---
title: Atera Reviews
meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1217 reviews by the users' company size, role or industry
  to find out how Atera works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 1217
  scale: '5'
date_modified: '2026-07-15'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# Atera Reviews
**Vendor:** Atera  
**Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 1,217
## About Atera
The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com



## Atera Pros & Cons
**What users like:**

- Users highlight the **ease of use** of Atera, streamlining workstation management and automation in one platform. (386 reviews)
- Users value Atera for its **powerful automation tools** , allowing efficient workstation management and consistent setups for new employees. (273 reviews)
- Users appreciate Atera's **all-in-one dashboard** , streamlining their workflow with intuitive features and seamless remote access. (260 reviews)
- Users value the **efficiency** of Atera, appreciating its automation and ease of use for streamlined management. (210 reviews)
- Users appreciate the **proactive monitoring** in Atera, which enhances efficiency and saves valuable time. (184 reviews)
- Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews)
- Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews)
- User Interface (163 reviews)
- Integrations (150 reviews)
- Time-saving (143 reviews)

**What users dislike:**

- Users find the **missing features** in Atera frustrating, particularly the lack of checklists and basic functionalities. (161 reviews)
- Users find the **limited features** of Atera's mobile app frustrating compared to the web interface. (135 reviews)
- Users find that **improvements are needed** , especially regarding interface changes and remote access reliability. (96 reviews)
- Users note that **report loading times and limited customization** hinder efficiency, affecting overall management experience. (91 reviews)
- Users experience **feature issues** with Atera, including limited billing options and disruptive interface changes. (84 reviews)
- Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews)
- Poor Reporting (57 reviews)
- Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews)
- Technical Issues (55 reviews)
- Remote Access Issues (52 reviews)

## Atera Reviews
  ### 1. Exceptional, but lacks important features that other RMM's do offer

**Rating:** 3.5/5.0 stars

**Reviewed by:** Danny B. | Network Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 24, 2024

**What do you like best about Atera?**

Atera RMM is an exceptional tool for MSPs and IT professionals. Its all-in-one platform combines remote monitoring, automation, patch management, and ticketing in a simple, intuitive interface. The real-time alerts and seamless remote access make managing multiple networks effortless. Plus, the per-technician pricing model is budget-friendly, allowing unlimited devices, which is great for growing businesses.

The automation features save time by reducing manual tasks, and the customer support is top-notch. Overall, Atera offers fantastic value and functionality for anyone looking to streamline their IT services

**What do you dislike about Atera?**

Limited Customization: Dashboard and reporting options can feel restrictive.
Basic PSA Features: Ticketing and billing aren't as robust as dedicated tools.
Remote Access: Lacks advanced features found in standalone remote access tools.
Learning Curve: Advanced automation and scripting can be tricky to master.
Cloud-Only: No on-premises option for businesses needing local control.

**What problems is Atera solving and how is that benefiting you?**

Centralized IT Management
Practive issue detection
Cost management
Remote Access and Support

**Official Response from Gil Givoni:**

> Thank you for your review and for sharing your experience with Atera! It’s great to hear that you find the all-in-one platform beneficial, especially in terms of automation, real-time alerts, and the per-technician pricing model.

We also appreciate your insights on areas for improvement. We're always looking to enhance features like customization, advanced remote access, and PSA tools, so your feedback is incredibly valuable.

If you’re interested in discussing more ideas or connecting with the community, feel free to join us at https://community.atera.com.

  ### 2. Fascinated with the platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Theunis M. | IT Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2025

**What do you like best about Atera?**

Atera is a platform that I love because of how easy it is to use, also because of the way in which I can generate much more detailed reports, it has made my work much easier and faster.

**What do you dislike about Atera?**

There's nothing I don't like, it's a very complete platform.

**What problems is Atera solving and how is that benefiting you?**

Atera allows me to monitor devices efficiently and facilitates customer service with its ticketing system. In short, Atera has made my job much easier, faster and more effective.

**Official Response from Gil Givoni:**

> Thank you for sharing your experience with Atera! It’s wonderful to hear how much the platform has made your work easier, faster, and more efficient. The detailed reports and efficient monitoring capabilities are definitely key features that many users appreciate.

If you want to further connect with the Atera community or share additional feedback, feel free to visit https://community.atera.com.

  ### 3. Atera has revolutionized customer care at our multi-campus company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dan B. | I.T. Technician 2, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 11, 2025

**What do you like best about Atera?**

Efficiency. The ability to inventory, manage patches and updates, and remote in for many ticket types is a time saver and gets people up and running much faster

**What do you dislike about Atera?**

last year there was a time where many workflow changes occurred. This was disruptive. Currently that seems to have settled down.

**What problems is Atera solving and how is that benefiting you?**

we have several locations across our county, some about 60 miles away. Being able to assist with most issues from our home office is a huge time and fuel savings.

**Official Response from Gil Givoni:**

> Thank you for sharing your experience with Atera! It’s fantastic to hear how it has revolutionized customer care at your multi-campus company. The efficiency of managing patches, updates, and remote troubleshooting is certainly a time saver.

We understand that workflow changes can sometimes be disruptive, and we’re glad to hear things have settled down. Your feedback on how Atera helps with remote assistance across multiple locations is incredibly valuable.

If you'd like to connect with other users and share more insights, feel free to join the Atera community at https://community.atera.com.

  ### 4. Atera Works!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Blaise V. | Director of IT, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 19, 2024

**What do you like best about Atera?**

We've been using Atera ever since we implemented it about 5 years ago. What initially drew us was the cost structure. It was very refreshing and helpful that they charge per agent and not device. We're a cmopany that has many end points but few technicians, so it was a great win for us. As the team has expanded obviously the cost has grown, but Atera's features have grown as well.

**What do you dislike about Atera?**

Once again, related to cost, I don't love how all tech companies nickle and dime these days. I get it, everyone needs to make money. Atera has been leeting us use it's AI (Co-Pilot) and we love it. However, this will be an added cost rather than an inclusion into the product which would stand itself out from other products out there. And the cost is high, so we are not going to opt for it. If it was included, I wouldn't see how any other RMM tool could compete.

**What problems is Atera solving and how is that benefiting you?**

Visibility into all of our devices. It's simple, lightweight and easy to use.

**Official Response from Gil Givoni:**

> Thank you Blaise, honored to have such a long time customer as yourself!
We are committed to continue improving our platform, so you can expect new and improved features for your team.

We believe in the future of AI in IT, it is set as a separate addon which allows every client to consider how effective it can be for them. As we develop it further as well, it's great that you're taking time to experience it yourself and evaluate accordingly. 
The fixed price model will make it simple for you to assess its value!

Hope to see you and your team in future events and in our community https://community.atera.com 

  ### 5. Annadurai Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Annadurai  K. | Business Head, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 19, 2025

**What do you like best about Atera?**

AI Copilot is most powerful feature help

**What do you dislike about Atera?**

Nothing. Price compared with competition product like manageEngine

**What problems is Atera solving and how is that benefiting you?**

Solving most of the patch management issues.

  ### 6. Incredibly intuitive and easy to use!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2025

**What do you like best about Atera?**

Wow I've been using the Atera platform for several years and it's fabulous for IT management, it is really easy to use, automates my tasks and has saved me long working hours, it is easy to use and provides great customer service support.

**What do you dislike about Atera?**

There's nothing I dislike about Atera, she's sensational.

**What problems is Atera solving and how is that benefiting you?**

Reporting and remote access, work time saving, great platform, easy to use.

**Official Response from Gil Givoni:**

> Thanks for sharing your thoughts! It’s fantastic to hear how Atera has streamlined your IT management, automated tasks, and saved you valuable work hours. The ease of use and great customer support definitely stand out as strong points!

If you ever want to connect with other IT pros, exchange insights, or share feedback, be sure to check out the Atera Community: https://community.atera.com. 🚀

  ### 7. Value for Money Product for Small MSP company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Guy T. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2025

**What do you like best about Atera?**

Cost effective product, most small MSP will find what they need

**What do you dislike about Atera?**

The product capture the MSP company in their product, it will be very hard to the MSP to move to another product.

**What problems is Atera solving and how is that benefiting you?**

they bring all MSP needed tools to one place

**Official Response from Gil Givoni:**

> Thanks for your feedback! We’re glad Atera is delivering strong value and bringing together the tools your MSP needs in one place.

Feel free to share more at community.atera.com—we’d love to hear from you!

  ### 8. Working on Atera

**Rating:** 5.0/5.0 stars

**Reviewed by:** Harsh  S. | Cybersec Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 30, 2025

**What do you like best about Atera?**

The most helpful is the device management and all the files and docs readily available

**What do you dislike about Atera?**

There is nothing i dislike about this product

**What problems is Atera solving and how is that benefiting you?**

Fast access to remote servers and pcs

**Official Response from Gil Givoni:**

> We're thrilled to hear that device management and quick access to files and documentation are making your daily work more efficient. It's also great to know that remote access is helping you solve challenges faster — that’s exactly what we aim for!

And the fact that you “dislike nothing” about Atera? That truly makes our day. 😊

  ### 9. Atera is the best tool for IT management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shabbar  R. | Senior Associate Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Atera?**

All in one platform for IT management including service desk.

**What do you dislike about Atera?**

less virtual training given on use of the tool

**What problems is Atera solving and how is that benefiting you?**

Atera is best for service ticket logging.

  ### 10. Easy, it just makes sense.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tanya B. | Technical consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 24, 2024

**What do you like best about Atera?**

I like the ability to run scripts in the backgroung, being able to create my own and utilize the ones provided has been very helpful. The ticketing structure is laid out well and easy to understand.

**What do you dislike about Atera?**

On the ticketing side it would be nice if the notes from time entry could be shown in the "internal notes" section of the ticket.  Not just on the time entry. I feel like I have to make notes on both time entry and the internal notes so other technicians can see where I left off.   I do also wish I could message a person on a device a little easier. Maybe our system is not set up correctly, but I haven't been successful reaching out to a user without hoping on thier machine.

**What problems is Atera solving and how is that benefiting you?**

Atera allows an open communication to our clients, keeping them informed on ticket status.

**Official Response from Gil Givoni:**

> Hey Tanya, thanks for your kind words.

I believe that some of the ticket requests you made can be addressed, and suggest you participate in one of our wonderful onboarding webinars
https://www.atera.com/webinars/

  ### 11. Atera is a wonder!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Corina S. | Telecommunication Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 06, 2025

**What do you like best about Atera?**

Atera has undountedly been the best investment for our company. It allows us to automate repetitive tasks, improve response times and offer a more efficient and professional service, the interface is easy to use and is intuitive.

**What do you dislike about Atera?**

In all the time using the platform there is nothing that I dislike about Atera.

**What problems is Atera solving and how is that benefiting you?**

Automation of tasks, saving time and labor, excellent customer service.

**Official Response from Gil Givoni:**

> It's awesome to hear that Atera has been such a game-changer for your company! 🚀 Automation, efficiency, and a user-friendly interface are definitely key benefits.

If you ever want to share insights or feature ideas with others, join the Atera Community: https://community.atera.com 😊

  ### 12. I had a great experience with onboarding for Atera.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2025

**What do you like best about Atera?**

The best thing about Atera it is mostly a one stop shop.

**What do you dislike about Atera?**

You can't assign the same user to multiple devices.

**What problems is Atera solving and how is that benefiting you?**

Helping me solve service desk problems in a faster way.

**Official Response from Gil Givoni:**

> It’s awesome to know that Atera feels like a one-stop shop for your needs. That’s exactly what we aim for: simplifying IT by bringing everything together into one powerful platform. 🚀

We also appreciate your feedback about assigning users to multiple devices — it’s a great point, and we’ve passed it along to the product team for consideration as we continue to evolve.

If you’d like to connect with other Atera users, exchange tips, or share ideas directly with our team, come join us in the Atera Community. Your voice helps shape what comes next.

  ### 13. My first hand tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex Y. T. | IT Manager & Network Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 07, 2020

**What do you like best about Atera?**

Fast Navigation through the page. Easy to connect with clients

**What do you dislike about Atera?**

no bit defender integration, if you use cloud backup need to be their own.

**Recommendations to others considering Atera:**

Use their trials to see that the performance is real.

**What problems is Atera solving and how is that benefiting you?**

Access to clients computer instantly without problems since Splashtop integration is well implemented.

**Official Response from Gil Givoni:**

> Fast navigation, seamless client access, and the smooth Splashtop integration are exactly what we aim to deliver, so it's great to know these features are making your work easier and more efficient.

We also appreciate your feedback about Bitdefender integration and cloud backup flexibility — these insights help guide our roadmap as we work to make Atera even more adaptable to every IT pro’s needs.

And your tip to explore the trial? Spot on. 😊 We believe in letting the platform speak for itself.

If you’re interested in sharing more or hearing how others are customizing their setups, we’d love to see you in the Atera Community. It’s where ideas grow and voices like yours help shape the future of Atera.

  ### 14. Out of all the RMMs I've used I really like this one and the additional addons

**Rating:** 4.0/5.0 stars

**Reviewed by:** rob@clarkpave.com r. | IT Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 07, 2024

**What do you like best about Atera?**

I'm an in-house IT and use it for myself, I like I am able to organize my offices and devices. Like the additional addons such as Bitdefender, Acronis, and Keeper. The KB section is handy to keep track of different sorts of information.

**What do you dislike about Atera?**

Downside is the remote software doesn't always work like it should and is one of the main reasons I purchased Atera. Splashtop 's resolution will be bad to where it's unworkable or it'll pop up with errors when trying to launch. Don't really like Anydesk, I try to avoid it unless Splashtop isn't working.

**What problems is Atera solving and how is that benefiting you?**

Being able to remote to offices that are hours away is a big plus. We have offices all throughout Texas and being able to troubleshoot them from anywhere as long as I have interent is a huge help.

**Official Response from Gil Givoni:**

> It’s great to hear that Atera has helped you organize your offices and devices effectively, and that the add-ons like Bitdefender, Acronis, and Keeper have been useful for your IT management. The ability to remotely troubleshoot offices across Texas is definitely a huge advantage!

If you want to engage more with the Atera community, you can visit https://community.atera.com to share your insights or explore new tips and solutions.

  ### 15. User Friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 11, 2025

**What do you like best about Atera?**

Your UI is very easy to navigate, both for customers and us helpdesk technicians. My favorite feature is the customizable signature! It's a simple way to express yourself in your workplace.

**What do you dislike about Atera?**

On my dashboard, sometimes it gets cluttered since I do not need to have some of these integrations, I wish there was a way to hide or customize what get puts on the dashboard instead of only being able to reorder them.

**What problems is Atera solving and how is that benefiting you?**

I like the Copilot integration that allows user to self-troubleshoot. It helps us focus on more urgent tasks instead of doing menial tasks.

**Official Response from Gil Givoni:**

> Thanks for the thoughtful review! We're happy to hear Atera’s UI and features like Copilot and signature customization are making your experience smoother and more personal.

Great feedback on dashboard customization—that’s exactly the kind of insight that helps us improve. Feel free to share more ideas over at community.atera.com!

  ### 16. Provides a great experience and seamless connection

**Rating:** 5.0/5.0 stars

**Reviewed by:** Scott F. | Supportive Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 27, 2024

**What do you like best about Atera?**

The support for many third party systems when it comes to device management
The ability to track time along side tickets and associate said tickets with devices
Automated software management and device management
Ability to track clients and search old tickets

**What do you dislike about Atera?**

Some software have known issues, such as poor connectivty which is external to Atera.
The lack of an in-house remote viewer, the main one they advertised is Splashtop which has issues.
The new layout has some flaws and lacks features the old layout had.
Overuse of AI terminology and dependence when most of the features will be for very specific use cases.

**What problems is Atera solving and how is that benefiting you?**

An easy way to track all our clients, keep connected to their devices to provide the best possible support with minimal interference.

**Official Response from Gil Givoni:**

> It's great to hear that Atera helps you manage third-party systems, track time alongside tickets, and automate software and device management effectively. It’s also great that the platform allows for tracking clients and searching through old tickets, streamlining your workflow.

On the flip side, it seems like there are a few challenges, like connectivity issues with Splashtop and the new layout changes. I can see how those could impact your overall experience.

For more tips or to connect with others facing similar challenges, feel free to explore the Atera community at https://community.atera.com.

  ### 17. Atera: A Cost-Effective Powerhouse for IT Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ahmed M. | IT Admin, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 03, 2024

**What do you like best about Atera?**

Atera’s affordable pricing structure, which allows us to pay per technician, not per device. Also, we appreciate the Atera concept that unites RMM and PSA tools in one interface. Finally, on the ease of use and automation, the platform is user-friendly and cuts a lot of time on automation.

**What do you dislike about Atera?**

We appreciate Atera’s affordable pricing structure; it is unfortunate that certain features such as Copilot 2. 0 are an add-on rather than part of the inclusion package. In some cases, it can be perceived as an additional charge for something where the pricing structure is based on the number of technicians. However, some of the automation features are less advanced than one will find in other products.

**What problems is Atera solving and how is that benefiting you?**

Atera makes our work easier by integrating an RMM with PSA and even automation, all in one place. They love it since it saves time when it comes to managing multiple systems without having to switch between different tools.

**Official Response from Gil Givoni:**

> Thanks for your review, it's great that you are utilising the automations and  all-in-one elements that Atera offers.

I hear your disappointment in the addon models, however AI Copilot is maturing rapidly and is more than a feature, it's an entirely new way of working in IT, and thus reflected in a separate price, which enables each business owner flexibility to choose their preferable usage.

  ### 18. Easy to use RMM platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris B. | IT Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 25, 2023

**What do you like best about Atera?**

The biggest draw to Atera is the option to have a rolling monthly contract. We previously used one of the big name RMM companies and were very unhappy with their shady contract practises.

**What do you dislike about Atera?**

In general we've found everything we need works just fine, though I think the scripting and shared script features could use a little more attention. There are some basic scripts that I couldn't find so ended up creating my own.

**What problems is Atera solving and how is that benefiting you?**

We originally used one of the big name RMM providers but were very unhappy with shady contract practises, poor support and convoluted management tools. Atera removes all of this. The system was very simple to set up, the exising default policies cover most of our needs and a few tweaks cause them to be pretty much perfect for our requirements. It was very easy for us to install across our managed machines and being able to email a link to download the agent is really useful. As a small company that relies on this product every day, it's an invaluable tool for us. Being able to pay monthly and scale up and down as needed is a massive bonus and was a big consideration for us. Not being tied into a long term contract is what helped make the decision to switch an easy one.

**Official Response from Adi Pick:**

> Hey Chris, 

Thank you for sharing your positive experience with Atera! 
We're thrilled to hear that our rolling monthly contract option has been a game-changer for you, especially after dealing with less-than-ideal practices from other RMM providers. Your feedback on the scripting and shared script features is valuable, and we'll certainly consider it for future enhancements.

It's fantastic to know that Atera has addressed your needs, from simplified setup to tailored policies and easy scalability. We're proud to be a reliable tool for your daily operations, and we appreciate your trust in us. 

Thanks again for choosing Atera!

  ### 19. Atera best quality-price for companies

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josue W. | Telecommunication Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 04, 2025

**What do you like best about Atera?**

Atera has something that no other software has and that is that it is the best value for money for small and medium-sixed businesses. It is easy to use and its interface is really good.

**What do you dislike about Atera?**

In all this time I have not found anything that displeases.

**What problems is Atera solving and how is that benefiting you?**

It saves me money, work time and allows me to create ticket, it's great!!

**Official Response from Gil Givoni:**

> Thanks for the great feedback! We’re happy to hear Atera is delivering strong value and helping you save time, effort, and cost.

If you’d like to share more or connect with other users, we’d love to see you at community.atera.com!

  ### 20. Good RMM experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 05, 2025

**What do you like best about Atera?**

The dashboard provides a clear overview of all endpoints, and the alert system helps us stay on top of issues before they become critical

**What do you dislike about Atera?**

Occasionally, some updates take a bit longer to roll out than expected, but this hasn’t affected performance

**What problems is Atera solving and how is that benefiting you?**

remote support issues

  ### 21. Atera excellent platform for me

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrea M. | Telecommunication Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 16, 2025

**What do you like best about Atera?**

Atera gives me an intuitive and easy to use interface, that even high experience is not needed to use it, the creation of ticket is easy and dynamic and I managed to understand the platform in a shor time. Five stars definitely for Atera.

**What do you dislike about Atera?**

To be really honest there is nothing I dislike about Atera.

**What problems is Atera solving and how is that benefiting you?**

Atera helps me to create a ticket easily, their customer support is excellent.

**Official Response from Gil Givoni:**

> Thank you for the five-star feedback! We're thrilled to hear Atera’s intuitive interface and ticketing system are making your work easier from day one.

If you’d like to share more or connect with others, we’d love to see you at community.atera.com!

  ### 22. Atera .. game changer

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alessandro S. | It Director, Enterprise (> 1000 emp.)

**Reviewed Date:** October 29, 2024

**What do you like best about Atera?**

The cloud-based platform offers a seamless user experience, making it incredibly easy to navigate and utilize. Users can quickly access the features they need, enhancing productivity and efficiency. Whether you’re a beginner or an experienced user, you’ll find that the platform simplifies complex tasks and streamlines your workflow.

**What do you dislike about Atera?**

Nothing at this point we are been using it for less than a yearAt this point, we haven’t encountered any issues, as we have been using the platform for less than a year.

**What problems is Atera solving and how is that benefiting you?**

Remote management enables my IT staff to control systems from a distance, allowing for the application of patches and the installation of software remotely. This functionality streamlines maintenance and ensures that systems are kept up-to-date without the need for physical access.

  ### 23. Atera advantages

**Rating:** 5.0/5.0 stars

**Reviewed by:** Valeria S. | Telecommunication Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2025

**What do you like best about Atera?**

Atera has an easy to use interface, gives me remote monitoring in simple steps, it is the best platform I have found to streamlinemy work time. The customer service is friendly and stands out for its speed.

**What do you dislike about Atera?**

I have been using Atera for 2 years now and I really have not encountered any problems when working with this platform.

**What problems is Atera solving and how is that benefiting you?**

Atera me offers and automation of alerts to reliably and safely prevent problems.

**Official Response from Gil Givoni:**

> Thanks for sharing your experience! It’s great to hear that Atera’s ease of use, remote monitoring, and automation features are helping streamline your work. 🚀 Our team works hard to provide a smooth experience, and we love knowing that customer support has been a standout for you.

If you ever want to exchange insights with other IT pros, share best practices, or discuss automation strategies, join our community! We'd love to have you there: https://community.atera.com 🔗💡

  ### 24. I am very satisfied with the system, it meets the absolute majority of our requirements.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Netanel S. | Service Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 20, 2024

**What do you like best about Atera?**

We've been using Atera's services to support our customers IT needs and the experience has been always exceptional. 
What truly sets Atera apart is their flexibility—they consistently go above and beyond to accommodate our specific requirements. 
Whether it's addressing our concerns or customizing solutions for our clients, the Atera team is always willing to help with a smile. 
We’re grateful for their partnership and look forward to continuing to work together!

Thank you, Abigael and the rest of the team !

**What do you dislike about Atera?**

UI could be more friendly to use, especially in the ticketing system

**What problems is Atera solving and how is that benefiting you?**

Take care of OS potential issues before they happen by using patch management.
The ability to manage all endpoints and control them (buy running scripts for example) helped me solve several problems.

  ### 25. relief after Kaseya

**Rating:** 4.5/5.0 stars

**Reviewed by:** Marcel d. | CTO, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2025

**What do you like best about Atera?**

It is clear, concise and logical. Reports are very nice

**What do you dislike about Atera?**

AI is not included in the pricing, some customer / tickets features.

**What problems is Atera solving and how is that benefiting you?**

We got all the information in one solution, it is not finished yet but the basics are good

**Official Response from Gil Givoni:**

> Thanks for the feedback! We’re glad Atera has been a clear and logical solution after your Kaseya experience, and that the reporting is working well for you.

Our Copilot and AI features are a premium product and as such are separately priced, but I understand the desire to have a single service with the full set of capabilities open for you. 
Feel free to share more at community.atera.com!

  ### 26. Brilliant RMM Product

**Rating:** 4.0/5.0 stars

**Reviewed by:** Matt T. | IT Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 02, 2025

**What do you like best about Atera?**

Atera is easy to install with many installation options, it helps us pull many forms of information from out machines without having to manually audit them, we can also get any licence keys and Bitlocker recovery codes which is really useful. 
I use Atera on a daily basis for all this information and fault finding

**What do you dislike about Atera?**

There isnt much if anything i dislike about atera although mass software installs can be tricky using the platform.

**What problems is Atera solving and how is that benefiting you?**

Auditing a large amount of machines. 
Rolling out software and patches with ease.

**Official Response from Gil Givoni:**

> Thanks Matt, glad to hear you're finding it simple and straight forward, and that it manages all your monitoring!
I warmly invite you to join the community as well https://community.atera.com 

  ### 27. Atera great user experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Manuel S. | Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 16, 2025

**What do you like best about Atera?**

Atera is a very useful and easy to use platform, it has unique features and tools. It is easy to handle and has made our automation of professional services simpler, in addition to remote monitoring and management.

**What do you dislike about Atera?**

At the moment there is nothing to dislike about Atera.

**What problems is Atera solving and how is that benefiting you?**

It is an all in one platform, it is easy to use and allows me remote access.

**Official Response from Gil Givoni:**

> Thanks for the great feedback! We're glad Atera’s all-in-one platform and automation tools are simplifying your work and enhancing the remote support experience.

Feel free to share more or connect with others at community.atera.com!

  ### 28. A stand out from the crowd!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Troy G. | Managed Services Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 23, 2024

**What do you like best about Atera?**

I LOVE that Atera is per technician pricing. No need to worry about how many endpoints or nodes you want to monitor or maintain! Add everything, monitor everything! Adding new devices or monitoring in Atera is very straight forward and intuitive. The interface is well thought out and the inclusions are also very good for an all in one type of solution. If you ever have a problem, the customer support is fantastic, you can click the chat button and get an answer almost instantly. If you're still not sure what you are doing or how to implement something you control if support has access to your Atera by use of a code. Give support this code and they can check to make sure you have set things up correctly. Atera also has a features board, this allows users to add or vote on new potential features. I have seen features be implemented based on these suggestions which is fantastic and almost unheard of. Rolling out Atera is as easy as deploying an MSI or running a script so getting things up and running is a breeze.

**What do you dislike about Atera?**

I don't like the speed of atera sometimes, especially if you are opening multiple tabs, it doesn't do multiple tabs very well at all. I also don't like that someone needs to be licensed as a full user to just see the dashboard status or ticket information. A free or heavily discounted "view only" license would make this an easier sell. Perhaps a ticketing system only license as well so IT companies/teams can have everything under the Atera umbrella while still allowing others access only to the ticketing system.

**What problems is Atera solving and how is that benefiting you?**

Atera allows the company I work for to have everything under one roof as far as Service Desk, RMM, Patch Management and Remote Support is concerned. Being able to turn an alert into a ticket with one click is a game changer. Using the health reports and reporting in general that Atera gives allows us to quickly supply clients with valuable information in regards to their system health, inventory and patch status.

**Official Response from Gil Givoni:**

> Hey, thanks for the praise!

I especially was pleased to read the segment about our feature request portal! I'm linking it here below, if anyone is interested to learn how Atera weighs in these requests, there is a fantastic webinar in which our Product VP explains in further details that this portal is a vital part of feature development processes.

Also, our support, onboarding and enablement teams are here for people to set up quickly and effectively, thank you for pointing out how support can assist users in verifying 

  ### 29. Exactly what I need

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel O. | Cloud Solutions Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 22, 2024

**What do you like best about Atera?**

As a small (one person) IT team, Atera has served as my personal assistant pretty much. It's saved me time by making many tedious daily tasks automated and gives me much more visibility into the things I need to see on our agents. When I first hopped on board with Atera it offered plenty of features that I needed but as time has gone forward they just keep adding more to it which is nice to see that the platform is never stagnant. If new technologies come out that are necessary for an RMM, Atera will for sure strive on getting those features into their platform in a timely manner.

**What do you dislike about Atera?**

There's really nothing bad I can say about the platform. It does everything that I need and there are plenty of integrated services as well that can be bundled to satisfy other needs also.

**What problems is Atera solving and how is that benefiting you?**

Being a small IT team in a company that has employees across the nation, one of the biggest benefits I get from Atera is being able to utilize the many available remote access tools to assist remote employees within seconds. This capability is nothing new of course, but paired in an all in one platform where that workflow can begin with a ticket, have the endpoint send logs and analysis prior to my investigation attempts, then being able to service that endpoint or access it remotely if needed, all from the same platform with a sleek UI makes it a game changer for myself.

**Official Response from Gil Givoni:**

> Atera are always looking to improve, our Action AI proprietary tech is the most recent innovation, and we are constantly striving to offer richer, needle-changing features for techs.

Thank you for the warm review, you're most welcome in our community where other one-man-shows like yourself share tips and ideas.
https://community.atera.com 

  ### 30. Quick, easy to use and very consistent in performance! SOLID CHOICE

**Rating:** 4.0/5.0 stars

**Reviewed by:** JC P. | Lead Technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 20, 2024

**What do you like best about Atera?**

The menus, workflow and sub-page architecture feel good to navigate through. Being able to customize pages based on the information you need is a game-changer. Makes workflow for ticket handling so much more manageable.

Being able to install with an msi that a customer can download in an instant is insanely convenient.

**What do you dislike about Atera?**

On smaller screens the UI gets a little limited. It would be nice to customize the length of the ticket information "preview", and other columns in the Atera settings. (There may be an admin-side ability to set size/text options, but the techs not allowed to look behind certain curtains are unable to make those changes).

**What problems is Atera solving and how is that benefiting you?**

A lot of convenience is in the scripts techs are able to run in the background without affecting a customers day-to-day nor need to take the time to remote and interrupt a user's workflow. 

Atera is constantly adding new scripts and helpful tools for creating your own and customizing them through things like Chocolatey to make it incredibly easy to use. They allow crowdsourcing for script creation, so if you cannot take the time to create your own- there may be another tech from the other side of the country thats already fixed that issue, added their script to the pool, and now we all benefit.

**Official Response from Gil Givoni:**

> Thanks for sharing, it seems you are big on customization and I love that!
Would you be willing to discuss more? These are really interesting feedback pointers.

At its base, is seems Atera is helping your team improve productivity, and you're utilizing the community script library as well, so really the best of software and community!

Please feel free to join our community at https://community.atera.com and DM me (gilgi) or send an email

  ### 31. My honest review of the Atera platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Antonio M. | Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 06, 2025

**What do you like best about Atera?**

WOW! Atera has absolutely simplified the management of our customers. Easy to use, with detailed reports and great support, it has allowed my small business to get better results, it allows me to create a ticket.

**What do you dislike about Atera?**

There is nothing that I dislike about Atera.

**What problems is Atera solving and how is that benefiting you?**

Ticket creation and management, detailed reports, better results.

**Official Response from Gil Givoni:**

> Thank you for your fantastic review! 🎉 We're thrilled to hear that Atera has simplified customer management for your business and helped you achieve better results. It's great to know that our ease of use, detailed reports, and strong support are making a difference for you!

We love that ticket creation and management have been seamless for you—efficiency is at the core of what we do. If you ever have ideas or want to connect with other IT pros, join our community: community.atera.com. 🚀💙



  ### 32. ability to use most tools for free

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andre W. | Student, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 10, 2025

**What do you like best about Atera?**

easy to use and it doesn't have major errors

**What do you dislike about Atera?**

software needs a lot of updates and it struggles to load

**What problems is Atera solving and how is that benefiting you?**

it is making responses faster and easier

**Official Response from Gil Givoni:**

> We’re happy to hear that Atera’s ease of use and reliability are making your IT response times faster and more efficient — that’s exactly what we aim for!

We appreciate your feedback about performance and update needs. Continuous improvement is part of our DNA, and input like yours helps drive those enhancements forward.

If you’d like to share more ideas or connect with others optimizing Atera in their workflow, we’d love to have you in the Atera Community. Your voice matters!

  ### 33. Atera optimizes my workflow

**Rating:** 5.0/5.0 stars

**Reviewed by:** Roseann S. | Telecomunications Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 20, 2025

**What do you like best about Atera?**

Atera offers me the main tools to make my work simple and successful, it is easy to use and the interface is good, it gives me a great service for the creation and sending of tickets. It integrates easily and offers me clear reports.

**What do you dislike about Atera?**

Atera is an excellent tool, there is nothing negative about it.

**What problems is Atera solving and how is that benefiting you?**

Atera benefits me because it is cost effective and easy to use. It is a very good platform.

**Official Response from Gil Givoni:**

> Thank you Roseann!
It's great to hear you're utilizing every aspect of Atera, from RMM to Helpdesk to integrations!
Simply and easy to use is exactly what Atera offers.

  ### 34. Atera honestreview

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heylen S. | Telecomunications Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 19, 2025

**What do you like best about Atera?**

Atera really makes my job easier. It has changed the method of operation of our IT support group. It is an excellent platform from remote monitoring, to ticket management and task automation, which allows us to combine everything we do in simple steps.

**What do you dislike about Atera?**

It's a sensational platform, there's nothing I dislike for now.

**What problems is Atera solving and how is that benefiting you?**

Atera gives me the necessary tools to streamline and scale operations in simple steps, saves me time, provides efficient support.

**Official Response from Gil Givoni:**

> That's wonderful to hear! Optimizing your workflows and operations is a huge advantage with Atera, you can simply do more by using our platform and it sounds like you are indeed taking advantage of the all on one offering. You can scale up even more by integrating the AI Copilot addon, and harness Agentic AI to operate alongside you and your team!

  ### 35. Review for Atera 2025

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 04, 2025

**What do you like best about Atera?**

You can call it all in one platform and it combines RMM and PSA with per-technician pricing.

**What do you dislike about Atera?**

There are some limitations and also in ticketing and billing features could be more resilient.

**What problems is Atera solving and how is that benefiting you?**

It allocates all my tools, from ticketing to remote access, so I don't have to jump between different platforms.

  ### 36. What I have always been looking for

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jordy H. | Information Technology Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about Atera?**

Price and Services offered. Most MSP and RMM's charge by the end point and with my companies structure it just didn't make sense. I needed a simple ticket system, remote access, and a way to keep my clients updated and secure while they are in the wind.
 Atera does that and so much more, There is no way a IT department of 1, like mine, would be able to keep track of everything with out missing a beat. I cover over 90 Brink and morter QSR restaurants and Atera has paid for its self in spades. 
I use Atera 24\7, if I am not on my PC I am reviewing and approving tickets on my phone, fixing remote systems from my Cell phone is just a bonus that saves me time and travel when I need to preform a quick fix. 
Setup and customer service are easy to do and contact. The few questions I did have for support were handled in minutes with a live person. The one instance that they couldn't help me immediatly, was followed up and closed within 3 days and that is refreshing.

**What do you dislike about Atera?**

The only dislike that I have is also one of Atera's best features as well...Price.
When the need for a additional license I had no option to go month 2 month for an additional seat for a part time tech I hired. Having a yearly seat option and when adding additonal seat going m2m would be a great additon.

**What problems is Atera solving and how is that benefiting you?**

The insight that Atera gives me to my network is priceless. Atera allows for me to spend more time planning and working on high level projects while the AI and ticket system manages itself. Auto-Ticket updates to customers and alerts when things are going bad are constantly used and taken advanatage of.

**Official Response from Gil Givoni:**

> Our pay-per-tech model is our innovative offering so our customers know exactly how much they're paying, glad you value this!

Supporting 1-man ITDs is available with Atera, at a fraction of a price from hiring more and more techs.

Thanks for your review, you are warmly welcome in our community as well!


  ### 37. Great value but needs polish

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.)

**Reviewed Date:** October 28, 2024

**What do you like best about Atera?**

Atera is eady to deploy and works in older and new windows versions as well as other platforms. So far the client seems very light and does not cause any issue on client machines. I love being able to search for a username and see all machines the have logged on. This saves me so much time when troubleshooting issues. Setup was very easy to implement and their customer support was amazing during onboarding.

**What do you dislike about Atera?**

We are a large place and the reports and software inventory tools are broken for us. We did mentined this during our on boarding and improvements have been made but not enugh. I also wished that for app distribution it could be tied into intune so that I could publish Atera chocolety apps from Atera interface intu the Intune company portal. This would make it easier to deplay and manage apps.

**What problems is Atera solving and how is that benefiting you?**

It allows us to have a better picture of all devices in being used in our network, company owned or byod. It speeds up troubleshooting and investigations.

  ### 38. We use it everyday!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicholas L. | Installation Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2024

**What do you like best about Atera?**

We find it very helpful to get reports and insights on all the machines we have that are nicely separated by company. We can install software to machines with a click of a button. We can get information like SN and much more with ease. We have Atera installed from Intune.

**What do you dislike about Atera?**

The remote desktop app (Slashtop) can have issues but for the most part is pretty solid

**What problems is Atera solving and how is that benefiting you?**

We find it very helpful to get reports and insights on all the machines we have that are nicely separated by company. We can install software to machines with a click of a button. We can get information like SN and much more with ease. We have Atera installed from Intune.

  ### 39. Atera - Changes support from reactive to proactive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Colin M. | IT Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 15, 2024

**What do you like best about Atera?**

Atera gives us full visibility of our network and attached devices. The ability to monitor the computers and react in a prompt manor has improved our support SLA's stats.  Controlling the windows updates has meant we're on top of the update process and the ticketing system is great as we can link to a device and manage / control it for quick solutions.

**What do you dislike about Atera?**

Atera really needs a dashboard that be be shared on a TV screen (without a licence) so dispaly stats / jobs / etc. and the ability to link up with WSUS locally on the network to lower internet traffic for downloads.

**What problems is Atera solving and how is that benefiting you?**

Patch managerment and remote access we're our key bottlenecks.  Everything else is a bonus

  ### 40. Worth a try.......

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 05, 2025

**What do you like best about Atera?**

I appreciate the factors utilized by the creators of the product.  Multiple business facets were considered in manufacturing this product.  It accounts for many areas within business.

**What do you dislike about Atera?**

Maybe the price, but not too costly for what it provides and the value.

**What problems is Atera solving and how is that benefiting you?**

Multitasking and organizing, among many other things.

  ### 41. Atera is a great RMM toolstack for single technicians

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2025

**What do you like best about Atera?**

You only pay per technician.  You can have many endpoints, but only have to pay for each technician.  It is quite powerful using scripts.

**What do you dislike about Atera?**

The interface is not quite as polished as ninjaone,

**What problems is Atera solving and how is that benefiting you?**

I am able to automatically patch my client's computers and receive alerts on when their devices are using too many resources.

**Official Response from Gil Givoni:**

> Thank you for the great feedback!

We’re really happy to hear that Atera’s pricing model and scripting capabilities are delivering solid value for you—especially as a solo technician. It’s fantastic to know that automated patching and real-time alerts are helping you stay ahead and support your clients efficiently.

We hear you on the UI polish,  but would love to hear more concrete examples, and even screenshots of what you would like to see—your input truly helps us prioritize what matters most.

If you haven’t yet, we’d love to have you join the Atera Community—a great place to connect with other IT pros, swap ideas, and get early insights into what’s coming next.

  ### 42. Efficient and Informative

**Rating:** 5.0/5.0 stars

**Reviewed by:** Whitney G. | Service Technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 22, 2024

**What do you like best about Atera?**

Atera allows us to view and sort our tickets to maximize efficiency and ensure we are able to take care of and support our clients. The system is responsive and versatile, much better than other ticketing I have used in the past. We spend much of our time in Atera, and it is a core component of our operations.

**What do you dislike about Atera?**

I do sometimes experience slowdowns when loading client pages who have a large amount of devices or passwords.

**What problems is Atera solving and how is that benefiting you?**

Atera allows us to access client computers quickly and efficiently, and has a very intuitive interface to maximize usability. Ticket tracking is also very detailed and helps us manage our help desk and correspondance with clients.

  ### 43. Remote Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Fatma S. | Telecommunication Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 24, 2025

**What do you like best about Atera?**

Ateras has revolutionized my way of working, from the creation of tickets to remote management, it is a secure and easy to use platform, the customer service is igood.

**What do you dislike about Atera?**

Atera only provides me with solutions, there is nothing that I dislike.

**What problems is Atera solving and how is that benefiting you?**

Good customer service and significant money saving for my company.

**Official Response from Gil Givoni:**

> Thanks for the great review! We're thrilled to hear Atera is making a real difference in your workflow—especially with remote management, ticketing, and support.

If you'd like to connect with others or share more, we’d love to see you at community.atera.com!

  ### 44. Feature packed and simple to use!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jared J. | IT Technician, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 05, 2024

**What do you like best about Atera?**

Atera is super simple to use and get the hang of, while still being an absolute powerhouse. Its AI integration is my favorite part of the software. Closing tickets has been a breeze because the AI assistant will literally summarize the ticket, give you action steps to resolve it, and in some cases, can even deploy the necessary PowerShell scripts. It's easy to integrate and implement and is central to our workflow.

I cannot overemphasize how great this software is. If you're on the fence, just schedule a demo. You'll likely be switching soon after!

**What do you dislike about Atera?**

I would like it to be a bit simpler to filter tickets. Currently, the process involves pressing the "filter button" located to the side of the screen and selecting the desired parameters. This is fantastic for a more in-depth approach, but sometimes I just want to quickly sort the current page of tickets. For example, if I click the "Assigned Technician" header, I would like it to quickly sort by technician—versus having to go to the filter button and select the parameters.

With all that being said, it's a tiny gripe compared to the value of the product!

**What problems is Atera solving and how is that benefiting you?**

Atera makes it super simple for our internal users to submit tickets.

**Official Response from Gil Givoni:**

> Thank you for your response!
Sounds like you really took off with Atera's Copilot! You're welcome to join our community and share you tips as well.

Our ticketing is always improving, I've shared your feedback with our product team, good thinking with that!

  ### 45. Awesome

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.)

**Reviewed Date:** August 19, 2025

**What do you like best about Atera?**

The ability to run script and pushing it down without user intervention

**What do you dislike about Atera?**

Not all can be push down via atera like maintence update patch on certain time

**What problems is Atera solving and how is that benefiting you?**

The ability to not require to go onsite to solve issue

  ### 46. Atera improves my life

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gabriel M. | Telecommunication Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 12, 2025

**What do you like best about Atera?**

Atera is my number 1 platform to optimize my time and create tickets, it is customizable and easy to use. I love it, it gives me advanced funcitons for my work management.

**What do you dislike about Atera?**

It is cost- effective and easy to use, there is nothign that I dislike.

**What problems is Atera solving and how is that benefiting you?**

Simplicity and great structure for creating tickets, it's great.

**Official Response from Gil Givoni:**

> Thanks for the awesome review! Life improving is really the most we can ask for...
We're glad Atera is helping you optimize time, simplify ticketing, and enhance your workflow with powerful features.

Feel free to connect and share more with the community at community.atera.com!

  ### 47. Good quality with 2 major problems

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hamed G. | IT Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 14, 2024

**What do you like best about Atera?**

Index of customers and customers section in portal.
ease of use.

**What do you dislike about Atera?**

I can't find a quick way to connect to customers that I don't want on my customers list. ( I use Splashtop)
for example before this we had quick support in Teamveiwer which my clients would easily download from website and run, but this feature dows not exist in Atera.
sometimes I have problems with connecting because RMM client does not run automatically and shows error.( I have to go to task manager and stop the related services to be able to run it)

**What problems is Atera solving and how is that benefiting you?**

Customer computer access is very easy since it has a very simple and complete user interface. foldering and clustering is really helpful and there is no limit to the number of devices and customers.

**Official Response from Gil Givoni:**

> Hey Hamed, thanks for your review!

Helping end-customers service themselves is a crucial way of reducing downtime, while allowing you to work on the hands-on difficult tasks, so this is great to hear that you are enjoying the value of the end-customer features Atera has in place!

I would like to know more about the error you mentioned, specifically as you said that an error message shows when this occurs - could you kindly open a ticket with support@atera.com and send them a screenshot of the error and the steps done that lead to it? I believe they will be able to help you with that :)

I've logged your feature request as well, hopefully this will lead to improve service so you can enjoy Atera even more!

  ### 48. Atera - The IT Game Changer

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anton v. | Technicial Team Lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 19, 2024

**What do you like best about Atera?**

There are multiple tiers of functionality that Atera offers that makes our daily tasks so much easier and seamless. The implementation is incredible simple to and has elevated our customer support from a professional level to a PROFESSIONAL level. We use Atera daily, and has been very easy to learn and implement in our daily work.

**What do you dislike about Atera?**

I would like to have a better integration with MDM's like Kandji, but other than that, it is an amazing tool to use for customer support.

**What problems is Atera solving and how is that benefiting you?**

Atera has helped to respond faster to reported issues, thanks to their automated monitoring solutions. There have been several advancements since we started using Atera which has assisted us with our RMM responsibilities, and to empower us to provide even higher quality customer support.

**Official Response from Gil Givoni:**

> That's amazing Anton, thank you for the kind words!

Atera is EASY, set up and implementation is intuitive, and our resources are available to make it a breeze.

We're looking at MDM functionality, I've also shared your request to support Kandji in particular, thanks for that!

Hope you and your team continue to harness the many features we offer!

  ### 49. Atera Review

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2024

**What do you like best about Atera?**

Atera is a useful tool for IT Support Management. 

It has integrated tools for monitoring hardware, remote support, tracking customer satisfaction, and more. My previous experience with a similar platform has been with Service Now and I find Atera to be the superior product.

I use this product every day, multiple times a day. I use it mainly on my PC but I also have the phone app as well.
Once you're in you just need to install the client on your client's computers and you're good to go.

One of my favourite tools was the AI assistant, it made write ticket summariesa breeze and required minimal correction.

Another feature I like is the saving of drafts; if you were to start writing an email and close the tab/window and come abck to it, the content you were writing would still be there.

**What do you dislike about Atera?**

After using Atera for about a year it definitely has its faults.

The introduced a change in UI, saying that you could easily switch back but the option to was difficult to find and burried within settings.

No Darkmode option.

They use Splashtop for remoting into computers, it works 3/5 times you need to use it

They have powerful features, like the AI assistant that I mentioned before, that are locked behind a premium paywall.

The phone application is a fairly awful experience. It forces you to sign in repeatedly, if you enter the app by clicking on a notification it will not take you to that specific ticket it notified you off if you are force to sign in (which is 99% of the time), the UI/UX is unintuitive, and recently there has been a bug where I receive double notifications for each update, confirmed with my coworker.

Customer support is not easy to access.

**What problems is Atera solving and how is that benefiting you?**

Atera allows me to reach out to my clients and gives me tools to help me support them and remedy their IT issues.

  ### 50. An effective tool that continuously improves.

**Rating:** 5.0/5.0 stars

**Reviewed by:** James F. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 24, 2024

**What do you like best about Atera?**

Atera enables us to accomplish tasks much more quickly and efficiently.  The functions and design of the solution are intuitive and well thought out.

**What do you dislike about Atera?**

Honestly, there is very little to dislike.  Occasionally there might be a small feature/tweak we'd like to see, but even then Atera encourages feedback and often improvements we'd like to see are already in the pipeline before we think to ask.

**What problems is Atera solving and how is that benefiting you?**

We can easily and quickly schedule patches with flexible scheduling, administer and troubleshoot endpoints remotely, keep close track of all our assets, and better support our remote workers.  Atera provides great visibility and enables us to lock down endpoints more than ever before while minimizing disruption to employees since we can easily make changes or assist staff remotely/quickly.

**Official Response from Gil Givoni:**

> Thanks James, thats'a really nice to hear :)

Yes, we're very open to feedback and encourage it actively, here, in our features requests board and in our community, to which I warmly invite you at https://community.atera.com 

We're committed to hearing what you have to say!


## Atera Discussions
  - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes
  - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote
  - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote
  - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote
  - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote

- [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?page=10&section=pricing&secure%5Bexpires_at%5D=2026-07-15+14%3A19%3A26+-0500&secure%5Bsession_id%5D=7dcee6fb-b146-4672-aa45-9b9dc2678d53&secure%5Btoken%5D=6279de57496f02910c1f8bc4b979b5ec72ea0da6eab22f74ab7bc5c9bea98976&format=llm_user)
## Atera Integrations
  - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)
  - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)
  - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews)
  - [AnyDesk](https://www.g2.com/products/anydesk/reviews)
  - [Autotask](https://www.g2.com/products/autotask/reviews)
  - [Axcient](https://www.g2.com/products/axcient/reviews)
  - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews)
  - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews)
  - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews)
  - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews)
  - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews)
  - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews)
  - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews)
  - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews)
  - [Chocolatey](https://www.g2.com/products/chocolatey/reviews)
  - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews)
  - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)
  - [Cynet](https://www.g2.com/products/cynet/reviews)
  - [Domotz](https://www.g2.com/products/domotz/reviews)
  - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews)
  - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews)
  - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews)
  - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews)
  - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews)
  - [Hudu](https://www.g2.com/products/hudu/reviews)
  - [IRONSCALES](https://www.g2.com/products/ironscales/reviews)
  - [ITBoost](https://www.g2.com/products/itboost/reviews)
  - [IT Glue](https://www.g2.com/products/it-glue/reviews)
  - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews)
  - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews)
  - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews)
  - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews)
  - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews)
  - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [PowerShell Studio](https://www.g2.com/products/powershell-studio/reviews)
  - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews)
  - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews)
  - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews)
  - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Splashtop](https://www.g2.com/products/splashtop/reviews)
  - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  - [ThreatDown](https://www.g2.com/products/threatdown/reviews)
  - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews)
  - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews)
  - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews)
  - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews)
  - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews)

## Atera Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance

**Scope**
- Endpoint Inclusiveness
- Multi-OS Support

**Functionality**
- Performance Monitoring
- Alerting
- Improvement Suggestions
- Multi-Network Capability

**Functionality**
- Artificial Intelligence
- Machine Learning
- Systems Monitoring

**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Generative AI**
- AI Text Summarization

**Monitoring - Network Monitoring**
- 360-Degree Network Visibility
- Automated Network Discovery
- Real-Time Monitoring

**Automation - AI IT Agents**
- Document Processing
- Feedback Collection

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Analysis**
- Threat Detection

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking

**Security**
- Reporting and Alerts
- Endpoint Protection
- Remote Wiping

**Management**
- Performance Baseline
- Data Visualization
- Path Analysis

**Issue Resolution**
- Root Cause Identification
- Proactive Identification
- Resolution Guidance

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Maintenance**
- Remote Reboot
- Remote Printing

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Generation

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Analytics - Network Monitoring**
- Predictive Performance Analytics
- Packet & Flow Analysis

**Autonomy - AI IT Agents**
- Adaptive Responses
- Task Execution
- Independent Decision Making
- Problem Solving

**Monitoring and Management - Autonomous Endpoint Management**
- Self-Healing

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**Platform**
- Unified Communications Platform
- Remote Access
- ITIL Policy Compliance
- Asset Tracking
- IT Knowledge Management

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Management**
- Device Enrollment
- Device Configuration
- Device Compliance
- Usage Information
- Data Separation

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Management**
- System Integration

**Communication **
- VoIP
- Video Conference Call
- Screen Annotations

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Security - Network Monitoring**
- Encrypted Data Transmission
- Zero Trust and Identity Management
- Integrated Network Security

**IT Ticket Management - AI IT Agents**
- Ticket Status Updates
- Ticket Assignment
- Automated Ticket Creation

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Security**
- Endpoint Protection
- Patch Management
- Disaster Recovery
- Service Management
- Workflow Management

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Security**
- Data Encryption
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Network Performance - Network Monitoring**
- Dynamic Network Optimization
- Automated Tasks Routing

**IT Support Automation - AI IT Agents**
- Knowledge Base Utilization
- Workflow Automation
- Real-Time Troubleshooting
- User Self-Service Assistance
- Proactive Issue Detection

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Unified Endpoint Management (UEM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform

**AI Automation - Network Monitoring**
- Machine Learning-Based Anomaly Detection
- Self-Healing Networks
- Predictive Network Maintenance

**Agentic AI - Enterprise IT Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AIOps Platforms**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Performance**
- Reporting

**Agentic AI - Network Monitoring**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

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