Aspect Workforce Optimization Reviews - Page 27

I can review my schedule with ease. Adjusting work time and requesting the time off and overtime are easy to be done. Review collected by and hosted on G2.com.

buttons seem to be same and sometimes I made changes and clicked the wrong buttons that deleted the changes I made. Review collected by and hosted on G2.com.

The program is accessed via online internet or intranet. I like the ability to integrate the login with the currently used central log in. This program has some nice features and is able to be widely customized. Review collected by and hosted on G2.com.

Some of the functions, things like schedule swapping, are overly complicated to use and have new and different terminology to learn. Review collected by and hosted on G2.com.

All the robust tools offered and reporting. Review collected by and hosted on G2.com.

The progression of issues reported or bug fixes seem to be stretched out. Review collected by and hosted on G2.com.

The best user friendly program I’ve had the opportunity the use Review collected by and hosted on G2.com.

I have not found anything that I dislike Review collected by and hosted on G2.com.

immediately updated. self-serve system for our contact center reps. Review collected by and hosted on G2.com.

I cannot customize for my business needs Review collected by and hosted on G2.com.

It is pretty easy to use once you get the hang of it Review collected by and hosted on G2.com.

It is not necessarily user friendly and doesn't run optimally on all browsers Review collected by and hosted on G2.com.

Forecasts and schedules provided by ewfm Review collected by and hosted on G2.com.

That the values aren’t editable. Like sl. Calculations don’t match actual results. Review collected by and hosted on G2.com.

I like the familiarity of Aspect support team with our business and the information we get on upgrades and enhancements. Review collected by and hosted on G2.com.

Some of our issues take longer to resolve than I would like. Review collected by and hosted on G2.com.

I love how easy the eWFM application is to use. I have had the opportunity of Managing Business Analysts with varying application skillsets that have been very successful in their ability to learn and work in this application. Review collected by and hosted on G2.com.

An area that I have found issue with is the lack of reporting capabilities that come within the canned reports. I wish that the application provided a wider range available items and drill downs to analyze. Review collected by and hosted on G2.com.

I've used this software in several different capacities. It allows for very detailed call queues to be created so that customers can be routed to accurately. It shows the clients call number so you can verify that piece of information without having to bother them with an additional question. It show agents names which is great for providing feedback or getting back to them if necessary. It has excellent reporting capabilities. Review collected by and hosted on G2.com.

It rarely glitches or goes down but when it does the whole call center is out of commission and backs everything up. Review collected by and hosted on G2.com.