Aspect Workforce Optimization Reviews - Page 7

Ease of usage and design, Its easy to explore as all tabs are very systematic. Review collected by and hosted on G2.com.

Sometime interactions are difficult, for example you cannot see real time changes in SL with changing attributes every time you need to run the report with modified assumptions. Review collected by and hosted on G2.com.

Aspect Workforce Management is the Best in Class Workforce Management System. It has a powerful forecasting and Scheduling System. Review collected by and hosted on G2.com.

Takes a little while to learn how to set up and use. But once you master the product you can do amazing things. Could use an upgrade on some of the forecasting options which would make it much easier to run multiple scenarios. Review collected by and hosted on G2.com.

I like the initial interface that shows me my day’s schedule and break times. Also, if any meetings or additional segments are included by a manager, those show as well. Review collected by and hosted on G2.com.

A main drawback for me is when I need to submit time off or a schedule adjustment, the process for that is not straightforward. If I did not know how to use the system I would have to do some digging to find the location to do this. Review collected by and hosted on G2.com.

Aspect WFM provides so many opportunities for automation and self service. From providing Team Leaders the ability to manage and understand staffing levels to Team Members being able to manage their own attendance. Aspect WFM improves the efficiency of our WFM Team. Review collected by and hosted on G2.com.

It does take a lot of set up in order for you to get product to full capabilities. It take many hours of configuration to get the product to its fullest potential. It sometimes can be a bit confusing, but Aspect is always there to help out in getting a clear understanding of what is going on. Review collected by and hosted on G2.com.

Aspect WFM offers many possibilities for automation and self-service. From the ability of a team leader to handle as well as understand their employees to the ability of team members to manage their services, Aspect WFM has made our WFM team more efficient. The basic software functionality is the same throughout the process. For instance, by right-clicking on "add", new things are created and the same filters are used for all parts of a system. There are also shortcut keys that make the software easier to use. Review collected by and hosted on G2.com.

An extensive configuration is required to provide the product with all the necessary functions. Many hours of configuration are required for the product to reach its full potential. Review collected by and hosted on G2.com.

I think forecasting is the function I value most in Aspect. It has saved me much time and is very sensitive to business needs. It is an important platform. To succeed in the market, you have to sell and of course you need many clients to get high profits. To attract many customers, the most important factor is their satisfaction. The Aspect has been helping companies to achieve at lower costs better result. Aspect wins thanks to its many rich features and intelligent forecasting. Review collected by and hosted on G2.com.

I do not like the speed of Aspect servers. It is not a constant problem, but sometimes it can get clogged up, which causes routine operations due to the large number of queries to the server. Reactivity decreases. Review collected by and hosted on G2.com.

The extent of complexity and the capacity to customize the tool as needed. It is beneficial to set the standard of service, working hours, efficiency of the employee, historical records, view of leakage etc. It also has the potential to provide a parent-child relationship between categories of contacts connected to agents who are specialized in managing them. It provides routing sets which can be managed by single qualified or multi-skilled individuals. The integration and management of forecast and schedules is simple. Features such as monitoring multichannel performance, measuring shrinkage and determining staffing tolerances are very useful for wide contact centres. Review collected by and hosted on G2.com.

Availability to access details, besides the segment on schedule reports. System monitoring is not consistent with the current business application infrastructure or is up-to-date. Not readily available standard API's. The incorporation of agent schedules and the access to a scheduling program is not normal. UI is old and has trouble with latency since it is a cloud framework. Review collected by and hosted on G2.com.

Accurate forecasting, alarms, RTA, Reporting. With the latest versions, the system is much easier to use. WFO UI is very user friendly Review collected by and hosted on G2.com.

All concerns have been addressed by upgrades Review collected by and hosted on G2.com.

The forecasting ability. It allows one for forecast well in advance and offers many "what-if" scenario forecasting Review collected by and hosted on G2.com.

The product needs to be revamped. the look has not changed for many years Review collected by and hosted on G2.com.

Good overall system for forecasting, scheduling, and real time management. Huge help when generating forecasting & schedules, and for tracking offline activities. Review collected by and hosted on G2.com.

Web options are improving in recent versions, which is an overdue upgrade. Review collected by and hosted on G2.com.