LP Lizz P. Mid-Market (51-1000 emp.) 5.0/5 "Lots of great fetures for the price" What do you dislike about Athos Commerce? I can only have reports sent to 3 users and not our whole team. not a huge deal ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") UM Verified User in Machinery Small-Business (50 or fewer emp.) 7/12/2024 "Top of the line" 4/5 What do you like best about Athos Commerce? It is a incredible software with many features in which you can customize the design and rules to bets fit you. They have a incredible team that provides excellent support for whenever you have issues at hand. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? For a beginner, it is a little confusing to get used to and understand. Like I mentioned before the team is great and they not only help fix the issue, but they teach you in how to do yourself for future reference. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? We had a poor search results before switching to Klevu and had to always manually adjust our products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chad L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad L.") CL Chad L. Digital Marketing Director Enterprise (\> 1000 emp.) 2/28/2024 "Klevu AI transformed customer experience on our website" 5/5 What do you like best about Athos Commerce? Our search is so much better with Klevu than our old platform. It is easy to find products and the ability to configure the search results through boosting/deboosting items has been great to tailor the customer experience for our business goals. Defining synonyms and redirects are other helpful features that we use to improve CX! Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? there is nothing I dislike about Klevu that I can think of Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? Our old search was really bad and made it hard for customers to find products. It was easier to use Google to find products on our site than using our onsite search. That is no longer the case with Klevu. Now we can keep that traffic on our site without risking losing the conversion to a return to Google! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 12/19/2024 "Faultless service, perfect for business needs" 4/5 What do you like best about Athos Commerce? The stability and customization of the platform is a real plus. Does the heavy lifting in terms of automated merchandising allowing us to focus on day to day trading. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? Would like to see more options to customise instant results pages. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? Simple weighting of search results allows up to quickly react to changes in search habbits Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ken S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken S.") KS Ken S. Owner Small-Business (50 or fewer emp.) 1/9/2024 "Excellent Search and related features" 5/5 What do you like best about Athos Commerce? Since we have been using Klevu to power our site search, our search-lead sales have increased significantly, easier to find, easier to sell! We have also had great results using the other areas of the Klevu suite of products. Their options for merchandising and personalizing search and category results have also worked great for us. Their customer service is very quick to respond to requests and works with you to make sure you're satisfied. Finally, I like they are constantly making improvements/upgrades and they make sure that their customers are educated about these upgrades via frequent webinars. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? Like most applications, there is a bit of learning curve, but they are quick to help if needed. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? Klevu makes it easy for my customers to find what they are looking for, resulting in more sales. They also make it easier for us to make sure our customers see items that we want them to, when we want them to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JB Jared B. IT Specialist Mid-Market (51-1000 emp.) 8/22/2024 "Klevu works great forus" 4/5 What do you like best about Athos Commerce? The near spelling and word variation searched work well. The portal allows customization. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? Soemtimes can be slow. Like everything these days, I wish it were a little cheaper, but still a good value for us. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? Our previous search only resolved exact matched. Klevu will return near matches and mispellings (within reason). Also, the search score allows products with the best match to be listed first. Can also customize keywords, synomyms and boost search scoring for products. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Juha J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juha J.") JJ Juha J. IT-support Small-Business (50 or fewer emp.) 8/16/2024 "Fast and agile search engine" 4/5 What do you like best about Athos Commerce? You can code the search result page as you wish. The default layout is usually just fine. The engine is fast. Customer support is easy to reach. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? Some deployment plans can be horribly expensive. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? Fast and customazable search. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AL Alan L. Head of CRM Small-Business (50 or fewer emp.) 8/16/2024 "Easy to integrate and even easier to use!" 5/5 What do you like best about Athos Commerce? The interface is easy to use. Boosting products is a new form of media which can then be exploited with vendors to help pay the cost of Klevu. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? More of a suggestion. I would like Klevu to be able to 'suggest' relevant product listings on a page based on keywords, essentially to help support SEO traffic. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? We're able to boost products based on a manufacturers recommendation which helps bring in funding. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jose E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose E.") JE Jose E. eCommerce Manager Mid-Market (51-1000 emp.) 3/1/2024 "Effective at leveling up on-site search and merchandising" 5/5 What do you like best about Athos Commerce? Klevu makes it easy to put the right product in front of customers with on-site search and merchandising features. Working within an E-Commerce platform with very limited and time consuming merchandising functionality, integrating Klevu to power our product category pages and search has enabled us to increase conversion on our site while greatly reducing the we time spend on set up. The customer support is top notch and quick to respond when issues arise. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? Klevu does recognize that performance reporting can be improved and are working on enhancements. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? Klevu powers our search, merchandising and product recommendations. Their platform makes setup and optimization of these functions easy as compared to the out-of-box option within our E-Commerce platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/4/2024 "Good product, decent support, but poor account management" 1.5/5 What do you like best about Athos Commerce? The product works well and we have achieved our goals with it. The search is quick, and the customisation options are good. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? The account management side is very poor - takes weeks to get any responses, and even then they are not satisfactory. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? Quickly surfacing relevant products and allowing us to tailor these as required. Review collected by and hosted on G2.com. Show More Response from Rachel Tonner of Athos Commerce [Editedit](https://www.g2.com/survey_responses/athos-commerce-review-10172959/official_response/edit) Thank you for taking the time to review Klevu. We're thrilled to hear that you find the product itself to be effective in achieving your goals, with its fast search and customizable options. However, we sincerely apologize for your experience with account management. We understand your frustration with delayed responses and unsatisfactory resolutions. This is not the level of service we strive to provide. We continuously improve at Klevu and recently we have also implemented changes to improve account management practices. This includes more dedicated comms, more detailed logging in of all activities in CRM, increase in number of AMs and streamlined communication channels. We're confident these changes will lead to faster and more effective support. To address your specific concerns, we'd love to hear more details. Would you be open to a quick call to discuss your experience and how we can better serve you moving forward? Please feel free to contact us. As we do not know your identity, we are unable to map and find out which account manager served you. We are confident to be able to resolve the issue as soon as we learn about it. In the meantime, we're committed to continuously improving the Klevu experience for all our customers. Your feedback plays a vital role in that process. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rachel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel H.") RH Rachel H. Marketing Manager Small-Business (50 or fewer emp.) 8/16/2024 "Great recommendations" 4.5/5 What do you like best about Athos Commerce? Smart options, integrations and implemetation is easy, unique analytics. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? Some features aren't relevant to my business (location searches) Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? new keywords, product search analytics Review collected by and hosted on G2.com. 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