The team has been extremely collaborative, overall great to share ideas with and partner with! Review collected by and hosted on G2.com.

The QA UI could be a little more user-friendly, training a new team member on how to use it can be challenging. Review collected by and hosted on G2.com.

I like how organized and user-friendly the platform is. It’s easy to build workflows, update guides, and test automations without getting lost in the process. The interface feels clean and well thought out, and it makes collaboration with other teams really smooth. The support team is also quick to respond anytime we run into something that needs clarification. Review collected by and hosted on G2.com.

I haven’t run into anything I dislike so far. I’ve built quite a few workflows and guides, and everything has worked really well for me. Review collected by and hosted on G2.com.

Very easy to integrate with Zendesk and add knowledge. Style guide and custom tones work well. Great support from Bea! Review collected by and hosted on G2.com.

Co-pilot can be a little slow sometimes when drafting responses to follow up emails. Although maybe unfair to compare, ChatGPT is more instant Review collected by and hosted on G2.com.

Comprehensive AI with flexibility to resolve high complexity scenarios. Resolving/deflecting at twice the rate as our previous Zendesk AI Chat. Overall achieving mid70% resolution through chat. Customers no longer loathe chatting with our AI Bot. The Assembled team is incredibly responsive to ensuring our success. Review collected by and hosted on G2.com.

I struggle to come up with dislikes about Assembled. I joined a beta program for their new AI Chat/Copilot features and while there were expected hiccups along the way, the Assembled team was very responsive and quickly resolved these. Review collected by and hosted on G2.com.

I can view the live statuses of the agents. Review collected by and hosted on G2.com.

I have have nothing to say negative on assembled. Review collected by and hosted on G2.com.

The interface is straightforward and user-friendly, making it simple to navigate. Adding and removing schedules is also an easy process. Review collected by and hosted on G2.com.

I noticed a slight delay in Real Time Adherence when Assembled syncing in Salesforce. Review collected by and hosted on G2.com.

I like the most is that Assembled AI is really flexible to what use case the team has. It makes it easier to create workflows best suited for ours. Review collected by and hosted on G2.com.

None for now because we have been successful in using it. Review collected by and hosted on G2.com.

Overall, Assembled is an exceptional AI tool, particularly due to the support it offers. Whenever we require assistance with backend changes or updates, we receive prompt help. The team is very proactive and has a clear understanding of how the tool is utilized from an agent's perspective. Review collected by and hosted on G2.com.

Some hallucinations based on online data rather than the articles, but is happening rarely. Review collected by and hosted on G2.com.

Depth in Reporting and Monitor Features with AI tools available Review collected by and hosted on G2.com.

Not really but making the Structure of data in report tabs will help to make it more usable for Agents Review collected by and hosted on G2.com.

Agents love the ease of reply -polisher. Review collected by and hosted on G2.com.

There's a bit of a learning curve when it comes to automations. Review collected by and hosted on G2.com.