--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1203 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1203 scale: '5' date_modified: '2026-07-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,203 ## About Atera The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com ## Atera Pros & Cons **What users like:** - Users find Atera to be **extremely easy to use** , offering a seamless experience for managing multiple devices efficiently. (386 reviews) - Users value the **powerful automation tools** in Atera, streamlining workstation management and enhancing efficiency. (273 reviews) - Users appreciate Atera's **unified all-in-one dashboard** , which streamlines remote access, monitoring, and ticketing efficiently. (260 reviews) - Users value the **efficiency** of Atera, appreciating its automation and ease of use for improved workflow and results. (210 reviews) - Users value the **unified monitoring** capabilities of Atera, streamlining their workflow and improving efficiency through integration. (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users find the **missing features** in Atera, such as workflow/checklist/tasks, limit functionality and increase frustration. (161 reviews) - Users find the **limited features** in Atera's mobile app a drawback compared to the web dashboard and pricing structure. (135 reviews) - Users note the need for **improvements in interface consistency** and the agent installation process for Atera. (96 reviews) - Users find that **report loading times and limited customization** hinder the overall experience with Atera. (91 reviews) - Users experience **feature issues** with Atera, including billing increments and remote access reliability disrupting workflows. (84 reviews) - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. Everything in One Place: Instant Access to Client Devices, Patches, and Scripts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Atera?** The most helpful thing for my company is that everything is in one place, I’m able to access all of my clients devices at the click of a button. Deploy antivirus or run patches/scripts instantly **What do you dislike about Atera?** I don’t really have any dislikes about Atera… it just works **What problems is Atera solving and how is that benefiting you?** It’s saving our company a significant amount of time with small issues that can be solved remotely ### 2. Atera’s Per-Technician Pricing Fits Our Remote, Fluctuating Device Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Asim H. | Lead SCADA & IoT Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Atera?** Managing IT for a pipeline company involves supporting engineers and site managers scattered across massive, remote geographic areas. Atera’s per-technician pricing model is highly advantageous in this environment, since our device count fluctuates as we open temporary staging areas for the pipeline expansion. **What do you dislike about Atera?** The network discovery add-on is completely incompatible with the low-bandwidth VSAT satellite connections we use at most of our remote desert facilities. **What problems is Atera solving and how is that benefiting you?** The software issues at the remote pipeline station meant that an IT technician, Aterea, completely eliminated a massive waste of time, fuel, and human resources. ### 3. Secure, Easy Remote Support Tools That, Easy software and hardware inventory **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron A. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Atera?** Remote tools for support, easy access and security. **What do you dislike about Atera?** Sometimes agents stop working and need to restart them. **What problems is Atera solving and how is that benefiting you?** Easy and fast support to my clients ### 4. Atera - a great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Arad O. | IT Lead & Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Atera?** The ease of use, the UI, and how it works, as well as the agent that gets installed on each endpoint. It's a great system that I love using. I love the way patching works as well, and the webinar I joined and watched gave me a lot of insight about the way everything works within that. **What do you dislike about Atera?** The only thing is that if you don't have an internet connection, you are pretty much down, in comparison to a system that may run locally. Usually, that's not an issue, though. **What problems is Atera solving and how is that benefiting you?** I think it solves a lot of the IT needs that I have. It allows for custom scripts to be ran with ease, and has a vast script library to support that. Managing each device is easy, you can RDP or SSH into them without problem, it always works and no lag. It's just a great system overall to manage IT infrastructure in an organization. ### 5. Effortless to Use with Great Integrations and Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Richard H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Atera?** The ease of use, pricing and the multitude of integrations with other products. Implementation is very easy and rollout of a new system is very quick. Has saved me many hours of work. Their support has been great even though it is via chat. They really did this right and I don't mind it at all. They have always been able to solve my issue in under 10 minutes. **What do you dislike about Atera?** The biggest issue at first was that their help was only via chat, but I have become a fan as they have been able to resolve all issues very quickly and accurately. **What problems is Atera solving and how is that benefiting you?** Remote access, patch management, ticketing and easy integration with my accounting software for billing. ### 6. Seamless Remote Management for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** DRN S. | Founder, Owner, Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Atera?** I appreciate Atera for its remote management of a wide range of devices, which helps me increase the volume of service clients in a given day. The initial setup of Atera was very easy. **What do you dislike about Atera?** Integration with Google products, but I understand that has changed now and the rollout for Robin will help. **What problems is Atera solving and how is that benefiting you?** I use Atera for managing small business technology and remote management of a wide range of devices, which increases the volume of service clients in a day. ### 7. Comprehensive Solution for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Atera?** I like the all-in-one price model by technician which lets me use funds for other parts of my business without cumbersome per device costs. The initial setup took less than thirty minutes and I was up and rolling, making it an excellent experience. Atera is my one-stop-shop software because it is so comprehensive. **What do you dislike about Atera?** I wish the ticketing system had better reporting for ticket types. It's a great system overall, but the ticket type reporting could be cleaned up. **What problems is Atera solving and how is that benefiting you?** I use Atera to run my small business, automating processes and creating seamless billing. It acts as my comprehensive, one-stop software, so I don't need many other tools. ### 8. Seamless IT Management with Powerful RMM Features **Rating:** 5.0/5.0 stars **Reviewed by:** Luis O. **Reviewed Date:** December 30, 2025 **What do you like best about Atera?** I use Atera for inventory management, RMM, and ticketing, and I appreciate how it makes running IT seamless with its easy-to-use UI and powerful features. I particularly like its RMM capabilities, enabling me to remotely manage a fleet of desktops with convenience. Features such as direct command line access and scheduled updates make it easier to manage IT operations effectively. Additionally, the initial setup of Atera was seamless, making the transition from our previous product, NABLE, an easy experience. **What do you dislike about Atera?** In the RMM interface, it could benefit from user customizable labels for devices. Aside from using asset tags, I'd like to be able to look up a person's name and find everything issued to them. **What problems is Atera solving and how is that benefiting you?** Atera makes running IT seamless with an easy-to-use UI and powerful features like direct command line access and scheduled updates, simplifying inventory management, RMM, and ticketing. ### 9. Efficient Network Management with Some Driver Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Peter O. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Atera?** i find Atera highly effective for patch management across all our device, it's automation capabilities significantly streamline routine maintenance tasks. i also value its network discovery functionality, which provide useful visibility into our environment. Additionally, the setup process was straightforward, making deployment quick and efficient **What do you dislike about Atera?** I think there are some problems with the drivers. When trying to update the drivers, you get a lot of errors from the end user laptop. **What problems is Atera solving and how is that benefiting you?** I use Atera for asset management. It makes it easier to patch all our devices, both phones and systems. I like its automation and the ability to discover a network. ### 10. Proactive Issue Detection, AI Automation, and Always-On Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ashok C. | IT Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Atera?** Atera proactively detects issues before users even have a chance to complain. Its AI agents can automatically resolve many common problems, and the always-on support is there at night and on weekends as well. The helpdesk workflows feel smooth and straightforward, and the automation cuts down on repetitive fixes. Overall, users notice the faster resolution times and a more consistent support experience. **What do you dislike about Atera?** It took me some time to build initial trust in the AI’s actions. Overall it’s been fine, but a few of the alerts still seem like they need tuning to better match what I actually want to be notified about. **What problems is Atera solving and how is that benefiting you?** It reduced downtime across our systems, and support tickets dropped as a result. User satisfaction improved noticeably, and the IT team now feels proactive rather than reactive. ### 11. Cost-Effective IT Management with Atera **Rating:** 3.5/5.0 stars **Reviewed by:** Faisal J. Q. | Consultant **Reviewed Date:** January 28, 2026 **What do you like best about Atera?** I like that Atera is user-friendly and supports most of the ITSM functions. These aspects help in reducing the cost of IT management and IT services maintenance. It keeps our risks low since we can perform a lot of tasks in very little time. Additionally, with automation, patches and risks are reduced to a bare minimum. **What do you dislike about Atera?** Well, the email templates in the ticketing are pretty standard. There's not much customization offered in it, which I've experienced in some other ticketing solutions. They're better. So Atera can improve those. **What problems is Atera solving and how is that benefiting you?** I use Atera to minimize IT headcount costs by automating support and maintenance tasks. It reduces IT ticket turnaround time, helps lower IT management costs, and keeps risks low through automation, achieving more in less time. ### 12. Ultimate IT Solution with Stellar Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Barry R. **Reviewed Date:** December 05, 2025 **What do you like best about Atera?** I love Atera's Copilot because it has been instrumental in assisting us diagnose several issues and coming up with valid solutions. Some of these solutions can even be implemented in the background without any manual interruptions. I also love the Patching and Automation options. With Patch automation, updates and reboots can be done 'while we sleep,' preventing potential issues before they start and providing ultimate preventative maintenance. Atera allowed us to combine our old systems and gave us more options for automation, patch management, and troubleshooting. The initial setup was pretty easy, maybe took a day's work. I'm not just blowing smoke, but Atera gets 10 on my recommendation scale. **What do you dislike about Atera?** I think some ticket editing options could be improved - perhaps with the capability to edit internal notes? Some of our tickets cannot be resolved within a single session, just due to the 'try this try that' and the end user's schedule to provide us with feedback. The ticket trails can get rather long, so sometimes it's difficult to weed through the back and forths. I think the capability for us to have an editable over-arching internal note that could be placed at the top of the ticket - Let's call them 'Technician Notes' - could be very valuable. **What problems is Atera solving and how is that benefiting you?** Atera streamlines IT operations by combining ticketing, RMM, and automation tools. The Copilot helps diagnose issues and run background solutions, while patch automation aides proactive maintenance. Switching from Outlook(our archaic ticketing) and GotoAssist(used for RMM), Atera offers enhanced options for automation and troubleshooting. ### 13. Atera, the best performing digital system for automating your work processes. **Rating:** 5.0/5.0 stars **Reviewed by:** adrian C. | Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Atera?** Atera is a reliable and efficient work system ideal for automating repetitive and recurring tasks and work processes, improving the efficiency and productivity of your entire IT team and the digital operations they perform every day. In addition, Atera offers customer service dedicated to solving the technical needs and requirements of each user, improving the user experience and allowing all its functions to be executed with total efficiency. **What do you dislike about Atera?** I have no negative comments regarding Atera's digital functions, it is a system that I recommend for the great performance offered by all its digital functions. **What problems is Atera solving and how is that benefiting you?** My experience using Atera's digital functions and solutions has been very productive and professional, I am now much more productive in executing my IT processes and have achieved better technical results with the use of its virtual automation functions. ### 14. Atera, the most efficient and reliable platform for managing your IT operations. **Rating:** 5.0/5.0 stars **Reviewed by:** Ase T. | Cybersecurity Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Atera?** Atera is a centralized digital system that allows you to manage and monitor the performance of all your IT operations in an automated and secure way, protecting your data and digital infrastructure. In addition, Atera stands out as a system that allows you to integrate your work applications to automate repetitive processes and tasks, improving your productivity and reducing the complexity of your daily operations. **What do you dislike about Atera?** I have nothing bad to say about Atera's digital features, my experience has been satisfactory and I can only recommend using all of its digital resources. **What problems is Atera solving and how is that benefiting you?** Thanks to the use of Atera's resources and work systems, I have managed to improve the overall quality of all my IT operations and processes, automating processes and actively managing each of my work activities. ### 15. Atera Makes Remote Support Effortless with Always-On AI and Smooth Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Anwar P. | Sales Training Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Atera?** Atera works well for supporting remote employees. The AI agents can resolve common user issues instantly, and the always-on availability is especially helpful when working across time zones. Automation also takes care of device management tasks, which reduces manual effort. Overall, the helpdesk workflows feel smooth, and support remains easy to access when needed. **What do you dislike about Atera?** Remote device policies still need additional configuration, and some user issues continue to escalate. There’s also a learning curve to get comfortable with everything. **What problems is Atera solving and how is that benefiting you?** It has improved our remote IT support overall. Response times have decreased, and users feel supported no matter where they are located. At the same time, IT operations have remained efficient and well managed. ### 16. Atera Makes IT Work So Much Simpler **Rating:** 4.0/5.0 stars **Reviewed by:** Mahe z. | Human Resource, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Atera?** Atera makes my work so much easier. I really like how everything is in one place — remote access, patching, alerts, and ticketing. It’s simple to understand, even if you’re not too technical. The setup was smooth, and I can check on all my devices without jumping between different tools. The remote access works fast. **What do you dislike about Atera?** Sometimes reports take a little longer to load, and a few features could offer more customization — but honestly, it’s nothing major. It actually shows that the platform has room to grow, and they keep improving with every update. **What problems is Atera solving and how is that benefiting you?** Atera solves the problem of managing IT systems and devices separately through different tools. Normally, IT teams have to use one tool for remote access, another for patch management, another for alerts, and another for ticketing — which is time-consuming and messy. ### 17. Seamless All-in-One Solution with Pay-Per-Technician Model **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia R. **Reviewed Date:** January 20, 2026 **What do you like best about Atera?** I like Atera's seamless blend of an all-in-one IT management toolkit with a disruptive pay-per-technician pricing model. This combination solves two massive pain points for MSPs and internal IT teams: tool fragmentation and cost barriers to scaling. The single interface significantly reduces onboarding time from weeks to days, allowing new hires to start contributing immediately. Additionally, it cuts daily administrative overhead by 30–40%. The initial setup was relatively simple and convenient. **What do you dislike about Atera?** Limited macOS/Linux support, with a disproportionate focus on Windows. **What problems is Atera solving and how is that benefiting you?** Atera's all-in-one PSA tools streamline contract management, time tracking, billing, and SLA enforcement, critical for maintaining margins. Its single interface reduces onboarding time, allowing new hires to contribute immediately, and cuts daily administrative overhead by 30-40%, solving tool fragmentation and cost barriers for MSPs. ### 18. Simpler and automated IT management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Atera?** Easy and intuitive UI, great price, and support always available when needed. **What do you dislike about Atera?** the pricing model can be inflexible for very small businesses or those with limited needs - in some cases, the mobile experience is less complete compared to the desktop version **What problems is Atera solving and how is that benefiting you?** Atera solves centralized IT management by automating monitoring, ticketing, and system maintenance. ### 19. Excellent device management software **Rating:** 4.0/5.0 stars **Reviewed by:** Olivier F. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Atera?** We switched from using AnyDesk to Atera because AnyDesk lacks alot of important features we really like. We use the scripts we can run from the webdashboard alot and we like that we can see the pending updates without logging in. Splashtop is really fast in Atera and we can easily schedule automations on all our devices. It is very easy to set up because the msi installer doesnt need anything and is already linked so we can use unattended files. The support team is very fast and the responses are good. We use this daily to offer support on all our devices. **What do you dislike about Atera?** The initial loading takes a long time (around 10 seconds). If this can be less it would be awesome **What problems is Atera solving and how is that benefiting you?** We have over 100 devices that we need to monitor and update and give support to. Atera combines everything in one tool to make it very easy for our team to give support fast. ### 20. I have been using Atera for many years. **Rating:** 5.0/5.0 stars **Reviewed by:** Joel G. | Onsite Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Atera?** Atera has a solid RMM platform. After using many other competitors, I have been with Atera now for years. It is simple to use yet full of useful features. The pricing is great. I am saving at least $200 a month now. The optional software offered is great and they are always integrating new ones. I feel confident that when a problem happens, I will be aware of it and have the tools to start remediation. **What do you dislike about Atera?** The ticketing system is good but not great. The mobile app works but is difficult to navigate on a phone. **Recommendations to others considering Atera:** Easy to setup. Remote access is very fast. Be sure to setup your own knowledge base. It is very helpful. **What problems is Atera solving and how is that benefiting you?** The RMM portion works very well. The agent is easy to install and not obtrusive. The remote access with Splashtop works very well and is very fast. Being able to send automated scripts is very helpful. **Official Response from Sarah Lampert:** > Hi Joel, I am so happy to hear that you are having such a positive experience with Atera! That is a great tag line, "pricing hooks you, product keeps you!" I'm sorry to hear that you are not 100% satisfied with our ticketing system. We actually have a ticketing webinar scheduled for tomorrow, and maybe you will see some new features that you didn't know about. You can register here: https://atera.zoom.us/webinar/register/1516634979490/WN_u1TCrTquQAGJR1XcAnw7ig If you are still having issues, please reach out to success@atera.com to see how we can help you use the Helpdesk to your advantage. All in all, we really appreciate your positive feedback. Please continue to send feature requests and be a positive contributor to the Atera community! ### 21. IT Support from Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Rupesh G. | Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Atera?** Atera consolidates essential IT management tools in a single platform, simplifying the process for MSPs and IT teams to oversee systems and handle support tasks. By combining RMM and PSA functionalities within one cloud-based solution, it streamlines daily operations and helps save valuable time. **What do you dislike about Atera?** The price is a bit expensive per person. **What problems is Atera solving and how is that benefiting you?** This tool is useful for addressing problems related to IT support and technical support provided by the IT team. It streamlines the process of resolving such issues, making it easier to get assistance when needed. ### 22. All-in-One Dashboard with AI Agents That Streamline Help Desk Work **Rating:** 4.5/5.0 stars **Reviewed by:** Fidencio G. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Atera?** All in one solution in a single dashboard. Plus AI agents are always working the help desk to close repetitive tasks. **What do you dislike about Atera?** Not sure just yet but it would be nice to leverage same CoPilot account that we have with MS and not a separate instance. **What problems is Atera solving and how is that benefiting you?** Atera is solving a need to keep track of IT issues and KPI metrics. ### 23. Seamless Cross-Platform Support for Mac, Linux, and Windows **Rating:** 5.0/5.0 stars **Reviewed by:** Don S. | Pipeline Technical Director / System Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Atera?** I like that it works across Mac, Linux, and Windows. I also appreciate the custom scripts, which let me set up notifications for the things that matter most to me and my company. **What do you dislike about Atera?** It would be nice to have an easier way to deploy third-party applications, like Adobe, to Macs. **What problems is Atera solving and how is that benefiting you?** The addition of inventory management and assignment. ### 24. Effortless Monitoring and Remote Access—A Must-Have for Network Admins **Rating:** 5.0/5.0 stars **Reviewed by:** Shreyan T. | Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Atera?** As a Network Administrator, I find that Atera allows me to monitor systems efficiently without the need to check everything manually all the time. I depend on its alerts to identify network or device problems before users even notice them. The remote access feature is particularly helpful when something goes wrong. Having both monitoring and ticketing integrated in one platform really helps me save time. **What do you dislike about Atera?** The reporting features lack flexibility and frequently require exporting data. **What problems is Atera solving and how is that benefiting you?** Before using Atera, I had to rely on separate tools for network monitoring and ticketing, which made managing issues more complicated. With Atera, tracking and resolving problems has become much simpler and faster. This has led to less downtime and has made managing the network on a daily basis much easier. ### 25. Outstanding Support Access Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Atera?** Access to support. No traditional barriers. Just chat with the Atera team any time I have an issue or just need a push implementing or configuring a feature. **What do you dislike about Atera?** Version drift for agents can leave me without remote access to endpoints. I have SOS splashtop but it is really annoying with regard to privilege escalation. So I really hate not being able to reach an aget via regular Splashtop. **What problems is Atera solving and how is that benefiting you?** Allows me to efficiently patch and maintain. Headless access is becoming handier with time e.g. diagnosing/fixing via powershell without using full desktop access/control. ### 26. Efficient IT Management with Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Gavin N. **Reviewed Date:** January 13, 2026 **What do you like best about Atera?** I like the easy-to-use interface of Atera, as I was able to get acquainted with it easily. The scripting functions are also something I really appreciate because they allow me to run every command I need all at once. The interface assists in completing these scripts efficiently. Additionally, the online PCs seem to be accurate, which is a plus. The initial setup of Atera was super easy, making the whole process smooth. **What do you dislike about Atera?** Atera could definitely improve the non AI tier. Having more tools like ticket filtering when emails come in and some free reporting would be really helpful. **What problems is Atera solving and how is that benefiting you?** Atera saves me from visiting every machine for updates by using its scripting functions to run commands at once. The easy interface makes scripting straightforward. ### 27. Efficient CRM with Room for More Features **Rating:** 3.5/5.0 stars **Reviewed by:** Amoroso A. **Reviewed Date:** November 18, 2025 **What do you like best about Atera?** I appreciate Atera's layout and the quick access to user information within a ticket, which significantly enhances our efficiency in handling client inquiries. This feature allows us to streamline our workflow by providing immediate context and details, preventing delays and miscommunications. Furthermore, the ability to click a link and remotely access the customer's device is incredibly convenient and a real time-saver. This functionality facilitates swift problem resolution, improves our support service quality, and enhances client satisfaction. Additionally, the initial setup of Atera was very easy, which helped us transition smoothly without significant downtime or resource expenditure. **What do you dislike about Atera?** I find that Atera lacks a project management interface and does not integrate well with inventory and billing systems. This limitation can be a significant drawback for streamlining operations and maintaining an efficient workflow. The absence of these features requires me to seek additional tools or services to cover these essential aspects, which complicates the process and adds to overhead. Moreover, without these capabilities, it becomes challenging to manage projects, track inventory accurately, and ensure billing is handled within the same platform, which affects overall productivity. **What problems is Atera solving and how is that benefiting you?** I use Atera to solve ticket SLA and communication issues with end users, and it benefits me with its user-friendly layout, quick information access, and the ability to remotely access customer devices. ### 28. All-in-One Remote Monitoring, Access, Ticketing, and Patch Management **Rating:** 5.0/5.0 stars **Reviewed by:** Serjin M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Atera?** What I like most is that remote monitoring, remote access, ticketing, and patch management are all in one system. Before this, we were using separate tools for remote access and ticketing, which made it difficult to track the work properly and keep everything organized. **What do you dislike about Atera?** The interface has a lot of features, so a new technician may need some time to learn where everything is. **What problems is Atera solving and how is that benefiting you?** We needed a centralized system to manage client devices, support tickets, and remote sessions all in one place. ### 29. Atera helps me manage devices with less effort! **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos M. | Remote Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Atera?** I like how easy it is to keep track of all my client machines from one dashboard. The remote access feels smooth and I can jump into a device without wasting time. The alerts are simple to understand so I know exactly what needs attention. I also like the patch management because it handles a lot of the small tasks for me which saves time in my daily work. **What do you dislike about Atera?** Sometimes the reports take a little longer to load and I wish the layout was clearer. The mobile app also feels a bit limited for quick actions. **What problems is Atera solving and how is that benefiting you?** Atera helps me avoid running around to check each device one by one. It monitors everything in the background and notifies me when there is an issue so I can fix things before clients even call me. This keeps my work more organised and reduces the number of sudden urgent problems. It also gives me cleaner visibility into updates and performance so planning becomes easier for my team. . ### 30. Remote Access That Keeps Our Office and Warehouse Systems Running Smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Helmi J. | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Atera?** We use it to monitor office computers, warehouse systems, and a few servers that run our inventory and RFQ systems. The remote access feature is probably what we use the most, since many of our staff work in the warehouse. **What do you dislike about Atera?** The alert notifications needed some adjustment at the beginning because we were receiving too many alerts for minor issues. **What problems is Atera solving and how is that benefiting you?** We needed a way to support users and monitor systems without physically going to each location every time there was a problem. ### 31. Ticketing Workflow Needs Improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Atera?** I'm eager to test out automating windows updates. **What do you dislike about Atera?** The ticketing system could use improvement. You should stay in the ticket after it is created. Creating a contact for a ticket shouldn't take you out of it. **What problems is Atera solving and how is that benefiting you?** It's better than some other ticketing systems. ### 32. Atera Boosts Efficiency and Reliability, Minor Integration Gaps **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvie P. | Consultant in Organisation & Change Management, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Atera?** Atera has developed significantly over time, continually enhancing its features like automation and patch management. In addition, it is highly reliable, secure, and efficient. The alert system is intelligent, and the self-repair scripting works well; we have managed to reduce our "Level 1" support tickets by nearly 50% because the platform resolves many of these issues before they escalate. Cost Transparency: Their pricing model per technician is very reasonable. The platform is also easy to use. **What do you dislike about Atera?** If I were to point out anything, it would be the integration aspect, but overall, this is truly an excellent tool. **What problems is Atera solving and how is that benefiting you?** Atera is the answer to any any problem, I would say integration but it really is an excellent tool. ### 33. Always-On IT Support with Reliable AI Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Folgori R. | IT Operations Director, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Atera?** Atera provides always-on IT support without requiring extended work hours. The AI agents handle issues at night and on weekends, and IT Autopilot resolves problems without escalation. Users get quick responses no matter the time, and the helpdesk stays organized. Overall, the coverage feels consistent and reliable. **What do you dislike about Atera?** A few after-hours issues still need to be reviewed. The alert thresholds also need some tuning. It took me a while to feel comfortable trusting the autonomy. **What problems is Atera solving and how is that benefiting you?** It eliminated support gaps outside business hours, and response times improved noticeably. Downtime incidents were reduced, and overall IT coverage became much more reliable. ### 34. Streamlined Device Management with Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Mathapelo T. **Reviewed Date:** November 07, 2025 **What do you like best about Atera?** I love how Atera is easy to navigate, making it effortless for me to manage complex tasks. Having all computer specifications and health details consolidated in one place significantly streamlines my workflow and aids in maintaining device health proactively. The user management and remote management capabilities are particularly useful, allowing quick and efficient handling of administrative tasks without user disruption. I appreciate the alerts for device health, which enable prompt detection and resolution of issues. The integration of features like copilot offering fixing suggestions, and the ease of identifying faulty devices for replacement improves operational efficiency. The smooth file transfers with File Share and the ability to run scripts without disrupting users further enhance my productivity. These features collectively make Atera an invaluable tool in my technical toolkit. **What do you dislike about Atera?** I experienced issues with a former update of Atera that required us to find alternative remote access tools to reinstall it. **What problems is Atera solving and how is that benefiting you?** I use Atera for ticket assignment, patch management, remote connection, and monitoring device health. It streamlines detecting issues, provides guidance for fixes, eases file transfers, and helps identify faulty devices for replacement, enhancing overall efficiency. ### 35. Atera Streamlines Multi-Client RMM with AI Automation and Centralized Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Gerald D. | Operations Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Atera?** Atera works well for managing multiple client environments. The RMM tools are straightforward and easy to navigate, which makes day-to-day work smoother. The AI agents help cut down on repetitive ticket tasks, and the automation features improve the consistency of our responses. I also find the centralized reporting useful when preparing for client reviews. Overall, it has helped improve our service quality. **What do you dislike about Atera?** Client-specific tuning can take some time, and a few of the reports still need customization to better fit each client’s needs. **What problems is Atera solving and how is that benefiting you?** It has reduced the manual workload for technicians, improved SLA compliance, and helped clients receive support faster. Overall, it has also made it easier to scale MSP operations as our needs grow. ### 36. Atera Help Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Dan C. | IT Systems Administrator Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Atera?** Before Atera we used remote desktop, and a SharePoint list. When we switched to Atera it completely changed the game and made even the most basic tasks much easier to complete. The onboarding team made implementation seamless and easy. It is a daily tool in my tool bag. **What do you dislike about Atera?** It isn't a dislike but I would like to see a wider asset management feature for things outside of desktops/laptops. Having some inventory control would be very helpful for tracking our docks/keyboards and mice. **What problems is Atera solving and how is that benefiting you?** For us Atera solves the issue of having multiple platforms to perform many tasks. For our company, Atera is an all in one platform that carries the workload of Help Desk, Remote assistance, and patch management. It also has the added feature of running as need scripts on end points as well as very helpful reporting. ### 37. Automate your IT processes with Atera's efficient digital features. **Rating:** 5.0/5.0 stars **Reviewed by:** gabe p. | Digital Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Atera?** Atera is an excellent business system that stands out for the efficiency and operational performance of all its automation features, facilitating the control and execution of all your organization's IT processes. In addition, Atera allows you to generate detailed reports related to your business's virtual processes, enabling you to quickly visualize the performance of all your digital operations. **What do you dislike about Atera?** My experience using Atera's digital features has been very good and positive, I have nothing bad to say about this efficient system. **What problems is Atera solving and how is that benefiting you?** The benefits and technical advantages that Atera has offered me as a user of its features have been very useful for my work purposes, allowing me to automate IT processes and improve the quality of my reports and virtual processes. ### 38. Atera Autonomous IT Autopilot **Rating:** 5.0/5.0 stars **Reviewed by:** Rocio C. | Recruiter Digital Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Atera?** The human like interactions and the fact that a team can be more than 50% effective when using IT Autopilot. **What do you dislike about Atera?** The packing of the ticket system when performing ticket processing. **What problems is Atera solving and how is that benefiting you?** Cutting ticket processing by expediting the flow with IT Autopilot. ### 39. AI Copilot Makes Updates, Repairs, and Insights Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel D. | Litigation Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Atera?** I like the new AI copilot addition, as it assists with updates, repairs and insight **What do you dislike about Atera?** The billing section and password section need better attention. **What problems is Atera solving and how is that benefiting you?** Day to day integrations, performance, and fixes for down computers ### 40. Simple Configuration, Efficient Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Davide G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Atera?** I like the simplicity in using Atera and its versatility. It is easy to set up and within a few hours, you become operational. Additionally, the ability to run custom scripts is really useful. I also appreciate how quickly I can perform operations in the background and the fast patching. **What do you dislike about Atera?** Sometimes in patching, I would like to completely block updates and do them manually at intervals that I set myself. **What problems is Atera solving and how is that benefiting you?** I use Atera to monitor my clients, keep track of the status of PCs, background operations, and quick patching. It is easy to set up and allows me to run custom scripts. ### 41. Atera: the MSP's best tool **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel K. | IT Security Operations and Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Atera?** I really appreciate Atera's intuitive interface and its robust automation features. Having both PSA and RMM capabilities integrated into a single platform is a significant advantage. Another aspect I like is that billing is based on the number of technicians rather than the number of devices, which is different from how most other RMM solutions charge. **What do you dislike about Atera?** I find Atera's reporting capabilities somewhat limited compared to other RMM platforms. **What problems is Atera solving and how is that benefiting you?** We were looking for a tool that would work as our PSA and RMM, with automation features—like patch automation and script automation—have turned out to be incredibly useful. On top of that, having two distinct ways to connect to an end user's workstation has become an essential part of our workflow. ### 42. Quick and Effective Alert System with Minor Refresh Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Thakhani N. **Reviewed Date:** November 02, 2025 **What do you like best about Atera?** I have been using Atera for four years, and it impresses me with its ability to minimize downtime errors effectively. The alerting system is a standout feature; it notifies me promptly when a machine's disk space is nearly full or when there are server performance issues. This alerting mechanism is crucial as it prevents the server from going down by allowing timely interventions. Additionally, I find the product's monitoring and purchase updates extremely useful for my day-to-day tasks, providing the quick solutions I need. These features collectively offer an efficient and user-friendly experience that supports my work in managing software updates and monitoring processes. **What do you dislike about Atera?** Sometimes, Atera does not refresh properly, and the reports are not accurate. Additionally, I would like it to provide live updates on the status, like whether a computer is updated. **What problems is Atera solving and how is that benefiting you?** I use Atera to minimize downtime errors by receiving alerts for disk space, memory, and performance issues, preventing server failures. It provides monitoring and purchase updates essential for my tasks. ### 43. Atera has been a great tool for us to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2025 **What do you like best about Atera?** The ability to remote with splashtop and help our clients. We like how the ticket system is all tied together so you sync with AD Azure for user import and we are able to name the end point. So when we are working on a ticket for the issue it's one click in the ticket to remote into the users machine instead of having to use another program. We love the patch management system this gives us so much insight into the what has been patched and what hasn't. The script community has been amazing so many scripts out there to use to tighten up our maintenance and nothing falls through the cracks. It's been a great experience with Atera. We used this all day long for issues, to implementation was so easy for us. **What do you dislike about Atera?** Honestly, customer portal could have a face left it needs a more modern look to it. Would like to see more App Integration more options like an Integration with Hudu for Documentation. The ability for us to format the email templates with different styles would be a nice addition I think. **What problems is Atera solving and how is that benefiting you?** The ability to have everything in one spot from our RMM, to Ticketing to Patch Management and network monitoring. This is saving a ton of time, money and effcientness. ### 44. Proactive Monitoring and Automation Make IT Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Nelly C. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Atera?** As an IT manager, I rely on Atera frequently. For instance, when a user reported their system was running slowly, Atera had already detected and flagged high CPU usage earlier that morning. Thanks to this early alert, we were able to resolve the issue and close the ticket before it escalated. Additionally, the automation rules are helpful for automatically assigning tickets. **What do you dislike about Atera?** The mobile app works well for receiving alerts, but it's not suitable for more in-depth tasks. **What problems is Atera solving and how is that benefiting you?** Before switching to Atera, we relied on different tools for ticketing and monitoring. With Atera, we can identify issues sooner and resolve them more quickly. This has cut down on manual tasks and made our daily IT operations much smoother. ### 45. All-in-One Atera Platform with Intuitive Automation and Reliable Remote Access **Rating:** 5.0/5.0 stars **Reviewed by:** Oleksandr K. | IT Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Atera?** I like most about Atera is its all-in-one platform, intuitive interfacepowerful automation tools, reliable remote access, proactive monitoring. **What do you dislike about Atera?** I dislike reporting customization can feel limited. **What problems is Atera solving and how is that benefiting you?** Atera solves the problem of managing multiple IT tools by combining RMM, PSA, Remote access, and automation in one platform. It benefits for us by saving time, improving efficiency, reducing downtime, and simplifying daily IT operations. ### 46. Holistic Endpoint Vulnerability Visibility with Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Serina J. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Atera?** Managing tech risk requires visibility into both the hardware we own and the software our employees use every day. What I value most about Atera is the holistic overview it provides regarding endpoint vulnerability. **What do you dislike about Atera?** The software’s inventory tracking tends to suffer from severe synchronization delays when a machine has been offline for an extended period. **What problems is Atera solving and how is that benefiting you?** Our previous IT framework was entirely reactive, meaning we only discovered risks after a failure had already occurred. ### 47. Promising Automation Tools, Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Katlego M. **Reviewed Date:** October 29, 2025 **What do you like best about Atera?** I really appreciate Atera's comprehensive automation capabilities, especially in the context of IT and AI integration. The seminars and conferences I attended about Atera provided me with insights into AI automation, which I found particularly interesting and useful for understanding how IT systems can resolve customer service-related issues efficiently. Atera seems to assist effectively in managing tickets, especially through its automation system that escalates specific tickets to suitable technicians, thereby easing the workload. The platform's advanced tools and automations, particularly those related to AI like IT autopilot and AI Copilot, are standout features that I value. These tools help in addressing common technical cases such as password resets and account unlocks, thus streamlining operations and ensuring technical issues are resolved in a timely manner. Having this capability alleviates some of the pressure on IT support specialists by providing them with comprehensive background insights on ongoing issues. Atera's ability to integrate with other platforms and its provision for AI integration provide a pathway for solving issues within a specified timeline, enhancing the overall efficiency of the support process. **What do you dislike about Atera?** The learning curve with Atera has been somewhat challenging. Integrating Atera with existing systems like Azure for device management and other service platforms appears complex. Currently managing both systems doesn't seem seamless, causing hesitation. Additionally, I'm still exploring how well Atera can integrate AI effectively with existing tools to enhance efficiency in resolving issues in a timely manner. **What problems is Atera solving and how is that benefiting you?** I find Atera alleviates ticketing issues, automating common tasks like password resets and database access, thus ensuring timely resolution and user satisfaction. ### 48. Easy Setup with Cost-Effective Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Doug B. **Reviewed Date:** October 29, 2025 **What do you like best about Atera?** I find Atera to be very user-friendly, especially when setting up the basics, which was actually very easy. This simplicity in setup is particularly beneficial for someone like me who has switched from Barracuda. I love the clear dashboard that allows me to see issues at a glance, offering a much simpler system compared to what I experienced with Barracuda. Additionally, the pricing model of Atera is much more advantageous as it is based on agents rather than endpoints, which makes it cost-effective, especially for small companies like mine. Furthermore, the automation features for scripts and software installations in Atera are incredibly useful and have been a new, effective tool I am working with. The integration of Splashtop is also appreciated, as it offers a seamless transition for my clients who are moving from ScreenConnect. Lastly, the inclusion of features for the price point offers a tremendous value, and this pricing structure significantly contributes to making Atera a worthwhile investment. **What do you dislike about Atera?** I've encountered issues with SplashTop, which is included with Atera. Specifically, I've had several instances where I needed to go back and reinstall SplashTop, which is not always convenient when working remotely. **What problems is Atera solving and how is that benefiting you?** I find Atera simplifies system management with a clear dashboard, better pricing based on agents, and useful automation for scripts and installations, enhancing efficiency and cost-effectiveness for my MSP services. ### 49. Atera: Secure, Intuitive, and Time-Saving with Fast Remote Access **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy M. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Atera?** Atera is a secure and intuitive platform, monitoring is one of the features that make the platform unique, the remote connection is fast and reliable, something really necessary when a customer has a problem with the screen. Patch Manegement makes my job easier and saves me time. The scripting you have is very good and productive, it allows me to create a scrop and program. **What do you dislike about Atera?** I would like more integrations, I am also satisfied with the platform. **What problems is Atera solving and how is that benefiting you?** With automation managed by Atera, the platform takes care of the more complex tasks, which lets me concentrate on other responsibilities and use my time at work more efficiently. I really appreciate this aspect. ### 50. Effortless IT Management with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ishika R. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Atera?** I like best about Atera is its ease of use combined with strong customer support. The platform is intuitive, so teams can work effciently without a steep learning curve, and the responsive support. I use it frequently due to its all-in-one approach to IT management. **What do you dislike about Atera?** It simplifies day-to-day IT operations and efficiency makes me nothing to dislike about it. **What problems is Atera solving and how is that benefiting you?** It saves my lot of time and reduces complexity and it is reliable as well. ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-07+08%3A35%3A16+-0500&secure%5Bsession_id%5D=3f372887-ddfe-4311-a5e7-8c0a105fb633&secure%5Btoken%5D=2932f132d759d872c76e3dc9b39b5c8355b7887d94be05c805122fe8e23b31c6&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Axcient](https://www.g2.com/products/axcient/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Chocolatey](https://www.g2.com/products/chocolatey/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Cynet](https://www.g2.com/products/cynet/reviews) - [Domotz](https://www.g2.com/products/domotz/reviews) - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews) - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews) - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [IRONSCALES](https://www.g2.com/products/ironscales/reviews) - [ITBoost](https://www.g2.com/products/itboost/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews) - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews) - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews) - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews) - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PowerShell Studio](https://www.g2.com/products/powershell-studio/reviews) - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews) - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,347 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,906 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) - 4.4/5.0 (197 reviews)