Top Rated Aspect Workforce Optimization Alternatives
274 Aspect Workforce Optimization Reviews
Overall Review Sentiment for Aspect Workforce Optimization
Log in to view review sentiment.
Aspect makes the work seem seamless. The support staff are there to personally ensure our system is running and doing the right things. Review collected by and hosted on G2.com.
Real Time Adherence for chat is outdated. The system is made for single voice calls. An agent can have up to three chats at one time. If the agent changes to available, RTA will display available even though they are on two other chats. Review collected by and hosted on G2.com.
Contact center needed workforce solutions easily accessed by agents. Review collected by and hosted on G2.com.
The interface is user friendly and intuitive. Review collected by and hosted on G2.com.
What I like best about Aspect is that it gives you different views of service levels. It gives you projected service levels, as well as active service levels, so you can really gauge what you are doing with your day.. Review collected by and hosted on G2.com.
What I don't like about this program is that in the version we have, we aren't able to add last minute adjustments - IE if someone was generally on the schedule and not there, Aspect doesn't account for that Review collected by and hosted on G2.com.
