---
title: Atera Reviews
meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1211 reviews by the users' company size, role or industry
  to find out how Atera works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 1211
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# Atera Reviews
**Vendor:** Atera  
**Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 1,211
## About Atera
The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com



## Atera Pros & Cons
**What users like:**

- Users find Atera to be **extremely easy to use** , offering a seamless experience for managing multiple devices efficiently. (386 reviews)
- Users value the **powerful automation tools** in Atera, streamlining workstation management and enhancing efficiency. (273 reviews)
- Users appreciate Atera's **unified all-in-one dashboard** , which streamlines remote access, monitoring, and ticketing efficiently. (260 reviews)
- Users value the **efficiency** of Atera, appreciating its automation and ease of use for improved workflow and results. (210 reviews)
- Users value the **unified monitoring** capabilities of Atera, streamlining their workflow and improving efficiency through integration. (184 reviews)
- Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews)
- Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews)
- User Interface (163 reviews)
- Integrations (150 reviews)
- Time-saving (143 reviews)

**What users dislike:**

- Users find the **missing features** in Atera, such as workflow/checklist/tasks, limit functionality and increase frustration. (161 reviews)
- Users find the **limited features** in Atera's mobile app a drawback compared to the web dashboard and pricing structure. (135 reviews)
- Users note the need for **improvements in interface consistency** and the agent installation process for Atera. (96 reviews)
- Users find that **report loading times and limited customization** hinder the overall experience with Atera. (91 reviews)
- Users experience **feature issues** with Atera, including billing increments and remote access reliability disrupting workflows. (84 reviews)
- Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews)
- Poor Reporting (57 reviews)
- Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews)
- Technical Issues (55 reviews)
- Remote Access Issues (52 reviews)

## Atera Reviews
  ### 1. All-in-One Solution with Unlimited Node Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 02, 2025

**What do you like best about Atera?**

Almost all tools we need in one place and unlimited nodes to manage, awesome!

**What do you dislike about Atera?**

The existing modules are not legally usable for German invoicing. Sending emails to non-existent contacts is not possible.

**What problems is Atera solving and how is that benefiting you?**

Quick overview of all nodes in the companys and their current status. Fast remote support.

  ### 2. A Very Nice All in One

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 08, 2025

**What do you like best about Atera?**

I love it being both a ticketing and RMM. Being able to go from ticket to remoting into a session is very helpful

**What do you dislike about Atera?**

There are sometimes quirks with the site loading,

**What problems is Atera solving and how is that benefiting you?**

Its a nice all in one, and being able to reference users to KB articles have been nice

  ### 3. Full Overview

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 18, 2026

**What do you like best about Atera?**

Full overview of all managed clients

**What do you dislike about Atera?**

I currently can't see anything that we would be missing.

**What problems is Atera solving and how is that benefiting you?**

Diverse

  ### 4. I use Atera daily as part of my role at Spirit an MSP.

**Rating:** 4.0/5.0 stars

**Reviewed by:** James C. | Senior Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2025

**What do you like best about Atera?**

Ability to see device information easily and quickly.
Ability to run scripts and connect to PowerShell or CMD as system in the background

**What do you dislike about Atera?**

Can be slow at certain times
Remote access with Splashtop is buggy and intermittent
No password history

**What problems is Atera solving and how is that benefiting you?**

Adding features to asset management to link this to our supply chain
Remote access - easily fix client problems
Remote PowerShell CMD and scripting, allows more advanced custom problem solving, as well as automation
Patch management, patches deployed on schedule and outside of working hours

**Official Response from Gil Givoni:**

> Thanks for sharing your experience! We’re glad Atera is helping streamline your day-to-day—especially with scripting, remote CMD/PowerShell, and patch management.

We appreciate the heads-up on performance and Splashtop stability—we've identified several reasons for the inconsistent connections, and will be rolling out a fix later in the quarter. 
Feel free to share more or connect with us at community.atera.com!

  ### 5. Simple and effective

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Wine and Spirits | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about Atera?**

The deployment process is straightforward, and the interface is very user-friendly.

**What do you dislike about Atera?**

There are some limitations when it comes to custom reports and the patch approval process.

**What problems is Atera solving and how is that benefiting you?**

The combination of remote monitoring with patch and asset management all in one platform truly enhances our team's efficiency. Having these features integrated together provides a level of flexibility that makes our workflow much smoother.

  ### 6. A complete Atera review: A Powerful All in one RMM and PSA solution

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kim H. | Human Resources Director, E-Learning, Enterprise (> 1000 emp.)

**Reviewed Date:** March 28, 2025

**What do you like best about Atera?**

It is so easy to setup which minimal effort and it combines many things in one platform such as RMM, Help desk, PSA and remote access and AnyDesk is built in which provides a easy way to troubleshoot when I am away.

**What do you dislike about Atera?**

I wish it has mobile app to which can enhance my experience and it misses the updates and sometime deployment of patch failed too.

**What problems is Atera solving and how is that benefiting you?**

It is cost effective because it charger per the technician rather than per device and built in helpdesk manages the ticketing system very well.

**Official Response from Gil Givoni:**

> Thank you for the great feedback! We're glad Atera's all-in-one platform and ease of setup are helping you stay efficient—especially with remote support through AnyDesk.

Improved mobile access and patching reliability are certainly things to look at, would you mind sharing more details over a conversation at community.atera.com?

  ### 7. Solid Product that Continues to Grow

**Rating:** 5.0/5.0 stars

**Reviewed by:** Garvin S. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 03, 2019

**What do you like best about Atera?**

The software is stable and easy to use.  It makes things quick and simple to setup and run for both techs and  general users in remote offices. The web based admin panel makes it easy to access and use where ever we are while providing a solid level of security to be sure access our account is safe.  It constantly grows and adds new services.

**What do you dislike about Atera?**

Atera is a growing platform. That means not everything you might find in the larger competitor's products are available.  I have worked with may other products like Labtech, Kesaya, Solorwinds and Ninja RMM, they have more features, but that also comes at a cost and may be overkill for many service providers.  That said, Atera is constantly adding new features.

**Recommendations to others considering Atera:**

Well worth the time to at least test the platform.  It is simple, growing and part of a very responsive community.

**What problems is Atera solving and how is that benefiting you?**

Growth is not an issue with Atera.  The simple, straight forward pricing structure makes out lives much easier.  We are not concerned about having enough licenses for new clients or about paying for licenses we are not currently using.  The flat fee is perfect and makes budgeting simple.  The staff are also wonderful to deal with and that makes our lives much easier.

**Official Response from Gil Givoni:**

> Thank you for your great review! 😊 We’re thrilled to hear that Atera is making things easier for both your techs and remote users, and that you appreciate our simple, secure web-based admin panel. It’s also fantastic to know that you’re seeing constant growth and improvements with the platform. 🚀

We appreciate your feedback on feature availability and understand that as we grow, there will always be more to offer. We’re committed to continuously adding value and ensuring that Atera remains a perfect fit for service providers like you.

Your recommendation to others means a lot to us. And we’re glad that our simple, flat pricing structure has made budgeting easier for you. If you ever want to share more ideas or connect with other IT professionals, feel free to join our community: community.atera.com. 💡💙

  ### 8. Great RMM for Small IT Teams, but Some Features Need Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 06, 2025

**What do you like best about Atera?**

Atera has been a solid choice for managing IT systems remotely. The per-technician pricing was a huge plus for me since I don’t have to worry about costs scaling with endpoints. The remote access tools are reliable, and the integration with Splashtop is smooth. I also like the built-in scripting and automation, which helps reduce repetitive tasks. The dashboard gives a good high-level view of what’s happening across my managed devices. The UI is intuitive as well. One of the things I like most about them is that they have free weekly training webinars with Q&A's.

**What do you dislike about Atera?**

The mobile app could use some love. The account creation and credential assignment could use some automation. It lacks a teams chat integration but I hear that's coming soon. The ticket templates are company-wide, meaning you can't create an onboarding template and only let the HR department have access to those. Atera could do well with a Power Automate functionality as well, (eg. when a ticket is submitted that contains password reset or onboarding, reset password based off other attributes or create user account in M365 tenant respectively.)

**What problems is Atera solving and how is that benefiting you?**

We didn't have a formal way of accessing users end devices for patch automation and monitoring. We had an inhouse built ticketing system that was buggy and required maintenance all the time. Transitioning to Atera seemed like the best move since it's per technician instead of per end point and it solved both our pain points at once.

**Official Response from Gil Givoni:**

> Thanks for your review - yes, Atera is great for small it teams looking to scale up, but it also a robust tool for enterprise level IT departments!
For password resets, as an example you mentioned, Atera's AI addons offer efficient and FAST assistance!
And group-permissions are coming up to allow non-techs access to separated tickets, exactly as you wished for - have a look at are roadmap to learn more about these

We'd love to hear more from you directly about what's stopping you so we can help!
reach out to Gilgi at https://community.atera.com 

  ### 9. Atera, on of the best RMMs for Medium size TSP/MSPs & MSSPs

**Rating:** 4.5/5.0 stars

**Reviewed by:** Leckraj Sharma T. | Service Delivery & Cyber Security Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 21, 2024

**What do you like best about Atera?**

Since we have started our evaluation of Atera, we have seen countless changes that consolidates their existing feature suite and keeps on building on that. 

Their licensing model is exceptional in this era. This gives you an unparallel flexibility to manage devices, transiting and attached services. 

Implementing Atera has become  more intuitive over time and linking APIs to our custom tools has also evolved in that direction. 

The rapid reponse we have got from their commercial team and Support team to assist us in our requests is a testament to there customer driven focus. 

The feature request and regular communications with their customer base has to be highlighted. Custom scripts, AI assitance and countless features. 

Kudos to the team and their forceful development. Atera today is at the heart of our helpdesk operations.

**What do you dislike about Atera?**

Their Ticketing tool has evolve a lot in the right direction but some more intricate features are missing. 

Scheduled tickets should bear a ticket number in my opinion although they are not fulfledge tickets per se.

A staging feature for advance patch management would be very helpful.

**What problems is Atera solving and how is that benefiting you?**

Endpoint Management, Ticketing, SLA block hours

**Official Response from Gil Givoni:**

> Thank you for your insightful review! 😊 We’re thrilled to hear that Atera has become central to your helpdesk operations and that our evolving feature set and licensing model have been a great fit for your business. We take pride in listening to our customers and continuously improving based on your needs, so it’s fantastic to hear that our API integrations, custom scripts, and rapid support have made an impact! 🚀

We also appreciate your feedback on ticketing and patch management. We’re always working on enhancing these areas, and your suggestions will definitely help guide future updates.

Your kind words and recognition mean a lot to us. If you ever want to share more ideas or connect with other IT professionals, feel free to join our community: community.atera.com. 💡💙

  ### 10. Overall, very positive and happy with the product and its implementation to our business.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Reuben S. | Service Delivery Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 04, 2025

**What do you like best about Atera?**

Atera is easy to use and understand. I've never had issues with their support, and they are always helpful in addressing any issues I log is a quick manner. There is a clear development path for the product, and it seems they are very MSP focused which aligns well with our business.

**What do you dislike about Atera?**

The fact that I can't move contacts in bulk

**What problems is Atera solving and how is that benefiting you?**

Reducing and simplification by being able to do most tasks with one tool, allowing us to support our clients better and faster.

**Official Response from Gil Givoni:**

> Thanks for the great feedback! I'm glad Atera is helping simplify your operations and support your clients more efficiently.

Appreciate the note about bulk contact management—that's exactly the kind of input that helps us improve. We're adding more and more 'bulk functionality' across the platform, so if you'd like to mention in which area and use cases you require this at community, it can help rally your feedback with our product team - community.atera.com

  ### 11. Fair pricing and fast Support

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 01, 2023

**What do you like best about Atera?**

As someone that has experience of using our our business Atera MSP Solution, I can say, it has indeed left a very awesome impression on me. Atera makes IT management relatively simple, enabling us to monitor and troubleshoot networks remotely, thereby providing clients with the best level of service. Their real-time analytics, combined with automated workflows, have accelerated our processes, freeing up precious time and resources. We have seen increased efficiency and better customer service with Atera. Strongly urge any MSP looking for an all-in-one solution to try this out!

**What do you dislike about Atera?**

I will say that the German-speaking support team has left me feeling less than satisfied. The response was also overdue, unclear, and difficult.

In contrast, I am happy to say Thank you to the English-speaking support team. He has given them excellent service, being highly professional, responsive, and understanding. Whatever, I contacted them several times and they addressed all my questions and showed me how to solve my troubles.

**What problems is Atera solving and how is that benefiting you?**

The time-saving benefits of Atera have been truly transformative for our team. By automating repetitive tasks, optimizing ticketing, and facilitating remote monitoring and management, we have been able to streamline our processes and allocate our resources more effectively. This newfound efficiency directly translates into more time we can dedicate to addressing our customers' specific needs and providing exceptional service.

**Official Response from Gil Givoni:**

> Thank you for your excellent review! 😊 We’re thrilled that Atera has made such a positive impact on your business, helping you streamline IT management, monitor networks remotely, and provide top-notch service to your clients. It’s fantastic to hear that the combination of real-time analytics and automated workflows has saved you valuable time and resources. 🚀

We also appreciate your feedback on our support team. We're sorry to hear that the German-speaking support didn’t meet your expectations, but we’re happy to hear that our English-speaking team provided the high level of service you were looking for. Your experience is important to us, and we’ll continue working on enhancing all support channels.

Feel free to reach out if you ever need assistance or want to share more feedback. And don’t forget to join our community at community.atera.com to connect with other users! 💡💙

  ### 12. Atera is pretty good

**Rating:** 4.0/5.0 stars

**Reviewed by:** LeAnna A. | It tech, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 19, 2024

**What do you like best about Atera?**

For the most part, I like Atera. It is easy to find users and jump to the computers. It could be better if there was a jump button straight from the ticket though.

**What do you dislike about Atera?**

I would like more personal customization and the ability to set and save views. Take the ticketing page. It would be nice to set as many or as few columns as I would like to see and that be a saved view. My other dislike is the frequent upgrades. I understand that you are trying to improve your product but I wish there was more heads up on the changes. I dislike when a page changes and then I have to learn how to re-navigate while I have a client on the line.

**What problems is Atera solving and how is that benefiting you?**

Atera provides us with our ticketing system. From here we use the Splashtop and remote on users' computers to solve their issues.

**Official Response from Gil Givoni:**

> Heya - I checked and there IS a way to remote from a ticket!
I invite you to make this question in the community and I'll assist you there!

Thank you for sharing your feedback! 😊 We're glad to hear you find Atera useful and easy to navigate, especially when it comes to finding users and accessing their computers. We appreciate your suggestion about adding a "jump button" directly from the ticket—it’s a great idea, and we’ll keep it in mind for future updates.

Regarding the ticketing page and personal customization, we totally understand how useful it would be to save your preferred views, and we'll definitely consider it as we continue to improve the platform. As for the frequent upgrades, we hear you! We’re always striving to improve Atera, but we understand the need for smoother transitions. We’ll work on providing more heads-up and keeping the experience consistent.

Thanks again for your valuable feedback, and if you have more ideas or want to share experiences, feel free to join our community at community.atera.com. 💡💙

  ### 13. good system to work in

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sabrina B. | Technical Support Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2025

**What do you like best about Atera?**

Can quickly take over a system, it is user friendly

**What do you dislike about Atera?**

I think it's a shame that you can't search for a text so that you get to see multiple notifications that may be the same. And it's sometimes difficult to look up the contacts that are linked to the notification

**What problems is Atera solving and how is that benefiting you?**

now have a system where everyone can handle the problems and taking over computers has become easier

**Official Response from Gil Givoni:**

> Hey Sabrina!

I'm super pleased to inform you that we're upgrading our search!
You can log in to the community to see the post recap here showing our powerful new search features -

https://community.atera.com/discussion/1013/ateraverse-roadmap-reveal-the-future-of-it-is-already-here?utm_source=community-search&utm_medium=organic-search&utm_term=roadmap

  ### 14. Best RMM tool for managing Devices

**Rating:** 5.0/5.0 stars

**Reviewed by:** Salim S. | Remote Support Engineer L2, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 14, 2025

**What do you like best about Atera?**

Easy to search and can see all device details in few click. and quick support whenever needed.

**What do you dislike about Atera?**

We can connect device remote many way , some of are slow to connect.

**What problems is Atera solving and how is that benefiting you?**

With the help Atera Asset and inventory management helps us a lot , and easy to connect remote to user device.

  ### 15. Helped in providing better customer support to clients!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sebestian B. | Technical customer executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 03, 2025

**What do you like best about Atera?**

After introducing Atera to our customer support and tech department it has been very helpful. I like its script features that provides option to create custom alternative as per requirement. It is excellent for remote connecting to client and correct problems very efficiently and customer support is also technically knowledgeable.

**What do you dislike about Atera?**

I find problem with network discovery system this part can be improved with addition to billing and invoicing system.

**What problems is Atera solving and how is that benefiting you?**

Atera has been efficiently managing our customer support base and remote team management in our company. We could easily ask for user access and able to fix problems and ticket system is very helpful for managing when dealing with lots of clients request.

**Official Response from Gil Givoni:**

> Thank you for the great feedback! We're thrilled to hear Atera is boosting your customer support and remote team management, especially with scripting and ticketing features.

I'd love to hear more on problems you mentioned with network discovery and billing— use cases, details screen shots and mroe. . Feel free to share more insights at community.atera.com!

  ### 16. Automation that optimizes the Work of my company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel S. | Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 02, 2025

**What do you like best about Atera?**

What I like most about Atera is the great automation capacity it gives me. It allows us to schedule maintenance tasks, updates and audits without manual intervention, which reduces errors and frees up time to focus on more important strategies.

**What do you dislike about Atera?**

I have used the platform for a long time and nothing that I dislike about Atera.

**What problems is Atera solving and how is that benefiting you?**

Atera has reaised out productivy and improved the experience of our customers, it is easy to use and saves me money.

**Official Response from Gil Givoni:**

> Woohoo! Thanks for the awesome feedback! We're excited to hear how Atera’s automation is boosting your productivity and letting you focus on what matters most.

It’s great to know the platform is saving you time and money—feel free to join us at community.atera.com to share more and connect with others!

  ### 17. The sweet spot for small to mid-size MSP's!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brant W. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 12, 2024

**What do you like best about Atera?**

Firstly, they have great customer support, always helpful and mostly a quick chat away. The UI is nice, simple at first but powerful when you dig into it. Very easy to add new clients and agents, very fast deployment in multiple ways.

**What do you dislike about Atera?**

Mobile app not quite as useful as I would like, but there have been steady improvements over time so I am hopeful that it all gets improved as we go.  Some of the site loading times seem a little long but I am just impatient too :)

**What problems is Atera solving and how is that benefiting you?**

As a single owner with a part time assistant, ease of use and the power to manage multiple client sites at the same time in regards to patch mangement, maintenance scripting and remote support sessions is key. Without it, we would need to juggle 3 or 4 other systems to accomplish the same level of client support.

**Official Response from Gil Givoni:**

> Thank you for your awesome review! 😊 We're thrilled to hear that Atera has been a great fit for your business. It’s fantastic that our customer support has been helpful and that you find the UI simple yet powerful. We also love hearing that adding new clients and agents is easy and fast for you!

We appreciate your feedback on the mobile app and site loading times. We’re always working on improvements, and we’re confident the app will continue to get better with time. Your patience and understanding are much appreciated!

We're so glad Atera is helping you manage multiple client sites, patch management, and remote support in a more streamlined way. If you ever have more suggestions or want to share ideas with others, feel free to join our community at community.atera.com. 💬



  ### 18. Cost effective for small teams

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 08, 2023

**What do you like best about Atera?**

It is simple and straightforward to use.
It meets the requirements for basic asset monitoring, inventory, remote control and patching
It is cost effective for small businesses

**What do you dislike about Atera?**

The user interface is inconsistent and quite buggy.
The built in reports are very basic and you have to pay a lot more if you want "advanced reporting".
Many features are incomplete and the feature request board is not kept up to date.
Technical support is slow and too far removed from the development team to get things fixed quickly.

**What problems is Atera solving and how is that benefiting you?**

It meets the requirements for basic asset monitoring, inventory, remote control and patching

**Official Response from Adi Pick:**

> Thank you so much for taking the time to share your feedback about Atera. We genuinely appreciate your insights and value your perspective as it helps us continuously improve our platform.

We're thrilled to hear that you've found Atera to be a cost-effective and user-friendly solution!

We are constantly working to enhance these areas and are actively investing in making Atera a more robust and user-friendly solution. Your feedback regarding the feature request board and technical support has not gone unnoticed, and we will work to address these issues to ensure a smoother experience for all users.

Your insights are invaluable as we strive to deliver a better Atera experience for you and all our users.

Once again, thank you for your thoughtful review!

  ### 19. Very Good Software with a Few Minor Drawbacks

**Rating:** 4.0/5.0 stars

**Reviewed by:** Zyphlen K. | Network Technician, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 30, 2024

**What do you like best about Atera?**

Atera is incredible for resource management. I use it almost every day to either add new workstations or servers to the platform (installing the agent is incredibly simple) or to remotely manage a server/user's workstation that's experiencing issues. The ability to run scheduled updates for different groups of endpoints and run large batches of scripts is very useful and saves a lot of time and headaches.

We don't implement the ticketing system, so I don't have experience with that side of Atera, but the integration with a backup tool like Acronis has been a lifesaver for our organization. It made it incredibly simple for us to migrate from our previous backup tool.

**What do you dislike about Atera?**

The actual web application can be quite slow which makes it frustrating to use at times. There are often large changes to the UI which take some adjusting to after getting used to the previous changes.

**What problems is Atera solving and how is that benefiting you?**

Atera allows us to remotely manage troublesome workstations without needing the user to be onsite or connected to the domain.

We're able to track which assest are assigned to which user and keep custom fields that are important for our business needs.

Overall, Atera is our solution for assest inventory & management, workstation support, and patch management. It fulfills quite a few needs that we're not able to meet in some of the other software we use.

**Official Response from Gil Givoni:**

> Thank you so much for your review!

The ease of use is a big draw to Atera, and the functionality and time saving keeps returning the investment, happy to read you're utilizing this heavily, as well as our integration partners.

Thanks for your feedback we're constantly looking for areas to improve Atera so this is great - I'd love to welcome you to our community at https://atera.community.com to learn more from you!

  ### 20. 1st/2nd line support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael B. | IT Support Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 30, 2024

**What do you like best about Atera?**

I have recently joined an IT group as 1st/2nd line support who have also just started using Atera.
I have had no prior experience to a program like this before but it is exteremely easy to setup processes and to integrate.

I have used the customer services chat a few times, they answer within 1 min, always able to help answer my questions and help solve problems.

Also Atera Copilot AI function is amazing! It can help you solve an issue and also help create a knowlage base for the issue to reference in future problems saving so much time!

**What do you dislike about Atera?**

Nothing to dislike at the moment but once this platform has a MDM it will be the best on the market!

**What problems is Atera solving and how is that benefiting you?**

So far Atera is helping solve all my problems as a 1st/2nd line engineer. With thier extensive customer support and AI there hasn't been anything they have been unable to solve so far.

**Official Response from Gil Givoni:**

> Welcome to the world of IT, we're so lucky that you are experiencing it with Atera :)
Our support is second to none, glad to hear they were able to help you with all your issues, and that the AI Copilot saves you time.
It's an excellent ROI and constantly improving.

You're very welcome to join the community as well if you haven't yet, it's a perfect space to grow and learn through
https://community.atera.com

  ### 21. Solid wide-ranging product at a reasonable price

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 10, 2024

**What do you like best about Atera?**

I like that the cost is per technician and not per device, since we have a high ratio of devices to IT employees.  It's nice to have a single pane of glass that provides much of the things needed on a daily basis.  While it doesn't scratch every itch is does a lot for the money. Being able to see the status of individual machines with details and access to lots of relevant information without having to get directly onto the machine.  Also nice that it includes the remote access built in.  There are lots of AI features (which I haven't used much), but I can see the future benefits.  I use it daily and it installs easily. The customer support is quick and helpful.  There are integrations with many products, but not with the ones I need yet.

**What do you dislike about Atera?**

Too much focus on AI and not enough focus on some of the polish needed to make it fully useful.

**What problems is Atera solving and how is that benefiting you?**

Being able to access and troubleshoot machines independent of location as long as there is Internet access.  Being able to remotely manage software and updates.  Having a ticketing system for my users.

**Official Response from Gil Givoni:**

> Thank you! Would love to hear which integrations you'd like to see, it sounds like you're using Atera to the max, but if you'd like a walhthrough of the AI benefits that can already help you today, there are some useful webinars.
We welcome you to join the community as well to maximize your use at https://community.atera.com



  ### 22. Atera Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cody G. | IT Technician, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 29, 2024

**What do you like best about Atera?**

I enjoy being able to monitor and access devices that have the agent installed, regardless of whether or not they are currently on our network. This allows us to be able to easily and quickly fix issues for our remote workers, no matter where they are. I also enjoy that I can look at hardware specs, such as device model, OS, hard drives, ect.

**What do you dislike about Atera?**

Often times splashtop will not connect, no matter what we try. This can prove to be problematic for our remote workers when they do run into issues, we are unable to assist until splashtop begins working again, which there's no telling how long that might take.

**What problems is Atera solving and how is that benefiting you?**

A big one I like is being able to see the Serial # and Model information for deployed devices. Often times a tech will forget to log this information into our asset database, and being able to just log in to atera, and find the device name, helps us out a lot. As opposed to running around our facility to track down the user/device.

**Official Response from Gil Givoni:**

> Hey Cody, I think you'll be glad to hear that asset management is getting a massive upgrade, now you'll be able to manage not only devices, but also monitors, keyboards, headsets etc., ensuring you know where every bit of hardware is.

As per Splashtop, i recommend having a look at our community discussions, recently some cool scripts were shared to assist in setting it up correctly to connect with less problems, as it does require proper set up.

https://community.atera.com

  ### 23. My experience with Atera: complete and efficient software for my IT business

**Rating:** 5.0/5.0 stars

**Reviewed by:** João A. | Proprietário/Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 11, 2023

**What do you like best about Atera?**

There are many things I like about Atera, but if I had to choose one, I would say that I like its all-in-one platform that offers a comprehensive set of tools for IT professionals. Atera features next-level tools for remote monitoring and management, helpdesk, billing, reporting, AI, patch management, remote access, and network discovery. It also integrates with other solutions such as Keeper Security, Zomentum, ESET, and AnyDesk. Atera simplifies the tasks and communication of IT professionals and helps them provide a 360° service to their customers. I think Atera is a great solution for IT management.

**What do you dislike about Atera?**

The most important if the lack of dark mode! We use it a lot all day and the dark mode will be a nice to have.

**What problems is Atera solving and how is that benefiting you?**

Saving me time and money by using a single platform instead of multiple tools and platforms. Improving my service quality and customer satisfaction by monitoring and managing their IT systems remotely and providing proactive and responsive support. Increasing my revenue and growth by invoicing my customers accurately and transparently, and by generating and customizing reports on my performance and impact.

  ### 24. Atera's service delivery and AI features is all an MSP will be looking for in this day

**Rating:** 5.0/5.0 stars

**Reviewed by:** Raymond M. | IT Helpdesk manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about Atera?**

The ease of use from the user interface to navigation. customer support is 24/7 and response in less than 5 secs, Seamless intergration with their market place with other software vendors, Easy deployment using group policy. We frequently use it as well.

**What do you dislike about Atera?**

Still reviewing but currently the number of features that they keep adding makes it difficult to find something to dislike, every month we look forwad to new features and improvement

**What problems is Atera solving and how is that benefiting you?**

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA  that analyses a ticket, suggest solutions and help respond proffesionall. It automations for patch management have reduce our time for maintance and most interesting is the scheduling of reboots which saves time.
Deploying of Antiirus is seamlessely intergrated with atera that in one click all devices will have been protected

**Official Response from Gil Givoni:**

> Thank you for the warm review, you're very welcome in out community to engage with other users and learn from their use of Atera!

  ### 25. Quick and easy PC and Server management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 05, 2025

**What do you like best about Atera?**

Very easy to setup and deploy, agents run in the background without disruption

**What do you dislike about Atera?**

Deploying to non-domain or RMM clients can be time consuming

**What problems is Atera solving and how is that benefiting you?**

Rapid deployment and management of a fleet of PCs

  ### 26. Atera is very flexible, if it does not do something out of the box, I can customize it

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrew B. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 16, 2024

**What do you like best about Atera?**

The scripts are a great feature, if Atera does not do something out of the box, I can (and have) written a script to do it for me. I also really like how there are multiple 3rd party integrations for the same need, like Endpoint protection or Backups, having more than one vendor to choose from is great. I used Axcient as a backup for servers at one clients remote office in another country. I also really like how Atera keeps adding new features and improving existing features. Overall the web interface is very intuitive, I am basically logged in all day long and can quickly find what I need.

**What do you dislike about Atera?**

I wish the network discovery feature was a bit more accurate, it does not always classify endpoints correctly and it does not separate workstations from servers.

**What problems is Atera solving and how is that benefiting you?**

Atera lets me easily support my client's infrastructure remotely, the biggest reason I picked Atera as my RMM toolset in 2021 because it provided a good base set of features out of the box and with a pricing model (per Tech, not per endpoint!) that fit my Company's needs. The biggest win was the ability to support my client's remote users in other countries, any PC or Server just has to have Internet access and I can monitor, manage, update and remote into it. When my client base expanded to other countries this was a big challenge before Atera. I was using multiple tools, some free, some paid from different vendors and getting them deployed to say a new Laptop in Mexico was a huge pain.

**Official Response from Gil Givoni:**

> Thank you for your insightful review! 😊 We’re thrilled to hear how Atera’s flexibility, scripting capabilities, and third-party integrations have helped you support your clients more efficiently. We’re especially happy that Atera has made managing remote users in other countries so much easier for you! 🌍

We appreciate your feedback about the network discovery feature and will certainly keep it in mind for future improvements. If you ever need any assistance or want to share more ideas, don’t hesitate to reach out or visit community.atera.com.


  ### 27. Easy to use, integrate and support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 19, 2025

**What do you like best about Atera?**

The deployment agent makes it easy to manage and add new devices. You are also given tons of control over its behavior.

**What do you dislike about Atera?**

The menu system for admin functions can be a little hard to use

**What problems is Atera solving and how is that benefiting you?**

RMM

  ### 28. Atera gives me total control in one Place

**Rating:** 5.0/5.0 stars

**Reviewed by:** Liliana S. | Telecommunication Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2025

**What do you like best about Atera?**

Atera has improved the way we manage our IT infrastructure. I love it because it is easy to use and it combines monitoring, automation and remote support without the need for multiple tools.

**What do you dislike about Atera?**

I have not found anything negative in all this time using Atera.

**What problems is Atera solving and how is that benefiting you?**

The ability to receive real time alerts and solve problems before they affect users has significantly imprived the efficiency of the team.

**Official Response from Gil Givoni:**

> Thanks for the kind words! We’re glad Atera is giving you full control with an all-in-one solution—especially through real-time alerts, automation, and remote support.

If you’d like to share more or connect with others, we’d love to see you at community.atera.com!

  ### 29. Atera Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jason F. | IT Tech, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 15, 2024

**What do you like best about Atera?**

All systems in one place and easy to naviagte. Easy to implementae and intergrate into active directory.

**What do you dislike about Atera?**

The refresh rate at wich Atera opperates. Seems you have to go to the system and manually refresh to see who is the current user, last log in, or if the system is even up and running.

**What problems is Atera solving and how is that benefiting you?**

Streamlining IT Operations: Atera combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation into a single platform. This integration helps IT teams manage multiple systems without switching between different tools, significantly improving efficiency. Reducing Manual Tasks: With automation features, Atera reduces the need for repetitive manual tasks. This includes automated patch management, real-time diagnostics, and script scheduling, which frees up time for IT professionals to focus on more strategic activities. Improving Service Quality: By providing real-time alerts and seamless remote access, Atera helps IT teams respond quickly to issues, thereby improving service quality and reducing downtime.

**Official Response from Gil Givoni:**

> Thank you for your review! We’re glad to hear that Atera’s all-in-one platform has helped streamline your IT operations and integrate seamlessly with your Active Directory. 🎯

We also appreciate your feedback on the refresh rate, and we’ll keep this in mind as we continue to improve Atera’s performance. If you ever have any questions or need assistance, feel free to reach out to our support team or visit our community at community.atera.com .

Thanks for sharing your experience with us! 🙌



  ### 30. Good move from Connectwise

**Rating:** 4.0/5.0 stars

**Reviewed by:** Daniel L. | Technical Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 05, 2024

**What do you like best about Atera?**

Easy to use, easy to deploy, loads of features out the box including 3rd party patch management, windows update management is easy to understand, alerts are easy to setup and the AI script engine works well. AI for SSH is great for people who dont do much linux!

We have this rolled out to all ourt customers for quick action to any issues that arise. The alerting profiles along with the update policies has helped move us to a proactive approach from reactive.

**What do you dislike about Atera?**

No locaitons for customers, No detailed device information like mapped drives and printers. Intergrations lacking for major vendors and there cloud serivces like meraki. 

Third party patching is only avialble one the highest tier along with some of AI features. This has started us thinking about moving again already! Thrid party pathcing we can deal with but if all the AI features are moved behind the paywall we would have to consider moving.

**What problems is Atera solving and how is that benefiting you?**

RMM tool with 3rd part patch management and network SNMP alerting. 

We use the network scanning tools for all customers to monitor switching and firewall loads. We also have auto alerts setup for printer consulmables through SNMP which customers love. 

Patch manager works well enough. It does think some updates are GB's for some reason which does slow patching down but at least it works. 

The custom alert profiles is really easy to use so we have a base alert template for all customers which didnt take long to setup and the battery monitoring for laptops is a nice extra. 

Ticketing looks amazing with the AI but we are not using this currently

  ### 31. Activating SIM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adam S. | Content Creator, Writer, and Mental Health Advocate, Writing and Editing, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 29, 2025

**What do you like best about Atera?**

Very good customer service some companies hire the best employees.

**What do you dislike about Atera?**

No Downsides, I was more then happy and had zero complaints.

**What problems is Atera solving and how is that benefiting you?**

Helping keep my business services running smoother and smoothly.

  ### 32. Hassle-Free Remote Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Arianny W. | Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 02, 2025

**What do you like best about Atera?**

Wow! Thanks to Atera, providing remote support is really simple and fast. The integration with tools like Splashtop allows us to connect to customers' devices without interruptions, which provides a better experience for everyone, including my company.

**What do you dislike about Atera?**

There is nothing that I dislike about Atera, I recommend.

**What problems is Atera solving and how is that benefiting you?**

I must say that secure remote access guarantees data protection, a really important aspect for me and my company.

**Official Response from Gil Givoni:**

> Thanks for the great feedback! We're thrilled that Atera is making remote support seamless and secure for you and your clients.

Feel free to connect with others and share more at community.atera.com!

  ### 33. Good for learning but not perfect.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 30, 2024

**What do you like best about Atera?**

As a work-study student in IT, I find Atera to be an invaluable platform for learning and managing IT tasks efficiently. The all-in-one design—combining remote monitoring, ticketing, and automation—is particularly helpful for someone balancing work and study. It simplifies complex tasks like managing endpoints or troubleshooting, which is crucial when juggling responsibilities.

**What do you dislike about Atera?**

However, there are a few downsides. The reporting tools, for instance, feel limited when trying to analyze or present data in detail for school projects or workplace evaluations. Also, while Atera is great for basic IT tasks, the lack of advanced monitoring features might be a barrier when trying to gain deeper technical skills, especially for students aspiring to work in enterprise environments.

**What problems is Atera solving and how is that benefiting you?**

Atera simplifies IT management, giving me more time to focus on learning and less time worrying about tedious tasks. It bridges the gap between theoretical knowledge from school and practical application in the workplace.

**Official Response from Gil Givoni:**

> Hey!
There are different plans in Atera, and each is relevant for a different set of requirements. 
It could be that some of the features you're missing, especially the advanced reporting, are indeed enterprise level ones that you don't have in your plan at the moment.
Feel free to join the community and ping me (Gilgi) and I'll be happy to connect you to trial one of the higher plans to check it our for yourself!

  ### 34. Amazing platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 18, 2025

**What do you like best about Atera?**

Amazing platform and super easy to use for my whole team

**What do you dislike about Atera?**

The patching can sometimes be a bit problematic but we’ve always managed

**What problems is Atera solving and how is that benefiting you?**

It really helps me handle my tickets and patching in one place

  ### 35. Real-time Monitoring that Makes a Difference for my company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Taylor S. | Telecommunication Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 06, 2025

**What do you like best about Atera?**

Thanks to Atera constant monitoring, we detect problems before they impact or inconvenience our customers. Its intuitive interface facilitates management, allowing us to be more efficient.

**What do you dislike about Atera?**

It just fulfills what I need without problems, so there is nothing that I dislike.

**What problems is Atera solving and how is that benefiting you?**

Atera has allowed us to consolidate everything in one place. This has simplified our processes and improved the experience of our users.

**Official Response from Gil Givoni:**

> Thanks for the kind words! We're so glad Atera’s real-time monitoring and unified platform are helping you stay proactive and efficient.

If you’d like to connect with others or share more about your setup, we’d love to see you at community.atera.com!

  ### 36. Great experience. Highly customizable, especially after the onboarding training

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nico H. | Network Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2025

**What do you like best about Atera?**

All of our business RMM and CRM uses in one place. Easy to understand interface. Implementation is smooth. Support from Atera has been amazing.

**What do you dislike about Atera?**

Dark Mode is not an option at the time of this review.

**What problems is Atera solving and how is that benefiting you?**

With the addition of Copilot, ticket management, solutions and assistance has been a breeze.

**Official Response from Gil Givoni:**

> Thank you for the great review!

We’re so glad Atera has streamlined your workflows and I'll make sure to pass your praise to the onboarding team. 

We hear you on dark mode—it’s a popular request and definitely on our radar.

Feel free to join us in the Atera Community to stay connected and share ideas with other IT pros. Thanks again for being with us!

  ### 37. Very easy to Use and Manange the All desktops and laptops

**Rating:** 4.5/5.0 stars

**Reviewed by:** jerome peter j. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 08, 2025

**What do you like best about Atera?**

Like the patch management, Windows updates schedule, and Asset Tracking.

**What do you dislike about Atera?**

No dislikes for Atera , I like almost all the type of features in Atera.

**What problems is Atera solving and how is that benefiting you?**

Atrea helps with all kinds of issues with desktops and laptops, with Atera it very easy to manage the Asset

**Official Response from Gil Givoni:**

> Thank you for taking the time to leave such a positive review!

It’s great to hear that Atera is making your day-to-day IT management smoother, especially when it comes to keeping systems updated and assets organized. We love knowing that the experience has been both easy and comprehensive for you—that’s exactly what we aim for.

We’d also love to have you in the Atera Community, where IT pros share tips, product ideas, and collaborate on all things IT.

  ### 38. Atera: Pros and Cons as per my review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Will B. | Network Administrator, Higher Education, Enterprise (> 1000 emp.)

**Reviewed Date:** April 02, 2025

**What do you like best about Atera?**

Best thing is that I can use it remotely which offers me to work from anywhere and the dashboard is very clear and easy to understand.

**What do you dislike about Atera?**

It lacks options in third party integration which is depressing  and sometime support takes time to response.

**What problems is Atera solving and how is that benefiting you?**

It enhance the remote IT support control and reduces some load from team because of its automation feature.

**Official Response from Gil Givoni:**

> Thanks for your review! We're happy to hear Atera’s remote access and automation are making a difference for your team and daily workflow.

As per third-party integrations - we now have Zapier and Webhooks enabled to help connect more 3rd party software, as for deep integrations, please let me know which you'd like to see over at the community and I'd be glad to help. Feel free to share more at community.atera.com!

  ### 39. The Search Is Over

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christopher J. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 20, 2024

**What do you like best about Atera?**

We've been using Atera for ~8 years now and we've seen the improvments made over the years...to be honest I was skeptical when we first switched, but as time went on, I asked myself (and my collegues) "why didn't we do this sooner?!

**What do you dislike about Atera?**

I would say the least thing we like about Atera is some of the add-on items should be included in the subscription - ex. Network Discovery - this is a no brainer and should just be included. Because we dont see the value in paying for this, we 've opted for a open-source 3rd party tool that virtually does the same thing...for free.

**What problems is Atera solving and how is that benefiting you?**

With the profile feature, it's making onboarding clients a breeze, thereby saving time for my technicians to do other tasks.

**Official Response from Gil Givoni:**

> Thank you for your feedback! We’re thrilled to hear that Atera has made such a positive impact over the past 8 years. It’s great to know that the improvements we’ve made over time have earned your trust and streamlined your operations. 🙌

We understand your point about add-on items like Network Discovery and will consider your feedback as we continue to refine our subscription offerings. We’re happy that other features like the profile feature are helping you onboard clients more efficiently.

We’d love for you to join our community of users at https://community.atera.com where you can share insights, ask questions, and stay updated on the latest developments. Thanks again for sharing your experience with us, and if you ever need any assistance or have further suggestions, don't hesitate to reach out!

  ### 40. Well Rounded

**Rating:** 5.0/5.0 stars

**Reviewed by:** Justin W. | Helpdesk/Organizer/repair technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2024

**What do you like best about Atera?**

I like how you can link multiple platforms with Atera to keep productivity up. You are able to link it with Google calendars to keep the team on the same page. The Availability to create tickets and use that information in other sites like Square and Google Apps makes things streamlined and simple. I would love to see more plugins to help with productivity like print features that will work with labling devices to help make printable tickets to keep track of inhouse work.

**What do you dislike about Atera?**

Nothing so far. I do hate that I have to write when there is nothing I can find I really dislike about the program.

**What problems is Atera solving and how is that benefiting you?**

Atera helps keep the shops flow productive. By allowing multiple users to work on the same stuff and provided their own inputs at seperate times makes things work smoother.

**Official Response from Gil Givoni:**

> Thank you for your feedback! We’re happy to hear that Atera has been helping streamline your workflows, especially with features like integrations with Google calendars and the ability to create tickets and sync them across multiple platforms. We’re also thrilled to know that Atera is keeping your team on the same page and improving productivity. 🙌

We appreciate your suggestion about adding more productivity plugins, especially for printing and labeling devices. It’s ideas like these that help us continue improving Atera, so thank you for sharing that!

If you ever want to dive deeper into our community or have more suggestions, feel free to visit us at https://community.atera.com to connect with other users and stay updated on new features.

  ### 41. Atera is an excellent and flexible platform!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karen R. | Marketing and advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 28, 2025

**What do you like best about Atera?**

I love Atera for its ease of use. It is a software that offers excellent tools that facilitate our work. In addition, it has a very good customer service.

**What do you dislike about Atera?**

I'm doing very well with Atera, there's nothing I don't like.

**What problems is Atera solving and how is that benefiting you?**

Your management and tracking of tickets makes our work easier in my company, you have very good tools that have benefited me in my work. It is also very flexible and makes us save a lot.

**Official Response from Gil Givoni:**

> Thank you for your positive feedback! We’re thrilled to hear that Atera has made your work easier with its excellent tools and ease of use. It’s great to know that our customer service has been able to assist you as well. 🙌

We’re also happy to hear that Atera is helping with ticket management and tracking, and that it’s saving you both time and resources.

If you’d like to connect with others or share more insights, feel free to visit our community at https://community.atera.com.

  ### 42. Good for some things, bad for others.

**Rating:** 3.5/5.0 stars

**Reviewed by:** craig p. | 2nd Line support Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 27, 2024

**What do you like best about Atera?**

Ability to schedule scripts, run scripts en masse to a group of devices.
Running updates and scheduling reboots is easy.
Access to CMD/Powershell to a device from Atera is useful, used it a lot.
Exporting reports for software inventory is good, also used that a lot.

**What do you dislike about Atera?**

New GUI issn't as clean as the previous one.
When putting in time entries, I'd rather not have to click the drop down button every time as it gets tedious when working on a lot of tickets per day.
Atera Agent seems to just randomly die on devices every now and then, and requires a script to clean up and reinstall it.

Atera needs Dark mode!

**What problems is Atera solving and how is that benefiting you?**

Unsure about problems, as I mostly just rely on tickets to come in and being able to remotely access end users devices.
Atera does have haandy features like I mentioned previously such as CMD, software inventory, software management and scripting.

**Official Response from Gil Givoni:**

> Thank you for your review! It's great to hear that Atera’s scheduling scripts, software inventory exporting, and remote access through CMD/Powershell have been helpful in your day-to-day work.

We appreciate your feedback regarding the new GUI and the time-entry process. We’re always looking to improve, so we’ll keep your suggestions in mind. Additionally, we understand the inconvenience with the Atera Agent and are continually working on improving reliability across all devices.

We also hear you on the Dark Mode request — we’re sure many users would love that feature! 😎

If you have any other thoughts or would like to connect with the community, you can visit us at https://community.atera.com.

  ### 43. convinced

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anthony C. | Réponsable technique, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 07, 2025

**What do you like best about Atera?**

The pricing is transparent, with no unpleasant surprises; the tool is efficient and comprehensive. For large-scale use, it is extremely cost-effective compared to competitors who often charge per installed agent.

**What do you dislike about Atera?**

For small accounts, the price can be important.

**What problems is Atera solving and how is that benefiting you?**

Atera simplifies IT management by automating repetitive tasks, monitoring systems remotely, and centralizing everything on a single platform. Result: less time wasted on maintenance, faster interventions, and better visibility on the state of the IT infrastructure. Additionally, since billing is done per technician and not per device, it can save quite a bit of money.

**Official Response from Gil Givoni:**

> We’re especially happy to know that Atera’s transparent pricing and technician-based model are delivering real value for your team — particularly at scale. It’s great to see how the platform’s automation, remote monitoring, and centralized visibility are helping streamline your IT management and reduce time spent on routine maintenance.

We also hear your note on pricing for smaller accounts — thank you for calling that out. Your feedback helps us continue improving how we serve teams of all sizes.

If you’d like to connect with others optimizing Atera in similar environments, or share ideas directly with our team, we’d love to see you in the Atera Community!

  ### 44. It's freakin awesome! Absolutely enjoying all the features! We've been wanting something like this!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel C. | IT Help Desk Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 24, 2024

**What do you like best about Atera?**

Just how detailed the information on workstations and servers we can get without having to be intrusive with the office and (possibly) interrupt their workflow. Having all the information without needing to log in anywhere makes this EoL search a dream for our techs. The ability to implement the agent via a simple package for deployment is fantastic! Not only the agent but the audit reporting to pull specs without any additional remote logins etc is phenomenal! Providing customer support without having to remote in and use the task manager, CMD, and power shell is a GAME CHANGER! Using this on a daily basis helps with not integrating this with our new clients but also allowing us to use it along site our ticket system for asset tracking makes everything easy! It's bonkers good!

**What do you dislike about Atera?**

At one point, giving access to customers to our technicians need to do find the "one specific" new customer in atera was rather cumbersome at times but now with the new update we can just give our technicians access to ALL customers as needed without additional clicks!

**What problems is Atera solving and how is that benefiting you?**

Asset tracking! wanting to know if a PC or server is EoL or nearing used to take a lot of time, we needed to log in invidivually to each PC was not only time consuming but also tedious. Being able to use CMD, task manager, power shell and other windows features WITHOUT remoting in blew our freakin minds! We absolutely love Atera!

**Official Response from Gil Givoni:**

> Thank you for the enthusiastic review!
Would love to have you in our community and share your positiviy
https://community.atera.com

We update a lot of stuff there, join the fun!

  ### 45. Exceptional, but lacks important features that other RMM's do offer

**Rating:** 3.5/5.0 stars

**Reviewed by:** Danny B. | Network Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 24, 2024

**What do you like best about Atera?**

Atera RMM is an exceptional tool for MSPs and IT professionals. Its all-in-one platform combines remote monitoring, automation, patch management, and ticketing in a simple, intuitive interface. The real-time alerts and seamless remote access make managing multiple networks effortless. Plus, the per-technician pricing model is budget-friendly, allowing unlimited devices, which is great for growing businesses.

The automation features save time by reducing manual tasks, and the customer support is top-notch. Overall, Atera offers fantastic value and functionality for anyone looking to streamline their IT services

**What do you dislike about Atera?**

Limited Customization: Dashboard and reporting options can feel restrictive.
Basic PSA Features: Ticketing and billing aren't as robust as dedicated tools.
Remote Access: Lacks advanced features found in standalone remote access tools.
Learning Curve: Advanced automation and scripting can be tricky to master.
Cloud-Only: No on-premises option for businesses needing local control.

**What problems is Atera solving and how is that benefiting you?**

Centralized IT Management
Practive issue detection
Cost management
Remote Access and Support

**Official Response from Gil Givoni:**

> Thank you for your review and for sharing your experience with Atera! It’s great to hear that you find the all-in-one platform beneficial, especially in terms of automation, real-time alerts, and the per-technician pricing model.

We also appreciate your insights on areas for improvement. We're always looking to enhance features like customization, advanced remote access, and PSA tools, so your feedback is incredibly valuable.

If you’re interested in discussing more ideas or connecting with the community, feel free to join us at https://community.atera.com.

  ### 46. Fascinated with the platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Theunis M. | IT Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2025

**What do you like best about Atera?**

Atera is a platform that I love because of how easy it is to use, also because of the way in which I can generate much more detailed reports, it has made my work much easier and faster.

**What do you dislike about Atera?**

There's nothing I don't like, it's a very complete platform.

**What problems is Atera solving and how is that benefiting you?**

Atera allows me to monitor devices efficiently and facilitates customer service with its ticketing system. In short, Atera has made my job much easier, faster and more effective.

**Official Response from Gil Givoni:**

> Thank you for sharing your experience with Atera! It’s wonderful to hear how much the platform has made your work easier, faster, and more efficient. The detailed reports and efficient monitoring capabilities are definitely key features that many users appreciate.

If you want to further connect with the Atera community or share additional feedback, feel free to visit https://community.atera.com.

  ### 47. Atera has revolutionized customer care at our multi-campus company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dan B. | I.T. Technician 2, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 11, 2025

**What do you like best about Atera?**

Efficiency. The ability to inventory, manage patches and updates, and remote in for many ticket types is a time saver and gets people up and running much faster

**What do you dislike about Atera?**

last year there was a time where many workflow changes occurred. This was disruptive. Currently that seems to have settled down.

**What problems is Atera solving and how is that benefiting you?**

we have several locations across our county, some about 60 miles away. Being able to assist with most issues from our home office is a huge time and fuel savings.

**Official Response from Gil Givoni:**

> Thank you for sharing your experience with Atera! It’s fantastic to hear how it has revolutionized customer care at your multi-campus company. The efficiency of managing patches, updates, and remote troubleshooting is certainly a time saver.

We understand that workflow changes can sometimes be disruptive, and we’re glad to hear things have settled down. Your feedback on how Atera helps with remote assistance across multiple locations is incredibly valuable.

If you'd like to connect with other users and share more insights, feel free to join the Atera community at https://community.atera.com.

  ### 48. Atera Works!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Blaise V. | Director of IT, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 19, 2024

**What do you like best about Atera?**

We've been using Atera ever since we implemented it about 5 years ago. What initially drew us was the cost structure. It was very refreshing and helpful that they charge per agent and not device. We're a cmopany that has many end points but few technicians, so it was a great win for us. As the team has expanded obviously the cost has grown, but Atera's features have grown as well.

**What do you dislike about Atera?**

Once again, related to cost, I don't love how all tech companies nickle and dime these days. I get it, everyone needs to make money. Atera has been leeting us use it's AI (Co-Pilot) and we love it. However, this will be an added cost rather than an inclusion into the product which would stand itself out from other products out there. And the cost is high, so we are not going to opt for it. If it was included, I wouldn't see how any other RMM tool could compete.

**What problems is Atera solving and how is that benefiting you?**

Visibility into all of our devices. It's simple, lightweight and easy to use.

**Official Response from Gil Givoni:**

> Thank you Blaise, honored to have such a long time customer as yourself!
We are committed to continue improving our platform, so you can expect new and improved features for your team.

We believe in the future of AI in IT, it is set as a separate addon which allows every client to consider how effective it can be for them. As we develop it further as well, it's great that you're taking time to experience it yourself and evaluate accordingly. 
The fixed price model will make it simple for you to assess its value!

Hope to see you and your team in future events and in our community https://community.atera.com 

  ### 49. Annadurai Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Annadurai  K. | Business Head, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 19, 2025

**What do you like best about Atera?**

AI Copilot is most powerful feature help

**What do you dislike about Atera?**

Nothing. Price compared with competition product like manageEngine

**What problems is Atera solving and how is that benefiting you?**

Solving most of the patch management issues.

  ### 50. Incredibly intuitive and easy to use!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2025

**What do you like best about Atera?**

Wow I've been using the Atera platform for several years and it's fabulous for IT management, it is really easy to use, automates my tasks and has saved me long working hours, it is easy to use and provides great customer service support.

**What do you dislike about Atera?**

There's nothing I dislike about Atera, she's sensational.

**What problems is Atera solving and how is that benefiting you?**

Reporting and remote access, work time saving, great platform, easy to use.

**Official Response from Gil Givoni:**

> Thanks for sharing your thoughts! It’s fantastic to hear how Atera has streamlined your IT management, automated tasks, and saved you valuable work hours. The ease of use and great customer support definitely stand out as strong points!

If you ever want to connect with other IT pros, exchange insights, or share feedback, be sure to check out the Atera Community: https://community.atera.com. 🚀


## Atera Discussions
  - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes
  - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote
  - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote
  - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote
  - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote

- [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?page=9&section=pricing&secure%5Bexpires_at%5D=2026-07-13+01%3A05%3A38+-0500&secure%5Bsession_id%5D=b04bdd9d-cb79-4e16-afc0-e003762a4a76&secure%5Btoken%5D=9f28f6b6d36f8d6349ba5a24f140fe27b05f459f91a05a9d5c8a9d5960d45405&format=llm_user)
## Atera Integrations
  - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)
  - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)
  - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews)
  - [AnyDesk](https://www.g2.com/products/anydesk/reviews)
  - [Autotask](https://www.g2.com/products/autotask/reviews)
  - [Axcient](https://www.g2.com/products/axcient/reviews)
  - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews)
  - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews)
  - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews)
  - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews)
  - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews)
  - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews)
  - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews)
  - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews)
  - [Chocolatey](https://www.g2.com/products/chocolatey/reviews)
  - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews)
  - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)
  - [Cynet](https://www.g2.com/products/cynet/reviews)
  - [Domotz](https://www.g2.com/products/domotz/reviews)
  - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews)
  - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews)
  - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews)
  - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews)
  - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews)
  - [Hudu](https://www.g2.com/products/hudu/reviews)
  - [IRONSCALES](https://www.g2.com/products/ironscales/reviews)
  - [ITBoost](https://www.g2.com/products/itboost/reviews)
  - [IT Glue](https://www.g2.com/products/it-glue/reviews)
  - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews)
  - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews)
  - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews)
  - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews)
  - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews)
  - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [PowerShell Studio](https://www.g2.com/products/powershell-studio/reviews)
  - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews)
  - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews)
  - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews)
  - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Splashtop](https://www.g2.com/products/splashtop/reviews)
  - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  - [ThreatDown](https://www.g2.com/products/threatdown/reviews)
  - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews)
  - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews)
  - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews)
  - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews)
  - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews)

## Atera Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance

**Scope**
- Endpoint Inclusiveness
- Multi-OS Support

**Functionality**
- Performance Monitoring
- Alerting
- Improvement Suggestions
- Multi-Network Capability

**Functionality**
- Artificial Intelligence
- Machine Learning
- Systems Monitoring

**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Generative AI**
- AI Text Summarization

**Monitoring - Network Monitoring**
- 360-Degree Network Visibility
- Automated Network Discovery
- Real-Time Monitoring

**Automation - AI IT Agents**
- Document Processing
- Feedback Collection

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Analysis**
- Threat Detection

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking

**Security**
- Reporting and Alerts
- Endpoint Protection
- Remote Wiping

**Management**
- Performance Baseline
- Data Visualization
- Path Analysis

**Issue Resolution**
- Root Cause Identification
- Proactive Identification
- Resolution Guidance

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Maintenance**
- Remote Reboot
- Remote Printing

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Generation

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Analytics - Network Monitoring**
- Predictive Performance Analytics
- Packet & Flow Analysis

**Autonomy - AI IT Agents**
- Adaptive Responses
- Task Execution
- Independent Decision Making
- Problem Solving

**Monitoring and Management - Autonomous Endpoint Management**
- Self-Healing

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**Platform**
- Unified Communications Platform
- Remote Access
- ITIL Policy Compliance
- Asset Tracking
- IT Knowledge Management

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Management**
- Device Enrollment
- Device Configuration
- Device Compliance
- Usage Information
- Data Separation

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Management**
- System Integration

**Communication **
- VoIP
- Video Conference Call
- Screen Annotations

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Security - Network Monitoring**
- Encrypted Data Transmission
- Zero Trust and Identity Management
- Integrated Network Security

**IT Ticket Management - AI IT Agents**
- Ticket Status Updates
- Ticket Assignment
- Automated Ticket Creation

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Security**
- Endpoint Protection
- Patch Management
- Disaster Recovery
- Service Management
- Workflow Management

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Security**
- Data Encryption
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Network Performance - Network Monitoring**
- Dynamic Network Optimization
- Automated Tasks Routing

**IT Support Automation - AI IT Agents**
- Knowledge Base Utilization
- Workflow Automation
- Real-Time Troubleshooting
- User Self-Service Assistance
- Proactive Issue Detection

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Unified Endpoint Management (UEM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform

**AI Automation - Network Monitoring**
- Machine Learning-Based Anomaly Detection
- Self-Healing Networks
- Predictive Network Maintenance

**Agentic AI - Enterprise IT Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AIOps Platforms**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Performance**
- Reporting

**Agentic AI - Network Monitoring**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

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