# Asure Reviews **Vendor:** Asure **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.0/5.0 **Total Reviews:** 389 ## About Asure The Asure suite includes Payroll & Tax, HR, and Time & Attendance software as well as HR services that right-size the HR function based on each client's stage of growth. Small and medium-sized businesses need to grow but people and cash are scarce resources. Asure helps growing companies better allocate both their financial and human capital while developing great teams that have the passion and skills to get to the next level. ## Asure Pros & Cons **What users like:** - Users value the **exceptional customer service** from Asure, highlighting the helpful and accommodating personnel throughout their experience. (75 reviews) - Users highlight the **exceptional customer support** of Asure, appreciating the hands-on assistance and knowledgeable representatives. (69 reviews) - Users find Asure incredibly **easy to use** , ensuring a seamless payroll process and empowering employees with portal access. (54 reviews) - Users appreciate the **accuracy and timeliness** of Asure's payroll management, making payroll processing seamless and user-friendly. (39 reviews) - Users appreciate the **accuracy and timeliness** of Asure's payroll, making the process smooth and efficient every month. (36 reviews) - Payroll (32 reviews) - Simple (24 reviews) - Easy Setup (16 reviews) - Implementation Ease (15 reviews) - Response Time (14 reviews) **What users dislike:** - Users experience **poor customer support** , with slow responses and difficulties in resolving simple inquiries. (48 reviews) - Users report **poor support services** , with inconsistent representatives and inadequate communication during onboarding processes. (18 reviews) - Users report **payroll issues** with misleading contracts and difficulty in service termination, complicating their overall experience. (17 reviews) - Users find Asure to be **not user-friendly** , struggling with website access and complicated service configuration. (14 reviews) - Users find **difficult navigation** of Asure frustrating, impacting their ability to access important HR functions easily. (11 reviews) - Difficulty (11 reviews) - Inadequate Verification (11 reviews) - Not Intuitive (11 reviews) - Users find Asure **time-consuming** , often facing delays in task completion and unresolved issues that hinder efficiency. (11 reviews) - Inadequate Reporting (9 reviews) ## Asure Reviews ### 1. Asure Unifies Core HR Tasks in One Easy-to-Manage Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Syed I. | Manager-Coporate Relations and Placements, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Asure?** What I appreciate most about Asure is how effectively it brings core HR functions together into a single, easy-to-manage system. From payroll and compliance to time tracking and employee records, everything works within one platform. This significantly reduces manual effort and lowers the risk of errors. My personal favorite part is that it allows the HR team to move away from paperwork and focus more on meaningful, people-centric responsibilities. **What do you dislike about Asure?** One aspect I find less favorable about Asure is that the user experience can feel dated and less intuitive compared with more modern HR platforms. Some features may take extra time to learn, and new users may find the initial setup confusing. While the core HR and payroll functions are solid, the system lacks depth in advanced talent management. **What problems is Asure solving and how is that benefiting you?** It helped me by bringing payroll, time tracking, compliance, and employee records together in one system. This reduced manual effort and, as a result, minimized errors. It also improved the accuracy and quality of our data, which saves time in our day-to-day work and helps us maintain a strong, reliable database of employee information. ### 2. Responsive, Consistent Support—Weekly HR Guidance That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron H. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Asure?** Asure is responsive & consistent. Wendy Walker has taught me a lot about HR in our weekly check-ins. She is easily accessible & attentive to our needs as a small business. **What do you dislike about Asure?** Initially, I had an issue getting into the payroll portal but the team was able to resolve the issue. The issue was that they went through a platform upgrade and I was logging into the old platform. **What problems is Asure solving and how is that benefiting you?** Asure handles our payroll and all our HR needs. Wendy Walker has been instrumental in helping me to make sure I am compliant with I-9's, interview questions & other employee issue such as PTO requests & timecards. ### 3. Always Available, Timely, and Helpful Support from Asure **Rating:** 5.0/5.0 stars **Reviewed by:** Serena M. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Asure?** Asure is always available to speak with when needed. They respond in a timely manner and are helpful and communicate effectively. **What do you dislike about Asure?** I just don't like to have to wait for my AJE reports having to be emailed me. but I think that is just a part of the process. Its not a big deal. **What problems is Asure solving and how is that benefiting you?** We currently don't have any problems. ### 4. Complicated Interface and Poor Support **Rating:** 0.5/5.0 stars **Reviewed by:** Mark Phelps I. **Reviewed Date:** February 12, 2026 **What do you like best about Asure?** Nothing **What do you dislike about Asure?** Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer service. They also did not file or pay our witholdings casuing a 3 month back and forth with their customer service. **What problems is Asure solving and how is that benefiting you?** We use Asure for payroll, specifically to get direct deposit. ### 5. I am a bookkeeper and use Asure for several clients **Rating:** 4.0/5.0 stars **Reviewed by:** Lynn L. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Asure?** The most helpful for me is using the Evolution Client to be able to get Certified Payroll reports for certain jobs. I also like that we still have a local presence. I like how easy it is to create a payroll from start to finish, especially with the integrated timeclock. **What do you dislike about Asure?** I don't like that I cannot email my rep directly without it automatically creating a support ticket. Sometimes you want to say thank you, or just ask for confirmation after a ticket has already been created and closed. There should be a choice before sending the email. **What problems is Asure solving and how is that benefiting you?** Asure helps me to get payroll finished efficiently and on time because of its ease of use. ### 6. Easy and Reliable Process! **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron K. | Associate Pastor & Business Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Asure?** The online portal is user-friendly and intuitive, making it easy to navigate and manage everything I need. Whenever I’ve needed personal assistance, their team has been just a phone call or email away—always responsive and helpful. **What do you dislike about Asure?** The website can sometimes be slow to sign in and respond, which can be a bit frustrating at times. **Recommendations to others considering Asure:** The possibilities are endless. Explore! **What problems is Asure solving and how is that benefiting you?** We’ve only just begun to explore all the features this company offers, but we’re already very impressed with what we’ve implemented so far. Submitting payroll—even with varying deductions—is incredibly easy and streamlined. Overall, we’re very happy with the service and excited to continue discovering everything it can do. ### 7. Asure HR and Payroll **Rating:** 4.0/5.0 stars **Reviewed by:** Scott S. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Asure?** The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll. **What do you dislike about Asure?** There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed. **What problems is Asure solving and how is that benefiting you?** We were utilizing a different payroll processor at a much higher monthly cost. Additionally, we were completing the employee onboarding process manually, prior to implementing Asure. ### 8. Quick, Hassle-Free Hour Reporting with Paperwork Handled **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Asure?** YOU CALL IN YOUR HOURS AND YOU ARE DONE. ALL THE PAPERWORK AND REPORTS ARE HANDLED. **What do you dislike about Asure?** BECAUSE THEY ARE OFTEN SO BUSY AND WAIT TIMES CAN BE LONG, ENTERING THE HOURS ON LINE WOULD SOMETIMES BE HELPFUL **What problems is Asure solving and how is that benefiting you?** RIGHT NOW HELPING GET PAPER WORK TOGETHER FOR AN AUDIT. ### 9. Broken Promises and Terrible Communication **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Asure?** Not much. Broken promises, poor service, terrible communication **What do you dislike about Asure?** Terrible communication, service, and questionable practices. The right hand doesnt know what the left hand is doing **What problems is Asure solving and how is that benefiting you?** payroll ### 10. Quick Efficient Software **Rating:** 5.0/5.0 stars **Reviewed by:** Bobbi H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Asure?** Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll. **What do you dislike about Asure?** What I like least about Asure is it sometimes doesn't sycn up with the time clock software. **What problems is Asure solving and how is that benefiting you?** Asure makes it easy to add a new hire into the payroll system, it figures tax and deductions so that I don't have to. ### 11. Responsive Customer Service That’s Always There When You Need It **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Asure?** Customer service is great when needed. Able to answer phone or return calls when needed. **What do you dislike about Asure?** No major issues. Report pulling is sometimes limited but there are work arounds as needed. **What problems is Asure solving and how is that benefiting you?** Makes payroll easier and simple, that's all I need. ### 12. Asure, not good. **Rating:** 0.0/5.0 stars **Reviewed by:** Kim C. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Asure?** There was nothing I liked about Asure. It was not user friendly. **What do you dislike about Asure?** Everything. My employees could not understand how to log on. Too maky hands were in the pot. **What problems is Asure solving and how is that benefiting you?** There was nothing helpful; in fact, they made my job more difficult. ### 13. Asure goes above and beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Molly H. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Asure?** Everyone that I have dealt with are kind and very helpful! They take the time to answer any questions I have and make sure that we have everything we need. We are in the process of changing our payroll system and are looking forward to implementing their system. It looks easy to use and will be so helpful not only with payroll, but the HR features too. **What do you dislike about Asure?** Nothing! They haven't given use any reason to dislike anything about them. **What problems is Asure solving and how is that benefiting you?** We are planning to use all the features offered through Asure. To have everything in one spot will make things easier to maintain and easier for our employees to us. ### 14. I have been satisfied with Asure services. **Rating:** 4.0/5.0 stars **Reviewed by:** Khara T. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Asure?** There is a direct deposit option that is helps us save in mailing. Staff are willing to wait in scheduling payroll. They also offer other services that are useful to organization like ours. **What do you dislike about Asure?** Asure schedules payroll too early in the pay period. **What problems is Asure solving and how is that benefiting you?** Asure offering Direct Deposit is benefiting us in saving costs. ### 15. Average response time for critical support tickets...4 years and counting **Rating:** 0.0/5.0 stars **Reviewed by:** Jill H. | VP of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** Kari and Jen in Support are the best. When we need additional training, they are always very thorough and informative. They have also been very easy to work with when we find errors in the system Asure deems worthy of fixing. **What do you dislike about Asure?** In ability to respond to critical support tickets. By respond, I don't necessarily mean fix. I want updates on the status of the ticket and whether there is any intention to fix the broken pieces. Four years is an insane amount of time to have an open ticket. TLM support is terrible. Most of the time we get bounced between TLM and Evolution support, with both of them blaming the other and neither of them solving the problem. **What problems is Asure solving and how is that benefiting you?** Asure isn't solving any problems for me. In fact, they're creating problems for me. I can't track TOA in TLM because it doesn't have a usage cap so it's not compliant with California and Oregon sick laws. I have to manually calculate Washington non-consumer debt garnishments writs and all Oregon creditor garnishments because Evolution doesn't have the functionality to properly calculate the minimum exemption. ### 16. Well-rounded hiring software **Rating:** 3.5/5.0 stars **Reviewed by:** Kat and Pat M. | Owner / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** I use HireClick, and I'd say the best part about it is the customer support. Anytime I have a question, my dedicated representative will implement it for me. The UI is a little clunky but it is effective for the hiring process. I like that there are multiple statuses you can rank candidates by, which is helpful for marking your favorites at different stages of the process. **What do you dislike about Asure?** When I added both application and resume options to my job form, the resume upload did not work. However the customer service representative was able to get it to work from his end. Maybe it's just a bug with the client side. Also, I wish there was a way to bulk send rejection emails while excluding the people you've already emailed without manually having to tick them off. **What problems is Asure solving and how is that benefiting you?** Posting on multiple job boards at the same time is really a time saver and allows me to cast a broader net with minimal effort. ### 17. User-Friendly Interface, But PTO Accrual Needs Improvement. **Rating:** 5.0/5.0 stars **Reviewed by:** Haley S. | Scheduling Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Asure?** Very easy to use and navigate, simple and effective **What do you dislike about Asure?** That the accrual of PTO doesn't work well. **What problems is Asure solving and how is that benefiting you?** The ease of time keeping ### 18. Our experience with Asure has always been welcoming and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Asure?** We really appreciate how quickly the Asure team works to resolve our requests and the consistent communication throughout. Our weekly payroll submissions are never just an automated experience, but a moment to catch up with our rep. **What do you dislike about Asure?** At this time, we have experienced no notable downsides to our experience with Asure. **What problems is Asure solving and how is that benefiting you?** We only ever run into minor issues with Asure and they have always been quick to resolve. Most recently, a few of our employees were automatically signed onto 401k contributions due to a system change. Asure has worked with us to resolve this quickly, refunding our employees with no fuss. ### 19. Asure **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Asure?** Its easy and simple to use and is also available as a mobile app if the employer allows remote punch. It’s simple to submit and review time off requests and Hours for payroll **What do you dislike about Asure?** I previously used a software that had the option to forecast pro balances as of a certain date which was super helpful if planning.a vacation or other event. **What problems is Asure solving and how is that benefiting you?** I am able to clock in with ease and there is rarely an issue with system outage. Less pto requests are forgotten or ignored since the employand manager both get a notification when it’s sent, changed, approved or denied. ### 20. HireClick by Asure **Rating:** 5.0/5.0 stars **Reviewed by:** Ramona M. | HR Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Asure?** HireClick is an easy-to-use platform that streamlines job postings by aggregating them across popular job sites. I’ve received a similar quality and quantity of resumes as I did with previous methods, but at a fraction of the cost. It’s an incredible value—our job posting expenses have decreased by 80% while maintaining strong applicant flow. Plus, their live agents are always available to assist with any questions, providing excellent support. Highly recommend! **What do you dislike about Asure?** There’s not much I dislike, but I’d love to see the platform evolve to include interview scheduling and better communication tools for engaging with applicants. That would make an already great system even better! **What problems is Asure solving and how is that benefiting you?** Asure, through HireClick, is solving the challenge of efficiently managing job postings while keeping costs low. By aggregating postings across popular job sites, it ensures a wide reach without the need to manually post on multiple platforms. ### 21. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Tamie F. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Asure?** The customer service at Asure is wonderful. It is easy to get a hold of someone to speak with. They walk me through step by step any issues that I'm having. **What do you dislike about Asure?** I haven't had any downsides to Asure as of yet. **What problems is Asure solving and how is that benefiting you?** Assisting with unemployment benefits. If there is a previous employer who has filed for unemployment, UST/Asure is assisting with the issue. ### 22. Terrible business practices **Rating:** 0.0/5.0 stars **Reviewed by:** Thomas W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Asure?** When it was USA payroll, the service team was amazing and related to the customer. I felt like the company was a business partner and I have referred many businesses in the past. Now that they have sold, Ralph is gone, the new ownership has lost touch with the clients. **What do you dislike about Asure?** The service contract is misleading. I signed up for the HR services as a "deal" for doing the ERTC filing. The terms and conditions were buried in a link (they were not stated in the contract). To exit the service, they make it very hard. It is difficult to even obtain the information for terminating the service, let alone executing the termination. I WOULD NEVER RECOMMEND THIS BUSINESS. As a CPA, I have worked with a number of payroll providers. I will never work with this one again due to the poor business ethics and misleading information. Do yourself a favor and stay clear of this business. **What problems is Asure solving and how is that benefiting you?** They were processing payroll. ### 23. Easy on-boarding and great timekeeping **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Asure?** We are able to track our technicians easily with the GEO tag feature and the backend set up to get all of our properties, addresses and companies loaded was pain-free and smooth. Customer service/support has been great and it was easy to learn for all staff. **What do you dislike about Asure?** The GEO tags are a little hard to see when there are so many close together, but we are managing. **What problems is Asure solving and how is that benefiting you?** Time keeping was a big struggle having to manually enter in time for each employee, in each company, in each address. As well as the tech's location when they punch in and out has made everyone more accountable for their hours. ### 24. Effortless Setup with Assure, No Changes Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy M. | Owner, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Asure?** I love how Asure makes handling payroll easy. Switching my old payroll data to Asure was seamless, and I appreciated the simplicity of the process. The software is easy to use, aligning well with my needs. **What do you dislike about Asure?** Nothing **What problems is Asure solving and how is that benefiting you?** I find the product easy to use. It seamlessly transitioned my old payroll data, making the initial setup effortless. ### 25. Reps are smart and know how to help with any questions I need answered. **Rating:** 5.0/5.0 stars **Reviewed by:** kathryn j. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Asure?** Timing is everything. When I need to get an answer and my rep is not available, another rep can step right in to help! **What do you dislike about Asure?** Wish you were open after business hours! **What problems is Asure solving and how is that benefiting you?** Sometimes I cannot find certain 'buckets' to put hours into during payroll and Asure sets them up or locates them for me., ### 26. Reliable and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Asure?** Asure Time and Attendance has been a wonderful product to use. Asure Time and Attendance has been a wonderful product to use, from the moment we implemented it to now. It was easy to implement, making sure we weren't left wondering how it all works. There are loads of features and they are very helpful. Plus, the user interface is easy to navigate, which makes using the product a breeze. **What do you dislike about Asure?** Better training manuals for Asure HR would be helpful. I'm pretty intuitive in working with applicaitons and it's been a struggle to figure out some of the ways to implement uploading applications. **What problems is Asure solving and how is that benefiting you?** Adding Asure Time and Attendance has assisted in payroll processing tremendously. We just went through our first open enrollment for benefits and it went so smoothly. Adding Asure products to our work processes has definitely increased our efficiency. ### 27. Always available and fast on responses. **Rating:** 5.0/5.0 stars **Reviewed by:** Paula T. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** The way they are always willing to help. They repsond timely to all emails. They don't talk down to me but they help me understand it completely. The program is easy to use to the point it seems to be dumbed down. Our payroll is bi -weekly and it is always ready when I am to enter my payroll. When we first signed up with Webb payroll, they were very patient with me as I was learning the program. **What do you dislike about Asure?** Nothing! I would not change a thing. I think I wouldn't like it as much if anything was changed. **What problems is Asure solving and how is that benefiting you?** My problems are few but I do on occassion have questions. Whether it's a problem or question, they solve it pretty quickly. Therefore, nothing is being waited on to be solved. ### 28. MAKES PAYROLL EASY **Rating:** 4.0/5.0 stars **Reviewed by:** TERESA B. | bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Asure?** The team members are very helpful and will guide you through any questions you have. **What do you dislike about Asure?** Fees keep rising from when we first started out. **What problems is Asure solving and how is that benefiting you?** We are able to input our hours and bonus information and that's all we have to do. ### 29. I am the practice manager for out veterinary clinic. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Asure?** The software is fairly easy to use without any special training. **What do you dislike about Asure?** The software is web based, and the site can at times be very laggy and unresponsive. **What problems is Asure solving and how is that benefiting you?** The payroll systems help with timely filing of payroll taxes. ### 30. Growing Quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Asure?** Asure offers many features beyond payroll processing and the pricing seems fair. **What do you dislike about Asure?** Asure is growing quickly but day to day basics seem to be more difficult than needed be, Getting a simple question answered takes way too long as most times there isn't a response via phone. The worst is being redirected to another customer service rep that is outside your usual area / HUB. **What problems is Asure solving and how is that benefiting you?** Payroll processing, 401k benefits, some HR assistance ### 31. Effective and Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer S. | Payroll Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Asure?** I like the fact that I talk to a person instead of a machine which has been the case with other payroll companies. I appreciate the way that they listen to my problem and then reword it to me. It helps me to see that they understand my problem correctly. And, even if my representative is busy, there is always someone there to help me. The process of swapping over to the assure system was easy. Our representative entered all of our employees for us. **What do you dislike about Asure?** I know tha it is a safety issue. But, I don't enjoy the fact that the new update to the system keeps me from seeing the account number on the direct deposits we enter. Working in trucking, I have drivers who move their banking institutions frequently. So, I need to know what account is attached more easily than having to call in. **What problems is Asure solving and how is that benefiting you?** They help us with our taxation. They make it easier for us to have the information available for our CPA to use to file our business taxes as well. ### 32. Evolution Is very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Arnold T. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Asure?** Asure suits my small businesses very well. **What do you dislike about Asure?** At time s certain reports are not easy to find **What problems is Asure solving and how is that benefiting you?** I only use payroll and advanced HR but it serves my small business well ### 33. Payroll Company that provides consistent and accurate service **Rating:** 4.0/5.0 stars **Reviewed by:** Ellen M. | Networker - Event Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Asure?** Customer Service is always great. They process payroll quickly and answer any emails right away. **What do you dislike about Asure?** Pricing has gone up so of course paying more is always a bummer. **What problems is Asure solving and how is that benefiting you?** payroll processing and tax payments ### 34. Poor customer service from our company rep and terrible support **Rating:** 0.0/5.0 stars **Reviewed by:** Kelsey C. | Office Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Asure?** I cant think of a single thing off the top of my head. **What do you dislike about Asure?** I dont like how the transfer to asure was not smooth like promised (supposedly copying everything over directly but we had to manually enter a lot of things and change things that were entered incorrectly by asure) I dont like how every time I have an issue and I reach out to our rep she never even comprehends my questions and it takes months to resolve issues with no updates along the way and snarky comments by our rep when she is the one who never even understands what is being asked of her even though I have explained in full detail. Our rep also does not look at all attachments sent to her and then treats me like I dont understand all the documents required when the information has been there the entire time she just refuses to take in all information before sending a response. **What problems is Asure solving and how is that benefiting you?** Asure has caused more problems for me it has solved. ### 35. I have used Asure for Lacaillade Masonry for over 10 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Asure?** I like how easy it is to use and I can get support on the line fairly easily when needed. **What do you dislike about Asure?** I would like the web version to be more robust like the client I have downloaded to my laptop. **What problems is Asure solving and how is that benefiting you?** We have to do Certified Payroll for some jobs. Asure makes this simple to accomplish. ### 36. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa J. | Director of HR, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** Asure is extremely user-friendly! The platform is easy to understand and navigate, even for those who aren't good with computers. Mobile app is just as userfriendly **What do you dislike about Asure?** I wish there were a spot to put in notes when I have to update a time card for an employee **What problems is Asure solving and how is that benefiting you?** Tracking time card for our employees who work out in the field. I love having our employees clock in and out using their phones and being able to see where they start/stop work. It's great to hold employees accountable and make it easy for everyone. ### 37. Employer Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Cynthia H. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Asure?** Sometimes the people you work with are great, quick and effecient some are not. We like the webclock for payroll, that works great for the employees. The ability to look up your past payroll on their site is a nice feature **What do you dislike about Asure?** The reps that work with our agency seem to change constantly, lately they have not been very good at doing their job, or getting back to us. **What problems is Asure solving and how is that benefiting you?** easily keep track of employee's hours and keeps track of holidays, sick days, and vacation time ### 38. Good Transition and Start up Support for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Scott B. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Asure?** The training and support during transition is first class **What do you dislike about Asure?** I have struggled with getting prompt responses from the tax department **Recommendations to others considering Asure:** Spend time with your trainer and take note for reference for payroll preparation. It gets easier with repetition **What problems is Asure solving and how is that benefiting you?** Their payroll platform is very simple to use. They also provide readily available phone support as needed. ### 39. Asure Review **Rating:** 0.0/5.0 stars **Reviewed by:** Deborah O. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Asure?** Nothing works. The two step verification waiting time is too long. I provide very poor service to my employees because all I do is sit and wait like a moron waiting on a super slow product. **What do you dislike about Asure?** Everything. I receive no assistance. I leave message after message regarding assistance and I rarely receive or never receive a response. For example, I requested a copy of an employees application summary for over two months now and I receive no assistance, only that they can view it and I cannot. So I asked for a copy......crickets. However, my co-worker receives responses in five minutes. I receive no assistance.,or I receive a screenshot picture and am left to figure things out by myself. **What problems is Asure solving and how is that benefiting you?** It is not solving. I have more problems. All I do is wait for a code all day long. That makes me look like I am providing crappy service to my employees because all I do is spend time waiting on a code that takes forever to pop up in my mailbox. ### 40. Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Asure?** What I love best about Azure is the Sales and Customer Service Team. Erika Somar is great to work with - very knowledgeable, friendly, and professional. She was very patient with me during the entire process. Any questions I may have she is just a text, call, or email away. **What do you dislike about Asure?** Thus far, I have not experienced anything negative with Asure. **What problems is Asure solving and how is that benefiting you?** Asure is solving our payroll solutions and HR compliance needs. ### 41. Excellent Customer Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Kristi B. | Business Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** We have been so pleased with the response time and expertise of the representatives at Asure. They respond with helpful instructions and screen shots so I'm confident I can do what I need to do. Our transition from the old service to Asure was flawless. We had NO PROBLEMS and were stunned to realize it. **What do you dislike about Asure?** I haven't found anything about Asure that I dislike! We highly recommend them. **What problems is Asure solving and how is that benefiting you?** Asure makes my job simple and quick on payroll day. ### 42. Asure is easy to use and navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Asure?** The customer support is very helpful if I have any questions. **What do you dislike about Asure?** The help option within the program is difficult to navigate and find things you need assistance with. **What problems is Asure solving and how is that benefiting you?** N/A ### 43. Simplified payroll with Asure **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne S. | Bookkleeper, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Asure?** Our representative is so easy to work with and makes our semi-weekly payroll quite seamless. Our employees value their access to their portals. **What do you dislike about Asure?** None to report. We have not had any negative interaction. **What problems is Asure solving and how is that benefiting you?** They keep us aware of legal actions and payroll & benefit limits, etc. ### 44. All around best service **Rating:** 4.5/5.0 stars **Reviewed by:** Paul A. | CIO/CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Asure?** Concierge service from the introduction through the demo and all the way to onboarding and beyond. **What do you dislike about Asure?** If not for the referral service, I wouldn't have known they existed. **What problems is Asure solving and how is that benefiting you?** intetgrat6ion with quickbooks will make year end account a snap ### 45. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Wm. Proud M. | Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** I am thoroughly impressed with their service. Platform is easy to ork with. . I appreciate how accurate and timely the payroll is every month. **What do you dislike about Asure?** Their customer support is slow to getting a responce. **What problems is Asure solving and how is that benefiting you?** Ausre figures out tax problems so that idont have to ### 46. Asure supports our HR team **Rating:** 4.5/5.0 stars **Reviewed by:** Marjohn H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Asure?** Asure provides strategic support services that allow our HR team to focus on employees. Implementation was very easy, and their customer support is outstanding - they are very responsive, making the system very easy to use. **What do you dislike about Asure?** We haven't yet had any issues with Asure **What problems is Asure solving and how is that benefiting you?** Asure helped us update our employee handbook. They are assisting us with compensation benchmarking, and they've helped update all our job descriptions. ### 47. Takes the guesswork out of Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Asure?** Easy to use platform, very dependable. Customer service reps are extremely helpful. **What do you dislike about Asure?** Nothing negative to report, Asure has always handled our issues in a timely fashion. **What problems is Asure solving and how is that benefiting you?** Asure handles our payroll which takes a huge task off of my plate. ### 48. Easy Process **Rating:** 4.5/5.0 stars **Reviewed by:** Carley B. | Finance assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Asure?** The ease of processing payroll. They communication is great. We have a good rep that is always willing to help **What do you dislike about Asure?** Reporting features could use improvement **What problems is Asure solving and how is that benefiting you?** I am not aware of any current problems that need to be fixed ### 49. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Asure?** The staff we've worked with at Asure has been wonderful, specifically Kaitlyn and Shelley. They have worked closely with me to ensure that their solutions work for our office. We have a number of unique situations and no matter what challenge I've thrown at them, they have a quick and easy solution. I am truly impressed! Shelley made implementing a new portion of the system so easy. Our staff uses the software every day and they've expressed how easy it is for them to use it. I love how the timeclock integrates with the payroll. It makes my job easier and less room for data entry errors. Kaitlyn's ongoing customer service has been a true pleasure. Her responses are quick, helpful and kind. I've never been stuck with an issue or a question since Kaitlyn has been on the case! **What do you dislike about Asure?** Occasionally the software is a little clunky feeling. But nothing that impacts use in a large way. **What problems is Asure solving and how is that benefiting you?** Asure helps us track employee hours, time accurals and payroll. It's also enabled us to have custom hours entry for different roles within our office. ### 50. New start up using Assure **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Asure?** The responsivness to quesstions via email and phone calls. In addition, Assure will not only withhold payroll taxes but will handle paying withheld taxes to the gov't on behalf of their clients so the client does not have to worry about sending in payroll taxes. **What do you dislike about Asure?** We were suprised to findout that they charge an additional fee if you do not use who they recommend for workers comp insurance. I wanted to use a policy I already had in place. In addition, they said they would be able to work with the insurance company and report directly to them the workers comp amount each pay period only to find out they are not willing to do this. I think initially we were told things just to get us to agree to use their services (this was through HR for Health) and then once they had us the realities came into light. **What problems is Asure solving and how is that benefiting you?** They handle our payroll. ## Asure Discussions - [What does HCM software do?](https://www.g2.com/discussions/asure-what-does-hcm-software-do) - 1 comment - [View Asure pricing details and edition comparison](https://www.g2.com/products/asure/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+09%3A02%3A43+-0500&secure%5Bsession_id%5D=d06fb19b-8340-4c21-b823-8ffde7719987&secure%5Btoken%5D=bf3d3e9d272471792474b1b92b51fcecf7110b53219c6ad17458729d30b0f917&format=llm_user) ## Asure Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Platform Basics** - Reporting - Interoperability - Performance **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Platform Content** - Enrollment Planning - Dashboard - Education - Benefits Record Management **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Platform Additional Functionality** - Mobility - Regulatory Compliance - Third-Party Carrier Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Platform Performance** - Reporting - Monitoring **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Generation - AI Text Summarization ## Top Asure Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,237 reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (10,433 reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,268 reviews)