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AT&T Reviews & Provider Details

RS
President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task AT&T helped with:

Trying to update my phone service. Review collected by and hosted on G2.com.

What do you like best about AT&T?

The basic functionality of the phone line. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

I had a very hard time getting to the right person at AT&T to help me. I called for support and was sent to the wrong department many times. I was forwarded to the wrong department and I had to call back many times. Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

I was on the wrong phone plan and was being over-charged. Review collected by and hosted on G2.com.

AT&T Overview

What is AT&T?

AT&T uses its network, labs, products, services and people to create a world where everything works together seamlessly.

AT&T Details
Discussions
AT&T Community
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Provider Description

AT&T uses its network, labs, products, services and people to create a world where everything works together seamlessly.


Seller Details
Seller
AT&T
Year Founded
1876
HQ Location
Dallas, TX
Twitter
@ATT
899,557 Twitter followers
LinkedIn® Page
www.linkedin.com
175,899 employees on LinkedIn®
Ownership
NYSE: T
Phone
+1.210.821.4105
Total Revenue (USD mm)
$160,546
Description

AT&T provides telecommunication and media services, offering wireless communication, broadband internet, and digital entertainment to both individual consumers and businesses worldwide.

Recent AT&T Reviews

Abhishek  K.
AK
Abhishek K.Enterprise (> 1000 emp.)
4.5 out of 5
"Great coverage worldwide and best workplace to work with."
As compared to the other providers, the availability and reach is higher.
Verified User
O
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Worry-free company!"
AT&T has been my #1 phone company for many years. I've never had any real challenging problems. The service and signal has always been spot on. I'l...
Michelle H.
MH
Michelle H.Small-Business (50 or fewer emp.)
4.0 out of 5
"ok service"
Convience easy to use great customer relations

AT&T Media

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13 out of 14 Total Reviews for AT&T

3.9 out of 5
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13 out of 14 Total Reviews for AT&T
3.9 out of 5
13 out of 14 Total Reviews for AT&T
3.9 out of 5

Overall Review Sentiment for AT&TQuestion

Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
Execution Ability
0 (Worst)
10 (Best)
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Abhishek  K.
AK
Software Engineer
Information Technology and Services
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about AT&T?

As compared to the other providers, the availability and reach is higher. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

The customer support and service is worst. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T:

Get same-day delivery and expert setup on new devices. Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

Insurance, Health & Wellness. Review collected by and hosted on G2.com.

Verified User in Environmental Services
OE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AT&T?

AT&T has been my #1 phone company for many years. I've never had any real challenging problems. The service and signal has always been spot on. I'll probably never change. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

The only thing I might change is prices. They can be a little steep. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T:

The best thing about AT&T if you are thinking about getting them for any of their services is set it up and leave it.

What I mean by this is once you get everything setup with the service you get choose all you have to do is enjoy it. Just forget about it because you'll never have a problem.

Worry-free company! Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

I have had AT&T for years and I've never had to even call them until recently. My phone has been coming up on caller ID's as private. This change on my phone can cause many issues for outbound calls but also for certain people calling in.

I did a chat with them and outcome was to give it 48 hours and I should get a text confirming that it complete. I received the text so I thought I would be good to go, but no. It was still saying private.

End result: it took 2 times of contacting them to resolve my issue but if that's the only thing bad to say about AT&T, I'm good with that.

Thanks AT&T!!! Review collected by and hosted on G2.com.

Michelle H.
MH
Executive Director of Operations
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about AT&T?

Convience easy to use great customer relations Review collected by and hosted on G2.com.

What do you dislike about AT&T?

Hold times when calling in, and some reps are very rude Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

They take care of all our telephone needs Review collected by and hosted on G2.com.

RB
Associate Software QA Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AT&T?

Best customers support and very reliable Review collected by and hosted on G2.com.

What do you dislike about AT&T?

It's very expensive and the pricing is too high compared to others in the market Review collected by and hosted on G2.com.

Recommendations to others considering AT&T:

The largest telecommunication industry in the world. Rest you can guess Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

One of the best player in telecommunication and analytics industry Review collected by and hosted on G2.com.

Veronica A.
VA
Self Employed
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
Describe the project or task AT&T helped with:

I went into the store to get my ipad hooked up to prepaid service. He wasted no time in getting started and was done within 15 min. I couldn't be happier with the service. Review collected by and hosted on G2.com.

What do you like best about AT&T?

At&t service is always great. never drop signal, which is why i got the service for my ipad. So far its worked great and prices are affordable. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

I have been using at&t for over 5 years now and i havent ran into any issues. My experience has always been positive. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T:

If your looking for great prices with exceptional customer service, at&t would be the best way to go. Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

The benefit is auto pay and getting a discount. Saves me money while getting great service. Review collected by and hosted on G2.com.

VW
Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
Describe the project or task AT&T helped with:

I’ve always had AT&T as an internet service provider. The wireless internet service allows for all of my projects to get completed in a timely manner. Review collected by and hosted on G2.com.

What do you like best about AT&T?

AT&T has a very responsive customer service team that works with you whenever you have an issue. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

There are plenty of moments where the service would be out of it would drop out of nowhere. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T:

Make sure you choose the best plan to ensure that you are constantly disconnecting. Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

AT&T supplies the wireless network that is needed to stay connected. I was always able to connect with multiple devices and get the job done with the service. Review collected by and hosted on G2.com.

Lane J.
LJ
Lifeguard- Summer Staff
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task AT&T helped with:

smartphone, television, and internet Review collected by and hosted on G2.com.

What do you like best about AT&T?

I've never had any problems with AT&T. It works everywhere for all things. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

I dislike nothing at all. It has everything I want and everything I need. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T:

AT&T outranks its competitors in every area listed above. If you're still skeptical, there's nothing wrong with at least trying it out. Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

All of my social networking, entertainment, and tech comes through AT&T Review collected by and hosted on G2.com.

Verified User in E-Learning
GE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task AT&T helped with:

Use of at&t as cell provider for the group Review collected by and hosted on G2.com.

What do you like best about AT&T?

Customer service has been responsive for all of us. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

The service itself isn’t amazing nor is it very cost effective Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

Easy of use for employees, access for many Review collected by and hosted on G2.com.

CL
Fleet Supervisor
Construction
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task AT&T helped with:

I use AT&T for my business communication throughout the Midwest Review collected by and hosted on G2.com.

What do you like best about AT&T?

One of the more competitive price structures in the business Review collected by and hosted on G2.com.

What do you dislike about AT&T?

I do not like the coverage in the Iowa region and parts of Illinois. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T:

Please watch the coverage area you will be working in Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

We stay connected on a daily basis. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
GH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task AT&T helped with:

Let’s me work no matter where I’m at without having to be in an office at all times. Provides constant communication Review collected by and hosted on G2.com.

What do you like best about AT&T?

Being available without having to be in an office all the time. Having GPS so I can get from point a-b. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

The service areas aren’t very strong. I don’t get service in the middle of town or home. Review collected by and hosted on G2.com.