--- title: Assembled WFM Reviews meta_title: 'Assembled WFM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 187 reviews by the users' company size, role or industry to find out how Assembled WFM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 187 scale: '5' date_modified: '2026-07-17' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Assembled WFM Reviews **Vendor:** Assembled **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 187 ## About Assembled WFM Assembled is an all-in-one support platform designed to enhance customer service operations by integrating AI agents with intelligent workforce management. This solution aims to help companies deliver exceptional support experiences while efficiently managing their resources. By leveraging advanced technology, Assembled enables organizations to streamline their support processes, ensuring that both AI and human agents work in harmony to meet customer needs. The platform primarily targets customer support teams across various industries that seek to improve their operational efficiency and service quality. Assembled is particularly beneficial for businesses that handle high volumes of customer interactions and require precise forecasting and staffing solutions. With its capabilities, teams can automate a significant portion of customer interactions, allowing human agents to focus on more complex inquiries, thereby enhancing overall productivity and customer satisfaction. Key features of Assembled include fast and intuitive scheduling, which allows teams to create customized work schedules that adapt to fluctuating demand. This flexibility is crucial for organizations that experience varying levels of customer inquiries throughout the day or week. Additionally, the platform offers human-in-the-loop AI-powered automation, which ensures that AI agents can seamlessly collaborate with human staff, providing a balanced approach to customer support. This unique feature helps to maintain a personal touch in customer interactions while benefiting from the efficiency of automation. Another standout aspect of Assembled is its powerful forecasting capabilities, which boast over 90% accuracy. This feature enables teams to predict customer demand accurately, allowing for optimal staffing decisions that align with anticipated workload. Furthermore, the platform provides meaningful cross-team visibility, ensuring that all stakeholders have access to relevant information and insights, fostering collaboration and informed decision-making. Assembled also excels in reporting, offering centralized and robust analytics that deliver actionable insights. This comprehensive reporting functionality empowers teams to track performance metrics, identify trends, and make data-driven adjustments to their support strategies. By utilizing Assembled, organizations can scale their support operations intelligently, balancing the strengths of AI with the irreplaceable value of human interaction, ultimately leading to enhanced customer experiences and operational success. ## Assembled WFM Pros & Cons **What users like:** - Users find Assembled WFM to be **very approachable** , allowing quick understanding and effective management for all backgrounds. (39 reviews) - Users appreciate the **seamless scheduling capabilities** of Assembled WFM, allowing easy adjustments and real-time updates. (28 reviews) - Users appreciate the **ease of scheduling** with Assembled WFM, enjoying seamless adjustments and real-time data tracking. (25 reviews) - Users love the **intuitive design** of Assembled WFM, making it easy for anyone to understand and use. (20 reviews) - Users highlight the **efficiency** of Assembled WFM, streamlining scheduling and enhancing forecasting capabilities for optimal operations. (19 reviews) - Features (19 reviews) - Users commend the **helpful support team** of Assembled WFM, ensuring smooth implementation and ongoing feature development. (18 reviews) - Tracking (14 reviews) - Users appreciate the **world-class customer support** from Assembled, enhancing their experience and ensuring continuous feature development. (12 reviews) - Users love the **easy integrations** with Assembled WFM, making it simple to implement and use daily. (12 reviews) **What users dislike:** - Users find **schedule changes complicated** , impacting their ability to manage tasks effectively and access their scores. (15 reviews) - Users find the **missing features** in Assembled WFM, like custom reporting and shift swap, frustrating and limiting. (10 reviews) - Users find Assembled WFM has **limited features** , hindering efficiency, especially in reporting and workforce management functionalities. (9 reviews) - Users frequently struggle with **poor reporting** , including limited customization and delays in data refreshing, affecting efficiency. (9 reviews) - Users often experience **slow loading** times, hindering task completion and complicating schedule management. (9 reviews) - Users experience **lagging issues** with slow downloads and delays in updates, affecting overall accessibility and efficiency. (8 reviews) - Users experience **slow performance** with Assembled WFM, leading to frustrating delays in data updates and analytics extraction. (8 reviews) - Users find the **complexity of Assembled WFM** overwhelming, leading to challenges in initial adaptation and efficiency. (7 reviews) - Inaccuracy (7 reviews) - Users experience **integration issues** with Assembled WFM in Zendesk, complicating schedule management and changes for agents. (7 reviews) ## Assembled WFM Reviews ### 1. Intuitive Interface and Real-Time Insights Make Operations Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Assembled WFM?** What I appreciate most about Assembled WFM is its intuitive interface, which, along with the real-time visibility it provides into schedules, adherence, and staffing levels, greatly enhances the efficiency of monitoring performance and handling schedule adjustments. This makes it much easier to manage operations and achieve our goals without unnecessary complications. **What do you dislike about Assembled WFM?** At times, updating or reviewing schedule changes requires a few additional steps, and I’ve found that some reports lack the flexibility I need. Enhancing these areas would go a long way toward making daily operations more efficient. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled WFM addresses scheduling inefficiencies and visibility challenges by delivering real-time insights into staffing, adherence, and coverage. By centralizing workforce management processes, it enables more accurate forecasting, easier schedule adjustments, and improved communication among teams. As a result, operational accuracy has significantly increased, and manual tasks have been reduced. ### 2. Makes Schedule Tracking Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Assembled WFM?** It makes easy to track the schedules and share with coworkers **What do you dislike about Assembled WFM?** You need to apply the filters one by one **What problems is Assembled WFM solving and how is that benefiting you?** We use it to plan our capacity, and that’s the main use case for us. ### 3. Easy to Navigate and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Alyanna Geanne C. | WFM Specialist - Planning, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Assembled WFM?** I like that it is easy to navigate and it is well-categorized. **What do you dislike about Assembled WFM?** Sometimes the page takes a while to load, or there is an error that prevents me from completing my task. **What problems is Assembled WFM solving and how is that benefiting you?** I get most of the data I need from Assembled such as the forecast volume and AHT. Without Assembled, I would not be able to complete my task. ### 4. Assembled Review **Rating:** 5.0/5.0 stars **Reviewed by:** Rhegie S. | Lead Agent (Teir III), Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Assembled WFM?** I can access the team performance scorecard and the agents' plotted schedule. **What do you dislike about Assembled WFM?** It takes a long time to download or extract for the analytic report. **What problems is Assembled WFM solving and how is that benefiting you?** It optimizes the schedules and consolidates the productive reports and attendance. It is helping me to make the schedule planning easier, and also helps me monitor the agent's productivity ### 5. Clear, At-a-Glance Team Agent Status Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Assembled WFM?** The ability to see all the agents on my team at one time and the status they are in. **What do you dislike about Assembled WFM?** Sometimes it will show my agent status as NCNS but they are actually logged in. **What problems is Assembled WFM solving and how is that benefiting you?** It allows us to keep track of everyone and help with business forecasting. ### 6. Great for Complex Scheduling, but Synchronization Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Assembled WFM?** Well organized for complex shifts and departments, like support departments that run for 24/7. **What do you dislike about Assembled WFM?** • Terrible synchronization with Google Calendar. • Takes time to load filters • When I add new task in my shift, the starting time and the ending time keeps changing before clicking the save button. • When I adjust old shifts, it takes 2 days to synch the reports and analysis • Not mobile friendly **What problems is Assembled WFM solving and how is that benefiting you?** Reflecting our new shifts instantly in the user interface schedule. ### 7. Great for Agent Insights, but Schedule Changes Need Simplifying **Rating:** 4.5/5.0 stars **Reviewed by:** Darshan J. | manger, Technical Support Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Assembled WFM?** Very good tool for WFM, Easy to get into the details of the agents, see their work, forecast the capacity, overall great for work force management **What do you dislike about Assembled WFM?** Schedule changes are complicated, it can be simplified and user friendly. **What problems is Assembled WFM solving and how is that benefiting you?** Scheduling conflicts, Availability, forecast calculation ### 8. Effortless Shift Changes and Seamless Google Calendar Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Assembled WFM?** How quick and easy it is to change my own and any colleague's shifts, adding or removing events, and that it can be connected to Google Calendar - Generally, no technical issues have been faced from my end **What do you dislike about Assembled WFM?** That it does not really have a mobile app **What problems is Assembled WFM solving and how is that benefiting you?** The entire team's scheudles can be found in one place, color coded, that saves a lot of time (compared to a previous software) ### 9. Great for Scheduling and Monitoring, Needs Better Integration for Imports **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Assembled WFM?** Staffing heatmaps are helpful for organising scheduling for a month in advance. The real time monitoring of agent states works well. **What do you dislike about Assembled WFM?** Issues with uploading schedules from other software. We have not been able to develop an automatic schedule. **What problems is Assembled WFM solving and how is that benefiting you?** Helping our team as outsourced solutions to create our own schedules through heat maps and to real time monitor our agent states. Also helps us with reporting with connection to Zendesk. ### 10. Assembled makes it easy to organize and review teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Assembled WFM?** I like the ease of managing the agents' time. **What do you dislike about Assembled WFM?** Perhaps the difficulty in making changes or viewing reports. **What problems is Assembled WFM solving and how is that benefiting you?** Sometimes the information from heat maps is not correct ### 11. Great Reporting and UI, But Event Creation Can Be Confusing **Rating:** 4.0/5.0 stars **Reviewed by:** Adrian A. | Sr Manager Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Assembled WFM?** The availability of reports and how the UI helps managers in managing schedule and productive adherence **What do you dislike about Assembled WFM?** Sometimes creating events and duplicating them is confusing. **What problems is Assembled WFM solving and how is that benefiting you?** Scheduling and workforce efficiency ### 12. Easy Schedule Changes, But Needs Better Shift Swap Insights **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie A. | Real Time Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Assembled WFM?** I like how easy it is to change schedules **What do you dislike about Assembled WFM?** I don't like that it can't show what intervals are not good for shift swaps or what intervals are too tight. **What problems is Assembled WFM solving and how is that benefiting you?** N/A ### 13. Easy Scheduling, but Slow Loading with Multiple Tabs **Rating:** 4.5/5.0 stars **Reviewed by:** Salve D. | WFM Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Assembled WFM?** Easy to navigate when plotting a schedule and checking adherence. **What do you dislike about Assembled WFM?** Sometimes it's slowly loading when duplicate tabs needs to open **What problems is Assembled WFM solving and how is that benefiting you?** As a WFM analyst, schedule and adherence is the most helpful that I'm getting in using WFM Assembled. We're using it everyday to optimize and check the productivity of the representatives. It also served as a basis of what we need to anticipate in the future staffing capacity ### 14. Amazing Assembled **Rating:** 4.5/5.0 stars **Reviewed by:** Vivian V. | Operation Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Assembled WFM?** I find it very helpful that I can view my agent's scorecard, as well as their aux status and their scheduled shifts. **What do you dislike about Assembled WFM?** There are a few problems with the occupancy scorecard. If an agent works on a ticket that isn't included in their schedule, that work does not get counted toward the agent's score. **What problems is Assembled WFM solving and how is that benefiting you?** SLA report and agents auxes ### 15. Great Status Tracking, But Scorecard View Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Sri VidhyaLakshmi S. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Assembled WFM?** Able to review the specific status changes and adherence **What do you dislike about Assembled WFM?** It would be easier to have the agent score card ( bar graph) in a view that allows me to review if I were to see how many people are in. a certain status. **What problems is Assembled WFM solving and how is that benefiting you?** I am able to monitor adherence which is very important for my team. ### 16. Easy Agent Tracking, but Slow Performance and Quality Concerns **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Assembled WFM?** I can track the agents easily and I can adjust their schedules per business needs. **What do you dislike about Assembled WFM?** It is slow and it shows us the tickets seen by the agents but that does not guarantee quality. **What problems is Assembled WFM solving and how is that benefiting you?** I can track the agents I can adjust their schedules guarantying coverage. ### 17. Great Real-Time Features and Integrations, but Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Assembled WFM?** Easy features, real-time, scorecards, and integrations! Also love the support. **What do you dislike about Assembled WFM?** I wish they had a mobile app available and more options for employee notifications/real-time alerts. **What problems is Assembled WFM solving and how is that benefiting you?** Forecasting and SLA! Allowing us to keep track of our SLA and ensure we are where we want to be. ### 18. Easy Access and Helpful Filters Make Searching Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Ciantina S. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Assembled WFM?** Easy access and was able to filter it from what site are you looking for which team, and who are the agents that you would like to check. **What do you dislike about Assembled WFM?** For now, everything works best for me. Easy access. **What problems is Assembled WFM solving and how is that benefiting you?** It helps us manage the agents occupancy. ### 19. Detailed Agent Performance Reports Make Assembled WFM Stand Out **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan P. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Assembled WFM?** The report provides a detailed breakdown of agent performance. **What do you dislike about Assembled WFM?** So far, I have not found anything to dislike about assembled WFM. **What problems is Assembled WFM solving and how is that benefiting you?** I use this to combine data from both voice and email sources in order to calculate the total number of hours. ### 20. Easy to use, but agent metric tracking is always a bit off! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Assembled WFM?** I appreciate how easy Assembled is to use. It consistently runs smoothly without any lag, and it allows me to quickly see how my team is performing. **What do you dislike about Assembled WFM?** I find that the agent productivity tracking metrics are sometimes inaccurate, and the system can quickly mark someone as out of adherence. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled gives me a clear picture of who is working and who is not. I can easily discover times when we are not staffed accordingly. This is a major time saver! ### 21. Streamline Agent Scheduling in Real Time with Assembled **Rating:** 5.0/5.0 stars **Reviewed by:** Roldan V. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Assembled WFM?** I appreciate Assembled because it allows me to see my agents' schedules in real time. **What do you dislike about Assembled WFM?** There is nothing I dislike about Assembled **What problems is Assembled WFM solving and how is that benefiting you?** Better adherence and coverage lead to faster response times and higher customer satisfaction. ### 22. Easy to Navigate, but Too Many Places to Manage **Rating:** 4.0/5.0 stars **Reviewed by:** Tarek A. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Assembled WFM?** the fast sync of aux update and easy access to real time and scorecard **What do you dislike about Assembled WFM?** many tabs open to access information for the same agent **What problems is Assembled WFM solving and how is that benefiting you?** scheduling and monitoring the AUXs and facilitating the monotering ### 23. Great for Realtime Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Mohamed S. | Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Assembled WFM?** Realtime updateI like how easy it is to track schedules and real-time data. **What do you dislike about Assembled WFM?** Sometimes the system lags when loading large data sets. **What problems is Assembled WFM solving and how is that benefiting you?** It helps manage staffing efficiently and reduces scheduling errors. ### 24. Awesome Experience, No Complaints So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Eloumar P. | SME, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Assembled WFM?** Streamlines scheduling perfectly! Accurate, simple, and effective. **What do you dislike about Assembled WFM?** Interface can feel a bit complex. Occasional delays in updates. **What problems is Assembled WFM solving and how is that benefiting you?** None so far ### 25. Great for Online Presence Tracking, but Templates and Adhoc Requests Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Sridhar D. | Manager, Technical Support Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Assembled WFM?** The Realtime Engineer Online presence tracking **What do you dislike about Assembled WFM?** The templates and adhoc change requests are **What problems is Assembled WFM solving and how is that benefiting you?** Realtime presence and Scheduling ### 26. All in one WFM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Assembled WFM?** Easy to use, modern interface, stable platform. **What do you dislike about Assembled WFM?** No mobile app, recently less focus on WFM features. **What problems is Assembled WFM solving and how is that benefiting you?** We use Assembled to create and manage the schedules for our 50+ person support team. ### 27. Great tool for efficiently managing and Schedule maintenance. **Rating:** 5.0/5.0 stars **Reviewed by:** Archi A. | Customer support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Assembled WFM?** What I appreciate the most about Assembled is its intuitive and easy-to-use interface, which simplifies the management of complex schedules and tasks. It really helps me with time management and taking my breaks, meeting, work on time. Its notification feature implementation on sites is supreme. As being a customer support agent this helps me in figuaring when I need to take break and rest. **What do you dislike about Assembled WFM?** The learning curve for Assembled can be quite complex for new users, potentially affecting initial adaption and overall efficieny. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled addresses several key challenges, such as managing complex schedules and coordinating team tasks. It's been a great help for me by cutting down the time and effort needed to monitor maintenance schedules and project timelines, resulting in better productivity and a more seamless workflow! ### 28. Assembled and its AI Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Michael Jerone F. | Project Manager, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Assembled WFM?** Assembled's AI (Assits) capabilities is what separates it from others. The Flexibility and range of solutions it provides makes them lead the AI race. Customers are able to set up workflows very easily. And their support team is also 5 stars! **What do you dislike about Assembled WFM?** Assembled may need more work with workforce management but their enthusiasm and partnership when it comes to developing new features makes up for it. It gives customers the assurance that the developments will come. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled Workforce Management as a whole replaced the whole team. We no only need 1 administrator and everything is done by or through the system with a high level of ease. ### 29. Best scheduling tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ankur S. | Member Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Assembled WFM?** I've been using Assmebled from past 3 years now, I have found Assembled a very good tool to manage scheduling for employees. **What do you dislike about Assembled WFM?** It's hard to find any issue with Assembled, however if I nitpick I can say that I've found that sometimes it delays the scheduling, but please know if very few cases. **What problems is Assembled WFM solving and how is that benefiting you?** In my opinion Assmebled is a good tool and helped me follow my scheule for the day. As I'm a chat support specialist, it's hard to remember breaks and meeting, where Assembled play an important role by notifying me to apply appropriate aux. ### 30. Very helpful in keeping track of work schedule and breaks. **Rating:** 5.0/5.0 stars **Reviewed by:** Protima S. | Chat executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Assembled WFM?** Time Zone options make its easy. Calendar wise schedule. Track of activity every hour. Daily tasks are performed according to its schedule. Very easy to integrate. Easily accessible and easy features implemtations. Used everyday for day to day tasks. **What do you dislike about Assembled WFM?** Very helpful and no issues as of now. All good. **What problems is Assembled WFM solving and how is that benefiting you?** It keeps track of my daily schedule. My breaks and work schedules are pre set. So I work accordingly. I get notifications for the new schedule few minutes earlier. ### 31. Great tool for keeping things scheduled! **Rating:** 5.0/5.0 stars **Reviewed by:** Prashansa S. | Member Support Agent, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Assembled WFM?** I really like how it shares a notification for the meetings, coachings, and breaks. It really helps me adhere my daily schedule **What do you dislike about Assembled WFM?** Sometimes I miss the notification if I'm on a different screen or working on some other project instead of Zendesk. **What problems is Assembled WFM solving and how is that benefiting you?** It keeps all the emplyoees on track and see which are not followinging their schedule so that we can rectify it in real time. ### 32. Assembled is THE Solution For Launching and Scaling WFM **Rating:** 5.0/5.0 stars **Reviewed by:** Cliff F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Assembled WFM?** Assembled makes me look like a wizard when it comes to forecasting. I'm able to accurately project labor needs which drives down our cost to serve and accelerates our path to profitability. It is incredibly easy to use, both administratively and from a front line agent perspective. It is my team's first window they open each day. And all this goes without mentioning the WORLD CLASS customer support that they offer. No vendor has ever done it better in my experience. **What do you dislike about Assembled WFM?** Having used Assembled in both a ZenDesk and Salesforce environment, I do wish the Salesforce integration had the same wow factor that the ZenDesk integration has, but I have confidence that Assembled is working to improve that, so don't let that be a dealbreaker. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled has given us visibilty into agent status and productivity like we've never had before. As a remote only company, managing agent adherence can be challenging, especially when agents may be working in several different workstreams throughout their day. Assembled makes it easy to be sure that agents are in the right place at the right time. ### 33. Great software for scheduled maintenance **Rating:** 4.0/5.0 stars **Reviewed by:** Shriya M. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Assembled WFM?** Assembled helps WHM teams in forecasting support demand, managing team schedules, monitoring real-time performance, and tracking schedule adherence for support analysis. **What do you dislike about Assembled WFM?** When I started using the tool, I found the extensive features and detailed interface challenging to access and understand. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled is helping the teams for effectively managing and forcasting the customer support demand. It also helps in optimizing team schedules and monitor real-time performance. ### 34. Integrates great with zendesk. **Rating:** 5.0/5.0 stars **Reviewed by:** Maryam T. | administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Assembled WFM?** It is best for time management. The tool also helps in real time monitoring of customer support team performance. **What do you dislike about Assembled WFM?** In the event that the team size is small, this tool may prove to be costly and it also necessitates a reliable internet connection. **What problems is Assembled WFM solving and how is that benefiting you?** It notifies me about important events , for example : lunch, breaks, meetings and helps me wrap my work in time. ### 35. Great platform for scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham J. | Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Assembled WFM?** I found Assmebled very useful, as I noticed that scheduling is very easy on Assembled. **What do you dislike about Assembled WFM?** I found that Assmebled's chrome extension sometimes stopped working automatically and then gets fixed itself. I think that the issue is only on my end or some known bug. **What problems is Assembled WFM solving and how is that benefiting you?** Keeping track of schedule is now easy with the help of Assembled. ### 36. It's a wonderful tool to remind the upcoming events if you're not good at remembering the things. **Rating:** 5.0/5.0 stars **Reviewed by:** Shobhna M. | Member support agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Assembled WFM?** I like the way it notifies me about the upcoming events. **What do you dislike about Assembled WFM?** The notification can be visible on whole screen instead of a notification in the right corner. **What problems is Assembled WFM solving and how is that benefiting you?** It helps in doing the works according to the schedule as I used to miss my break and other events. ### 37. Super intuitive and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Assembled WFM?** I find the tool super easy to use. You have almost everything you need. Most important the team from Assembled is very helpful and they are continually developing features. So if something is missing now, for sure they will add it in the future. There are a lot of cool features that make your life easy, like schedules, Team performance reports, individual reports, real-time analysis, and so on. The implementation was somehow easy and our engineers received all the needed help to make it possible via API. We are using the tool daily to follow over 3000 agents. I'm happy with the product and very happy with the team. **What do you dislike about Assembled WFM?** I would say that one of the downsides of the tool is that you might want to have more future to follow when it comes to the real-time view. **What problems is Assembled WFM solving and how is that benefiting you?** We use assembled for hourly distribution of the total forecast and helps us schedule the agents in order to have full efficient coverage 24/7. We also use it to keep track of agent's adherence and conformance. ### 38. Assembled balance light weight implementation and use with robust features **Rating:** 4.5/5.0 stars **Reviewed by:** Chase R. | Sr Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Assembled WFM?** We enjoyed how quick it was to set up, the relatively intuitive interface, the quick response time of the support team, and the very helpful office hours offered. **What do you dislike about Assembled WFM?** Updating templates and schedules can be a bit cumbersome at times for large scale changes. **What problems is Assembled WFM solving and how is that benefiting you?** It is filling data gaps that we were previously unable to see without the use of this platform (primarily Occupancy and shrink) ### 39. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer K. | Sr. Manager of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Assembled WFM?** Love the easy to use interface and complex scheduling forecast based on historical ticket data **What do you dislike about Assembled WFM?** Would love a schedule swap feature! They have it on their list. **What problems is Assembled WFM solving and how is that benefiting you?** With Assembled help we can now ensure we will have enough staff on to meet all of our SLA's, and we now use the adherence metric for our teams performance/minimums. ### 40. Totally blown away...in the best of ways! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole E. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Assembled WFM?** We've solved a lot of issues with trusting the data, obtaining an accurate forecast and more accurate agent activity tracking by moving to Assembled. This has given us the ability to really dive into the data we see to determine outliers and provide more strategic guidance to the business across several teams with ease. The support team has also been phenominal from the moment we first met and remains consistent to this day, and provided the easiest implementation I've ever experienced with a new WFM tool. **What do you dislike about Assembled WFM?** The biggest challenge we have are around building and managing schedules. We require a lot of manual work when it comes to modifying existing schedules and even building base schedules to account for the omni-channel coverage with the not-quite omni-channel Zendesk platform. There's lacking basic features, such as a shift swap, but there are benefits in keyboard shortcuts (copy/paste/save) to help counter the manual work required. **What problems is Assembled WFM solving and how is that benefiting you?** We've solved a lot of issues with trusting the data, obtaining an accurate forecast and more accurate agent activity tracking by moving to Assembled. This has given us the ability to really dive into the data we see to determine outliers and provide more strategic guidance to the business across several teams with ease. We have also eliminated the heavy lifting from agents manually tracking their time previously to now able to focus on their work in Zendesk and have their activity automatically tracked, which has also increased the accuracy in their performance data as well. ### 41. Love the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Andreea S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Assembled WFM?** Assembled is a very user-friendly platform. I love how easy it is to create schedules using the Templates feature. The Real time feature gives us an insight into adherence and performance, and it's handy for monitoring. The reports offered are complex. Love how Assembled is hosting workshops about the platform's features - it helps a lot to learn more and see different perspectives from people. I've been using Assembled for our CX team for 2 years, and I've witnessed their growth and commitment to better themselves with every feedback from their users. **What do you dislike about Assembled WFM?** I don't mainly use the time off feature as it's not linked with our HR platform, so it creates an extra step for the team, but that's just a process preference. **What problems is Assembled WFM solving and how is that benefiting you?** customising permissions for users improving the forecasting accuracy report templates not being tied to a specific user having events from Assembled show up as "not busy" on google calendar ### 42. Great Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Assembled WFM?** Scheduling is so easy! I like being able to filter down and narrow our team down **What do you dislike about Assembled WFM?** Consistent reverting of schedules, other than that nothing **What problems is Assembled WFM solving and how is that benefiting you?** Keeping all team schedules in one easy location ### 43. Assembled as A daily Driver **Rating:** 5.0/5.0 stars **Reviewed by:** Az Valiente A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Assembled WFM?** Easily scalable, Easy integration, fast responce from support. **What do you dislike about Assembled WFM?** Hard to make changes on agent level once schedules were published. **What problems is Assembled WFM solving and how is that benefiting you?** Fast phased scheduling tool even when it is a web app tool. ### 44. Assembled a great tool to manage agents **Rating:** 5.0/5.0 stars **Reviewed by:** Khawar K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Assembled WFM?** The real-time sync with Zendesk is a great value. **What do you dislike about Assembled WFM?** Not able to manage things for Assembled within Zendesk **What problems is Assembled WFM solving and how is that benefiting you?** It's providing us with the solution for WFM and report on agent forecast. ### 45. Seamless Integration and Stellar Service: Assembled's Impressive Journey from Zendesk and Beyond **Rating:** 4.5/5.0 stars **Reviewed by:** Nobuhiro K. | Co-Owner, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Assembled WFM?** Zendesk integration is faster than you can imagine. Other than that, the team is very open to feedback which they take action on (I appreciate this a lot!). The 2 founders are very tech-savvy and knows the insides and outs of their platform, Kudos! **What do you dislike about Assembled WFM?** There are really no downside to using Assembled. They are fairly new and so I understand that they will need to beef up their features. Having said that, I hardly get any issues from using their platform. **What problems is Assembled WFM solving and how is that benefiting you?** Staffing, scheduling, timesheet and a lot more. Did you know that they have released an AI tool? ### 46. User Friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Assembled WFM?** Plotting schedule are much easier and moving schedules **What do you dislike about Assembled WFM?** No bulk delete of schedule for multiple agents or i don't know yet that process **What problems is Assembled WFM solving and how is that benefiting you?** The heatmap per interval view ### 47. Easy to use with great reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Assembled WFM?** Assembled is easy to use as both an adminstrator and a team member. The granularity of reporting and schedule adherence is also super powerful. It's also clear that they truly listen to customer feedback, which we greatly appreciate. **What do you dislike about Assembled WFM?** We'd love the ability to create shifts for agents to sign up for. We also would really benefit from a more robust Zendesk integration where tickets could be asisgned based on Assembled schedule and online status. **What problems is Assembled WFM solving and how is that benefiting you?** Before Assembled we were managing shifts in our queue via Google calendars and complicated spreadsheets. Now, scheduling is streamlined and takes much less time week over week. ### 48. Level up your scheduling, & kick-off proper WFM **Rating:** 5.0/5.0 stars **Reviewed by:** Nawreen J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Assembled WFM?** My team started using Assembled because we wanted a better scheduling tool. What resulted was not just an upgrade in the way that we schedule (efficient & simplified), but we also started taking steps to scale our team through real WFM. With helpful features like forecasting, adherence and heatmaps--we're able to predict the needs of our support team better and deliver excellent service to our customers at all times. Thank you, Assembled! **What do you dislike about Assembled WFM?** My only dislike of Assembled is that I would love to get our QA platform added now that they've integrated MaestroQA. Ours is called Klaus, and it would be just perfect to see it all once space on the Agent Scorecard! I love that the Assembled team accepts suggestions/feedback, so I know they're constantly improving their product through learning from the clients. That's why I don't really have any other dislikes since there's more to come in the pipeline! Love that!! **What problems is Assembled WFM solving and how is that benefiting you?** -Creating daily, weekly and further out scheduling so there's less manual work of assigning roles on my part. -Ensuring our agents are on-task and where they're supposed to be. -Estimating a staffing model so that I don't have to have a separate dashboard somewhere that looks ahead as our business grows. -Empowering agents to add in their own timeblocks for things such as appointments, days off or lunches, so that it's automated. ### 49. Easy and engaging, comprehensive WFM software **Rating:** 5.0/5.0 stars **Reviewed by:** Dan H. | Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Assembled WFM?** The reporting is fast and delivered in an excellent visual presentation. I can easily scan the platform or export the info I need. **What do you dislike about Assembled WFM?** I would like to be able to customize even further creating rules and optimization. **What problems is Assembled WFM solving and how is that benefiting you?** Assembled automates scheduling with clear communication to IC and manager users. This is the most efficient and insightful way we have found to optimize our staff. ### 50. Network Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Ernesto C. | Analyst, Workforce Management, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2022 **What do you like best about Assembled WFM?** Changing of schedules or templates are easy using the app, unlike if its link to other app. The chages is realtime and their is a history for every changes that you made so you can back track if you may mistakes. **What do you dislike about Assembled WFM?** Not really dislike lets say its needs improvement because realtime data were not accurate versus to other tools were link to Assembled. Might some bugs or delayed response. **What problems is Assembled WFM solving and how is that benefiting you?** Schedule of our staff, we can easily change real quick and efficient especially if there are unexpected or fortuitous event that need to make urgent and major adjusments. ## Assembled WFM Discussions - [What is your primary use case for Assembled in workforce management, and how has it impacted your team's efficiency?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-assembled-in-workforce-management-and-how-has-it-impacted-your-team-s-efficiency) - [What is Assembled used for?](https://www.g2.com/discussions/what-is-assembled-used-for) - [View Assembled WFM pricing details and edition comparison](https://www.g2.com/products/assembled-wfm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+21%3A25%3A58+-0500&secure%5Bsession_id%5D=30dae9d5-82d8-43f3-8055-e27ea1f3b003&secure%5Btoken%5D=3b539c7556d42f623a9d74606d5ed124636d1857b46c28a17225213291796817&format=llm_user) ## Assembled WFM Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Assembled AI](https://www.g2.com/products/assembled-ai/reviews) - [Atlassian](https://www.g2.com/products/atlassian-2025-01-31/reviews) - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Confluence](https://www.g2.com/products/statpro-confluence/reviews) - [Dixa](https://www.g2.com/products/dixa/reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Guru](https://www.g2.com/products/guru/reviews) - [Helpjuice](https://www.g2.com/products/helpjuice/reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - [Intercom Enterprises](https://www.g2.com/products/intercom-enterprises/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Loop Returns](https://www.g2.com/products/loop-returns/reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Superhuman Docs](https://www.g2.com/products/superhuman-docs/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [UJET](https://www.g2.com/products/ujet/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [WorkRamp](https://www.g2.com/products/workramp/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Assembled WFM Features **Platform Basics** - Reporting - Dashboard - Performance **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Customer Support** - Text - Speech - Knowledge Base **Platform Content** - Automation - File Sharing - Content Library **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Automation** - Ticket Resolution - Customization - Intelligent Routing **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Artificial Intelligence** - Learning - Language - Conversational AI **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Assembled WFM Alternatives - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (423 reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - 4.2/5.0 (210 reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - 4.7/5.0 (122 reviews)