12 AssurX Reviews
Overall Review Sentiment for AssurX
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AssurX's product CATSWeb is a great QMS/PMQA targeted system with direct integration to the FDA's MedWatch program. It's simple to use, can be modified quickly & easily based on specific group needs, and has excellent record management including an audit trail containing complete record history.
The application is great (and reasonabily priced), but the support is stellar. AssurX provides far and away the best support I have ever received from a production product. There's a dedicated support team that are more like partners to me. Over the years, we've developed real relationships and worked through some serious challenges - it's not a revolving door of outsourced support and auto-reply links to unrelated "knowledge base" articles. This is incredibly refreshing. Review collected by and hosted on G2.com.
Having used the product for a number of years now I understand why certain design choices were made, but sometimes navigating the management area of CATSWeb can be a little klunky (think of open browser tabs). They have, however, made improvements to this over the years and it's far from a show stopper. Review collected by and hosted on G2.com.
The most helpful part of AssurX is the ability to configure it to our company needs. The biggest upside has been the ability to do away with the paperbased format we had and the ability to completely collaborate on document updates through the system has been a game changer as far as saving time. Electronic signatures have also been a big plus considering we no longer have to chase people down to sign-off on anything. Review collected by and hosted on G2.com.
There isn't really much to dislike about AssurX but, if I had to pick one thing it would be the delay in converting word documents to PDF files. I'm sure this only happens as a result of the massive quantity of documents we've uploaded into the system and the wait isn't really that long, maybe a few seconds. Still very manageable. Review collected by and hosted on G2.com.
AssurX is a Highly Configurable product and the Configuration specialist are very responsive.
Using the Dev site as a template you can test out everything before migrating over to Production and know it'll be right. Review collected by and hosted on G2.com.
When a Form is part of an SOP, but they're 2 separate documents in the system, it's not possible to have the same number auto-generated for both (FRM-1234 and SOP-1234).
The ability to generate fillable forms is also tricky Review collected by and hosted on G2.com.
very flexible, tailored to all quality functions in one package, ease of data access Review collected by and hosted on G2.com.
cost, initial configuration is key - like any serious enterprise level SW if it is not set up to follow business processes it can become difficult to use. The learning curve to support changes is steep, again it's enterprise level sw that requires a trained super user to configure well. Review collected by and hosted on G2.com.
If I have a problem, AssurX is there. I can call a person, directly, and get them on the phone and helping me out in minutes. THAT kind of support isn't common. Review collected by and hosted on G2.com.
As a partner, I don't have a lot that I dislike about working with AssurX. Review collected by and hosted on G2.com.
AssurX is an extraordinary and effective quality administration programming. It permits to mange gambles , control openness to pernicious dangers and assume command over consistence and aiding further developing quality administration work process. It help makes computerized work processes that assist with creating new assignments, alarms and endorsements expected at each level to build throughput of generally quality administration process. It gives archive the board, change control, consistence taking care of, review the executives and go about as focal apparatus for this large number of cycles." Review collected by and hosted on G2.com.
Configurability of the overall system is great, but not easy to achieve. Better training for administrators needed Increasing 'instability' random errors and timeouts." Review collected by and hosted on G2.com.
AssurX is a great platform for managing a company in a decorative way.Allows us to maintain standard,quality and controlling risk which help us to run an enterprise in a compliance feature for audit trial or task achievement is really great. Review collected by and hosted on G2.com.
Due to its high configuration it require high class internal process control for development. Review collected by and hosted on G2.com.
