--- title: Athos Commerce Reviews meta\_title: 'Athos Commerce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 221 reviews by the users' company size, role or industry to find out how Athos Commerce works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 221 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- ### Athos Commerce Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **impressive search efficiency** of Athos Commerce, enhancing product discovery and personalization significantly. [(43 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1171810&qs=pros-and-cons#reviews) Users praise the **responsive customer support** and expertise of the team, enhancing their overall experience with the product. [(42 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1171404&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Athos Commerce, allowing quick setup and effortless management for all skill levels. [(38 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1171115&qs=pros-and-cons#reviews) Users value the **impressive search capabilities** of Athos Commerce, enhancing product discovery and shopping experience effortlessly. [(36 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1170127&qs=pros-and-cons#reviews) Users commend Athos Commerce for its **impressive merchandising capabilities** , enhancing product placement and saving valuable time. [(26 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1170524&qs=pros-and-cons#reviews) Users find **feature deficiencies** in Athos Commerce, with irrelevant options and limited access on lower-tier plans. [(15 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132538&qs=pros-and-cons#reviews) Users note the **missing features** in Athos Commerce, particularly in personalization and category merchandising compared to competitors. [(12 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132790&qs=pros-and-cons#reviews) Users find Athos Commerce **expensive** as costs grow significantly with business expansion and customization needs. [(9 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132514&qs=pros-and-cons#reviews) Users find the **lack of customization** in Athos Commerce limits their ability to personalize and optimize their experience. [(9 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132663&qs=pros-and-cons#reviews) Users express frustration with **limited features** , finding it inadequate for team needs and lacking insightful capabilities. [(9 mentions)](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132743&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Athos Commerce ##### 1. Search Efficiency Users appreciate the **impressive search efficiency** of Athos Commerce, enhancing product discovery and personalization significantly. [ See 43 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1171810&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Powerful All-in-One Platform, But Pricey and Challenging for Small Businesses" What do you like about Athos Commerce? Athos Commerce provides comprehensive and robust search capabilities that includes suitable personalization and merchandising The program brings maj ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Search & Personalization, But Pricey for Small Firms" What do you like about Athos Commerce? Athos Commerce brings together all technologies for feed management, site search, personalization, merchandising, analytics, among others The search ##### 2. Customer Support Users praise the **responsive customer support** and expertise of the team, enhancing their overall experience with the product. [ See 42 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1171404&qs=pros-and-cons#reviews) See Related User Reviews ![Niall T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niall T.") NT Niall T. Mid-Market (51-1000 emp.) 4.0/5 "An industry leader for search and listings merchandising" What do you like about Athos Commerce? - The customer support and account management is excellent - The search engine and UI is great, including autocomplete and - Great product filterin ![Natalie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalie H.") NH Natalie H. Small-Business (50 or fewer emp.) 5.0/5 "Increased our cvr % massively" What do you like about Athos Commerce? Upsides include not only the technical support but the diverse product stack. We began with search, and now use them for collection page, personilisat ##### 3. Ease of Use Users appreciate the **ease of use** of Athos Commerce, allowing quick setup and effortless management for all skill levels. [ See 38 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1171115&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Powerful All-in-One Platform, But Pricey and Challenging for Small Businesses" What do you like about Athos Commerce? Athos Commerce provides comprehensive and robust search capabilities that includes suitable personalization and merchandising The program brings maj ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Search & Personalization, But Pricey for Small Firms" What do you like about Athos Commerce? Athos Commerce brings together all technologies for feed management, site search, personalization, merchandising, analytics, among others The search ##### 4. Search Functionality Users value the **impressive search capabilities** of Athos Commerce, enhancing product discovery and shopping experience effortlessly. [ See 36 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1170127&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Powerful All-in-One Platform, But Pricey and Challenging for Small Businesses" What do you like about Athos Commerce? Athos Commerce provides comprehensive and robust search capabilities that includes suitable personalization and merchandising The program brings maj ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Search & Personalization, But Pricey for Small Firms" What do you like about Athos Commerce? Athos Commerce brings together all technologies for feed management, site search, personalization, merchandising, analytics, among others The search ##### 5. Merchandising Users commend Athos Commerce for its **impressive merchandising capabilities** , enhancing product placement and saving valuable time. [ See 26 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=1170524&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Powerful All-in-One Platform, But Pricey and Challenging for Small Businesses" What do you like about Athos Commerce? Athos Commerce provides comprehensive and robust search capabilities that includes suitable personalization and merchandising The program brings maj ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Search & Personalization, But Pricey for Small Firms" What do you like about Athos Commerce? Athos Commerce brings together all technologies for feed management, site search, personalization, merchandising, analytics, among others The search ### 5 Cons or Disadvantages of Athos Commerce ##### 1. Feature Deficiency Users find **feature deficiencies** in Athos Commerce, with irrelevant options and limited access on lower-tier plans. [ See 15 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132538&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Powerful search experience with Klevu" What do you dislike about Athos Commerce? There’s a minor learning curve if you’re customizing Klevu, which made the initial setup slightly challenging. Additionally, it lacks some advanced bu ![Lizz P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lizz P.") LP Lizz P. Mid-Market (51-1000 emp.) 5.0/5 "Lots of great fetures for the price" What do you dislike about Athos Commerce? I can only have reports sent to 3 users and not our whole team. not a huge deal ##### 2. Missing Features Users note the **missing features** in Athos Commerce, particularly in personalization and category merchandising compared to competitors. [ See 12 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132790&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 3.5/5 "Going well so far" What do you dislike about Athos Commerce? There is no reporting for product recommendation RH Richard H. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive software, easy to use and good service" What do you dislike about Athos Commerce? You can't import promoted products, we have to do them one by one, an import by terms/skus would be ideal ##### 3. Expensive Users find Athos Commerce **expensive** as costs grow significantly with business expansion and customization needs. [ See 9 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132514&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Powerful All-in-One Platform, But Pricey and Challenging for Small Businesses" What do you dislike about Athos Commerce? Smaller enterprises finds Athos Commerce very unattainable and highly priced The overhaul migration is also a major setback that we struggle with fro ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Search & Personalization, But Pricey for Small Firms" What do you dislike about Athos Commerce? Athos Commerce has a pricing that is steep and this minimizes the affordability for small firms The process of transitioning or migration from one ap ##### 4. Lack of Customization Users find the **lack of customization** in Athos Commerce limits their ability to personalize and optimize their experience. [ See 9 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132663&qs=pros-and-cons#reviews) See Related User Reviews ![Niall T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niall T.") NT Niall T. Mid-Market (51-1000 emp.) 4.0/5 "An industry leader for search and listings merchandising" What do you dislike about Athos Commerce? - Limited rules for product recommendations - Applying and updating boosting rules across a large catalogue isn't user friendly GA Grete A. Mid-Market (51-1000 emp.) 5.0/5 "Reliable and Easy-to-Use Search Solution" What do you dislike about Athos Commerce? For some reason updating and integrating Klevu was not very easy, took a long time and was not very cost-efficient. Could be that we wanted to customi ##### 5. Limited Features Users express frustration with **limited features** , finding it inadequate for team needs and lacking insightful capabilities. [ See 9 mentions ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews?filters%5Bsentiment_snippet%5D=2132743&qs=pros-and-cons#reviews) See Related User Reviews ![Niall T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niall T.") NT Niall T. Mid-Market (51-1000 emp.) 4.0/5 "An industry leader for search and listings merchandising" What do you dislike about Athos Commerce? - Limited rules for product recommendations - Applying and updating boosting rules across a large catalogue isn't user friendly ![Lizz P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lizz P.") LP Lizz P. Mid-Market (51-1000 emp.) 5.0/5 "Lots of great fetures for the price" What do you dislike about Athos Commerce? I can only have reports sent to 3 users and not our whole team. not a huge deal GA Grete A. eCommerce Strategic Manager Mid-Market (51-1000 emp.) 12/11/2024 "Reliable and Easy-to-Use Search Solution" 5/5 What do you like best about Athos Commerce? Daily and weekly reports give a lot of insights about customer behaviour. This allows us to either create synonyms or even adjust product titles/description to improve search results. In general, Klevu has been very easy to use both internally and for customers as well. Your customer support is very fast and we always achieve a solution. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? For some reason updating and integrating Klevu was not very easy, took a long time and was not very cost-efficient. Could be that we wanted to customize a lot and out-of-box solution would have been much easier. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? About half of our website visitors go straight to search. Therefore, it's an incredibly important aspect in revenue generation, as customers need to find the right product. As our product selection is constantly growing, the need for correct search results becomes even more relevant and Klevu has been a great fit in this part. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mike M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike M.") MM Mike M. VP of Commercial Mid-Market (51-1000 emp.) 1/9/2025 "Where Unable to deliver any service. Do NOT hire if you are a B2B website." 0/5 What do you like best about Athos Commerce? Nothing. They were terrible to work with. Employees didn't know the product, and they delivered nothing and charged us $5000. They strung us along for months and where not honest. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? Unable to deliver a B2B experience on Big Commerce. There was no way, from day #1, that they had compatibility with Big Commerce B2B. VERY dissappointing. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? I did not benefit me because they couldn't deliver anything. Review collected by and hosted on G2.com. Show More 7/31/2025 Validated ReviewerSource: Organic DS Dev S. QA analyst Small-Business (50 or fewer emp.) 10/6/2024 "Good place to manage Products for storefront PLP and Search results." 4/5 What do you like best about Athos Commerce? Software manages well the products on PLP and Search results are displayed effortlessly. It was easy to implement the software with Bigcommerce & Vercel. It was easy for me to assign the timings at which the Klevu feed will run and Product & Catalogs will be updated on the storefront. Customer support informed us well in advance if they were going to be under maintenance. Monitoring the Klevu app daily, helps us rank the products to display first on PLP based on the analytics measured by Klevu. Klevu analytics measures both product and category levels. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? Kelvu feed sometimes Runs but the products weren't updated as expected on the storefront as there were issues with the product feed run, on the Klevu dashboard no error is displayed related to the feed issue which we had to look into code for the issue, or else we had to reach to customer support. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? Analytics - For a Proper understanding of the Product/Category that is in high demand among our customers. Feed - The Klevu feed is set to run automatically on the Klevu dashboard which reduces the time to manually run the feed and update Products and catalogs on the storefront. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Deepak R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak R.") DR Deepak R. Search Engine Optimization Executive Small-Business (50 or fewer emp.) 7/24/2025 "Great Search Experience - A bit pricey, but worth it." 3.5/5 What do you like best about Athos Commerce? I think the best thing about Klevu is how smart and intuitive the search feels-it's like it actually understands our customers. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? It's a bit expensive as compared to peers. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? Showing products they're more likely to convert on. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RH Richard H. Ecommerce Manager Enterprise (\> 1000 emp.) 12/19/2024 "Intuitive software, easy to use and good service" 5/5 What do you like best about Athos Commerce? Easy to create user focused search results and promote core products to match. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? You can't import promoted products, we have to do them one by one, an import by terms/skus would be ideal Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? As a packaging company, our products are all about size, volume and stretch in transit. For customers to find their right packaging solution is driven all from what product attributes we can assign to their search. Customers can search in any unit of measure and now by using our attributes can still assign the correct product to them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Katelynn J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katelynn J.") KJ Katelynn J. Senior Graphic Designer Mid-Market (51-1000 emp.) 12/19/2024 "Game-Changing E-Commerce Solution" 4/5 What do you like best about Athos Commerce? Klevu has been a game-changer for our e-commerce platform. Its AI-driven search and personalization capabilities deliver fast, accurate results, enhancing the customer experience and boosting our conversions. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? Klevu has potential, but we faced challenges with inaccuracies in search results with spelling mistakes from time to time. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? Klevu solves the problem of inefficient and irrelevant search experiences on e-commerce websites. By leveraging AI-powered search and product discovery, it ensures customers find what they’re looking for quickly and accurately. This leads to improved user satisfaction, higher conversion rates, and increased sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") AM Verified User in Mechanical or Industrial Engineering Mid-Market (51-1000 emp.) 8/16/2024 "Klevu's search is superior compared to other search engines" 4.5/5 What do you like best about Athos Commerce? Klevu's easy implementation, usability, search efficiency and how the search can predict what the user is looking for. Also, Klevu's support is the best I've seen - their response time is extremely quick. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? We had challenges getting Klevu to also find all CMS content, but this could also be due to other systems. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? One of the most important - if not the most important - tool on our sites is the search. It must be able to find the products and services that users are looking for, even if the user uses industry slang. In addition, it must be quick and easy to use, and can be modified as needed. Klevu helps us in all of these. Review collected by and hosted on G2.com. Show More 12/11/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kelly J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly J.") KJ Kelly J. Ecommerce Specialist Mid-Market (51-1000 emp.) 8/16/2024 "Klevu helped us achieve a high AoV by using AI to suggest products our customer's might also be buy." 5/5 What do you like best about Athos Commerce? We have added Klevu suggestions on multiple areas on our website. We also added their predictions to our site search. We have the ability to adjust search results if needed. We have meetings with our Account Manager where they suggest other parts of their service that we can utilize. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? I don't have any complaints about Klevu or the service they provide. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? We used to use Adobe's search and had to manually add recommendations for customer that were static. Klevu allows us to add customized suggestions for customers based on their search and order history. Customizing suggestions have raised our AoV because we are suggesting products the customers are more likely to add to their cart. The service has also offered us the ability to show content in search results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jana L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jana L.") JL Jana L. Senior Trade Manager Mid-Market (51-1000 emp.) 12/19/2024 "Powerful solution for merchandising" 4/5 What do you like best about Athos Commerce? Been using the solution now for over 4 years and are really happy with it. Easy to use and great for optimizing our search results as well as curate our categories. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? Reporting capabilities within the admin could be better. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? Effective search solution that helps customers find what they are looking for. Easy and quick curation of categories using merchandising rules and pinning. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JA Jamie A. Head of E-Commerce Operations Mid-Market (51-1000 emp.) 4/10/2024 "Excellent Product and Support" 5/5 What do you like best about Athos Commerce? Klevu has elevated our search functionality by providing results based on very specific attributes. Review collected by and hosted on G2.com. What do you dislike about Athos Commerce? Still at the early stages but early impressions are very good. Review collected by and hosted on G2.com. What problems is Athos Commerce solving and how is that benefiting you? We previously had an issue where specific search references relating to product colour or size were not properly considered. Klevu works really well with any/all product attributes, which allows us to return more-relevant results to the consumer. Review collected by and hosted on G2.com. 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