Aspect Workforce Optimization
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Aspect Workforce Optimization
By Aspect Software, Inc.
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4.2 out of 5 stars
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Aspect Workforce Optimization Reviews - Page 23

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Aspect Workforce Optimization Suite Overview

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Included with this Suite
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Aspect Workforce

262 reviews

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Aspect Quality

7 reviews

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Aspect Performance

4 reviews

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Alvaria Engagement Analytics

1 review

Aspect Workforce Optimization Details
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Seller Details
Seller
Aspect Software, Inc.
Year Founded
1973
HQ Location
Westford, MA
LinkedIn® Page
www.linkedin.com
909 employees on LinkedIn®
Beth Z.
BZ
Overview Provided by:
Beth Zindel
Digital marketing and marketing operations leader | Director, Digital Marketing
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Aspect Workforce Optimization Media

274 Aspect Workforce Optimization Reviews

4.2 out of 5
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Overall Review Sentiment for Aspect Workforce OptimizationQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MI
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I really like the way that the information is showed, plus that the posibility of take a virtual class is an advantage for theuser Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

There are somo aspects you could improve like the programation of the courses in a better schedule Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Im a new hire and its very usefull for me to improve mi knowledge about the WFM Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Miguel,

Thank you for taking the time to review Aspect Workforce Management and for the 4.5-star review! We appreciate your feedback on the user interface and the training courses. You can access additional courses through the customer care portal at https://aspect.force.com/community/Home. Your input will be forwarded on to our internal teams so that we can continually improve how we serve customers.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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JJ
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I like that Aspect WFM is user friendly and easy to follow. It's nice to have options of checking both daily information as well as historical data. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I wish there was a way to customize or build reports for data we may be looking for. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

This system allows for scheduling and tracking data for our call centers Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Joni,

Thank you for taking the time to review Aspect Workforce Management and for the 5-star rating! We are glad to hear that you like how the solution is user friendly and gives you the ability to check daily and historical data. We also appreciate your feedback on customizing reports. I have forwarded this feedback to your Account Team so that they can help you with tips on reporting. You can also reach out to our Support Team at: https://aspect.force.com/community/Home. Again, thank you for your feedback. We really appreciate it!

Shelley Hofman | Marketing Operations, | Aspect Software | shelley.hofman@aspect.com

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Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I like that you can add exceptions/schedules in bulk in the edits Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I dislike that you cannot update certain items in bulk Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

hands on training is best Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

I do like that I can optimize breaks/staffing on a per interval basis which really helps in solving some scheduling bumps (highs and lows) Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4.5-star rating! We appreciate your feedback and will forward it on to our internal teams for review so we can continue to improve the solution.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Consumer Services
UC
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

More detail description on scheduling and entering time exceptions Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

at first it was a little hard to get used to because compared to the other system being used this one requires more step in to making changes to our schedules. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Aspect Workforce Management is a very important counterpart in our scheduling changes at work. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 5-star review! We are pleased to hear that you like the ability to enter time exceptions and that the solution is very important to scheduling in your contact center. We also appreciate your feedback on how it took you a while to get used to the system. All of your input will be forwarded to our internal teams so that we can continually improve our solutions.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Leisure, Travel & Tourism
AL
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

There are several things you can do with this software. We use it to link our agent's payroll with their schedule. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Can be over complicated and gets expensive with having to buy each module you want to use. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

MAke sure it will integrate with your ACD or other contact streams Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Scheduling and payroll Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4.5-star review! We are glad to hear that you like being able to link agent's schedules to payroll, and appreciate the feedback on adding each module. Your input is valuable to us and we will forward on to our internal teams for review.

Shelley Hofman, Marketing Operations, Aspect Software, shelley.hofman@aspect.com

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SP
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I use for vacation bit, monthly proactive schedule and Aspect is the great tool to do my job Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I am very much satisficed with Aspect and it is very friendly user software that help my day to day work Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

absolutely. Also I attend Aspect work shops as well Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Great benefit Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Suresh,

Thank you for taking the time to review Aspect Workforce Management. We are pleased to hear that you find the solution user friendly and that it helps you do your job every day. Customer satisfaction is very important to us, and we appreciate you taking the time to share your feedback. We will forward your input on to our internal teams for review. Thanks again!

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Outsourcing/Offshoring
AO
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Scheduling and Forecasting modules can give you infinite options to solve almost scheduling and forecasting issues Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

There are some things that can be improve but the positive outweighs the negative that it is almost insignificant Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Scheduling issues. Giving agents more flexibility in terms of their scheduling preference Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management. We are pleased to hear that the solution gives you the flexibility you need to easily schedule your agents. We appreciate your input and will forward it on to our internal teams for review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
AT
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

can copy and paste lists of employee IDs Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

can't do anything else while generating schedules Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Whether SVL based or hours based, this software is what you need to schedule both small and large groups of employees in a dynamic way. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Meeting client requirements Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4-star rating! We appreciate your feedback and will forward it on to our internal teams so that we can continue to improve the solution.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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CB
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

The ability to Alter the Agent Aux state when a agent is currently in the wrong AUX. Helps with the sites AHT Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

It does not give you Real Time Data. We use this system to piggyback another internal system. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

The capability to control agents status. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Collette,

Thank your for taking the time to review Aspect Workforce Management and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams for review. The solution does provide real-time reporting, so if you are not able to access that feature, you can contact your Account Team or our Customer Care Center at: https://aspect.force.com/community/Home. Thank you again for your input. We truly appreciate it!

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Andrea U.
AU
UAT/Spanish Support
Entertainment
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Aspect Workforce?

Im able to request all my days off and check my current schedule as it usually updates regularly. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

The lack of info when a request gets denied Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

It helps with advisor schedules so we know when we have meetings, breaks and lunches. Review collected by and hosted on G2.com.

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