Aspect Workforce Optimization
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Aspect Workforce Optimization
By Aspect Software, Inc.
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4.2 out of 5 stars
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Aspect Workforce Optimization Reviews - Page 25

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Aspect Workforce Optimization Suite Overview

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Included with this Suite
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Aspect Workforce

262 reviews

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Aspect Quality

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Aspect Performance

4 reviews

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Alvaria Engagement Analytics

1 review

Aspect Workforce Optimization Details
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Seller Details
Seller
Aspect Software, Inc.
Year Founded
1973
HQ Location
Westford, MA
LinkedIn® Page
www.linkedin.com
909 employees on LinkedIn®
Beth Z.
BZ
Overview Provided by:
Beth Zindel
Digital marketing and marketing operations leader | Director, Digital Marketing
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Aspect Workforce Optimization Media

274 Aspect Workforce Optimization Reviews

4.2 out of 5
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Overall Review Sentiment for Aspect Workforce OptimizationQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JB
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Its ease of use, and clearly outlined steps to complete a task. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Forecasts do not allow the user to enter a longer time frame than a week for the analysis. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

setting the daily schedules, and forecasts. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4.5-star rating! We are pleased to hear that you find the solution easy to use for scheduling and forecasting. And we appreciate the feedback on the forecasting time frame. Your input will be forwarded on to our internal teams for review so we can continue to improve the features and functionality.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Telecommunications
AT
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

The addition of WFO during our upgrade to 8.2 SP2 Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Changes to Workforce 8.2 requiring 64BIT OS and 64BIT Microsoft Office to be installed to utilize the user interface. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Highly Recommended Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Flex Time, agent moral. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4 star review! We are pleased to hear that you would highly recommend the product and that the solution is helping with flex time and agent morale. We also appreciate your feedback on Microsoft Office. Your input will be sent to our internal teams to review so we can continue to improve our products and how we serve customers.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

ability to see screens that are recorded Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I am unable to save "search" results, so this causes it to take a while to use Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

the ability to see screens in order to review quality Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4.5-star rating! We appreciate your feedback and will forward it to our internal teams for review so we can continue to improve our products and services.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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SK
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Forecasting and Scheduling accurate. Also reporting. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

The retest of schedules to find the final results. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Yes as a forecasting and scheduling tool Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Forecast Accuracy, Scheduling power and reporting technologies. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Santosh,

Thank your for taking the time to review Aspect Workforce Management and for the 4-star rating. We are pleased to hear that you like the accurate forecasting, scheduling and powerful reporting. And we appreciate your feedback on the retest of schedules. We will forward your information on to our internal teams for review so we can continue to improve how we serve customers.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Security and Investigations
US
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

User friendly, easy to navigate, beneficial Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

BSL's do not automatically feed over which is crucial Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

We use it for everything and it is very simple to use. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank your for taking the time to review Aspect Workforce Management and for the 5-star rating. We are pleased to hear that you find the solution user friendly and easy to navigate. We also appreciate your feedback on BSLs. Your feedback will be forwarded on to our internal teams so we can continue to improve our products and services.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I like the search its easy to use and find recordings Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

its complicated and the help is not easy to follow when trying to set up a back office group

An easier to follow guide would help to make it easier for set up. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

this is good for phone people but not back office. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

scheduling and tracking time spent on the back office work. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management. We are pleased that you like the search capability, that it's easy to use and easy to find recordings. We also appreciate your feedback on the difficulty of scheduling the back office. Your feedback will be forwarded to our product team for review so we can continue to improve our products and services.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Share
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Verified User in Computer Games
UC
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Good features in terms of real time management, large range of reports available, the interface in WFO is very user-friendly and a lot of data are available for supervisor/agents Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

It requires some experience to learn how to use the software Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Creating accurate forecast

Producing automatic schedules for large number of employees defining setup rules (number of week ends, schedule preference ecc)

Producing accurate reports Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 5-star review! We are glad to hear that you like the real time management, reporting, user interface, and the forecasting and scheduling functionality. Customer feedback is very important to us and I will forward this on to our internal teams to review. Thank you again for taking the time to share your thoughts on the solution.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
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Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

copying and pasting ph#s instead of dialing Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

lags and freezes often. I have to reboot my whole PC to get it to work properly sometimes Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

I think it is a good tool headed in the right direction, especially for call centers that frequently transfer between departments and make outbound calls Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

it is more efficient than manually dialing and transferring Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management. In looking at your comments, it looks like you might be reviewing a product other than Aspect WFM. Did you mean to review our outbound dialing product? I've provided my email below if you would like to reply offline. I just want to clarify which product so that I can get your feedback to the right product manager. Thank you again for taking the time to share your thoughts.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I use it to submit I segments for my schedule Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I do not have any dislikes for this system Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

schedule updates Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank your for taking the time to review Aspect Workforce Management and for the 5-star rating. We value our customers and appreciate you taking the time to provide your feedback.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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KC
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

easy to use and understand like the step by step Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I like all the aspects no other information Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

schedule Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Kandace,

Thank your for taking the time to review Aspect Workforce Management and for the 5-star rating. We are pleased to hear that you find the solution easy to use. We appreciate your feedback and will forward it on internally.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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