# Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,145 ## About Atera The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing IT Autopilot by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com ## Atera Pros & Cons **What users like:** - Users appreciate the **ease of use** of Atera, enjoying its intuitive interface and all-in-one functionality. (386 reviews) - Users value the **automation and scripting capabilities** of Atera, significantly enhancing efficiency and saving deployment time. (273 reviews) - Users value Atera's **automation and AI capabilities** , enhancing efficiency and providing solid infrastructure visibility. (260 reviews) - Users find Atera's **efficiency** exceptional, seamlessly managing client machines and automating tasks to save valuable time. (210 reviews) - Monitoring (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, appreciating its efficiency and all-in-one dashboard for managing tasks. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users note the **missing features** in Atera, expressing a need for improved dashboard and reporting capabilities. (161 reviews) - Users express concerns over **limited features** , particularly in the mobile app and billing options available in Atera. (135 reviews) - Users feel that Atera requires **improvements in interface changes and system performance** that disrupt their workflow and efficiency. (96 reviews) - Users find that **automation workflows and threshold profile limitations** require improvements for easier management and efficiency. (91 reviews) - Users face **feature issues** with Atera, including disruptive changes and problems with remote access and agent installation. (84 reviews) - Users find the pricing of Atera to be **somewhat high** , which may limit accessibility for solo-preneurs. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. Atera’s AI Agents and Autopilot Save Time and Keep IT Focused **Rating:** 5.0/5.0 stars **Reviewed by:** Jan N. | IT Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Atera?** Atera has freed up time for our IT team to focus on improvements. The AI agents resolve many recurring issues automatically, and IT Autopilot takes care of background maintenance. As a result, fewer interruptions reach the team, and we can stay focused on higher-value work. The reporting also makes it clear how much time is being saved overall. Because of that, our work feels more meaningful. **What do you dislike about Atera?** The time savings take a while to fully realize. Some of the automation still requires monitoring, and the reports need customization to be truly useful. **What problems is Atera solving and how is that benefiting you?** It reduced the constant interruptions we were dealing with. Strategic projects started moving forward faster, and IT morale improved along the way. Planning also became more realistic, which made it easier to set expectations and follow through. ### 2. Atera Unified Platform Made IT Budgeting Predictable **Rating:** 5.0/5.0 stars **Reviewed by:** castagna R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Atera?** Controlling operational expenditure is critical in hotel management. Atera’s decision to combine remote monitoring and management, helpdesk ticketing, and reporting into one unified platform allowed us to cancel several disjointed IT software contracts. The flat pricing also makes forecasting our annual IT budget very predictable. **What do you dislike about Atera?** The executive reports generated by the platform are still a bit too dense and technical. When I present our monthly operational health to the hotel ownership group, they don’t want to see a list of executed PowerShell scripts; they just want a high-level visual summary of the network uptime. **What problems is Atera solving and how is that benefiting you?** Our IT infrastructure felt like a black box, and we were paying unpredictable hourly rates to external vendors who relied on a patchwork of remote tools. ### 3. Effortless Scaling and Automation for Managed IT Services **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Atera?** Altera allows us to efficiently scale and seamlessly implement our Managed IT Services for an unlimited number of clients and endpoints, making the process both simple and cost-effective. Regardless of whether a client operates in a legacy IT environment, uses cloud hosting, or relies on IoT, we are able to manage, update, migrate, and optimize their workloads by leveraging AI and automation. With Altera, we can offload tasks such as ticketing, customer support, and contract management, which lets us concentrate on value-added projects while having confidence that the systems remain well maintained. Altera also integrates with our SOC's Client Health Dashboard, giving us RMM client access, monitoring capabilities, and PSA policy enforcement. I recommend giving Altera a try—you’ll find it becomes an essential part of your daily operations. **What do you dislike about Atera?** Atera does not assist with managing Cloud SaaS workloads or end-user licensing, which happens to be a key area of expertise for us as an MSP. However, Altera is integral in providing reports and compliance verification. **What problems is Atera solving and how is that benefiting you?** Altera serves as a game enabler by automating many of the time-consuming, low-level support tasks. This allows us to dedicate more attention to higher-value customer services and project-based work. As a result, customer satisfaction increases, and customer support becomes a profitable aspect of our operations. ### 4. Atera’s All-in-One RMM + Ticketing, with Robin AI as a Real Time-Saver **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Atera?** Atera's all-in-one approach is what really stands out to me — RMM, ticketing, patching, and AI automation all in one place without needing to stitch together multiple tools. The per-technician pricing is a huge plus since you're not penalized for adding endpoints. And the AI agent, Robin, has been a game changer for reducing repetitive help desk work. **What do you dislike about Atera?** The reporting can feel a bit limited and inflexible if you need highly customized outputs. The ticketing and asset management side still feels a little unpolished compared to dedicated tools. And while the AI features are impressive, they sometimes feel like they're being pushed ahead of the core platform being fully fleshed out. **What problems is Atera solving and how is that benefiting you?** Before Atera, managing updates, troubleshooting, and monitoring across all our endpoints was almost entirely manual work. Now most of that is automated — patches go out on schedule, alerts catch issues before they cause downtime, and our technicians can handle problems remotely without disrupting end users. It's shifted us from constantly putting out fires to actually staying ahead of them. ### 5. Intuitive user interface, versatile ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael G. | Geschäftsführender Gesellschafter, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Atera?** I find the new interface of Atera extremely intuitive and visually appealing, which makes its use very pleasant. Everything is clearly presented, and I can customize my dashboard according to my needs. I particularly appreciate the ability to configure and preset custom views in the ticketing system, which makes the work very efficient. The logical structure of Atera allows me to get accustomed to it very quickly. The system significantly eases daily tasks as it performs many necessary and tedious tasks in parallel and automatically. I can easily apply patch and update routines to different groups or device types and subsequently only check where problems may have occurred. Atera offers a clear time saving through its numerous features, which repeatedly prove valuable for our business operations. It is unthinkable not to use this tool anymore. **What do you dislike about Atera?** Although there are many templates, they are never sufficient and the exchange between users is less active than desired. The scripting function for automation remains unclear and there is a lack of feedback on the functionality and security of the scripts. The AI implementation does not yet meet expectations, particularly in supporting specific application areas and creating knowledge databases. Patch management often shows delays in feedback, making it unclear whether tasks have been successfully completed. **What problems is Atera solving and how is that benefiting you?** I use Atera for managing customer devices and as a ticketing system that centralizes our communication. It facilitates automated tasks like updates and is flexible in customizations, which saves time and increases efficiency. **Official Response from Gil Givoni:** > Thank you for your fantastic review! 😊 We’re thrilled to hear that Atera has become a game changer for your company, and that our ticketing system and knowledge base have made such a positive impact on your workflow. It’s great to know that the tool is helping you improve efficiency and automate processes—exactly what we strive for! 🚀 We also appreciate your feedback on patch management status. We’ll certainly take this into account as we continue to enhance the platform. If you haven't yet found the detailed progress information, our support team would be happy to assist! It’s awesome to hear that Atera’s continuous improvements are making a difference for you every month. If you'd like to share more insights or connect with other IT professionals, feel free to join our community: community.atera.com. 💡💙 ### 6. Atera: Advanced Technology, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Luvuyo N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Atera?** I use Atera for ticketing, remotely managing devices, and generating reports. It helps me identify all the devices that are missing updates and facilitates patching. I like how Atera offers alternative remote tools like Anydesk, Splashtop, and TeamViewer, which gives me flexibility in remotely accessing devices. The initial setup was easy, and I appreciate the inclusion of 2FA security. Atera came with more advanced technology than the previous product we used, which was N-able. Overall, I would definitely rate it a 10 out of 10 for recommending it to others. **What do you dislike about Atera?** Managing printers is a bit challenging with Atera. I wish we could wake printers up when they're offline or maybe access them remotely. **What problems is Atera solving and how is that benefiting you?** I use Atera for ticketing, remotely managing devices, and reporting. It solves the problem of identifying devices missing updates and patching. ### 7. Atera’s Pay-Per-Technician Pricing Is a Perfect Fit for a Small IT Team **Rating:** 5.0/5.0 stars **Reviewed by:** Serina J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Atera?** We manufacture and support specialized interactive audio hardware and a digital interface for board game cafés. Our footprint of endpoints is massive and constantly growing, but our core IT team is very small. Atera’s pay-per-technician pricing model is a perfect fit for our business structure. **What do you dislike about Atera?** The alerting thresholds can feel rigid when dealing with non-traditional hours, because our partner cafes and streaming studios often power down the specific gaming tables at 2:00 AM. **What problems is Atera solving and how is that benefiting you?** Before Atera, we were using a patchwork of remote access tools and a separate ticketing system, which meant our response times were very slow. Atera consolidates our helpdesk and endpoint monitoring into one unified dashboard. ### 8. Atera Made IT Growth Manageable with AI Agents and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Islam A. | IT Growth Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Atera?** As our organization expanded, Atera helped keep IT complexity under control. The AI agents absorbed the increased support demand, and IT Autopilot took care of repetitive tasks automatically. Even as our infrastructure grew, RMM visibility remained clear, and automation helped ensure our processes stayed consistent. Overall, growth felt manageable from an IT standpoint. **What do you dislike about Atera?** As we grew, we had to revisit our configurations. A few automation rules also needed refinement, and the dashboards required updates to stay aligned with our current setup. **What problems is Atera solving and how is that benefiting you?** It helped prevent IT sprawl as we grew. The quality of support stayed consistent, and downtime remained low. Overall, our IT scaled smoothly alongside the business. ### 9. Cloud-Native RMM That Simplifies Global IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nagma P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Atera?** Managing IT for a distributed enterprise is much easier when the management tools are cloud-native. Atera requires absolutely zero local footprint for the management server, so I don’t have to maintain, patch, or secure an on-premises RMM server. The platform connects our entire global fleet of laptops and servers in one dashboard, which makes day-to-day oversight far simpler. **What do you dislike about Atera?** The macOS agent is noticeably inferior to the Windows version. A small subset of our creative marketing department uses Macs, and the Atera agent frequently fails to execute basic background scripts. **What problems is Atera solving and how is that benefiting you?** Supporting remote workers used to be difficult because we had to force them to connect to a VPN. Atera completely eliminates the need for VPN connectivity for IT management. ### 10. Atera’s Flexible Pay-Per-Technician Model Fits Our Seasonal Team **Rating:** 5.0/5.0 stars **Reviewed by:** Cordova R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Atera?** Managing hardware for a crew scattered across remote, high-elevation sites and deep valleys requires a very flexible support model. Atera’s pay-per-technician structure is perfect for us because our technician count changes depending on how many temporary workers we hire for the dry season. **What do you dislike about Atera?** The Wake-on-LAN functionality is highly unreliable when I try to wake up heavy drafting workstations across different office subnets. **What problems is Atera solving and how is that benefiting you?** A broken application out in the field used to mean a dead day. A crew would drive two hours to a site, realize their GPS syncing software was throwing an error, and then have to drive all the way back to the main office for IT help. Atera prevents this massive waste of payroll and vehicle fuel. ### 11. Atera Powers Mature, Autonomous IT Operations for Long-Term Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Jebarson S. | IT Operations Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atera?** Atera has supported the maturity of our IT operations. Its AI agents have taken over basic support tasks, and IT Autopilot has helped shift us toward greater autonomy. As a result, our processes have become more standardized, and the reporting helps us track improvements in maturity over time. Overall, the platform feels well suited to supporting long-term growth. **What do you dislike about Atera?** Maturity gains take time, and reaching full autonomy requires trust. The setup also needs coordination to get everything aligned. **What problems is Atera solving and how is that benefiting you?** It helped move our IT organization toward a more mature operating model. We saw less reactive, fire-fighting work and a stronger strategic focus. Overall, operations became more sustainable and easier to maintain over time. ### 12. Highly Efficient MSP Solution with Flexible Licensing **Rating:** 5.0/5.0 stars **Reviewed by:** Jamell M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Atera?** I really like the licensing structure of Atera. It counts by tech and not by endpoint, which makes sense from an MSP standpoint. It allows me to grow my company affordably without paying per node. The initial setup of Atera was extremely easy, I had my client base cut over and running in under a week, even with over 500 endpoints. Their product stack is impressive, and they have been there for me through both highs and lows. **What do you dislike about Atera?** Better reporting would be nice. It seems to be behind a pay wall, but overall, I like their product stack. **What problems is Atera solving and how is that benefiting you?** I use Atera for patch management, EDR, general support, and a comprehensive ticketing system as an MSP. Its licensing structure, counting by tech and not by endpoint, makes it affordable and scalable, allowing me to grow my business without paying per node. ### 13. All-in-One Dashboard That Simplifies Monitoring, Tickets, and Remote Access **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu J. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Atera?** What I like most about Atera is that it puts a lot of things in one place. Instead of jumping between different tools for monitoring, tickets, and remote access, you can manage most of it from a single dashboard. **What do you dislike about Atera?** Reporting and search can be a bit frustrating at times, and the UI in some sections doesn’t feel as smooth as you’d expect. It’s not unusable, just not as refined. **What problems is Atera solving and how is that benefiting you?** Before using Atera, managing IT tasks felt more scattered, different tools for monitoring, ticketing and maintenance. Atera helps bring all of that together. You can monitor devices, handle support tickets and run maintenance tasks from one place, which makes day-to-day work more streamlined. ### 14. Quick, Efficient Support Makes Atera Easy to Set Up and Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Atera?** Atera’s customer support is consistently quick and efficient. With very little downtime and more personalized help, it’s been easy to get set up and just as easy to keep using it day to day. **What do you dislike about Atera?** As a company with multiple sites, I don’t like that I can’t organize network connections by site. Instead, all network connections are grouped together, which makes reporting on inventory, patching, and OS updates feel bulky and inaccurate. **What problems is Atera solving and how is that benefiting you?** Atera has modernized our outdated ticketing system and made it easier for our users to find commonly needed information in one centralized location. ### 15. Efficient Management with Room for UI Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Carlos B. **Reviewed Date:** February 18, 2026 **What do you like best about Atera?** I find Atera's RMM and ticketing modules particularly beneficial as they save me time on user support and help create a paper trail for billing and invoicing. I'm also able to extract ticketing data through the API, which is useful for integration with our other systems. The initial setup was straightforward, allowing us to quickly deploy the RMM agent and start using the ticketing feature efficiently. **What do you dislike about Atera?** The UI is slow, even the few seconds between each screen loading adds up over the day. I wish it was just made faster so I'm not waiting constantly and interrupting my workflow during work. **What problems is Atera solving and how is that benefiting you?** Atera helps me manage tickets, connect remotely for support, deploy updates, and be proactive in PC management. The RMM and ticketing modules save time in user support, create a paper trail for billing, and the API allows data integration into other systems. ### 16. Atera’s AI Automation Keeps Service Levels High with Less Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Zafar M. | IT Resource Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Atera?** Atera has helped us maintain high service levels without adding more staff. Its AI agents take care of routine support requests, and the automation features reduce the overall workload for our team. The reporting is clear and makes it easy to spot performance trends. With always-on availability, users can get support at any time, and we’re able to use our resources more efficiently. **What do you dislike about Atera?** Performance tuning takes time, and some metrics need careful interpretation. The setup also required alignment to get everything working as expected. **What problems is Atera solving and how is that benefiting you?** It helped us maintain high service levels while easing staffing pressure. Efficiency improved, and our IT operations became more sustainable over time. ### 17. Atera Rocks with Unified RMM + PSA and Powerful AI Copilot **Rating:** 5.0/5.0 stars **Reviewed by:** Alan S. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atera?** The most helpful of using Atera is that you have both RMM and PSA in one plataform and also the AI capabilities with Copilot and Robin. **What do you dislike about Atera?** The least helpful is that did not have support for mobile devices (android, iOS, etc.) **What problems is Atera solving and how is that benefiting you?** We can automate many daily and repetitive tasks, so we can focus on projects. Also we have better visibility of our environment and much more control of all IT matters. ### 18. Intuitive, Fast, and All-in-One Remote Desktop & Software Management **Rating:** 5.0/5.0 stars **Reviewed by:** Harley S. | Information Technology Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Atera?** Atera is intuitive and easy to use. It is fast and works well. It integrates remote desktop and software management into a simple to use package. **What do you dislike about Atera?** Honestly nothing! There isn't anything I dislike. **What problems is Atera solving and how is that benefiting you?** It's a great ticketing software that monitors my fleet of servers and computers. It tracks ticket progress and monitors each technician's performance. ### 19. Atera’s Per-Technician Pricing Is a Massive Win for Managing Hundreds of Endpoints **Rating:** 5.0/5.0 stars **Reviewed by:** Dira T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2026 **What do you like best about Atera?** Operating a massive commercial printing facility in Australia means we have hundreds of endpoints, from the front-desk PCs and the graphic design MacBooks to our wide-format digital presses. Atera’s per-technician pricing model is a massive financial win for us. **What do you dislike about Atera?** Because Atera is billed internationally, our invoicing is subject to currency fluctuations between the USD and Euro. This makes it frustrating to lock in a completely flat IT operational budget for the fiscal year. **What problems is Atera solving and how is that benefiting you?** Our IT costs used to be unpredictable, and keeping track of which server was running which digital press was a nightmare. Atera now centralizes our entire infrastructure into a single dashboard. ### 20. Atera Keeps Our Mobile Endpoints Secure with Fast Geolocation and Remote Wipe **Rating:** 5.0/5.0 stars **Reviewed by:** Serli T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Atera?** Protecting customer data is a major priority when your employees are walking into private residences every week. I rely on Atera to maintain a strict security boundary around mobile endpoints. The ability to instantly geolocate a missing tablet that a technician accidentally left in a customer’s basement is invaluable, and I can also easily trigger a remote wipe command through the dashboard. **What do you dislike about Atera?** The agent installation process frequently triggers false positives with our specialized enterprise resource planning software. **What problems is Atera solving and how is that benefiting you?** We had no centralized way to enforce basic security hygiene across our remote workforce. Technicians would frequently delay essential OS updates for months because they didn’t want to wait for their machines to boot. Atera automated this entire compliance process. ### 21. Consistent, Always-On Support with Atera’s AI Agents and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jacek J. | IT Service Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2026 **What do you like best about Atera?** Atera keeps support consistent across shifts. The AI agents respond in the same way each time, and the always-on availability helps ensure coverage between teams. Automation also reduces handoff issues, so the helpdesk stays organized and service quality feels uniform overall. **What do you dislike about Atera?** Shift-specific workflows still need to be set up properly. Some escalations continue to require manual review. Training should happen early on so everyone understands the process from the start. **What problems is Atera solving and how is that benefiting you?** It reduced variation between shifts, and the quality of support became much more predictable. Users noticed fewer delays, and overall IT operations feel smoother and more consistent. ### 22. Fantastic Security Visibility and Quick Windows Defender Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Iman T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Atera?** Hardware loss is the biggest risk during post-operations, with laptops frequently stolen from warehouse vehicles. Atera provides a fantastic baseline for security visibility, and I can instantly verify that Windows Defender hasn’t been disabled by a user trying to install unapproved tools. **What do you dislike about Atera?** The administrative session timeout and inactivity settings feel short and rigid. For security reasons, I understand logging out inactive sessions, but Atera logs technicians out of the web portal too quickly. **What problems is Atera solving and how is that benefiting you?** We had almost no visibility into the security posture of devices that rarely connected to our corporate VPN. Some warehouse workers avoided updating their machines for months because they didn’t want to slow down their internet connections. ### 23. Efficient, Cost-Effective, and Seamless Support **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya T. **Reviewed Date:** January 26, 2026 **What do you like best about Atera?** I like that Atera helps us take remote access very seamlessly for Windows computers, and the ticketing is embedded in the tool, which makes things easier for our team. The standout part for me is the support team; whenever there's an issue with any functionality, like a dropdown not looking right or a default view shuffling the tickets in an unwanted way, the Atera support team is quick to fix these issues right away. I also appreciate that Atera is an organization striving to improve continuously according to their users' feedback. Their autopilot feature is fantastic, allowing our customers to resolve most issues just by visiting the customer portal. Another thing I find really valuable is how our scripts work exceptionally well with Atera. We've scheduled tons of scripting to deploy applications, host files, updates, and more from the back end without bothering the customers too much. This has been a great feature for us, making our work easier by automating actions like deleting cache or updating host files. The support and functionality of Atera really stand out for me. **What do you dislike about Atera?** Nothing as such. I find the product o be compatible with company needs. **What problems is Atera solving and how is that benefiting you?** I use Atera for seamless remote access to Windows computers, embedded ticketing, and effective scripting, which simplifies patch management and resolving issues. It's cost-effective compared to using Jira and TeamViewer separately. ### 24. All-in-One Tool, but a Few Features Still Evolving **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley T. | Owner/Accountant, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Atera?** I like most about Atera is how easy it is to use and set up compared to other RMM and PSA tools. The dashboard is easy to work with I can monitor all devices, run scripts, and manage tickets without switching between multiple screens. The remote access works smooth, and I really appreciate the built-in automation features for patch management and alerts. It’s also great that everything (monitoring, helpdesk, reporting, billing) is in one platform. With cloud-based setup I manage clients from anywhere, which saves a lot of time day to day. **What do you dislike about Atera?** Some advanced features feel limited compared to larger enterprise tools. Reporting could be more customizable, and the integrations list, while growing, still lacks a few popular options. Sometimes there’s a slight delay when remote-connecting to devices, and the mobile app could use more functionality. Support is generally helpful but can take time to respond during busy hours. Still, for the price and simplicity, these are small trade-offs. **What problems is Atera solving and how is that benefiting you?** Atera helps me manage and monitor all of my office computers and client systems in one place, which is extremely helpful for keeping our accounting software and sensitive financial data secure. Before using Atera, we had to handle updates, maintenance, and troubleshooting manually, now most of that is automated. It alerts us to issues before they cause downtime, saving us a lot of time during tax season and client deadlines. The remote access feature is also a huge benefit because our IT support team can fix problems quickly without disrupting daily work. I love this suggestion from our IT guy, It has been a game changer. Overall, Atera gives us more reliability, less downtime, and stronger data security across our accounting systems. ### 25. A real game changer for remote management. **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Desktop Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Atera?** Probably the ease of which you can deploy software in the background, this has really increased productivity for us. It may even eventually end up replacing our Imaging Server. **What do you dislike about Atera?** The interface has a slight learning curve, but honestly it's probably one of the best ones I've worked with. I can't say I prefer anything else to it right now. **What problems is Atera solving and how is that benefiting you?** The biggest problem it has helped us with is keeping track of which programs are already deployed and patching computers that missed deployments due to being disconnected when they were pushed out. We're able to easilly install programs in the background without disrupting a user. ### 26. Perfect Per-Technician Pricing for Managing Hundreds of Endpoints **Rating:** 5.0/5.0 stars **Reviewed by:** Cheikh A. | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Atera?** Operating 24/7 means we manage hundreds of endpoints, from call center workstations to rugged tablets mounted inside our vehicles. Atera’s per-technician pricing model is exactly what a high-volume mobility company needs: we don’t get penalized for installing the agent on three hundred in-car devices when we only need IT support once a year. **What do you dislike about Atera?** The network discovery add-on feels too aggressive, but I haven’t had any other issues with it. **What problems is Atera solving and how is that benefiting you?** Before deploying Atera, an IT issue with a tablet driver meant we had to pull that vehicle off the road and bring it back to the depot, which cost us direct revenue. Atera eliminates this waste. ### 27. Streamlines IT Operations with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Tijo T. | Associate Manager-Alliances & ISV Partnerships , Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Atera?** I like Atera for its usability. It's very easy to use from both the admin and user perspectives, which is very good. The RMM feature is something I use on a day-to-day basis, and it's quick and proactive in identifying and resolving issues without delays, unlike other software I've used. It also reduces our day-to-day IT operations by minimizing manual effort, and the online aspect really helps. **What do you dislike about Atera?** The enablement perspective is always a challenge for new people. They could get some better documents for training the new users, especially for those joining our IT team. It would be really great to have onboarding documents in place. **What problems is Atera solving and how is that benefiting you?** I use Atera for IT asset management and remote monitoring, which maintains device visibility and lifecycle control. It improves response times and accountability with centralized IT ticketing. Atera also reduces manual IT efforts and quickly resolves system issues. ### 28. Strong RMM/PSA with Helpful Support, but Limited Third-Party App Installation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Atera?** It covers all what an RSP needs from an RMM and PSA tool. Easy to learn the UI usage. There are many integrated services from another service providers (e.g. Bitdefender). Good performance of UI. The pricing is a little bit high. The support is very helpful. **What do you dislike about Atera?** The installation of the 3tr party application is not fully supported. The result of the script running not enough informative and sometimes incorrect. Some report contains incorrect informations. **What problems is Atera solving and how is that benefiting you?** It helps me in the remote support proveding to our customers. ### 29. Fantastic Security Visibility for Our Mobile Fleet **Rating:** 5.0/5.0 stars **Reviewed by:** Droach T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atera?** Protecting sensitive commercial data for field sales reps—such as dealer pricing tiers—is my top priority. Atera provides a fantastic baseline of security visibility across our entire mobile fleet. I can instantly verify BitLocker encryption, and if a laptop goes missing, I can trigger a remote wipe. **What do you dislike about Atera?** The administrative session timeout settings are frustratingly short and rigid. For security reasons, I understand logging out inactive sessions. **What problems is Atera solving and how is that benefiting you?** We previously had zero visibility into the security posture of our field laptops, which rarely connected to our central office network. As a result, sales reps would avoid updating the machines for months. ### 30. Efficient Ticket Management with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Edward W. **Reviewed Date:** March 09, 2026 **What do you like best about Atera?** I use Atera daily for ticket management and find its patch management very helpful. It's nicely integrated, and the dashboard really helps keep things organized and easy to manage. It's convenient to access all resources and information in one easy-to-locate area. The integration within our network with AnyDesk and Splashtop for remote access is very useful. Setting up new systems or reinstalls is very easy and straightforward with no issues. Overall, Atera is easy to use with no conflicts or very minor ones. **What do you dislike about Atera?** None at this time. **What problems is Atera solving and how is that benefiting you?** I use Atera for ticket and asset management, and its patch management is very helpful. The dashboard keeps things organized and easy to manage, making it convenient to access resources and information in one place. ### 31. Calmer Monitoring with Atera’s AI Agents and IT Autopilot **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen R. | Systems Monitoring Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Atera?** Atera has helped us cut down on unnecessary alerts. The AI agents filter issues and take action automatically, so only meaningful notifications reach the team. IT Autopilot resolves many problems quietly in the background, which makes monitoring feel much calmer overall. As a result, the whole team can stay focused and spend more time on what actually matters. **What do you dislike about Atera?** Alert tuning took some time, and a few edge cases still generate noise. The reporting filters are usable, but they could be improved to make it easier to focus on what matters. **What problems is Atera solving and how is that benefiting you?** It has significantly reduced alert fatigue. Our team can now respond to real issues much faster, and overall stress levels have dropped. As a result, day-to-day IT work feels far more manageable. ### 32. Multi-Functional RMM with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** ZAHEER M. **Reviewed Date:** January 07, 2026 **What do you like best about Atera?** I like Atera's look and feel; it's so clear and straightforward that any new user can also navigate easily. Atera's Co-pilot integration is making Atera the best tool for me. The product has multiple functionalities available, such as network discovery, automation setup, asset management options, password saving capacity, and remote monitoring and management (RMM) in particular. The initial setup was really easy, and I was able to set it up in my environment just by following some articles from Atera's help website. **What do you dislike about Atera?** Sometimes, through software inventory reports I would like to uninstall some software from endpoints, and that doesn't work for some of the software. Last week I tried to deploy the Greenshot tool on all the devices using Atera's chocolate repository, but still no success in that. **What problems is Atera solving and how is that benefiting you?** Atera solves device alert problems with Co-pilot integration and automates those alerts. It offers functionalities like network discovery, automation setup, asset management, password saving, and remote monitoring management. ### 33. Efficient Patching and Remote Access with Atera **Rating:** 4.5/5.0 stars **Reviewed by:** Greg S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Atera?** I use Atera for patching and remote access, and it helps me ensure computers are patched and allows me to remote into computers to resolve issues. I like that the website layout is logical and responsive. The patching, scripting, task manager, service manager, and registry editor make diagnosing and resolving issues quicker. The initial setup of Atera was very easy. **What do you dislike about Atera?** Would be nice to have ability to disable a service in service manager **What problems is Atera solving and how is that benefiting you?** I use Atera for ensuring computers are patched and remoting into them to resolve issues, making diagnosing and resolving issues quicker. ### 34. Atera’s AI Agents and IT Autopilot Transformed Our IT into Proactive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jina h. | IT Infrastructure Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Atera?** Atera has changed how our IT team operates day to day. The AI agents resolve many issues before users even notice there’s a problem. IT Autopilot takes care of repetitive maintenance tasks automatically, which frees us up to focus on higher-value work. The alerts feel more meaningful and far less noisy, so we can prioritize what actually matters. The helpdesk and RMM also work smoothly together, and overall the platform feels designed for proactive IT rather than constant firefighting. **What do you dislike about Atera?** Some of the automations needed a bit of fine-tuning at first. It also took me some time to get comfortable trusting the tool’s autonomous actions, but that adjustment came with use. **What problems is Atera solving and how is that benefiting you?** It has reduced reactive ticket handling by helping us catch issues earlier. Downtime has decreased noticeably, and the team can now spend more time focusing on prevention rather than constantly responding to problems. ### 35. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander L. | Geschäftsführer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 ### 36. Atera’s Unified Dashboard Boosts Efficiency and Profitability **Rating:** 5.0/5.0 stars **Reviewed by:** felix r. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Atera?** Atera has significantly improved my workflow, making tasks both simpler and quicker. What stands out most for me is the instant "hawk view" available right when I log in. With all the crucial client data presented on a single dashboard, I can quickly spot issues and organize tasks without having to juggle multiple programs. This level of efficiency has allowed us to expand our client base without needing to hire additional staff, resulting in time and cost savings that have directly increased our profitability. **What do you dislike about Atera?** The mobile app still has areas that need improvement and could certainly be better. **What problems is Atera solving and how is that benefiting you?** The AI functions that solve tickets is what stands out the most for me, also the ease with wich a ticket can be converted into a remote action or a script is fluid, it is a very useful tool for me. ### 37. Efficient Help Desk and MDM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Robert W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Atera?** I really like the MDM and help desk integration in Atera as it allows me to jump onto a user's device from the ticket. It saves me time and increases customer satisfaction since I'm able to respond within the contacted SLA. The initial setup seemed to go smoothly too, and my team liked it. **What do you dislike about Atera?** I would like the ticket history to not be tabs above the help desk as it can get frustrating. I think just allowing tickets to open as in-app popup windows would be better and produce less screen clutter. **What problems is Atera solving and how is that benefiting you?** I use Atera to monitor and provide remote assistance to end users, organize our tickets, and it saves me time, increasing customer satisfaction by allowing me to respond within the contacted SLA. ### 38. Atera Cleared Our Ticket Backlog Fast with AI Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Gael V. | IT Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Atera?** Atera helped us cut down our ticket backlog quickly. The AI agents resolve many tickets automatically, and the automation keeps new requests from piling up. The helpdesk workflow is straightforward and easy to follow, which makes day-to-day handling smoother. Reporting also shows clear trends over time, so it’s easier to see what’s improving and what still needs attention. Overall, the team feels less overwhelmed. **What do you dislike about Atera?** Some ticket categories needed a bit more tuning to feel consistent. The AI resolution rules also required additional testing to ensure they behaved as expected. Reporting was generally useful, but the filters could be improved to make it easier to narrow down results. **What problems is Atera solving and how is that benefiting you?** It helped reduce our ticket backlog volume, and response times improved as a result. The team regained control of the workload, and meeting SLAs became much easier. ### 39. Atera Keeps Our Mobile Endpoints Secure with Defender Updates and BitLocker Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Tehniline M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Atera?** Protecting the proprietary grid data we collect is the top priority, especially when our employees are walking into external commercial sites every week. I rely on Atera to maintain a strict boundary around our mobile endpoints. The ability to instantly push forced Defender updates and verify that BitLocker encryption is actively running on every remote tablet has increased our security. **What do you dislike about Atera?** The agent installation process frequently triggers false positives with our specialized property IoT bridging software. **What problems is Atera solving and how is that benefiting you?** We had no centralized way to enforce basic security hygiene across our remote workforce. Technicians would frequently delay essential OS updates for months, ### 40. Extremely Lightweight Server Monitoring That Doesn’t Interfere with Heavy Workloads **Rating:** 5.0/5.0 stars **Reviewed by:** Hendma A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Atera?** We manage the physical on-premise servers that run our warehouse management systems. Atera server monitoring is extremely lightweight and doesn’t interfere with the heavy read/write operations happening in our storage arrays when new stock arrives. **What do you dislike about Atera?** Monitoring non-standard network equipment—like massive, heavy-duty warehouse label printers and a localized firewall—via SNMP is incredibly tedious. The interface for adding custom OIDs also feels very dated. **What problems is Atera solving and how is that benefiting you?** We used to rely on warehouse staff complaining that the shared network drive was slow, and Atera has helped us move away from that reactive guessing game. ### 41. All-in-One IT Management with Real-Time Monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Atera?** I mainly use Atera to monitor and manage different devices remotely, and I appreciate how everything is packed into one place. The Remote Monitoring and Management (RMM) alerts are really useful, as they notify me when something starts going wrong, sometimes before users notice. The remote access feature is also a huge benefit, allowing me to jump into a user's computer and fix issues without the hassle of back-and-forth communication. Atera’s automation tools are a pleasant surprise, handling routine tasks like updates and patch deployments, which reduces a lot of repetitive work. Having everything live inside one dashboard makes life much more manageable and less chaotic, especially since I don’t have to switch between different tools for various tasks. The comprehensive setup for monitoring, support tickets, automation, and remote troubleshooting simplifies day-to-day IT management significantly, making it more efficient. **What do you dislike about Atera?** To be honest, the reporting side of Atera is where things feel a bit clunky for me. While the data it pulls on system health is definitely useful, I often find myself wishing for more granular control over the customization. There’ve been plenty of times I needed a very specific report and realized the built-in options were just too rigid, so I ended up having to find a workaround. It’s not a dealbreaker, but it’s definitely a bit of a headache when you're just trying to pull a clean summary or a quick data snapshot. I’ve also got mixed feelings about the mobile app—it’s fine for a quick glance at tickets or alerts while I'm on the move, but for any 'real' troubleshooting, I almost always head back to the desktop dashboard where it feels like I actually have all the tools I need. Another quirk I've run into is with the patch management and some of the integrations. Every now and then, when a patch runs, the status doesn’t update in real-time. The first few times that happened, I actually had to stop and wonder if the update had even finished or if it had just hung. You eventually get used to the delay, but I'd really love for that feedback loop to be snappier. And while the current integrations are okay, I find myself wishing the ecosystem was a bit broader. At the end of the day, these feel more like minor annoyances than actual 'problems.' The core stuff—the monitoring, remote access, and automation—all works solid. A few tweaks here and there would just make the whole experience feel that much more seamless. **What problems is Atera solving and how is that benefiting you?** I use Atera to manage devices remotely, catch issues early with RMM alerts, and simplify troubleshooting with remote access. It reduces tool fatigue and automates repetitive tasks, making my daily IT work less stressful and more manageable. ### 42. Technician-Based Licensing That Fits Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Carlton W. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Atera?** It's licensed by technician and not endpoints **What do you dislike about Atera?** Price is a little high and since we're a non-profit that makes a difference. **What problems is Atera solving and how is that benefiting you?** Atera allows us to track inventory, OS and device updates and we're now able to track tickets. ### 43. User Friendly and Valuable IT Tool **Rating:** 4.0/5.0 stars **Reviewed by:** vasa x. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Atera?** I generally love Atera for its ease of use, effective remote management capabilities, time-saving automation features, affordable pricing, and regular updates that improve its functionality **What do you dislike about Atera?** At least once a month, the system experiences a performance downgrade, leading to instances of freezing and unresponsiveness **What problems is Atera solving and how is that benefiting you?** Remote IT Management: Lets IT professionals manage systems from anywhere. Task Automation: Saves time by automating routine IT tasks. One-Stop Management: Offers a single platform for handling various IT tasks ### 44. Phenomenal Automation That Resolves IT Issues Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Elongo N. | Internal Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Atera?** Using automation to resolve IT issues helps avoid long waiting periods and unnecessary delays. **What do you dislike about Atera?** We had a client complain that they didn’t receive assistance on time because of issues with the platform. Aside from that, I think it’s a phenomenal platform overall. **What problems is Atera solving and how is that benefiting you?** Although I don’t use it personally, it has been helping many of my clients troubleshoot their IT issues in record time, without having to rely on human delays or the possibility of errors. ### 45. Easy to Use and Powerful Tasks with Verkada **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | IT Specialist Level 2 , Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Atera?** I love that easy of use that Verkada provides. I love the task that I can perform using Verkada. The layout can use a redesign **What do you dislike about Atera?** The layout and things are not clearly identified. **What problems is Atera solving and how is that benefiting you?** I can support remote users and which given the benefit of a fast SLA ### 46. Excellent, Intuitive, and Powerful All-in-One RMM Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Federico V. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Atera?** Atera is an outstanding and intuitive RMM solution that we use daily to deliver efficient and reliable customer support. It’s easy to implement, integrates seamlessly with other platforms, and offers great flexibility for automation, scripting, and process optimization. The interface is clean and user-friendly, making IT management smooth and effective. Atera is a complete, dependable, and well-designed platform that truly enhances productivity and simplifies everyday operations for MSPs. **What do you dislike about Atera?** Atera is a great and reliable RMM platform, but there are some aspects that could be improved. Software uninstallation doesn’t always work as expected — for example, removing existing antivirus software before installing a new one can sometimes fail. The product roadmap could be clearer, and the support service, while helpful, can occasionally be slow or provide vague responses. In some cases, it’s necessary to follow up with the sales representative to get more precise or useful answers. Despite these points, Atera remains a solid and valuable solution for MSPs. **What problems is Atera solving and how is that benefiting you?** As an MSP company, Atera allows us to centralize all our IT management and customer support in one intuitive platform. We use it daily to monitor client systems, manage tickets, automate tasks, and deploy scripts efficiently. It has greatly improved our response times, reduced manual work, and increased the reliability of our support operations. Overall, Atera helps us deliver faster, higher-quality service while keeping our internal processes simple and well organized. ### 47. AI Integration Makes Atera Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Atera?** I find the RMM in Atera great and smooth, making it more accessible compared to others I've used. The AI Copilot has been extremely useful, helping me troubleshoot and quickly resolve issues. My team's initial setup of Atera was quick, handling 100+ devices in about 2 weeks. **What do you dislike about Atera?** I haven't used a lot of the solutions yet but patch management with Mac computers hasn't gone as smoothly as I had hoped for. When I first added and started using Atera for Macs, the OS updates did not populate, and also there are a ton of warnings about fan speed being low with Macs specifically. **What problems is Atera solving and how is that benefiting you?** Atera provides smooth and accessible remote monitoring and management, helping troubleshoot and resolve issues quickly with its AI Copilot. ### 48. An excellent value for money with unlimited machines **Rating:** 4.0/5.0 stars **Reviewed by:** GPweb B. | Administrateur, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Atera?** The price per technician and the unlimited number of machines. **What do you dislike about Atera?** The connection to the machines via Splashtop is very slow. **What problems is Atera solving and how is that benefiting you?** Thanks to monitoring performance alerts, I can intervene before a serious problem occurs with my client. ### 49. Asset Management, Monitoring & Patching: a real gain **Rating:** 4.5/5.0 stars **Reviewed by:** Danilo L. | IT Systemtechniker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Atera?** Asset Management (we didn't really have it before), Monitoring, Patching **What do you dislike about Atera?** The structure of the articles within the knowledge database, as well as their creation and maintenance, is cumbersome and not intuitively designed. **What problems is Atera solving and how is that benefiting you?** Asset management and (at least in terms of content) knowledge database. Also ticketing. This results in a reduction of working hours and consolidation of workflows. ### 50. Atera’s Per-Technician Pricing Fits Our Remote, Fluctuating Device Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Asim H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Atera?** Managing IT for a pipeline company involves supporting engineers and site managers scattered across massive, remote geographic areas. Atera’s per-technician pricing model is highly advantageous in this environment, since our device count fluctuates as we open temporary staging areas for the pipeline expansion. **What do you dislike about Atera?** The network discovery add-on is completely incompatible with the low-bandwidth VSAT satellite connections we use at most of our remote desert facilities. **What problems is Atera solving and how is that benefiting you?** The software issues at the remote pipeline station meant that an IT technician, Aterea, completely eliminated a massive waste of time, fuel, and human resources. ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-29+12%3A38%3A27+-0500&secure%5Bsession_id%5D=ba25b83c-405c-46b9-9c44-1f8d3833ae23&secure%5Btoken%5D=7e399a67b6bd034cc99575aa84addf43fcfc739b46c3e2dc59e338f382d0c07c&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Axcient](https://www.g2.com/products/axcient/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Chocolatey](https://www.g2.com/products/chocolatey/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) - [Cynet](https://www.g2.com/products/cynet/reviews) - [Domotz](https://www.g2.com/products/domotz/reviews) - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews) - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews) - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [IRONSCALES](https://www.g2.com/products/ironscales/reviews) - [ITBoost](https://www.g2.com/products/itboost/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews) - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews) - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews) - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews) - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews) - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,265 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,859 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - 4.4/5.0 (535 reviews)