--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1245 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1245 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,245 ## About Atera Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com. ## Atera Pros & Cons **What users like:** - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. (386 reviews) - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. (273 reviews) - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. (260 reviews) - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. (210 reviews) - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. (161 reviews) - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. (135 reviews) - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. (96 reviews) - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. (91 reviews) - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. (84 reviews) - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. Atera’s All-in-One Dashboard Saves Me Time—Seamlessly Jumping from Tickets to Remote Sessions **Rating:** 3.5/5.0 stars **Reviewed by:** Nadia N. | Freelance Interior Stylist & Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Atera?** What I like most about Atera is its unified, all-in-one dashboard. As a freelancer, I don’t have time to juggle five different apps for remote access, system monitoring, and ticketing, so having everything in one place makes a big difference. I especially love that I can jump into a client’s machine directly from a ticket or an alert easily, which is a huge time-saver. **What do you dislike about Atera?** The biggest drawback for me is that the mobile app feels pretty limited compared with the web dashboard. Also, while the AI features are a nice addition, they’re locked behind a paid add-on. That can make the overall cost feel a bit steep for a solo freelancer, especially if you want the 'latest and greatest' tools. **What problems is Atera solving and how is that benefiting you?** The biggest problem Atera solves for me is tool fatigue and fragmentation. Before Atera, I was constantly jumping between different apps for remote desktop access, doing patch updates manually, and using a separate system just to track my time. ### 2. Incredible Atera–Splashtop Integration for Instant Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Karma G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Atera?** Our sales and customer success teams are constantly hosting live virtual demos on the Airmeet platform. If their laptop freezes or their network adapter crashes in the first five minutes before a major client summit, it’s a crisis. The tight integration between the Atera ticketing system and Splashtop remote access is incredible. When an employee logs a critical ticket, I can click one button to instantly take over their screen, clear their DNS cache, or restart the driver. **What do you dislike about Atera?** The end-user customer portal is functionally solid, but it feels visually limited. We wanted to heavily customize the portal with Airmeet branding, including our colors and typography. **What problems is Atera solving and how is that benefiting you?** Internal IT requests used to get lost in chaotic Slack threads. Atera centralizes all our internal support into a structured, trackable queue and gives us immediate remote-access tools to solve issues instantly. ### 3. Automated Patching That Saves Weekend Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Ashutosh M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2026 **What do you like best about Atera?** The automated patching schedules have saved us a ton of weekend hours. I can configure OS updates to deploy across different client groups during off-peak times, then just check the status reports on Monday morning. The layout is clean, so I don’t have to click through five different submenus just to see whether a machine was online or to look up its hardware specs. **What do you dislike about Atera?** The mobile app feels a bit stripped down compared to the web interface. **What problems is Atera solving and how is that benefiting you?** Before moving to this platform, we were constantly jumping between a standalone ticketing system and a separate remote monitoring tool. Consolidating everything into a single pane of glass has reduced our response times and stopped tickets from slipping through the cracks. ### 4. Clean, Intuitive Design That Makes Asset Management Fast and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio C. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Atera?** I really like the clean, practical design. It’s very easy to find a device or company, and drilling down into any asset is quick and efficient when I need more details about the hardware, software, and related information. On top of that, it includes the core functionality needed to manage and automate basic operational tasks for maintenance and support. **What do you dislike about Atera?** I honestly have nothing negative to say. Their customer service is efficient, professional, and genuinely friendly. The interface is clear and intuitive, and it’s obvious they’re always working to improve it while continuing to add new features. **What problems is Atera solving and how is that benefiting you?** We’ve been using Atera in our IT team for a while now, and it’s been a real game-changer for how we work day to day. It gives us a clear view of all our devices and lets me keep them updated, while also allowing remote access so I can quickly diagnose issues and troubleshoot problems as they come up. ### 5. Atera’s Pricing Model Is Perfect for Our Distributed IT Environment **Rating:** 5.0/5.0 stars **Reviewed by:** Jose F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Atera?** We manage large-scale mechanical and electrical engineering projects. Our IT environment is highly distributed: we have massive, resource-heavy CAD workstations in the office and hundreds of ruggedized tablets deployed to our field supervisors on active construction sites. Atera’s pricing model is the single best feature for our business structure. **What do you dislike about Atera?** Because we are a French company, the localization of the dashboards and the automated client-facing emails can occasionally feel a bit clumsy. Some of the technical translations in the French UI are quite literal rather than using the industry-standard terms, which initially caused some minor confusion for our junior helpdesk staff. **What problems is Atera solving and how is that benefiting you?** Traditional RMM solutions that charge per device were destroying our IT budget as we expanded our field workforce. Atera brings our endpoint costs under total control, which allows us to aggressively digitize our construction sites and equip every foreman with a tablet. ### 6. Patch Failures Held Back an Otherwise Easy Remote Support Tool **Rating:** 2.5/5.0 stars **Reviewed by:** Randal W. | Professional Speaker | Mastermind Facilitator | Business Coach | Podcast Host | Journalist, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Atera?** Having Tech based pricing was great for smaller teams, where the agents could be unlimited. That allows you to have agents on all clients without thinking of the costs involved. Once an agent is installed, doing remote support is as simple as a click of a button. **What do you dislike about Atera?** At the time, they did not have AI integration and the biggest area of concern for us was the patching failures which seemed to be at around 50%. They might have improved their platform, but we have since moved on to a more mature combination of services to support more automation. **What problems is Atera solving and how is that benefiting you?** Being an MSP, we need to monitor and patch client systems. Doing so manually is not professional. Atera is a great way to start, having so many functions under the hood, for a reasonable price. It is easy to setup and getting operational. ### 7. Real-Time User Visibility Makes Atera a Standout **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2026 **What do you like best about Atera?** What I love most about Atera is that you can see connected users in real-time and which computer belongs to them. **What do you dislike about Atera?** It is not possible to register equipment to an individual (the requested equipment consists of a monitor and a docking station—items that do not transmit signals and cannot be registered to or assigned to a person). **What problems is Atera solving and how is that benefiting you?** Atera solves specific problems for me; we aren't using all of its capabilities yet, but I know it can do a lot of things. Right now, it mainly helps me keep things organized regarding the users—knowing which computer belongs to whom. ### 8. Easy-to-Use Atera with Fast, Secure Remote Access and Top-Notch RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Kosta G. | Senior System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Atera?** I’m glad Atera is so easy and straightforward to use. It provides secure, fast access to remote devices and makes it simple to control them when needed. It also includes incident management and technical support features, which helps me respond to problems and resolve issues quickly. On top of that, I really appreciate the remote monitoring and management capabilities. **What do you dislike about Atera?** My experience has been truly amazing, and it suits our needs perfectly. The remote monitoring and management tools are top-notch, and the integrated technical support makes it easier for me to handle customer service by streamlining the process. **What problems is Atera solving and how is that benefiting you?** It mainly solves the problem of having to physically visit each site just to update the operating system. It lets me manage the chaos across my clients’ networks without needing to hire another technician, and it saves me from having to explain why they need to run updates—I can simply push them in the background. ### 9. Atera Helps Us Deliver Faster IT Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2026 **What do you like best about Atera?** Atera provides a great balance of RMM, ticketing and automation in a single platform. It is easy to manage, quick to deploy and helps us deliver efficient support to our clients. The automation capabilities save significant time, and the platform continues to evolve with useful new features. **What do you dislike about Atera?** The main downside is that the platform can become noticeably slower during the day, requiring us to close and reopen the session to restore performance. Improved responsiveness and stability would make the experience much better. **What problems is Atera solving and how is that benefiting you?** Atera helps us manage and support client devices from a single platform. It reduces manual work through automation, improves visibility of client systems, and enables faster response to issues. This has increased technician productivity and helped us deliver a more consistent service to our clients. ### 10. Atera’s AI Agents and Autopilot Make Autonomous IT Feel Achievable **Rating:** 5.0/5.0 stars **Reviewed by:** Dr Meghna C. | IT Transformation Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Atera?** Atera is pushing us toward autonomous IT. Its AI agents can resolve issues without manual input, and IT Autopilot takes action rather than just suggesting fixes. Automation also handles routine maintenance reliably, which reduces the need for constant oversight. The reporting makes it easy to see our progress toward greater autonomy. Overall, the vision feels achievable. **What do you dislike about Atera?** Full autonomy requires trust, and I’m not quite there yet. Some tasks still need approval, which breaks the flow when I’m trying to move quickly. The setup also takes time, so getting everything running smoothly isn’t as immediate as I expected. **What problems is Atera solving and how is that benefiting you?** It has reduced our dependence on manual intervention. Our IT maturity has improved, and operational efficiency has increased as a result. This has also freed up the team to focus more on strategy instead of day-to-day manual work. ### 11. Powerful Client Management, Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Lyle K. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Atera?** I use Atera to manage clients because it's a powerful program offering RMM, patching, and AV solutions. I appreciate how it serves as a ticket management software suite with automation rules for tickets, which helps save us time and keeps our clients happy with automatic reporting. I also find it great for patching. The initial setup was painless, and it's more powerful for our growing needs, having switched from Ninja. **What do you dislike about Atera?** I feel that there are certain reports and dashboards that Atera only offers on the higher end of the spectrum. It would be nice for us smaller guys to also make use of it. I need to see SLA's at a glance, and certain hour reporting needs to be sent to exco for moderation. These are only offered on the higher tiers. Initial setup was painless; however, admin is still daily. **What problems is Atera solving and how is that benefiting you?** I use Atera to manage clients with RMM, patching, and AV solutions. It's powerful for ticket management and automation, saving us time and keeping clients happy with automatic reporting. ### 12. Atera’s Flat Per-Technician Pricing Is a Big Win for Our High-Volume Creative Studio **Rating:** 5.0/5.0 stars **Reviewed by:** Azar H. | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2026 **What do you like best about Atera?** We run a high-volume digital production environment specializing in graphic design, vector artwork conversion, image editing, and embroidery digitizing for global retail brands. Our infrastructure consists of high-performance rendering workstations and advanced GPU-accelerated assets used daily. Atera’s flat per-technician pricing model is incredibly beneficial for our operational budget. **What do you dislike about Atera?** The platform’s Windows monitoring capabilities are world-class. The feature parity for the macOS agent can sometimes feel limited out of the box, especially considering that a creative studio naturally runs a mixed-fleet environment with high-end Windows rendering boxes alongside macOS design setups. **What problems is Atera solving and how is that benefiting you?** Atera unifies our entire monitoring, automated patch management, and helpdesk ticketing system into a single cloud console. This allows our IT team to monitor active GPU/CPU temperatures during intensive image processing. ### 13. All-in-One Dashboard That Streamlines Support, Remote Access, and Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about Atera?** Atera makes it easy to manage support tasks and monitor devices from a single dashboard. I like that remote access, ticket management, and alerts are connected together instead of being spread across multiple applications. The platform is straightforward to use and does not require a long learning period. Daily tasks can be completed much faster because everything is centralized. **What do you dislike about Atera?** The reporting section could offer more flexibility when creating a custom view. **What problems is Atera solving and how is that benefiting you?** Atera helps us track technical issues, monitor devices proactively, and respond to requests before they affect daily operations. This reduces manual work and gives the team better visibility into system performance. Having everything in one place for support activities improves coordination and helps us avoid delays. ### 14. Atera’s Pay-Per-Technician Model Scales Perfectly for Global Endpoint Management **Rating:** 5.0/5.0 stars **Reviewed by:** Boonchai S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2026 **What do you like best about Atera?** We operate a global e-commerce supply chain and logistics network, and we manage thousands of endpoints across the Asia-Pacific region—from corporate workstations to rugged barcode scanners in our fulfillment centers. Atera’s pay-per-technician pricing works best for us. We can also deploy the monitoring agent remotely with the help of Atera. **What do you dislike about Atera?** Because our operations span multiple time zones, configuring off-hours suppressions for specific global facilities is tedious. For example, if a fulfillment center needs to power down its shipping terminals at midnight local time, my IT dispatch team still occasionally gets flooded with “device offline” alerts. **What problems is Atera solving and how is that benefiting you?** Traditional IT management platforms penalized us financially as we scaled our hardware. Atera completely decoupled our growth from IT licensing costs, allowing us to rapidly provision new logistics hubs without blowing up our software budget. ### 15. Atera is a great and affordable RMM tool for IT Professionals and MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Sun K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Atera?** Atera is easy to use and easy to deploy. It is a comprehensive tool that includes everything you need for a Managed Services Provider, from remote management and monitoring, remote access via at least 4 methods - splashtop teamviewer screenconnect or anydesk, ticketing, monitoring, automatic alerts, everything a modern RMM needs. Two remote access methods - Splashtop and Screenconnect are availlable directly from Atera. To use Teamviewer or Anydesk you would need to bring your own license. Atera is relatively new so it doesn't have the depth of features that Connectwise has, but what they have the implement well, its a polished experience. Connectwise has some features that Atera does not. But we tend not to use these, and when we have tried them we have found the Connectwise implementation of those special features to be ... clunky. What Atera does have is well done and well implemented. Costwise at around $189 a month per technician (but not per client or computer) so it can be much more affordable than the competition. Customer support has been good on the few occasions we needed to talk to them. They are fast and able to answer all of our questions. They have an onboarding process that helps you learn the tool. We used this daily in our operations. We used the product for over a year, during which they were working on the AI functions, which just rolled out as an extra subscription. **What do you dislike about Atera?** We usually used the Screenconnect Remote Access client. The Splashtop access does not always connect to the remote computer. It often failed so we found ourselves using Screenconnect. We also tried Teamviewer but their method of launching Teamviewer from within Atera is a little clunky. Their hardware inventory reports leaves something to be desired. It's kind of hard to find, not named in a way that makes it easy to find. It has both too much information and not enough information at the same time - at least in a format that is useful to me. Often times, I would like to just get a summary of Name, CPU, Memory, Drive Size, to be able to tell if I need to replace an older system. Most of the available reports flood me with too much information (pages) that I have to slog through each PC one by one to get the information I need, and then I have to hand assemble that into my own summary that is much more concise. Atera is a polished, well running experience, but I couldn't help but feel there were a couple things missing. Nothing I could ever exactly put my fingers on as they hit all the basics really well, but it may have just been things that I would only use occasionally. They are constantly adding and improving the product, which is nice. **What problems is Atera solving and how is that benefiting you?** We mostly needed remote access (ie, something that ScreenConnect or Teamviewer could provide) to provide remote support to our customers. The extra RMM capabilities where systems can be monitored, alerts given for low disk space, high temperatures, low toner, are nice. Proactive alerts are handy for knowing about potential problems before they become larger. We were small enough not to need the ticketing component, we usually solve problems on the first pass and don't need to track them, but the system to create and track tickets is good and worked well on the few occasions we had to play with it. The reports are handy, and extremely in depth - more than we needed. ### 16. Cloud-Native Atera Makes Campus-Wide IT Management Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Clement L. | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Atera?** Managing IT for a sprawling university campus is much easier when your management tools are cloud-native. Atera requires absolutely zero local footprint for the management server, so I don’t have to maintain, patch, or secure an on-premises RMM server in the data center. The platform connects our entire fleet of administrative laptops, lab desktops, and servers in a single dashboard, which makes day-to-day oversight far more straightforward. **What do you dislike about Atera?** The network discovery add-on is entirely too aggressive when we run it on our high-density campus networks. When we trigger a scan to map the connected printers in a large dorm building or the library, the automated discovery feature ends up dropping connections, which is completely unacceptable. **What problems is Atera solving and how is that benefiting you?** Supporting remote staff and students off campus used to mean forcing them to connect to the sluggish corporate VPN, just so our on-premises management tools could see their laptops. ### 17. Atera Builds Trust with Reliable AI Agents, Automation, and Clear Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Jasnam A. | Director of IT Support, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Atera?** Atera has strengthened trust in our IT services across the company. The AI agents provide consistent, reliable responses, and the always-on support has improved overall availability. Automation helps reduce mistakes, while the reporting makes the improvements easy to see and understand. Overall, users feel supported and more confident in the service. **What do you dislike about Atera?** Building trust took time, and some users needed more onboarding to get comfortable. Setting up custom metrics also required additional configuration before everything worked as expected. **What problems is Atera solving and how is that benefiting you?** It improved confidence in our IT services. Fewer complaints made it to leadership, and user satisfaction increased. Overall, IT’s reputation improved as a result. ### 18. Atera’s Pricing Model Is a Perfect Fit for a Fast-Growing Distributed Team **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Atera?** We are a fast-growing professional services and consulting firm with offices distributed across the region. Managing the technology for hundreds of accountants, legal consultants, and financial advisors requires an agile IT department, and Atera’s pricing model is exactly what an operations team looks for. **What do you dislike about Atera?** Because our primary language is Spanish, the localization in the end-user customer portal and the automated ticketing emails can feel a bit mechanical. Some of the default translations are overly literal, which occasionally confuses our non-technical staff when they try to log a support ticket. **What problems is Atera solving and how is that benefiting you?** Before Atera, our IT support was entirely reactive. We relied on consultants reaching out only when their laptops broke, which resulted in lost billable hours. Atera now unifies our ticketing and remote monitoring into one platform, making it easier to stay on top of issues. ### 19. Action AI Copilot Transformed Our Frontline Ticket Routing **Rating:** 5.0/5.0 stars **Reviewed by:** Sadhana J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Atera?** The native implementation of the Action AI copilot has completely transformed our frontline ticket-routing efficiency. When our service desk experiences a sudden influx of incoming maintenance requests during peak morning corporate login hours, the AI agent instantly parses incoming threads. **What do you dislike about Atera?** The platform’s built-in customer-facing service portal is highly functional, but it feels visually rigid. Because Eagle Link Africa values a clean, modern corporate brand aesthetic across all client-facing portals, we would love to see deeper UI customization options. **What problems is Atera solving and how is that benefiting you?** Support staff frequently waste valuable billing hours asking users basic discovery questions about their device specifications. Tera embeds active hardware directly into incoming tickets, empowering our support agents to diagnose and resolve endpoint bottlenecks instantly on the very first contact. ### 20. Massive Time-Saver for Department-Wide App Deployments **Rating:** 5.0/5.0 stars **Reviewed by:** Mary J. | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Atera?** The software deployment feature has been a massive time-saver for our team. We can push our standard application packages to an entire department with just a few clicks, instead of remoting into each machine individually after hours. **What do you dislike about Atera?** Occasionally, the asset inventory takes a little longer than we expect to refresh its data after a machine has been offline for a while. **What problems is Atera solving and how is that benefiting you?** With half of our workforce working remotely or in a hybrid setup, keeping track of our company-owned laptops had become a nightmare. Atera gives us consistent visibility into those off-site assets, ensuring they receive critical security updates no matter where people are working from. ### 21. Atera Delivers Confident Security and Streamlined Asset & Cloud Management **Rating:** 5.0/5.0 stars **Reviewed by:** Elis L. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Atera?** Atera takes care of system security, and it’s reassuring to feel confident that anyone attempting to steal confidential information would fail miserably. I also like that the device view shows a complete list of assets, and that I can quickly filter it by type or by client. On top of that, it streamlines cloud management through automation, which helps minimize the time I have to spend on those tasks. **What do you dislike about Atera?** Overall, it's a fantastic tool! Almost everything is integrated into a single interface. It's been the best experience we've had, as implementation was straightforward and integration with other software products we use our organization is direct and easy. **What problems is Atera solving and how is that benefiting you?** Atera helps us centralize device and ticket information, which makes audit preparation much simpler. It also offers remote access and deployment, automated incident reporting, and lets me troubleshoot IT issues across multiple users more efficiently. ### 22. Atera Simplifies Device Management with Remote Access, Monitoring, and Ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen A. | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Atera?** Managing staff devices across the classrooms and administrative offices became much easier after we introduced Atera. The combination of remote access, monitoring, and ticket tracking means we don’t have to jump between different tools all day. This has helped us respond to issues before they become disruptive. The interface also feels clean and is easier to work with. **What do you dislike about Atera?** I would have liked to see a few more report customization options for the monthly reviews. It would also help if the dashboard widgets could be arranged more freely. **What problems is Atera solving and how is that benefiting you?** This has reduced support response times and made our daily IT operations much more organized and easier to manage. ### 23. Comprehensive, Lightweight IT Management That Excels at Patch Management **Rating:** 5.0/5.0 stars **Reviewed by:** Radoje S. | Management Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Atera?** This is a comprehensive, unified IT management platform that’s compatible with Windows, iOS, and Linux. It’s lightweight and easy to deploy, which makes getting started straightforward. I also appreciate that it supports both day-to-day IT operations and longer-term infrastructure optimization. **What do you dislike about Atera?** I honestly have nothing negative to say—Atera has performed incredibly well for us. It’s a very powerful tool for patch management, and it also offers great flexibility when it comes to return on investment. On top of that, it connects quickly to virtual systems, which makes it easy to work with in our environment. **What problems is Atera solving and how is that benefiting you?** In our case, as an organization, we wanted to automate patch management and explored many tools, but Atera proved to be the most suitable. Furthermore, we use it as our centralized IT management and remote monitoring platform to support end-user devices and maintain system performance across the entire organization. ### 24. Easy-to-Customize Alert Thresholds for Every Department **Rating:** 5.0/5.0 stars **Reviewed by:** Dona M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2026 **What do you like best about Atera?** The alert thresholds are easy to customize for individual departments. For instance, our video editors’ workstations pull a lot of juice and run hot, so I set different CPU warning limits for them compared to our standard administrative laptops. **What do you dislike about Atera?** The knowledge base editor felt a bit plain, and it lacks advanced formatting options for inserting troubleshooting flowcharts. **What problems is Atera solving and how is that benefiting you?** It stops support requests from falling through the cracks. Before this, people would just message me in chat or grab me in the hallway, which made it hard to track what was actually fixed and what still needed attention. ### 25. Top-Tier Resource Optimization with Atera’s .NET 8 Agent Update **Rating:** 5.0/5.0 stars **Reviewed by:** Ekakama J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Atera?** The resource optimization delivered by the Atera update to the .NET 8 agent framework is top tier. Our critical telemetry collection nodes require zero host overhead to ensure they never drop a single real-time GPS ping from our active fleets. **What do you dislike about Atera?** The advanced reporting dashboard layouts are somewhat rigid within the standard subscription tiers. When we need to extract highly granular, multi-nested analytical data—such as tracing historical custom field modifications cross-filtered against specific micro terminal hardware architectures for long-term lifecycle planning—it becomes difficult to do so. **What problems is Atera solving and how is that benefiting you?** Manually checking system patch compliance and pushing remote command scripts across multiple regional depots was a constant source of technical drift and human error. Atera puts our endpoint update lifecycle on complete autopilot. ### 26. Efficient Patching and Remote Access with Atera **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Atera?** I use Atera for patching and remote access, and it helps me ensure computers are patched and allows me to remote into computers to resolve issues. I like that the website layout is logical and responsive. The patching, scripting, task manager, service manager, and registry editor make diagnosing and resolving issues quicker. The initial setup of Atera was very easy. **What do you dislike about Atera?** Would be nice to have ability to disable a service in service manager **What problems is Atera solving and how is that benefiting you?** I use Atera for ensuring computers are patched and remoting into them to resolve issues, making diagnosing and resolving issues quicker. ### 27. Highly Effective Asset Inventory Scanning That Simplifies Audits **Rating:** 5.0/5.0 stars **Reviewed by:** Saif A. | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Atera?** The asset inventory scanning was highly effective. As soon as the agent was installed, it automatically populated all the hardware specifications and the list of installed software. This made auditing client networks straightforward and much easier to manage. **What do you dislike about Atera?** The reporting engine should offer more customization options. The standard templates cover the basics, but building highly specific, filtered reports for demanding clients still requires some trial and error. **What problems is Atera solving and how is that benefiting you?** It helps us manage a growing fleet of workstations without needing to hire additional internal IT staff. The automated third-party software updates ensure our endpoints stay secure against common vulnerabilities, without requiring manual intervention. ### 28. Clean, Logical Interface That Makes Onboarding Junior Techs Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan J. | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Atera?** The clean interface makes onboarding junior techs simple because everything—from device health to ticket history—is laid out logically. You don’t have to dig through nested menus just to check disk space or CPU usage. **What do you dislike about Atera?** The initial setup of the third-party patch policies took a few tries to get the timing right, mostly around scheduling reboots so they don’t interrupt standard business hours. **What problems is Atera solving and how is that benefiting you?** We struggled with ticket tracking and missed critical system warnings when relying on shared email boxes. Centralizing monitoring and ticketing ensures that every user issue is logged, assigned, and resolved within our SLA windows. ### 29. Proactive Monitoring That Resolves Issues Before Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail M. | IT Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Atera?** Atera detects and resolves many issues before users even submit tickets. The AI agents automatically act on alerts, and IT Autopilot handles common problems quietly in the background. Overall, the monitoring feels proactive rather than reactive, which keeps the helpdesk cleaner. As a result, users rarely notice disruptions anymore. **What do you dislike about Atera?** Some of the proactive actions still need tuning, and the visibility into AI decisions could be clearer. The setup also took some planning on my side, so it wasn’t as straightforward as I expected. **What problems is Atera solving and how is that benefiting you?** It has reduced user-reported issues and helped cut down on downtime incidents. Our IT team feels more in control, with better visibility into what’s happening. Support work has shifted from reacting to problems to being more preventative. ### 30. A practical platform that reduced our daily IT workload **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan C. | Systems Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Atera?** The biggest benefit for me has been how many routine IT tasks we can handle from a single platform. Monitoring devices, checking alerts and providing remote support all happen in one place which keeps the team organized throughout the day. **What do you dislike about Atera?** Some advanced settings take time to learn and are not always easy to locate when you are new to the platform. There are also moments when reporting requires extra customization to get exactly the information we need. **What problems is Atera solving and how is that benefiting you?** After moving to Atera we gained a much clearer view of our environment. Technicians can identify problems faster and resolve many issues before users even report them. This improved service quality and helped us spend more time on larger projects instead of routine maintenance. ### 31. Streamlined Ticketing With Built-In Asset Context **Rating:** 5.0/5.0 stars **Reviewed by:** Jasper T. | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Atera?** The ticketing system integrates directly with agent monitoring, which keeps our daily workflow well organised. When a user submits a ticket, the asset information is already attached, so we know exactly what hardware we’re dealing with before we even respond. **What do you dislike about Atera?** The reporting section can take a little while to generate larger data exports, especially at the end of the month when we run comprehensive auditing reports for our leadership team. **What problems is Atera solving and how is that benefiting you?** Before implementing this, we were juggling three separate applications for ticketing, remote access, and asset management. Consolidating everything into one portal reduced our software overhead costs and simplified our daily routine. ### 32. Atera- Accessing And Reliability Among Devices Gets Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Sangeeta C. | Team Lead, Legal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Atera?** The aspects I appreciate most about Atera are its all-in-one functionality, ease of use, automation features, and much more, all of which have helped create a better workflow. Its cost-effective, technician-based pricing model also makes it a popular choice for internal teams as well as small and large organizations. **What do you dislike about Atera?** Some common dislikes about Atera that users have pointed out include its limited mobile app, which may not offer the same level of functionality as the desktop version. **What problems is Atera solving and how is that benefiting you?** This platform has helped our organization in many ways. It provides powerful remote access that enables my IT team to troubleshoot and resolve issues remotely, which reduces resolution time and overall support costs. ### 33. Intuitive, Real-Time Dashboards That Strengthen Support Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Michele H. | Solutions Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Atera?** This tool strengthens control and communication between support, users, and management. The system is highly intuitive and easy to navigate, delivering a practical, well-organized experience from the very first login. I also like how the dashboards offer a strategic, clear view of the team, making it possible to monitor both day-to-day incidents and chat support in real time. **What do you dislike about Atera?** Our experience has been truly incredibly, it adapts to our needs and the solutions it offers simplify and optimize our daily lives, thanks to this platform there is a genuine interest in understanding and solving the needs of each client. **What problems is Atera solving and how is that benefiting you?** We use Atera as our RMM tool to connect with our clients and to document their assets. It offers real-time device monitoring and centralizes key information in one environment, which makes it easier to manage assets, users, and day-to-day operational routines. ### 34. Quick Setup, Immediate Value with Clear Device Monitoring and Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Nermin O. | Information Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Atera?** I like that the implementation is quick and easy, and once it’s up and running, it delivers immediate value through device detection, monitoring, and alerts, which has saved us several on-site visits. The interface is also clear and user-friendly, making it easy for engineers to understand the network configuration and quickly spot and identify problems. **What do you dislike about Atera?** From our perspective, the range of features is impressive without feeling overly complex. I especially appreciate the customizable notifications; they’ve been extremely useful for diagnosing problems as they come up. So far, we haven’t had any issues. **What problems is Atera solving and how is that benefiting you?** Our team uses Atera frequently, especially for proactive monitoring and fault diagnostic, and it has become an essential tool for our daily operations. Furthermore, it allows us to perform essential tasks such as restarting devices, checking performance, and receiving alerts from anywhere, facilitating remote management. ### 35. Atera helped us manage endpoints and support requests more efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Emily H. | Infrastructure Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Atera?** What I appreciate most about Atera is that it combines remote monitoring ticket management and device administration in one platform. Before using it our technicians had to jump between different tools throughout the day. With Atera most of the information we need is available in a single workspace which makes support operations much smoother. **What do you dislike about Atera?** While the platform is easy to start using there are some advanced settings that take time to fully understand. New administrators may need additional training to get the most value from every feature. **What problems is Atera solving and how is that benefiting you?** Our biggest challenge before Atera was managing endpoints and support tickets across separate systems. Information was fragmented and technicians often spent extra time gathering details before troubleshooting a problem. ### 36. Atera’s Per-Technician Pricing Scales Perfectly for Our Growing MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Gestion T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Atera?** We operate as a managed service provider and telecommunications consultant for businesses across Montevideo and the wider region. Our biggest challenge was scaling our software costs as our client base grew. Atera’s per-technician pricing model has been the perfect solution for our MSP, because it lets us deploy the Atera RMM agent to thousands of client endpoints without our costs rising in step with every new device. **What do you dislike about Atera?** Because we operate in Latin America, our revenue is primarily in UYU, but Atera bills in USD. Currency exchange rate fluctuations mean our monthly software expense varies, which complicates our internal accounting ledgers. **What problems is Atera solving and how is that benefiting you?** Traditional RMM platforms penalized us for acquiring new clients by charging per-device fees. Atera flips that model, which allows uruguaycom to aggressively expand our managed services portfolio. ### 37. Reliable All-in-One Platform That Simplifies Daily Support Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay T. | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Atera?** Atera brings together the core tools our technicians use every day, which has simplified how we manage support operations. Remote access, ticket management, monitoring, and automation all work well together, making daily tasks feel much more organized. The platform has been reliable since we adopted it. **What do you dislike about Atera?** I would have liked deeper reporting for long-term operational analysis. More customization options for the dashboards would also enhance the overall experience. **What problems is Atera solving and how is that benefiting you?** Atera has helped us centralize IT management, automate routine maintenance, improve technician productivity, and provide faster, more consistent support for both employees and clients. ### 38. Atera’s Per-Technician Pricing Is a Lifesaver for Large, Distributed Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Poubelle M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Atera?** We manage waste-collection fleets and environmental logistics hubs across Europe, so our footprint is massive—from rugged tablets in garbage trucks to equipment at disposal sites. Atera’s per-technician pricing model is an absolute lifesaver. We can deploy the monitoring agent widely, while still paying only a flat monthly fee for our core IT staff at headquarters. **What do you dislike about Atera?** Because our operations span multiple regions, our facility managers submit tickets in both French and English. While Atera’s ticketing system is robust, the native automated translation features for the support desk are lacking. **What problems is Atera solving and how is that benefiting you?** In the logistics and environmental services sector, IT budgets are notoriously tight. Atera has completely decoupled our software licensing costs from our device count, which has allowed us to aggressively digitize our recycling plants. ### 39. Atera’s Per-Technician Pricing Makes Scaling Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Aradhya T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Atera?** For a growing managed service provider, Atera’s per-technician pricing model is, in my view, its single biggest advantage in the market. Most remote monitoring and management tools charge per endpoint, which aggressively penalizes you for onboarding larger clients. With Atera, we can deploy the monitoring agent to thousands of client PCs without feeling punished for scaling up. **What do you dislike about Atera?** The native reporting engine is functional, but it lacks the high-end polish needed for client-facing presentations. When I sit down for the quarterly business review with a client, I want to be able to hand them a beautifully branded PDF. **What problems is Atera solving and how is that benefiting you?** Before Atera, we were juggling separate, expensive tools: an RMM for monitoring, a PSA for ticketing, and a separate remote access subscription. Atera consolidates all three into a single, cloud-native dashboard. ### 40. Centralize Monitoring with Ease, but Dashboards Can Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Fabio R. | tecnico de informatica, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Atera?** I like to use a single platform for monitoring, this greatly speeds up daily support. I also appreciate the integrated remote access, which makes my activities much easier. The initial setup of Atera was smooth and quick, and in no time we were able to add devices and increase resource utilization according to daily needs. **What do you dislike about Atera?** I had some difficulties with the reports and dashboards; they could be more adjusted. At times, I felt the lack of more customization options for creating more detailed dashboards for management. **What problems is Atera solving and how is that benefiting you?** I use Atera to centralize monitoring and support, significantly improving device management. It streamlines our daily support, allowing integrated remote access. ### 41. Quick Group Policy Setup and Seamless Ticketing Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad I. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Atera?** We switched over from the old, clunky management suite last year and haven’t looked back. Setting up the agent through our Group Policy deployment took just minutes, and the ticketing system integrates nicely with our internal workflow. **What do you dislike about Atera?** Exporting a custom report into a neat PDF format can sometimes require a bit of manual formatting on my end to make it look presentable for management meetings. **What problems is Atera solving and how is that benefiting you?** It streamlines our daily maintenance routine, allowing our small crew to oversee twice as many workstations without letting software updates fall behind. ### 42. Atera satisfies all of our RMM needs at an affordable price. **Rating:** 4.5/5.0 stars **Reviewed by:** Colin B. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Atera?** I appreciate how easy it is to deploy, and the continuous improvements it has brought to our end-user environment. **What do you dislike about Atera?** Like with any RMM, you have to keep making adjustments to the configuration as you go. Over time, though, you end up with a custom RMM that’s tailored to your company’s needs. **What problems is Atera solving and how is that benefiting you?** This tool has been a major time-saver for our patch management. The ability to monitor systems remotely has also saved our helpdesk a ton of time. **Official Response from Gil Givoni:** > Hey Colin, Thanks for your praise, we are proud to continuously improve the service and offering of Atera, to tech and end customers alike. Developing your custom, tailor fit profile, folder and site management takes time, would be interesting to hear suggestions to improve this for you in our community https://community.atera.com ### 43. Atera’s AI Automation and RMM Made Device Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Nathaniel C. | Endpoint Management Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Atera?** Atera has improved the way we manage end-user devices. The AI agents resolve common device issues quickly, and the automation helps keep our systems up to date without constant manual effort. The RMM tools provide clear visibility into overall device health, while the helpdesk integration ensures issues stay tracked from start to finish. Overall, the end-user experience has noticeably improved. **What do you dislike about Atera?** Device policies require careful setup to get right. Even then, a few edge cases can still escalate unexpectedly. The initial rollout also took some time, so it wasn’t as quick as I’d hoped. **What problems is Atera solving and how is that benefiting you?** It helped reduce device-related issues across the board. Downtime has dropped, support tickets have decreased, and employees are experiencing fewer disruptions in their day-to-day work. ### 44. Versatile, Feature-Rich Tool with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Maksymilian G. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Atera?** The product is very versatile, and the background tools make troubleshooting much easier. I like the ability to link devices to users, I've been very impressed with its functionality. I appreciate its integration with so many tools, which helps resolve a wide range of issues. **What do you dislike about Atera?** I find the reports difficult to customize, and it would be helpful to have the ability to run more advanced queries on the data. Some parts of the product also don’t feel very comprehensive or well optimized, which makes it harder to get exactly what I need from the reporting. **What problems is Atera solving and how is that benefiting you?** It helps me organize customer data and allows us to manage a large number of devices. Being able to manage multiple devices makes it easy to manage our customer' devices. It has simplified my workflow. ### 45. Solid Security Visibility with Instant BitLocker Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Hirak M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atera?** Our associates handle highly sensitive corporate data, including upcoming mergers, board minutes, and financial audits. Hardware loss is a massive risk. Atera provides a solid baseline for security visibility, and now I can instantly verify that BitLocker encryption is actively running on every single remote laptop. **What do you dislike about Atera?** The administrative session timeout settings feel rigid. I understand the need for strict security, but Atera logs my IT staff out quickly. If they step into the server room to physically inspect the NAS, they’re then forced to completely re-authenticate, including entering the two-factor codes again. **What problems is Atera solving and how is that benefiting you?** We previously had zero visibility into the security posture of laptops that rarely connected to the corporate office network. Atera helps us automate security compliance by scheduling and forcing security patches overnight, while also actively monitoring our devices. ### 46. Atera Makes Compliance and Audits Far More Manageable **Rating:** 5.0/5.0 stars **Reviewed by:** Tanveer R. | IT Compliance Officer, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Atera?** Atera supports compliance by enabling consistent execution. The AI agents follow defined rules, and automation helps ensure maintenance is completed on time. Reporting is useful during audits, and the logs provide clear traceability. Overall, compliance work feels much more manageable. **What do you dislike about Atera?** Compliance rules need to be set up carefully. For some audits, I still have to do manual checks. Report customization is possible, but it takes time to get it the way I want. **What problems is Atera solving and how is that benefiting you?** It reduced our compliance risk and cut down on manual checks. Audit preparation became much easier, and overall it improved my confidence in the process. ### 47. Atera’s Scalable Pricing Makes RMM for Every Device a No-Brainer **Rating:** 5.0/5.0 stars **Reviewed by:** Sachana J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Atera?** We operate a fast-paced corporate law and advisory firm, and we manage the technology for hundreds of attorneys and financial advisors. That requires an agile IT department. Atera’s pricing model is exactly what we were looking for, because we can install the RMM monitoring agent on every laptop and every office workstation without worrying about our software licensing costs inflating. **What do you dislike about Atera?** The native executive reporting modules are functionally sound, but they’re visually uninspired when I need to present internal IT metrics and security posture to the senior partners during the monthly board meetings. **What problems is Atera solving and how is that benefiting you?** IT costs were becoming a barrier to scaling our firm, and Atera completely decouples our software licensing from the device count, allowing us to seamlessly provision laptops. ### 48. Aters IT automation profiles: A Lifesaver for Large-Scale Data Validation **Rating:** 5.0/5.0 stars **Reviewed by:** Tanvir A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Atera?** My division manages massive e-commerce data validation tasks, particularly the heavy backend scripts required for address parsing and complex product taxonomy updates across the routing network. Aters IT automation profiles has been a lifesaver for us. We have dozens of heavy data-crunching nodes that occasionally suffer from memory leaks due to the sheer volume of address standardization they process. **What do you dislike about Atera?** The alerting thresholds for CPU and memory usage can be a bit rigid, because our taxonomy validation scripts cause massive, intentional CPU spikes when processing the new multi-cluster catalog. **What problems is Atera solving and how is that benefiting you?** Our data validation nodes were frequently crashing under heavy load, which caused delays in our e-commerce dispatch queues. Atera acts as an automated custodian for our infrastructure, helping us keep things running more smoothly. ### 49. Atera Makes IT Performance Predictable with AI Automation and Clear Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Jean D. | Director of Technology, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Atera?** Atera has made our IT performance feel much more predictable. The AI agents handle routine requests consistently, and the automation helps reduce day-to-day variability. The dashboards present trends clearly, which makes leadership reviews easier and more straightforward. Overall, planning feels more grounded and less reactive. **What do you dislike about Atera?** The executive dashboards need more customization, and some of the insights feel a bit too high-level for my needs. The initial setup also took a few rounds of iteration before everything was configured the way I wanted. **What problems is Atera solving and how is that benefiting you?** It improved predictability for leadership. There were fewer surprises, and planning became more accurate. As a result, trust in IT increased. ### 50. Atera’s One-Click Splashtop Remote Access Is a Lifesaver for POS Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sina G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Atera?** During the night, a frozen POS terminal can cause massive delays in the kitchen and frustrate the guests. Atera’s Splashtop remote access integration is a lifesaver. If a cashier reports a software glitch, I don’t have to drive across Islamabad; I just click one button in Atera and instantly take over the terminal’s screen. **What do you dislike about Atera?** When I remote into older, lower-spec terminals that are already maxing out their CPU running heavy hospitality software, using Splashtop remotely can cause the terminal to freeze completely. **What problems is Atera solving and how is that benefiting you?** Downtime on the restaurant floor directly impacts revenue and customer satisfaction. Atera eliminates the physical distance between the IT desk and the dining rooms, allowing us to resolve critical software issues instantly. ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+03%3A45%3A20+-0500&secure%5Bsession_id%5D=f17afc94-8dd4-43bb-be16-aedff2d89154&secure%5Btoken%5D=95ace472b5dddc17d066b17199acc395e760854e682f72cff214be5220f4dd7c&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - 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[ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Alerts/Notifications - Patch Prioritization - Status Tracking - Audit Management - Network Wide Management - Remote Access/Control - Remote Monitoring & Management - Vulnerability Scanning - Activity Tracking - Policy Management - Remote Update/Installation - IT Asset Tracking - Approval Process Control - Automatic Patch Deployment - Access Controls/Permissions - Customization - Dashboard - Patch Testing - Support Ticket Management - Automatic Scans - Active Directory Integration - Compliance Management - Application Management - API - Risk Assessment - Scheduling - Reporting & Statistics - Maintenance Scheduling - Generative AI - Real-Time Updates - Usage Tracking/Analytics - AI Copilot - Patch Management - Third-Party Integrations - Server Monitoring - Real-Time Reporting - Event Logs - Service Level Agreement (SLA) Management **Additional Functionality** - Search/Filter - Risk Management - Generative AI - Alerts/Notifications - Compliance Management - Third-Party Integrations - Certificate Assessment - API - Incident Management - Automated Containment - Real-Time Data - Vulnerability Scanning - Monitoring - Policy Management - Asset Discovery - Penetration Testing - Runtime Container Security - Activity Dashboard - Security Auditing - Issue Tracking - Threat Intelligence - Patch Management - Endpoint Management - Collaboration Tools - Vulnerability Management - Goal Setting/Tracking - Vulnerability Assessment - Asset Tagging - Assessment Management - Access Controls/Permissions - AI Copilot - Vulnerability/Threat Prioritization - Vulnerability Protection - Risk Assessment - Reporting/Analytics - SQL Injections **Feedback Management** - Feedback Management **Proactive Error Detection** - Proactive Error Detection **Alerts/Notifications** - Alerts/Notifications **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Natural Language Processing** - Natural Language Processing **Integration into Third Party Applications** - Integration into Third Party Applications **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance - User Management - Task Management - Issue Management - Mobile Device Management **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring - IT Monitoring - Performance Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Automation - AI Agents** - Natural Language Processing - Simulation and Scenario Generation **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring - Bandwidth Monitoring - IP Address Monitoring - Server Monitoring - Multi-Location Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking - Deployment Management - Policy Management - Configuration Management - IT Incident Management - Remediation Management - Support Ticket Management - Compliance Management - Activity Tracking - Help Desk Management - Inventory Management - Contract/License Management - Vendor Management - Network Monitoring - Server Monitoring - Server Monitoring - Network Monitoring **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis - Real-Time Data - Historical Trend Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management - IT Asset Management - Activity Tracking **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security - Service Level Agreement (SLA) Management - Asset Lifecycle Management - Application Management - Configuration Management - Data Storage Management - Calendar Management - Workflow Management - Compliance Management - Inventory Management - Remote Monitoring & Management - Capacity Management - Change Management - User Management - Configuration Management - User Management - Remote Monitoring & Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Remediation Management - Network Resource Management - Patch Management **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management - Remote Monitoring & Management - Configuration Management - Task Management - License Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Incident Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing - Service Level Agreement (SLA) Management - Remote Access/Control **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Additional Functionality** - Mobile Content Management - Generative AI - Remote Access & Monitoring - Deployment Management - Policy Management - Patch Management - Encryption - Compliance Management - Alerts/Notifications - Configuration Management - User Management - Support Ticket Management - BYOD Management - AI Copilot - Mobile Device Management - Endpoint Management - App Management - Access Controls/Permissions - Workflow Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Active Directory Integration **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Additional Functionality** - Audit Trail - Single Sign On - Security Tools - Server Monitoring - Generative AI - Self Service Portal - Event Logs - Maintenance Scheduling - Data Import/Export - Personalization and Recommendation - AI Copilot - IT Reporting - Alerts/Notifications - Access Controls/Permissions - Issue Auditing - Dashboard - API - Real-Time Notifications - Real-Time Monitoring - Workflow Automation **Additional Functionality** - Audit Trail - Build Automation - Alerts/Notifications - Scheduling - Maintenance Scheduling - Generative AI - Dashboard - Endpoint Protection - API - Real-Time Reporting - Billing & Invoicing - Anti Virus - Security Tools - Performance Metrics - Event Logs - Self Service Portal - Real-Time Analytics - Backup and Recovery - CRM - Real-Time Updates - AI Copilot - Customizable Reports - Usage Tracking/Analytics - Task Scheduling - Automatic Backup - Device Auto Discovery - Vulnerability Scanning - For MSPs - Customizable Branding - Real-time Alerts - Activity Dashboard - Real-Time Data - Access Controls/Permissions - Reporting/Analytics - Network Security - Uptime Reporting **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Audit Trail - Collaboration Tools - Generative AI - Mobile Access - AI Copilot - Configurable Workflow - Data Extraction - Risk Assessment - Charting - Compliance Tracking - Reporting & Statistics - Self-Updating Maps - IT Asset Tracking - Dependency Tracking - Data Import/Export - Data Connectors - Drag & Drop - Map Exporting - API - Color Codes/Icons - Uptime Reporting - Document Storage - Activity Dashboard - Scheduling - Event Logs - Customizable Reports - Web Traffic Reporting - Downtime Tracking - Threshold Alerts - Simple Network Management Protocol (SNMP) - Access Controls/Permissions - Troubleshooting - Maintenance Scheduling - Network Mapping - Performance Metrics - Dashboard - Search/Filter - Vulnerability Scanning - Virtualization - Baseline Manager - Real-Time Notifications - Mobile Alerts - Alerts/Escalation - Bug/Issue Capture - Mobile Network Troubleshooting - Issue Auditing - Customizable Dashboard - Email Alerts - Anti Virus - Diagnostic Tools - Remote Update/Installation - Remote Access/Control - Workflow Automation **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,951 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,042 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) - 4.4/5.0 (200 reviews)