--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1211 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1211 scale: '5' date_modified: '2026-07-11' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,211 ## About Atera The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com ## Atera Pros & Cons **What users like:** - Users find Atera to be **extremely easy to use** , offering a seamless experience for managing multiple devices efficiently. (386 reviews) - Users value the **powerful automation tools** in Atera, streamlining workstation management and enhancing efficiency. (273 reviews) - Users appreciate Atera's **unified all-in-one dashboard** , which streamlines remote access, monitoring, and ticketing efficiently. (260 reviews) - Users value the **efficiency** of Atera, appreciating its automation and ease of use for improved workflow and results. (210 reviews) - Users value the **unified monitoring** capabilities of Atera, streamlining their workflow and improving efficiency through integration. (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users find the **missing features** in Atera, such as workflow/checklist/tasks, limit functionality and increase frustration. (161 reviews) - Users find the **limited features** in Atera's mobile app a drawback compared to the web dashboard and pricing structure. (135 reviews) - Users note the need for **improvements in interface consistency** and the agent installation process for Atera. (96 reviews) - Users find that **report loading times and limited customization** hinder the overall experience with Atera. (91 reviews) - Users experience **feature issues** with Atera, including billing increments and remote access reliability disrupting workflows. (84 reviews) - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. Atera has been a great tool for us to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2025 **What do you like best about Atera?** The ability to remote with splashtop and help our clients. We like how the ticket system is all tied together so you sync with AD Azure for user import and we are able to name the end point. So when we are working on a ticket for the issue it's one click in the ticket to remote into the users machine instead of having to use another program. We love the patch management system this gives us so much insight into the what has been patched and what hasn't. The script community has been amazing so many scripts out there to use to tighten up our maintenance and nothing falls through the cracks. It's been a great experience with Atera. We used this all day long for issues, to implementation was so easy for us. **What do you dislike about Atera?** Honestly, customer portal could have a face left it needs a more modern look to it. Would like to see more App Integration more options like an Integration with Hudu for Documentation. The ability for us to format the email templates with different styles would be a nice addition I think. **What problems is Atera solving and how is that benefiting you?** The ability to have everything in one spot from our RMM, to Ticketing to Patch Management and network monitoring. This is saving a ton of time, money and effcientness. ### 2. Proactive Monitoring and Automation Make IT Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Nelly C. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Atera?** As an IT manager, I rely on Atera frequently. For instance, when a user reported their system was running slowly, Atera had already detected and flagged high CPU usage earlier that morning. Thanks to this early alert, we were able to resolve the issue and close the ticket before it escalated. Additionally, the automation rules are helpful for automatically assigning tickets. **What do you dislike about Atera?** The mobile app works well for receiving alerts, but it's not suitable for more in-depth tasks. **What problems is Atera solving and how is that benefiting you?** Before switching to Atera, we relied on different tools for ticketing and monitoring. With Atera, we can identify issues sooner and resolve them more quickly. This has cut down on manual tasks and made our daily IT operations much smoother. ### 3. All-in-One Atera Platform with Intuitive Automation and Reliable Remote Access **Rating:** 5.0/5.0 stars **Reviewed by:** Oleksandr K. | IT Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Atera?** I like most about Atera is its all-in-one platform, intuitive interfacepowerful automation tools, reliable remote access, proactive monitoring. **What do you dislike about Atera?** I dislike reporting customization can feel limited. **What problems is Atera solving and how is that benefiting you?** Atera solves the problem of managing multiple IT tools by combining RMM, PSA, Remote access, and automation in one platform. It benefits for us by saving time, improving efficiency, reducing downtime, and simplifying daily IT operations. ### 4. Holistic Endpoint Vulnerability Visibility with Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Serina J. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Atera?** Managing tech risk requires visibility into both the hardware we own and the software our employees use every day. What I value most about Atera is the holistic overview it provides regarding endpoint vulnerability. **What do you dislike about Atera?** The software’s inventory tracking tends to suffer from severe synchronization delays when a machine has been offline for an extended period. **What problems is Atera solving and how is that benefiting you?** Our previous IT framework was entirely reactive, meaning we only discovered risks after a failure had already occurred. ### 5. Promising Automation Tools, Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Katlego M. **Reviewed Date:** October 29, 2025 **What do you like best about Atera?** I really appreciate Atera's comprehensive automation capabilities, especially in the context of IT and AI integration. The seminars and conferences I attended about Atera provided me with insights into AI automation, which I found particularly interesting and useful for understanding how IT systems can resolve customer service-related issues efficiently. Atera seems to assist effectively in managing tickets, especially through its automation system that escalates specific tickets to suitable technicians, thereby easing the workload. The platform's advanced tools and automations, particularly those related to AI like IT autopilot and AI Copilot, are standout features that I value. These tools help in addressing common technical cases such as password resets and account unlocks, thus streamlining operations and ensuring technical issues are resolved in a timely manner. Having this capability alleviates some of the pressure on IT support specialists by providing them with comprehensive background insights on ongoing issues. Atera's ability to integrate with other platforms and its provision for AI integration provide a pathway for solving issues within a specified timeline, enhancing the overall efficiency of the support process. **What do you dislike about Atera?** The learning curve with Atera has been somewhat challenging. Integrating Atera with existing systems like Azure for device management and other service platforms appears complex. Currently managing both systems doesn't seem seamless, causing hesitation. Additionally, I'm still exploring how well Atera can integrate AI effectively with existing tools to enhance efficiency in resolving issues in a timely manner. **What problems is Atera solving and how is that benefiting you?** I find Atera alleviates ticketing issues, automating common tasks like password resets and database access, thus ensuring timely resolution and user satisfaction. ### 6. Easy Setup with Cost-Effective Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Doug B. **Reviewed Date:** October 29, 2025 **What do you like best about Atera?** I find Atera to be very user-friendly, especially when setting up the basics, which was actually very easy. This simplicity in setup is particularly beneficial for someone like me who has switched from Barracuda. I love the clear dashboard that allows me to see issues at a glance, offering a much simpler system compared to what I experienced with Barracuda. Additionally, the pricing model of Atera is much more advantageous as it is based on agents rather than endpoints, which makes it cost-effective, especially for small companies like mine. Furthermore, the automation features for scripts and software installations in Atera are incredibly useful and have been a new, effective tool I am working with. The integration of Splashtop is also appreciated, as it offers a seamless transition for my clients who are moving from ScreenConnect. Lastly, the inclusion of features for the price point offers a tremendous value, and this pricing structure significantly contributes to making Atera a worthwhile investment. **What do you dislike about Atera?** I've encountered issues with SplashTop, which is included with Atera. Specifically, I've had several instances where I needed to go back and reinstall SplashTop, which is not always convenient when working remotely. **What problems is Atera solving and how is that benefiting you?** I find Atera simplifies system management with a clear dashboard, better pricing based on agents, and useful automation for scripts and installations, enhancing efficiency and cost-effectiveness for my MSP services. ### 7. Atera: Secure, Intuitive, and Time-Saving with Fast Remote Access **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy M. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Atera?** Atera is a secure and intuitive platform, monitoring is one of the features that make the platform unique, the remote connection is fast and reliable, something really necessary when a customer has a problem with the screen. Patch Manegement makes my job easier and saves me time. The scripting you have is very good and productive, it allows me to create a scrop and program. **What do you dislike about Atera?** I would like more integrations, I am also satisfied with the platform. **What problems is Atera solving and how is that benefiting you?** With automation managed by Atera, the platform takes care of the more complex tasks, which lets me concentrate on other responsibilities and use my time at work more efficiently. I really appreciate this aspect. ### 8. Effortless IT Management with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ishika R. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Atera?** I like best about Atera is its ease of use combined with strong customer support. The platform is intuitive, so teams can work effciently without a steep learning curve, and the responsive support. I use it frequently due to its all-in-one approach to IT management. **What do you dislike about Atera?** It simplifies day-to-day IT operations and efficiency makes me nothing to dislike about it. **What problems is Atera solving and how is that benefiting you?** It saves my lot of time and reduces complexity and it is reliable as well. ### 9. Effortless Work Management with Reliable Ticketing and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Susanna S. | Telecommunications Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Atera?** Atera is a platform that assists me in managing and optimizing my work time. I especially appreciate the ticket creation system, which allows me to focus on my tasks in a secure and reliable way. Furthermore, the service desk is intuitive and integrates smoothly. **What do you dislike about Atera?** I feel completely comfortable using the platform and have no complaints. Overall, I am satisfied with my experience. **What problems is Atera solving and how is that benefiting you?** Atera makes monitoring easy and provides a secure platform for my needs. The personalization service is excellent, and I consider Atera my secret weapon for my company. I truly believe it has been the best investment I could have made. ### 10. Good Value for the Price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Atera?** The price is O.K., It could be a little cheaper. **What do you dislike about Atera?** The product feels a little clunky. Some of the systems don’t work properly if you’ve already added them once. For example, the workstation still doesn’t show up even if I add the system a second time. I can see it in the Add Computer section, but I always get an error. **What problems is Atera solving and how is that benefiting you?** Ease of Use, Frequency of Use. I use it every day. I only use it for remote, patch, ### 11. User-Friendly and Highly Customizable Dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** Jaime R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Atera?** I love that Atera helps solve problems before they arise and provides remote access for my MSP company. I find its user-friendly interface appealing because the menu is not confusing. I also appreciate being able to customize the widgets on my dashboard to see what's important to me. The customizable tables on the screen make it easy to tailor my experience. **What do you dislike about Atera?** Everything is great so far. I wish it would integrate with our existing accounting program. **What problems is Atera solving and how is that benefiting you?** Atera helps me solve problems before they arise and offers remote access. ### 12. RMM tool with stagnant development and overpriced AI features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Atera?** The scripting engine works very well most of the time. The option of having 2 different remote tools (Splashtop and AnyDesk) as a backup is a nice feature in case one goes down. Splashtop regularly has issues connecting due to the service stopping or something else, leading to us having to manually create monitors to stay on top of the agent health. The support team and chat are excellent and one of the main reasons why we chose the product. If you have a question, they seem to always have the answers you need quickly. **What do you dislike about Atera?** The product is missing some sorely needed features, but support and development seem to be very open and responsive to suggestions and are rolling out improvements over time. The AI features are now a very expensive paid add-on, instead of being included. The ticketing system is very basic and somewhat clumsy. The web interface frequently needs to be refreshed to find what you are looking for. **What problems is Atera solving and how is that benefiting you?** Atera is a single pane of glass for our team to be able to manage all of our internal IT easily and effectively. The pricing is great for a single user, but becomes burdensome when you start adding technicians. **Official Response from Adi Pick:** > Hey Mike! Thank you for sharing your feedback about Atera. We're thrilled to hear that you find our platform to be a powerful tool and that our AI scripting has been instrumental in getting you on the right track and providing flexibility in your scripting needs! We appreciate your feedback regarding the missing features. We're committed to continuous improvement and development, and we value your suggestions. Thank you once again for your feedback and for choosing Atera! ### 13. Atera: Streamlined Efficiency with Outstanding Features **Rating:** 5.0/5.0 stars **Reviewed by:** Edgars P. | BDM, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Atera?** I like that Atera is easy to deploy, allowing new technicians to access the full dashboard in minutes without complex configurations. The remote access feature is strong, letting technicians resolve issues instantly without waiting for user availability or needing extra licenses. The built-in patch management automates updates across unlimited endpoints from one interface, preventing vulnerabilities without manual scheduling or per-device costs. Additionally, the AI features are helpful, providing AI-driven ticket summaries, scripting suggestions, and automation previews that cut analysis time on tasks. **What do you dislike about Atera?** Mobile device management **What problems is Atera solving and how is that benefiting you?** Atera centralizes monitoring and ticketing, improves incident response, and offers better visibility into assets. It reduces costs with its pricing model and streamlines onboarding with easy deployment. Remote access, automated patch management, and AI features enhance efficiency and support scalability. ### 14. Outstanding Alerts and Customization—Atera Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Noah D. | Senior Infrastructure Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Atera?** What I appreciate most is the alerts feature, which makes it simple to keep track of whether a disk is nearing capacity, if memory is running low, or if there are any temperature warnings. I also enjoy the flexibility of creating custom scripts whenever I need something tailored to my needs. Additionally, the integration with other services enhances both security and backup options. **What do you dislike about Atera?** I have been using Atera for several years, and its practical features truly make it worth the investment. I have no complaints at all—my experience with Atera has been excellent. **What problems is Atera solving and how is that benefiting you?** Atera has truly helped us manage our IT responsibilities more efficiently. It allows for remote monitoring of clients' networks, devices, and systems. It includes ticket management, time tracking, and project management features. ### 15. Review for Atera - Is it worth it? **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed M. | Student, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Atera?** What I love most about Atera is its ease of use. The interface is clean which makes it easy to monitor devices, run scripts, manage tickets, and support clients, all from one dashboard. You don’t need to be a highly technical person to navigate it. Atera really stands out for its number of features, remote access, ticketing, patching, network discovery, automation, built-in billing, and integrations with tools like AnyDesk. Everything is centralized, which reduces the need for multiple platforms. **What do you dislike about Atera?** While Atera is packed with value, I wish more advanced features were included in lower-tier plans as small IT teams or startups may find the jump in cost a little challenging when scaling up. **What problems is Atera solving and how is that benefiting you?** When you use Atera, you will no longer have to jump between multiple tools for monitoring, patching, support tickets, and remote access. It saves time, improves client response, and ensures better uptime across all managed devices. It's especially helpful for MSPs or internal IT departments managing multiple endpoints. ### 16. All-in-one IT platform for MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Atera?** Ease of use. They also make improvements based on community feedback. The app center is key. **What do you dislike about Atera?** The phone app needs some updates. It could use a UI refresh. **What problems is Atera solving and how is that benefiting you?** It's a great tool that makes a technician's job much easier. Some of the automation features are time-savers. ### 17. Official prices and new AI agent – strong pricing modality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Atera?** That there are official prices and the new AI agent. Also, the pricing modality is good! **What do you dislike about Atera?** It would be nice if Atera offered the home office feature for free and enabled Splashtop RMM with multi-monitor support. Also, the ticketing for the customer is somewhat cumbersome, as they always have to request a link first. Unfortunately, the page also opens with a username and password instead of directly with the link request. **What problems is Atera solving and how is that benefiting you?** I don't understand the question! ### 18. Effortless Patch Management with Automated Workflows **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin S. **Reviewed Date:** December 09, 2025 **What do you like best about Atera?** I like Atera for its ease of use, which is really important when managing patches. The quick overview of patches needed and missing, including the most critical and overdue ones, is very helpful. The patch dashboard, which shows the top 10 most critical patches needed, helps me target devices that are most important. I also appreciate that the setup was very easy and cloud-based. My team switched to Atera from PDQ because it offers more automated workflows. **What do you dislike about Atera?** I find that Microsoft patches seem to be unusually large, and this needs to be addressed. **What problems is Atera solving and how is that benefiting you?** I use Atera to automate patch management outside business hours, which is great. The patch dashboard offers a quick overview of missing and critical patches, helping me target important devices effectively. ### 19. Easy to Use but Improvable on Mac **Rating:** 4.0/5.0 stars **Reviewed by:** Simone S. **Reviewed Date:** November 28, 2025 **What do you like best about Atera?** I greatly appreciate the simplicity of Atera's dashboard and user interface. The main dashboard is extremely useful because it allows me to immediately access all data related to servers and company assets, including the vulnerabilities they are subject to. The ease of the initial setup process is another positive aspect, making getting started with Atera quite simple. **What do you dislike about Atera?** The installation process for agents could be improved, especially on Macs, which is much more cumbersome compared to Windows agents. The configuration is still manual, which can be inconvenient. **What problems is Atera solving and how is that benefiting you?** I use Atera for IT administration, solving issues such as software installation, remote desktop access, and patch management. Its intuitive dashboard quickly provides me with critical data on servers and company vulnerabilities, simplifying management. ### 20. Strong Contender for MSP Services but Lacks Local Touch **Rating:** 4.0/5.0 stars **Reviewed by:** Wes B. | Head of Infosec **Reviewed Date:** November 02, 2025 **What do you like best about Atera?** I appreciate Atera for its good range of MSP services, which align well with the needs we identified during our evaluation. The team was competent and supportive during the evaluation process, which made it easier for us to assess the product effectively. Additionally, Atera's approachable presence at CyberCon helped us discover and shortlist them as a potential MSP solution, reflecting their proactive outreach and marketing efforts. **What do you dislike about Atera?** I felt that Atera was too corporate and possibly too big to meet our specific needs. This impacted its fit for us despite having a good range of MSP services. I also wanted more of a local feel and for all services to be included to ensure regular known costs. Additionally, I desire better comparisons to other vendors in the industry, as this would help in evaluating Atera's offerings against competitors more effectively. **What problems is Atera solving and how is that benefiting you?** n/a ### 21. Really good product **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly F. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Atera?** Artera does the patching automation really well. The AI feature is extremely helpful even when trying to find an answer to a question about the product. The onboarding team did a great job of getting our IT staff trained to use the product quickly. The sofware is pretty intuitive, making it easy to use out of the box. **What do you dislike about Atera?** I feel like there are places where drill down through a report could be useful. **What problems is Atera solving and how is that benefiting you?** We really had no insight into our patching, and this has made a world of difference! The ability to see what patches a machine has, and update with a click of a button is a real time saver. ### 22. Intuitive and Efficient Automation That Speeds Up My Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick B. | Telecommunications Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2025 **What do you like best about Atera?** Atera is really intuitive and easy to use, it does not require much previous experience to use the tool, which allows a simpler interaction with the platform, allows me to automate repetitive tasks and solve problems remotely quickly, gives me the opportunity to conclude my pending faster, all thanks to its automation. **What do you dislike about Atera?** There is nothing to improve, it is an easy to use tool and it improves my work. **What problems is Atera solving and how is that benefiting you?** Atera helps me save money, time, and avoid unnecessary headaches. It quickly resolves my issues, makes my workflow more efficient, and lets me create tickets faster than ever. ### 23. Excellent for Organizing Multi-Client Devices and Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Mitchell W. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Atera?** We manage IT support for multiple client companies, and this platform lets us organize devices and tickets by client. That’s very important for us because each client has different systems. **What do you dislike about Atera?** The interface is good, but it isn’t very beginner-friendly. I needed technical assistance to get started. **What problems is Atera solving and how is that benefiting you?** We needed a system that could manage multiple clients, devices, and support tickets all in one place. ### 24. Atera Makes Ticket Management Effortless and Smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Laura S. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Atera?** I've been using Atera as a tool to improve my ticket management, and I can only say that it has simplified my daily work a lot. I really think it's platforms that every IT services company should have. The experience is genuinely smooth and easy to use. **What do you dislike about Atera?** For now there is nothing I don't like, we have a lot of time using the platform and I am comfortable with everything. **What problems is Atera solving and how is that benefiting you?** I think the interface was designed with the user in mind, and not so much the programmer, it's easy to use, easy to confiure and it's fast, stable and works very well. ### 25. An actually complete IT helpdesk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Atera?** Atera has helped redefined our helpdesk functions. Key points for our team, Integrating our helpdesk tickets to devices and people, then being able to remote access those devices direct from the ticket. Both the passive and active monitoring of devices gives key insights in to issues and where upgrades are needed. Patch management for OS and applications has improved over the last 12 months to give decent / usable data to see what's happening. The scripting of certain tasks and being able to automate them on certain alerts has saved a lot of time and resources. Along with running ad-hoc scripts for fixes and force shutdowns / restarts remotely have saved us a few trips to different sites. The screen layout is easy to work with and is the first thing I log in to everyday. Support is quick and helpful, plus while getting started and rolling out to the business was straight forward. **What do you dislike about Atera?** Needs a free dashboard for a wallboard in the IT office. **What problems is Atera solving and how is that benefiting you?** Giving us full visibility of our devices to assist in support and being proactive about IT requirements ### 26. All-in-One IT Management with Automation but Lacks Advanced Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Sarbagya M. **Reviewed Date:** February 15, 2026 **What do you like best about Atera?** I like that Atera is an all-in-one platform, which makes tasks more streamlined. I also appreciate the automation rules, as they help reduce repetitive tasks, including automatic maintenance and auto patching. This combination of features makes it a valuable tool for IT management and remote support. **What do you dislike about Atera?** nothing **What problems is Atera solving and how is that benefiting you?** I use Atera for IT management and remote support. It solves remote device management and slow IT troubleshooting. I like that it's an all-in-one platform with automation rules to reduce repetitive tasks, like automatic maintenance and auto patching. ### 27. Atera Streamlines IT Management with Powerful Automation and AI **Rating:** 5.0/5.0 stars **Reviewed by:** Evangelin R. | IT Security Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Atera?** We use Atera daily to manage tickets, devices, and basic IT requests. The ticketing system helps keep everything organized. The built-in automation is impressive, handling many routine tasks automatically and reducing the need for manual intervention. I also find the AI features helpful when it comes to troubleshooting. **What do you dislike about Atera?** The advanced settings can be a bit challenging to grasp initially, and it takes some time to get used to them. **What problems is Atera solving and how is that benefiting you?** Atera has significantly reduced the amount of manual IT work I used to handle. Now, I no longer need to switch between multiple tools, as I can monitor and respond to tickets all within a single platform. This consolidation saves me a considerable amount of time. ### 28. Cohesive IT Platform with Powerful AI Automation and Reliable RMM Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Herida M. | IT Operations Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Atera?** Atera combines automation and AI in a single IT platform. The AI agents reliably take care of repetitive tasks, and the RMM tools offer solid visibility into the infrastructure. Helpdesk workflows are straightforward to manage, while automation rules save me hours each week. Overall, the system feels cohesive and well put together. **What do you dislike about Atera?** The automation logic still needs more testing, and a few features feel like they overlap with each other. **What problems is Atera solving and how is that benefiting you?** It reduced the amount of manual work involved in IT operations. As a result, our processes became more consistent, errors dropped, and overall IT efficiency improved. ### 29. Remote Access Saves Us Time and Simplifies Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jesvin S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Atera?** The remote access feature is very useful for our team, as it lets us assist users without having to schedule in-person visits, which saves a lot of time. **What do you dislike about Atera?** The reporting module seems a bit limited, especially when I try to generate more detailed operational insights. **What problems is Atera solving and how is that benefiting you?** It has helped our service desk team resolve issues remotely, and it provides visibility across employee devices without the need for constant manual checks. ### 30. Simple and secure control of devices for clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Atera?** It is very simple to control our clients' devices and keep them secure and easily accessible. **What do you dislike about Atera?** The price could perhaps be adjusted a bit more **What problems is Atera solving and how is that benefiting you?** Management and control of devices. Integration with antivirus. Makes our support to end customers easier. ### 31. Atera’s AI Agents Help Us Support More Users—All-in-One Helpdesk, RMM & Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Chheang H. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Atera?** Atera has allowed us to support more users without having to grow the team. The AI agents feel like a digital IT workforce, and having helpdesk, RMM, and reporting all in one place makes day-to-day work much smoother. The autonomous resolution capability saves us hours every week, and the always-on support is especially helpful when we’re working across different time zones. **What do you dislike about Atera?** The initial setup took some planning. Also, some AI actions still require oversight to make sure everything runs as expected. **What problems is Atera solving and how is that benefiting you?** It reduced workload pressure on the team. SLA performance improved. Support coverage became consistent. Hiring plans were delayed. ### 32. Variety of Tools with Reliable Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Atera?** Variety of tools and availability of support **What do you dislike about Atera?** Hard to say, since I'm not that long at ATERA. **What problems is Atera solving and how is that benefiting you?** Device tracking, ticketing, and remote connection. ### 33. Time-Saving Single Dashboard for Device Status, Tickets, Alerts, and Patch History **Rating:** 5.0/5.0 stars **Reviewed by:** Albin J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Atera?** The single dashboard that shows device status, recent tickets, performance alerts, and patch history all in one view is really helpful. It saves me time when I’m diagnosing issues. **What do you dislike about Atera?** I felt that some of the alerts lack enough detail, and I often need to open multiple views to get clarity. **What problems is Atera solving and how is that benefiting you?** It has given the support team a huge relief, because they can now access the device context much faster, which helps reduce issue resolution times. ### 34. Effortless Remote Management with a User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Donald M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Atera?** I like Atera's very simple interface, making it very easy to use. The initial setup was also very easy. **What do you dislike about Atera?** nothing **What problems is Atera solving and how is that benefiting you?** I use Atera for controlling remote workstations. It provides a very simple interface that's easy to use. ### 35. Intuitive and Supportive Platform, Perfect for New Users **Rating:** 5.0/5.0 stars **Reviewed by:** Gil P. **Reviewed Date:** February 03, 2026 **What do you like best about Atera?** I find Atera very intuitive and easy to use. It's easy to locate the tools I want to use, such as ticketing and inventory. The initial setup was very easy, and the people from Atera in Brazil have been of great help. **What do you dislike about Atera?** Like I said, we started using it a week ago. I don’t have anything to complain just yet **What problems is Atera solving and how is that benefiting you?** I use Atera to avoid repeating solutions to clients. It's intuitive and easy to find tools like ticketing and inventory. It simplifies processes after switching from spreadsheet-based ticketing. ### 36. Best-in-Class AI Integration for Fast, Accurate PowerShell Script Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Nithin J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Atera?** The new AI integration feature is the best on the market for script generation. It’s genuinely accurate and has saved me a lot of time when writing PowerShell scripts. **What do you dislike about Atera?** The AI-generated responses sometimes felt a bit too robotic for our internal culture, so we usually have to manually edit them before sending. **What problems is Atera solving and how is that benefiting you?** It helped us reduce the crowd in our ticketing queue by automating repetitive Tier 1 tasks, which made handling incoming requests much smoother. ### 37. Great UI, Fast Performance, and Excellent Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Atera?** User interface, performance and pricing. **What do you dislike about Atera?** Logging me out if open more than a few instances. **What problems is Atera solving and how is that benefiting you?** Atera is solving patch and asset management. Saving our company countless hours. ### 38. All-in-One Platform That Streamlines IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Raechal J. | Service Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Atera?** Atera brings together ticketing, monitoring, and remote access in a single platform. I rely on it every day to handle incoming issues and alerts. With the automation features, I can now route tickets more efficiently. The remote tools also help us save valuable time. Additionally, their support has been good. **What do you dislike about Atera?** The reports would benefit from greater flexibility, and the user interface could use some enhancements. **What problems is Atera solving and how is that benefiting you?** After switching to Atera, we were able to consolidate several tools into one platform. Our response times have significantly improved, and managing service desk tasks now feels much more manageable and under control. ### 39. Uncomplicated, attractive licensing model and fast support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Atera?** Uncomplicated handling, attractive licensing model, and good support **What do you dislike about Atera?** There are a few small traps lurking, for example, due to the threshold query that occurs every 2 minutes or so. This has led to high loads on Exchange servers. However, the support immediately had solution suggestions. **What problems is Atera solving and how is that benefiting you?** Very good integration in Windows, acceptable integration in Linux ### 40. Everything connected between different apps: really convenient integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Atera?** That everything is connected between different security apps, CRM, or other **What do you dislike about Atera?** Wake on LAN not effectively usable **What problems is Atera solving and how is that benefiting you?** Various problems on customers' PCs ### 41. Everything that you can dream of. Double it and thats Atera. **Rating:** 4.0/5.0 stars **Reviewed by:** Plamen H. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Atera?** Mobility and customazible features. Good RMM platform **What do you dislike about Atera?** Nothing that i can share thats not working as intended **What problems is Atera solving and how is that benefiting you?** Quick patch managent, quick software update and install. These happen fast and remote, its perfect. ### 42. Secure remote device manager **Rating:** 4.5/5.0 stars **Reviewed by:** Ramy S. | Analytics Team Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2025 **What do you like best about Atera?** Atera helps my team stay connected to our data workflow by giving us the tools to monitor and manage critical data pipelines, especially on our servers that run sensitive queries and procedures. The shared dashboard makes it easy to track performance and spot any security issues in real time. It also helps the team to communicate directly with IT by creating and managing support tickets when needed. We also use Atera’s IT automation tools for tasks like installing apps across multiple devices including OS upgrades, and it is efficient in managing disk cleanup on our active data servers—saving time and keeping everything running smoothly. **What do you dislike about Atera?** The IT Autopilot works well, but it would be even more efficient if it supported more third-party integrations, making it easier to use across a wider range of platforms. **What problems is Atera solving and how is that benefiting you?** Atera is a great support tool for network and server security monitoring. We use it to detect and address unauthorized access to data servers, as well as resolve performance issues during heavy data processing, especially on peak days or specific project triggers. The IT Autopilot is smart and time-saving. It helps the team handle not just routine tasks, but also unexpected issues, keeping the workflow smooth and efficient. **Official Response from Gil Givoni:** > We’re thrilled to hear that Atera is helping you stay ahead when it comes to secure device management, server monitoring, and data pipeline performance — especially during high-demand periods. It’s great to see the shared dashboard and IT automation tools playing a key role in keeping everything streamlined, secure, and connected for your team. Your feedback on third-party integrations for IT Autopilot is incredibly valuable. We’re constantly working to expand integration capabilities, and hearing directly from power users like you helps guide those improvements. If you’d like to share more ideas, connect with other advanced users, or help shape the roadmap, we’d love to see you in the Atera Community. Your insights could make a real impact. ### 43. Fantastic Overview and Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner T. | IT System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Atera?** Atera provides a view into the environment of all of our clients and their devices. It allows easy management of automation, patches, updates, and system health. There is the ability to run reports of a custom sort but Atera provides a lot of default reports that show essential data. **What do you dislike about Atera?** I am struggling to see the disadvantages. For our clients, we don't work with Apple or Linux devices much at all, so I have less confidence in touting management of those devices with Atera. With that said, we do have some devices we are monitoring that are macOS or Linux and we seem to be able to do the same basic features as Windows, at least. **What problems is Atera solving and how is that benefiting you?** Allowing my team to have quick note of network outages and issues at various client environments. ### 44. The best endpoint management platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Hosam K. | BI Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Atera?** Atera offers a wide range of tools that both IT pros and business users can rely on, especially when dealing with performance or security issues remotely. The interface is easy to work with, and it gives us access to devices on both the software and hardware level. As a project manager, I find the reporting dashboard super helpful. It lets me keep an eye on our data servers in real time, and I can set up custom alerts to notify me the moment something needs attention, especially when it comes to data query performance and resource consumption. **What do you dislike about Atera?** From a non-IT professional’s perspective—and as someone who develops data analytics systems, I feel like Atera is missing a solution designer or setup assistant tool. Something that helps business users create a monitoring and helpdesk system that fits their team size and project needs, helping them to set up and customize their endpoint management dashboards without having to rely so much on the IT team. **What problems is Atera solving and how is that benefiting you?** Atera gives me full control over the applications my data analytics team uses across their devices, which is essential for managing our hybrid setup, combining locally installed Microsoft SQL Server with Azure SQL, and virtual machines. Our workflow involves a mix of software and hardware components that need regular monitoring by team leads and workgroup managers, not just IT, so we can ensure everything runs according to project needs. This level of access wouldn’t be possible if only IT professionals could manage the system. It also helps with essential troubleshooting, as I can remotely check data servers, fix query performance issues, and keep the analytics pipeline running smoothly and avoid widespread disruptions. **Official Response from Gil Givoni:** > We’re thrilled to know that Atera’s suite of tools and real-time dashboards are helping you stay in control of your data servers and hybrid environments. Empowering project managers and business users with direct visibility and actionable insights is something we’re proud to support — and your use case really highlights what’s possible. Your suggestion about a setup assistant or solution designer for non-IT professionals is spot on. Making Atera even more intuitive and customizable for a wider range of roles is something we’re actively thinking about, and feedback like yours helps shape that vision. If you’re open to sharing more ideas or connecting with others who are using Atera in innovative ways, we’d love to see you in the Atera Community. It’s a space where tech pros, project leads, and innovators collaborate and drive what’s next. ### 45. Great tool for a broad spectrum of needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan B. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Atera?** As a tool it is great to be able to have an all-in-one for our ticketing system and device management. **What do you dislike about Atera?** There is a steep learning curve for automation and reporting, but this is offset by the amount of training available. **What problems is Atera solving and how is that benefiting you?** Across the board Atera has become a sort of 'all-in-one' tool for our organization to help manage our environment. This is great for our team, and helps streamline our support and management processes. ### 46. Extremely User-Friendly and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Atera?** Ease of use, the platform is extremely user friendly. **What do you dislike about Atera?** I cannot think of any downsides or dislikes. **What problems is Atera solving and how is that benefiting you?** IT issues at remote locations, the benefit is near instant access to an end user's machine. ### 47. AI Copilot and Autopilot Revolutionize Routine IT Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Silva H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Atera?** The integrated AI Copilot and Autopilot features have significantly reduced the amount of routine work I need to do. Thanks to Atera, simple troubleshooting questions and minor tasks are now managed automatically. The RMM tools are reliable and effective; we rely on them to monitor device health and deploy patches. This has eliminated the need for manual intervention. **What do you dislike about Atera?** It took a bit of time and testing to get some of the automation workflows to produce accurate results. **What problems is Atera solving and how is that benefiting you?** Previously, we faced many recurring issues with tickets. Atera has helped us address this problem effectively. Its automation and AI tools enable much faster responses, and the platform keeps our IT operations well organized. ### 48. Automated Patching Schedules That Save Us Hours **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Atera?** The automated patching schedules feature is really useful for us and saves a lot of time, since it removes many of the manual maintenance tasks we used to handle ourselves. **What do you dislike about Atera?** The alert system can be too noisy if we don’t configure it carefully. **What problems is Atera solving and how is that benefiting you?** It’s very useful for us to continuously monitor endpoints and resolve technical problems remotely, and it saves us a lot of time. ### 49. Holistic and Efficient with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Dominik S. | IT-Spezialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Atera?** I appreciate the holistic approach of Atera. The network scans provide a quick overview of customer networks. **What do you dislike about Atera?** The knowledge database is somewhat confusing and difficult to edit. Additionally, the reports are partially somewhat confusing. **What problems is Atera solving and how is that benefiting you?** Atera resolves patch status issues and improves ticket management. The comprehensiveness and quick overview of customer networks through network scans are particularly helpful. ### 50. Powerful, Easy-to-Use RMM and Ticketing Solution **Rating:** 5.0/5.0 stars **Reviewed by:** David Alejandro C. | Desktop and network consultant, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Atera?** Atera is a very powerful RMM system that allow us to keep the company asset inventory updated and give us a powerful ticketing system. It is easy to deploy and easy to manage. I like it so much and we use it everyday **What do you dislike about Atera?** Nothing at the moment, Atera has fulfill all of our expectations. **What problems is Atera solving and how is that benefiting you?** This solution addresses the challenge of tracking all IT inventory and ensures that it remains up to date. ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+15%3A40%3A42+-0500&secure%5Bsession_id%5D=35753928-3c53-4431-9fbf-e9d56bbbf6c8&secure%5Btoken%5D=ca4f6aa0a6cc983745dd1bed3eb889f94127a9f4b12cb0ac5afc84b029390bfb&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Axcient](https://www.g2.com/products/axcient/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Chocolatey](https://www.g2.com/products/chocolatey/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Cynet](https://www.g2.com/products/cynet/reviews) - [Domotz](https://www.g2.com/products/domotz/reviews) - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews) - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews) - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [IRONSCALES](https://www.g2.com/products/ironscales/reviews) - [ITBoost](https://www.g2.com/products/itboost/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews) - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews) - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews) - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews) - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PowerShell Studio](https://www.g2.com/products/powershell-studio/reviews) - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews) - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,350 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,930 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) - 4.4/5.0 (197 reviews)