We transitioned to a hybrid work model, meaning about half of our designers are working from home on any given day. The Splashtop remote access integration is very phenomenal. If a remote copywriter is struggling to connect to our secure client VPN, I don’t have to talk them through it blindly over the phone. I can click one button in Atera, take over the screen, and fix the network adapter in about 60 seconds. Review collected by and hosted on G2.com.

The mobile app for IT technicians feels too restricted. If I’m away from my desk grabbing coffee and I get an emergency alert that the senior developer’s machine is locked out, I can’t run the more complex background terminal commands from my iPhone. Review collected by and hosted on G2.com.

This platform has truly become the backbone of our IT management. Previously, we struggled with separate RMM and PSA tools, which created a chaotic environment with alerts and tickets scattered everywhere.

What has made the biggest difference for us is having everything integrated into a single platform. With remote monitoring, ticketing, and billing all unified in one streamlined dashboard, we save a significant amount of time. It has made my daily work far less hectic and much more manageable. Review collected by and hosted on G2.com.

Automation is a major advantage, but it becomes frustrating when scripts or scheduled tasks, such as patching, fail without any notification or behave inconsistently. This forces you to spend extra time manually checking to ensure the tasks were completed as intended.

While the system is capable of managing routine tickets, it falls short when dealing with more advanced needs like business intelligence, asset management, or intricate billing situations. In these cases, you frequently need to export the data and rely on another tool, such as Excel, to reach a complete solution. Review collected by and hosted on G2.com.

I’m a big fan of how this tool handles everything from inventory to ticketing in a single dashboard. The interface is easy to get around, and their support is super-fast. It’s been great for monitoring our fleet and pushing out app updates. The standout feature for me is the direct command prompt access—it makes troubleshooting DNS issues and finding IP addresses way faster than doing it manually. Review collected by and hosted on G2.com.

The app management tool is great, but it would be even better with more transparency during the install process. A progress bar and ETA for each app would help us manage our time better. Also, since many updates require a restart, having the ability to automatically schedule a reboot for right after the install finishes would be a huge lifesaver for our workflow. Review collected by and hosted on G2.com.

it's just easy, straigtforwarded and it works as it should.

In our company It's a breeze to have Atera for IT support everyday

I use the ticketing , remote control via splashtop, patchmanagement, scripts, monitoring, reports, ...

Also installation was quick and easy. Review collected by and hosted on G2.com.

sometimes there is a small bug.

Like the Helpdesk tray icon that does not appear.

But it's like 2% it occurs and the help support is top notch ! Review collected by and hosted on G2.com.

I like that Atera combines remote monitoring, ticketing, and device management in one platform. This saves me time because I don’t have to switch between multiple tools during the day. The interface is clean and easy to understand, even for someone who isn’t deeply involved in infrastructure management. The remote access features also work well when quick troubleshooting is needed. Review collected by and hosted on G2.com.

Certain reports need more customization options, and there are also a few settings that take extra clicks to find the first time around. Review collected by and hosted on G2.com.

I like the pricing model, and I also appreciate having ticketing, RMM, patch management, and reporting all from one vendor. Review collected by and hosted on G2.com.

I don’t have any issues to report. Whenever something has come up, Atera support has resolved it quickly. Review collected by and hosted on G2.com.

It keeps my tickets organized and lets me manage our fleet with patches and updates. It also makes it quick to remote into users’ laptops when they’re having trouble, especially when it’s best—or simply easiest—for me to perform the fix myself. Review collected by and hosted on G2.com.

The UI feels clunky, and building custom reports is tedious. Reporting, in general, takes more effort than it should. Review collected by and hosted on G2.com.

Managing our distributed internal team across three regional offices used to mean juggling multiple remote tools. With this, we now have a unified view of all the company laptops. The automated scripting library has been a lifesaver for handling routine maintenance tasks, like clearing temp files and flushing DNS caches. Review collected by and hosted on G2.com.

Mac management isn’t quite as deep as the Windows side. You can still do the essentials, but building custom scripts for macOS takes a bit more manual effort and testing. Review collected by and hosted on G2.com.

We manage about 300 internal users across three different offices, and this platform gives us the visibility we need. I appreciate how quickly the agent installs on new machines. Within minutes of deployment, we can see hardware specs, monitor disk space, and remote in if a user is struggling with an installation. Review collected by and hosted on G2.com.

Occasionally, the offline/online status of an endpoint takes a few minutes to sync correctly on the dashboard, which can be a bit confusing—especially when we know a user has just rebooted their laptop. Review collected by and hosted on G2.com.

Atera has modernized our employee IT support experience. The AI agents feel like having a personal IT tech available for each user, and many issues get resolved quickly without needing to open tickets. The context-aware responses are usually accurate, and the always-on availability is especially helpful for remote teams. Overall, support feels seamless and easy to rely on. Review collected by and hosted on G2.com.

Some users needed more onboarding to get comfortable with the product. The AI confidence scores also required some trust-building before people were willing to rely on them. And while custom workflows are useful, they do take some initial setup to get working the way we wanted. Review collected by and hosted on G2.com.