Aspect Workforce Reviews & Product Details

Alvaria Workforce can deliver on your many needs in managing your workforce efficiently and successfully. It can give extensive recordkeeping of individual members, whole teams, and even an entire account down to the millisecond, allowing you to see everything task-wise. The very granular control Alvaria Workforce offers lets you also manage from lone individuals to the whole account if you so need to. The software setup allows you also to intuitively explore and experiment with features and find all the ways Alvaria Workforce can work for you. And the speed the software can run is just a pleasure to work with. Review collected by and hosted on G2.com.

There is not much that I can come up with to dislike. However, there is a learning curve that you need to get over. I was pretty daunted by its flexibility and literal lack of knowledge of the tool. However, with enough time and training, you can get Alvaria Workforce to work great with you. Review collected by and hosted on G2.com.

Has all the features you need to run a complex contact center environment. Forecasting, Scheduling and Real Time Management all in one tool.

In addition new version of RTA is now embedded in the URL/WEM client which makes it way easier to give access to managers. Thus making real time managment much more efficient. Review collected by and hosted on G2.com.

Can take a while to learn how to use it. I highly recommend that your company purchase the subscription training support.

Set up and amdinistration can be very labor intensive. Review collected by and hosted on G2.com.

The product is very scalable, has an effective GUI and the support staff are both prompt and knowledgable. The product seems to be continue to be updated and offer new features that are in line with business trends. Review collected by and hosted on G2.com.

The Alvaria Community page, while helpful, is extremely busy and leads to occasional navigation frustrations. I would strongly recommend employing someone that can give it more of a design-centric layout that maintains the breath of information available but in a more concise, natural way. Additionally, for the Discussion Topics, it would be nice to develop a list of common tags that the user would select at least two from when starting a new topic. This would help the search function to return more relevant post. It would be nice to couple this with a way to suggest new tags that could periodically be reviewed by your team and added when appropriate. Review collected by and hosted on G2.com.

Best Tool to get Best from all employees. Best way to improve the performance. Review collected by and hosted on G2.com.

There is nothing dislike elements . i have found till now. Review collected by and hosted on G2.com.

This application has fantastic tools to manage the workforce globally without keeping an eye on everyone. Every company has three lines of defense and this application manages all employees in a better way. You do not need to keep everything in excel. This application is easy to use for those employees of companies who face customer service to provide solutions that are scalable, secure and optimize customer service work. Review collected by and hosted on G2.com.

lacking in managing true headcount and long-term operation plan. This tool needs major improvement as per the current standard so that we can optimize operation workflow and increase the productivity of the company. Any real-time changes on the application lags. It automatically gets logoff within a certain period of time which should not be the case as the shift cell works for 8-9 hours a day/ 5 days a week. The application has a refresh button but this web-based application is stuck after 2-3 hours. The major drawback is it's a web-based application. Need to provide more drop-down options rather than selecting items one by one. maintaining groups for certain departments where changes happen to thousands of employees simultaneously is a tedious task if we compare it with NICE application works better on this. Review collected by and hosted on G2.com.

automated schedule management process that enables employees to request time off, overtime, NPT etc and a scheduling and forecasting module that is super awesome Review collected by and hosted on G2.com.

soemtimes configuring certain module takes a lot of time and gets complex but sensitive tool like Aspect is expected to have such configuration. Review collected by and hosted on G2.com.

Alvaria workforce is extremely easy to use. The way that it is organized it allows for easy configuration of the system. I've used other systems that are not as easy to maneuver between each module. Review collected by and hosted on G2.com.

The thing that I'm not a fan of is that it is not customizable. What you get out of the box is what needs to be used. Every company has it's own obstacles that can't be fixed with an out-of-the-box product. It would be nice to be able to make a few changes that would help our company move forward. Review collected by and hosted on G2.com.

The most useful was the Intradaytimeline, same can be given when creating trial schedules so that adjusting breaks in base schedules will be easy, other than this its fine Review collected by and hosted on G2.com.

We should have a favorites column in reports so that we can save the most frequently used reports saved, can be given more formats to export and review that could Review collected by and hosted on G2.com.

Alvaria Workforce is a multifaceted tool that allows users to manage the forecasting and scheduling of resources using a robust set of tools that span past, future and real-time data. Review collected by and hosted on G2.com.

I have no true dislikes. The Alvaria Workforce product team does a good job of listening and understanding parts of the tool that need to be updated to allow for better customer use and acts on those requests. Review collected by and hosted on G2.com.

Outside the product offering, I can't say enough positive about their support structure for pre-launch, launch and post-launch. Truly one of the best experiences I have had with a company in my 30-year career. Review collected by and hosted on G2.com.

There is nothing I have encountered to date that I haven't been happy with. Review collected by and hosted on G2.com.