# Asure Reviews **Vendor:** Asure **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.0/5.0 **Total Reviews:** 389 ## About Asure The Asure suite includes Payroll & Tax, HR, and Time & Attendance software as well as HR services that right-size the HR function based on each client's stage of growth. Small and medium-sized businesses need to grow but people and cash are scarce resources. Asure helps growing companies better allocate both their financial and human capital while developing great teams that have the passion and skills to get to the next level. ## Asure Pros & Cons **What users like:** - Users value the **exceptional customer service** from Asure, highlighting the helpful and accommodating personnel throughout their experience. (75 reviews) - Users highlight the **exceptional customer support** of Asure, appreciating the hands-on assistance and knowledgeable representatives. (69 reviews) - Users find Asure incredibly **easy to use** , ensuring a seamless payroll process and empowering employees with portal access. (54 reviews) - Users appreciate the **accuracy and timeliness** of Asure's payroll management, making payroll processing seamless and user-friendly. (39 reviews) - Users appreciate the **accuracy and timeliness** of Asure's payroll, making the process smooth and efficient every month. (36 reviews) - Payroll (32 reviews) - Simple (24 reviews) - Easy Setup (16 reviews) - Implementation Ease (15 reviews) - Response Time (14 reviews) **What users dislike:** - Users experience **poor customer support** , with slow responses and difficulties in resolving simple inquiries. (48 reviews) - Users report **poor support services** , with inconsistent representatives and inadequate communication during onboarding processes. (18 reviews) - Users report **payroll issues** with misleading contracts and difficulty in service termination, complicating their overall experience. (17 reviews) - Users find Asure to be **not user-friendly** , struggling with website access and complicated service configuration. (14 reviews) - Users find **difficult navigation** of Asure frustrating, impacting their ability to access important HR functions easily. (11 reviews) - Difficulty (11 reviews) - Inadequate Verification (11 reviews) - Not Intuitive (11 reviews) - Users find Asure **time-consuming** , often facing delays in task completion and unresolved issues that hinder efficiency. (11 reviews) - Inadequate Reporting (9 reviews) ## Asure Reviews ### 1. Asure Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Asure?** Asure has dedicated representatives for each of your clients. It's very helpful because they are familiar with your account and you know exactly who you're talking to. They are also responsive and good about sending reminders. Reports are easily accessible and can be accessed at any time. Onboarding new clients is also easy and their onboarding specialists do a good job with follow up. **What do you dislike about Asure?** At this time, I have no complaints of Asure's services. **What problems is Asure solving and how is that benefiting you?** Communication and response time is a quick turnaround. This is benefiting us because it allows us to get answers for our clients and resolve any issues we may have in a timely manner. ### 2. Very nice payroll company to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Asure?** You have a dedicated rep that works with you and you get to know them and vice versa. It makes life so much easier. The onboarding process was great and very thorough. I called a few times as you realize you forgot to ask about specific items that you use regularly. **What do you dislike about Asure?** Nothing so far to complain of. If I have a question, I ask my rep. **What problems is Asure solving and how is that benefiting you?** They take care of my payroll and I trust them. ### 3. Great company/employees **Rating:** 5.0/5.0 stars **Reviewed by:** Lacy K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Asure?** I have had a great experience working directly with Kris on our weekly payroll. She is always very helpful and pleasant to deal with. **What do you dislike about Asure?** I dont have anything i dislike about Asure. **What problems is Asure solving and how is that benefiting you?** They make calling in the hours to payroll very simple ### 4. conversion to asure platform from another vendor **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Asure?** staff is very friendly and they are honestly giving it a good try **What do you dislike about Asure?** I believe they took on too many conversions at once and the conversion dates hit without all the pieces in place and the checks and balances. In addition were told certain things were available and they are not. **What problems is Asure solving and how is that benefiting you?** too soon to tell we have only converted as of 7/1/2024 ### 5. Friendly Team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Asure?** Team members are friendly and personable **What do you dislike about Asure?** Updates to technology are not as expedient **What problems is Asure solving and how is that benefiting you?** Getting our employees paid on time ### 6. Asure is ok. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Asure?** They're priced reasonably and competitive. **What do you dislike about Asure?** Very poor communication with the onboarding process and nobody took accountability. **What problems is Asure solving and how is that benefiting you?** So far because of the difficulties implementing, nothing has really been solved other than getting out payroll done elsewhere. ### 7. good most of the time **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Asure?** they do the actual payroll taxes etc.... **What do you dislike about Asure?** employee turnover of payroll support ... **What problems is Asure solving and how is that benefiting you?** me doing payroll ### 8. Simple and to the pont **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Asure?** Super easy to sign new hires up and get them going. **What do you dislike about Asure?** Doesnt add holiday pay to our salaried employees. **What problems is Asure solving and how is that benefiting you?** Cut down our time figuring out total time with holiday and PTO is included ### 9. Does the job but not as effective as others **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Asure?** Reports and other ways to pull data from the system. **What do you dislike about Asure?** High turnover with the service team, so it takes forever to complete a big task. For instance, we had issues with our W/C Comp classifications and reporting for audits. It took 3.5 years to resolve. **What problems is Asure solving and how is that benefiting you?** They are not solving anything for us right now. ### 10. Excellent customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Ava J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Asure?** The customer support and help with the transition has been amazing. Anthony and Lisa have been incredibly hands-on in helping my company transition. **What do you dislike about Asure?** We are still new, so have not fully transitioned enough to have any dislikes. **What problems is Asure solving and how is that benefiting you?** After having multiple tax issues with our previous company, Asure is making sure we are all set with taxes and is even helping us obtain tax credits we would not have known about otherwise. ### 11. Asure has worked very well for our business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Asure?** Sales is excellent. Support is very good. **What do you dislike about Asure?** Scheduling could be a little bit better. Scheduling is not a great fit for Hotel industry. **What problems is Asure solving and how is that benefiting you?** Timecards and payroll interface has made payroll smooth process. ### 12. Timely Service **Rating:** 4.5/5.0 stars **Reviewed by:** Wanda W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Asure?** What I like best about Asure is the re-engineered process for ensuring clients are able to successfully reach a representative. No more waiting on hold or waiting until someone called or emailed you back while you are trying to obtain the details for a Final Paycheck. **What do you dislike about Asure?** The least helpful feature for me is the portal. For some reason, I am not able to access it. **What problems is Asure solving and how is that benefiting you?** Processing timely payroll ### 13. Satisfactory when there is no issue **Rating:** 2.5/5.0 stars **Reviewed by:** Joni R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Asure?** Fairly easy to use an generally requires no interaction with personnel **What do you dislike about Asure?** It is almost impossible to get a quick answer on anything. I have been waiting for 3 days for my reports from my last payroll and have requested them 3 times but have yet to recieve. Every issue is like this...days for a response to simple things. **What problems is Asure solving and how is that benefiting you?** correct and timely filings of taxes ### 14. Practical, efficient, & easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Asure?** Asure Software has been a great tool for our non-profit organization. It is practical, efficient, and mostly user-friendly. As the single HR manager, with an organization of 150 employees, I have all the tools easily available. I also appreciate the systems syncing together as well as they do. **What do you dislike about Asure?** The overall Asure Time system configuration is a bit cumbersome. When needing to make adjustments such as accrual policy updates, I resort to my payroll company, and even they still miss the mark. The accrual system is the biggest downside in my opinion. Also would highly recommend a mobile app for the Essential/Advanced HR platforms. My employees have the hardest time finding the correct link and logging in to make updates, get paystubs, request time off, etc. **What problems is Asure solving and how is that benefiting you?** It is allowing us to much more efficiently onboard new employees, track their hours, accruals, overall employee information. Payroll in an overall better place. Track employee metrics a bit easier. The tax layout is also not as complicated as I thought it would be. ### 15. Not only would I recommend Asure, I already have recommended Asure! **Rating:** 5.0/5.0 stars **Reviewed by:** John I. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Asure?** Asure is reliable, easy to use, and affordable. Also, on the rare occasions that we have any reason to reach out to a person for assistance, our designated liaison, Elaine, is always very helpful. **What do you dislike about Asure?** I don't really have any dislikes. The small business where I work as a bookkeeper has been with Asure the entire time I've been here, which is almost two years, and there's never really been a problem. **What problems is Asure solving and how is that benefiting you?** Nobody really likes having to do payroll, but Asure takes care of all the difficult aspects for us. We just enter people's hours and press the button! ### 16. a lot of growth **Rating:** 4.0/5.0 stars **Reviewed by:** Kayleigh O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Asure?** Happy to see a lot of growth in the company and wih that new programs available to the customer, the ease and number of features is great. Overall 8/10 **What do you dislike about Asure?** The growth of the company seems to be affecting how quickly problems can be resolved and emails/phone calls can be answered as it's been tricky to navigate who to contact for what because of position changes. **What problems is Asure solving and how is that benefiting you?** N/A ### 17. Great Payroll and HR Services **Rating:** 5.0/5.0 stars **Reviewed by:** COLIN F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Asure?** Asure helps make running our business easier by providing payroll and HR services. **What do you dislike about Asure?** I do not have anything that I dislike about Asure. **What problems is Asure solving and how is that benefiting you?** They provide HR services that allow us to consult them with any issues that may arrive and make sure we are compliant with state and federal laws. They also provide weekly payroll processing for us as a very reasonable price. ### 18. Satisfied with Asure as a payroll provider **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Asure?** The people that I have contact with seem knowledgeable and I have run into very few problems over the years. **What do you dislike about Asure?** I was with a smaller company as my payroll provider and they were bought out by Asure. I do feel that we might get lost in the book of business with Asure being so much larger, but since I'm still working with the same people (for the most part), I haven't seen any difference in the level of support we receive. **What problems is Asure solving and how is that benefiting you?** the provide tax services for payroll so that I don't have to worry about it ### 19. Always very helpful, friendly and get back to me in a timely manner. **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly L. | Bookkeeper - H/R, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Asure?** Helpful customer service reps. and easy to use. **What do you dislike about Asure?** Sometimes short staffed but who isn't recently. **What problems is Asure solving and how is that benefiting you?** Going from desktop to online payroll ### 20. Tough problem - Good solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jack G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Asure?** We are a small company, but almost completely virtual. As a result, we have employees in four states spread across the US. This can be a nightmare when it comes to payroll paperwork. Asure handles this beautifully. They also did a good job on our ERTC paperwork. More than paid for their fees. **What do you dislike about Asure?** When our regular rep is out, payroll sometimes gets fouled up. When this happens, Asure is promptly and competently untangles it. **What problems is Asure solving and how is that benefiting you?** The nightmare of having employees in multiple states, none of which ever come into the "home" office. ### 21. very basic **Rating:** 2.5/5.0 stars **Reviewed by:** Jenny G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Asure?** easy to upload reporting, pdf guides helpful **What do you dislike about Asure?** customer service- our representative was unable to help us troubleshoot discrepancies. she frequently told us to "ask our clients" but we are the client. for a staffing agency that runs payroll in 30 states, it was very difficult to get setup **What problems is Asure solving and how is that benefiting you?** tax/payroll management ### 22. Just the Beginning... **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie K. | Administrative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Asure?** We had our introductory meeting with our HR consultant this week and she is amazing. We are just learning the platform and we are excited to be partnered with Asure for this HR support. **What do you dislike about Asure?** Nothing to note so far, everything appears very user friendly and there are so many resources. **What problems is Asure solving and how is that benefiting you?** Not applicable at this time ### 23. SB1 **Rating:** 4.5/5.0 stars **Reviewed by:** Saunjia B. | H, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Asure?** I really like the customer service I get when I call in with a question. **What do you dislike about Asure?** Sometimes there is a bit of confusion on punches for 2nd shift, Clocking in on say Tuesday pm and out on Wednesday am. **What problems is Asure solving and how is that benefiting you?** When I cant see punches they are great at fixing the issue for me. ### 24. Read your contract - poor poor service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Asure?** Nothing - do not do business with this company **What do you dislike about Asure?** They will refuse to cancel your services, Even when cancelling in advance. You have a 2-3 day window and if you miss they punish you by continuing for another YEAR against your wishes. Do not do business with this company, read your contract thoroughly. **What problems is Asure solving and how is that benefiting you?** They do not answer the phones, and when they do they roll their eyes like you know nothing. The HR support is not useful in any way shape or form. ### 25. Reliable, easy to use and the staff is helpful and knowledgeful. **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Asure?** The staff has a way of anticipating our questions and resolving any problems we may run into. **What do you dislike about Asure?** Better guidelines on how to correct or delete a duplicate payroll batch made in error without running into back end problems such as making the system think its a first payroll of the month. **What problems is Asure solving and how is that benefiting you?** NA ### 26. A Helping Hand **Rating:** 5.0/5.0 stars **Reviewed by:** Alex P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Asure?** Their communication and effectiveness behind implementation. We had a client that needed a migration of COBRA vendors shortly after we acquired them, and Asure swooped in and showed us all of the features they offer and how easy they are to use. We are so grateful for Asure! **What do you dislike about Asure?** Nothing to say! We have been incredibly impressed with Asure's attentiveness. **What problems is Asure solving and how is that benefiting you?** We have a high traffic client and their ease of use is the best thing in the world! ### 27. Asure review **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Asure?** I am very new to Asure so I am still getting to know the system and figure out the uses. **What do you dislike about Asure?** Getting the initial training scheduled was a chalange as I believe they had alot of new clients needing the training - however they did accomidate me by asking Heather Hopper to step in and do my training - She was wonderful, helpful and has become a great resource for me. **What problems is Asure solving and how is that benefiting you?** My payroll process ### 28. Excellent Payroll Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Asure?** Asure has provided the upmost quality customer service. Their system is easy to learn, if i have any questions I know will speak to someone if I call or email. If I do email I am usually hearing back within the same day. Asure helped us with our ERTC credit. **What do you dislike about Asure?** Upgrade in system makes the emails more automated, the system does not allow the one on one with the representative and the client. The system tends to reply as a robot before it reaches the customer representative. **What problems is Asure solving and how is that benefiting you?** last time I needed assistance with old checks, our representative helped me figure out what steps we could take to help the employee ### 29. Good company for a middle or small size organization. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Asure?** Helpful and knowledgable representatives. They are flexible for firms that have payroll needs with idiosyncrasies. **What do you dislike about Asure?** They have multiple platforms which might get confusing. **What problems is Asure solving and how is that benefiting you?** Processing payroll and time off tracking. ### 30. Asure has given us our time back **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Asure?** One of most helpful aspects of Asure's payroll platform is the ability to automate tasks and processes. It takes a little time to set up on the front end but it's well worth it. The processes that would normally consume a huge chunk of my morning now run overnight or in the background. **What do you dislike about Asure?** The integrations could be better. The HCM platform and the timekeeping platform are separate systems so it makes it a little difficult at the bureau level to help a client navigate a potential issue with one call. **What problems is Asure solving and how is that benefiting you?** Now that we have the ability to have payroll, onboarding, and employee self-service in one place, it allows us to be more competitive with other payroll providers. ### 31. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Trina L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Asure?** Assure is very easy to use. There are lots of reports so easy to find most anything you are looking for about your payroll. It is reasonably priced also. **What do you dislike about Asure?** There isn't anything that I dislike about Assure. **What problems is Asure solving and how is that benefiting you?** Assure is helping us track what we spend in eavch program easily. They also make it easy to process payroll early if we have to. ### 32. Asure Making Cobra and FSA Administration a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Paula P. | Human Resources Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Asure?** My representative Mark Varona provides anything that is needed for Accounts Management, Enrollment and answers questions quickly. Our Company has been with Asure for many years and we feel that the level of customer service is amazing. **What do you dislike about Asure?** The only issue that we have sometimes is emailing invoices to us has hiccups once or twice a year. Once received we can turn them around but I need to do better at crossing it off my list each month or reching out when I do not see an invoice come over. **What problems is Asure solving and how is that benefiting you?** Often our employees have account questions or concerns that are readily met with answers and assistance. ### 33. love the HR team. Payroll is difficult **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Asure?** The assure HR consulting team is amazing. They are so helpful and on top if it. **What do you dislike about Asure?** its expensive and then to get reports done through payroll, everything is an extra expensive cost when that's not the case with other payroll systems. **What problems is Asure solving and how is that benefiting you?** They are great with helping us stay updated and compliant with CA always changing laws. ### 34. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Asure?** I love that my payroll specialist is always available. I also love the advanced HR aspect **What do you dislike about Asure?** I just wish the Advanced HR was an app not a link. Our employees seem to have issues with the link. **What problems is Asure solving and how is that benefiting you?** It saves so much time with onboarding and paperwork. I love that there is an employee portal. ### 35. Asure helps with organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Asure?** Keeping employee records in one spot. It is easy to use and the customer support is great. **What do you dislike about Asure?** The software is more robust than what we need. It has many features that we would not use as a small business **What problems is Asure solving and how is that benefiting you?** It is helping us with onboarding and keeping all employee records in one spot. ### 36. Asure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2021 **What do you like best about Asure?** WE HAVE A GREAT AGENT - VICKY MILLER - easy to email info and get payroll done. **What do you dislike about Asure?** Their fee for ERTC is $2000.00, which seems high. **Recommendations to others considering Asure:** get a back up person's contact info for when your agent is gone **What problems is Asure solving and how is that benefiting you?** not having to mess with the taxes and reports, etc. is nice ### 37. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Julia S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Asure?** I like the quick and helpful response I've given when I request assistance **What do you dislike about Asure?** I haven't found anything I dislike, they are helpful when needed. **What problems is Asure solving and how is that benefiting you?** They have helped with the process of switching over from having services with another company. ### 38. Large Resource Database **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Asure?** There are countless resources to use via Asure's online library **What do you dislike about Asure?** The cost is high and they lock you into a term contract. I was sold the product in the VERY early stages of a new business and it was too much of a cost that early on. I asked if I could cancel before any service was provided or payments issued and they wouldn't budge. I won't be continuing because that indicates they really only care about the money. I should have asked better questions about the contract and terms. Lesson learned. **What problems is Asure solving and how is that benefiting you?** Helping with compliance and proper processes for employees ### 39. Asure review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Asure?** We previously used ADP as our payroll vendor and one of my most favorite things about Paydata (Asure) is that they are a local company. **What do you dislike about Asure?** Well, for instance, today I learned that our 1095's are being generated out of state. **What problems is Asure solving and how is that benefiting you?** Adding a new user. ### 40. There are some kinks that need to be worked out before I would recommend Asure **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Asure?** Ease of use for time and attendance software. Trainers were very helpful. **What do you dislike about Asure?** Customer Service needs improvement. We've found them dismissive. **What problems is Asure solving and how is that benefiting you?** Challenges with payroll integration with HR and mis-coding from W4s. ### 41. Easy and Quick Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Asure?** Working with Asure and representatives from Asure over the last I don’t know, 4 plus years, has been seamless. I’d like to think I am a professional in all areas of benefits, however, I am reminded that this isn’t always the case and need assistance from time to time. Asure reps are great in handling all questions or predicaments with a sense of urgency. **What do you dislike about Asure?** It is me. I have a hard time navigating the system. **What problems is Asure solving and how is that benefiting you?** Ensuring that the seperated party receive the proper COBRA letters. ### 42. Asure is good for a small payroll **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2024 **What do you like best about Asure?** Asure customer service is very amenable to answering questions. **What do you dislike about Asure?** You have to enter everything separately rather than just having one screen for everything. **What problems is Asure solving and how is that benefiting you?** Doing the payroll for a small but separate company. ### 43. Neutral **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2020 **What do you like best about Asure?** Customer service is pleasant to speak with. **What do you dislike about Asure?** Lately having payroll issues. Payroll was processed wrong and had to make sure it was corrected on the next pay period. **What problems is Asure solving and how is that benefiting you?** Getting our employees paid correctly. ### 44. Payroll Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Christy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Asure?** Their quick response to issues that need a ticket created. **What do you dislike about Asure?** The amount of time I have to hold on the phone sometimes **What problems is Asure solving and how is that benefiting you?** There have been so many over the years. ### 45. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Asure?** Their customer support is first class. They are responsive and a great source of reliable HR support. **What do you dislike about Asure?** The program needs updates regularly to fix glitches. **What problems is Asure solving and how is that benefiting you?** Working towards electronic delivery of documents. ### 46. All-In-One Package **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2023 **What do you like best about Asure?** 1. Comprehensive programme that centralizes everything 2. Excellent user interface that is also very simple to utilise 3. Numerous integration options 4. Very simple to keep track of all accrued vacation, sick, and work time. can always keep track of requests and vacation times. 5. User access was really easy to manager and reset passwords **What do you dislike about Asure?** 1. Certain features can't be merged until you buy that particular bundle. 2. The reporting tool was incredibly ill-conceived, roducing a general, all-encompassing persons report and pairing it down in excel based on the data you were wanting to extract were the only options for producing reports that successfully yielded results. 3. Migrating to newer workflows can be a pain to implement **What problems is Asure solving and how is that benefiting you?** With the help of the team's input, its integrated technologies offer a virtual environment for management. Extremely easy for supervisors to approve the break without having to manage a paper schedule or excel spreadsheet ### 47. Available reports are very lacking and do not meet our reporting requirements. **Rating:** 0.0/5.0 stars **Reviewed by:** Nancy W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Asure?** Ability to talk with a live person on the phone, at least during the implementation. I don't know if this will continue once implementation is complete. Our previous company only had online chat or email. **What do you dislike about Asure?** Inability to create reports requjired for filings with the DOI, the NAIC, workers comp audit, and 401 compliance. The system does not provide the required reports, plus the codes we need to pull into the reports are not available in ad hoc reporting. Other payroll systems have the capability of creating these reports or provide them as standard reports. The reports do not come close to meeting our needs. **What problems is Asure solving and how is that benefiting you?** Asure is currently not helping me solve any problems. I'm waiting to hear back from them on whether the required reports can be created, however I have not received an answer yet. ### 48. 50/50 **Rating:** 4.0/5.0 stars **Reviewed by:** Cheri L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Asure?** Classic, Employee Portal & Employer Portals work as expected. It's a good thing most of our clients like these limitations. I would like to see the ER portal to be user friendly when adding employees, currently very cumbersome. **What do you dislike about Asure?** Their "new" webhelp is much to be desired. They need to go back a few years when it was easier to navigate. Not enough customer facing employees, support cases take longer then they should, but expected due to staffing. HR product needs help. It's not user friendly and quirks that need ironing out. **What problems is Asure solving and how is that benefiting you?** My main job function is taxes, currently there are no changes that have affected me. I would like to see a better response time when dealing with return uploads to the ER portal. Currently, I am limited to small bundles to process at one time. ### 49. Great Payroll Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Asure?** The team is very skilled in payroll administration and they have been quick to back up last minute payroll changes. The program is easy to use and Customer Support goes above and beyond. We have both salary and hourly and both are handled professionally. **What do you dislike about Asure?** Can't think of a thing I dislike. There are too many positives about my experiences with Asure. Especially Michael Dale. Long time working relationship, he is great. **What problems is Asure solving and how is that benefiting you?** Most are last minute changes and I am definately grateful for the assistance. ### 50. Asure Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Maria M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Asure?** User friendly with professional service and product support when I need it. **What do you dislike about Asure?** There are no downsides to Asure. I receive all the services I need. **What problems is Asure solving and how is that benefiting you?** With Asure, my payroll processing is a breeze. ## Asure Discussions - [What does HCM software do?](https://www.g2.com/discussions/asure-what-does-hcm-software-do) - 1 comment - [View Asure pricing details and edition comparison](https://www.g2.com/products/asure/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+14%3A45%3A24+-0500&secure%5Bsession_id%5D=eee272d3-1cbd-4410-945d-dd64ab56f26c&secure%5Btoken%5D=897eb2f77f003b01dab5bf4ed039ecc53b8590ebf7c650d58bb104df9be553d9&format=llm_user) ## Asure Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Platform Basics** - Reporting - Interoperability - Performance **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Platform Content** - Enrollment Planning - Dashboard - Education - Benefits Record Management **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Platform Additional Functionality** - Mobility - Regulatory Compliance - Third-Party Carrier Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Platform Performance** - Reporting - Monitoring **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Generation - AI Text Summarization ## Top Asure Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,237 reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (10,435 reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,268 reviews)