Aspect Workforce Optimization
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Aspect Workforce Optimization
By Aspect Software, Inc.
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4.2 out of 5 stars
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Aspect Workforce Optimization Reviews - Page 24

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Aspect Workforce Optimization Suite Overview

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Included with this Suite
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Aspect Workforce

262 reviews

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Aspect Quality

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Aspect Performance

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Alvaria Engagement Analytics

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Aspect Workforce Optimization Details
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Seller Details
Seller
Aspect Software, Inc.
Year Founded
1973
HQ Location
Westford, MA
LinkedIn® Page
www.linkedin.com
909 employees on LinkedIn®
Beth Z.
BZ
Overview Provided by:
Beth Zindel
Digital marketing and marketing operations leader | Director, Digital Marketing
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Aspect Workforce Optimization Media

274 Aspect Workforce Optimization Reviews

4.2 out of 5
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Overall Review Sentiment for Aspect Workforce OptimizationQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

The ability to know all the navigating options and shortcuts you c an use in eWFM. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I like everything. The learning list is very helpful Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

All good. Add more options for computation exercises and interactive. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

We manage staffing. Filter options and shift trade. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Thank you for taking the time to review Aspect Workforce Management and for the 5-star rating! We are glad to hear that you "like everything" and that the navigation options, shortcuts and filter options are working well for you. And thank you for your recommendations as well. Your feedback will be forwarded to our internal teams for review so we can continue to improve our products and services.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Hospitality
AH
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aspect Workforce?

There's nothing to really like about this software Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

It is clunky and unintuitive. I doubt the creators use it themselves. If it could sync with other applications that'd be great. It seems to have bells and whistles without functionality. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Look at other stuff first. Minimize in the long run software that works quickly is more useful than software that does too much. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Scheduling agents. It does allow me to account for agents time and it allows them to manage their own time and when they use pto. It works well time accounting. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Thank you for taking the time to review Aspect Workforce Management. We are sorry that you are not satisfied with the product. Are you on an older version of the product? Have you taken any of our training? We would like to improve your experience with our product. If you can send me your contact details, we can reach out to you directly to help. My contact details are below.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Staffing and Recruiting
AS
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Forecasting functions- very accurate and works well with how we route our calls Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Scheduling functions- needs to be simplified, too many steps and out dated Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Use it fully not in pieces Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Staffing challenges, gives very accurate view of what Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4-star rating! We are pleased to hear that you like the forecasting functions, and appreciate your feedback on the scheduling functions. Your input will be forwarded on to our internal teams so that we can continue to improve the solution.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Daniel L.
DL
Global Forecast Analyst
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Detail in the application and easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Repetitive nature of updating NCO and AHT patterns, should be auto run with warnings on zero actual data intervals Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Definitely do it, it will reduce time wasted by analysts Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Scheduling efficiency and workforce optimisation Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Daniel,

Thank you for taking the time to review Aspect Workforce Management. We are glad to hear that the solution is easy to navigate, that it saves time and improves scheduling efficiency. We also appreciate your feedback on updating NCO and AHT patterns. Your feedback will be forwarded to our internal teams for review so we can continue to improve our products and services.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Share
Admin Approval Link
AH
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Being able to add PTO group allowances for departments Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

That we haven't had access to use to system Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

I don't know since we haven't had access to work in the system Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Less manual work once the system is actually up and running Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Alicia,

Thank you for your feedback on Aspect Workforce Management. I have forwarded your information on to your account team so that they can reach out about your access. Thank you again for taking the time to provide your input.

Shelley Hofman, Marketing Operations, Aspect Software, shelley.hofman@aspect.com

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Verified User in Consumer Services
UC
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Different things are good to work on and help the users to be quick managing data. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

In some casis procedures to produce reports or data are too complicated, too many passages to remember. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Mainly the shifts management and the real-time decisions. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4-star rating! We are glad to hear that you like the shift management capabilities and that the solution helps you make real-time decisions. We also appreciate your feedback on the procedures for producing reports. Your feedback will be forwarded to our internal teams for review so we can continue to improve our products and services.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

the ease of readability of the reports and the options given to view schedules in WFO Dashboard Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

the increased steps that need to be taken on certain task, i.e. the increased number of steps for the start or end of Daylight savings; and the Aspect Training courses, if you complete the course, your transcript doesn't show the completion. This is mainly for the self paced courses Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

the Superstate reports allow us to give better reporting to our customers Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management. We are glad to hear that you like the ease of use for reporting and the WFO dashboard. We also appreciate your feedback on the multiple steps and completion of training courses. Your feedback will be forwarded to our internal teams for review so we can continue to improve our products, services and support.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
Verified User in Insurance
UI
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I was able to learn quickly on how to use this tool. It is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I have not come across anything that I dislike. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

I am able to keep better track of my schedule. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 5-star rating! We are pleased to hear that you were able to quickly learn how to use the tool and that it's user friendly for you. We value your feedback and will forward it on to our internal teams to review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
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Verified User in Banking
CB
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

The forecasting options with scenarios and the reports available. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Schedule Test which has to be re done after every changes in the schedule Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Good tool to work Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

To achieve the optimized schedules and thus achieving scheduling efficiency. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4.5-star rating! We appreciate your input and will forward this feedback on to our internal teams for review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Health, Wellness and Fitness
UH
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Aspect displays extremely easy navigation. Aspect is also easy to read and review staff performance and needs. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

There is nothing that I dislike about Aspect. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

N/A Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

I'm able to keep track of CSR performance and needs. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 5-star rating! We are thrilled to hear that you find the solution easy to use and that it helps you to track CSR performance. We appreciate your input and will forward on to our internal teams to review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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