Aspect Workforce Optimization
Editedit
Aspect Workforce Optimization
By Aspect Software, Inc.
Show rating breakdown
4.2 out of 5 stars
See all 274 Aspect Workforce Optimization reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by Aspect Workforce Optimization, but it has limited features.
Do you work at Aspect Workforce Optimization? Upgrade your plan to update branding and connect with profile visitors!

Top Rated Aspect Workforce Optimization Alternatives

SAS Fraud, Anti-Money Laundering & Security Intelligence Platform
(59)
3.9 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Verint Open CCaaS Platform
(429)
4.3 out of 5
Workday
(1,580)
4.1 out of 5
See all Aspect Workforce Optimization Alternatives

Aspect Workforce Optimization Reviews - Page 22

Editadmin

Aspect Workforce Optimization Suite Overview

Editedit
Included with this Suite
Product Avatar Image
Aspect Workforce

262 reviews

Product Avatar Image
Aspect Quality

7 reviews

Product Avatar Image
Aspect Performance

4 reviews

Product Avatar Image
Alvaria Engagement Analytics

1 review

Aspect Workforce Optimization Details
Discussions
Aspect Workforce Optimization Community
Show LessShow More
Seller Details
Seller
Aspect Software, Inc.
Year Founded
1973
HQ Location
Westford, MA
LinkedIn® Page
www.linkedin.com
909 employees on LinkedIn®
Beth Z.
BZ
Overview Provided by:
Beth Zindel
Digital marketing and marketing operations leader | Director, Digital Marketing
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Aspect Workforce Optimization Media

274 Aspect Workforce Optimization Reviews

4.2 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
  • ProductsExpand/Collapse Products Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
274 Aspect Workforce Optimization Reviews
4.2 out of 5
  • Sort By:
    G2 Sort
274 Aspect Workforce Optimization Reviews
4.2 out of 5
  • Sort By:
    G2 Sort

Overall Review Sentiment for Aspect Workforce OptimizationQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aspect Workforce?

Aspect is an easy to use utility to submit requests for days off, and at a glance it's easy to see what your schedule will be, and alter it in a moment. You can also see adherence to scheduling guidelines, and view the schedules of those on your team as well, to see overall PTO availability. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

This tool doesn't work well outside of internet explorer. Certain aspects of Aspect work within google Chrome but the ability to request days, or use any of the widgets seem to be disabled. Chrome compatibility is a big issue. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Ensure that your company functions on a Windows platform, as this doesn't work too well in many other browsers outside of internet explorer. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

It allows us to easily communicate vacation requests within a customer service environment, and to manage our schedule with many different code offerings. Submitting time off is a breeze, and the communication with supervisors is seamless. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
JB
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Historical + growth rate forecasting with Erlang C Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Real Time Adherence is not as good as Impact 360 or ad hoc reporting I would also like better tools to see what is going into the average and historical + Growth rate forecasting Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

It's good, but could be better. For forecasting for large groups with less complexity it is among the best tools I have used. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Forecasting for a largest LOB in Wells Fargo with achieving success in forecasting Review collected by and hosted on G2.com.

Show More
Show Less
Response from Shelley Hofman of Aspect Workforce
Editedit

Jason,

Thank you for taking the time to review Aspect Workforce Management. We are glad to hear that you like the historical and growth rate forecasting, and that the solution is among the best tools that you have used. We also appreciate your feedback on real time adherence and ad hoc reporting. Your feedback will be forwarded to our internal teams for review so we can continue to improve our products and how we serve customers like you.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
Gabriel O.
GO
GRP Analyst
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I can work on my forecasts and do some scenarios to see if my projections are good or wrong Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Depending on the time, the tool works slowly Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

I'm working on forecasts and creating official schedules Review collected by and hosted on G2.com.

Show More
Show Less
Response from Shelley Hofman of Aspect Workforce
Editedit

Gabriel,

Thank you for taking the time to review Aspect Workforce Management and for the 5-star rating! We are glad to hear that you like the ability to easily forecast and create schedules. We also appreciate your feedback on the tool running slowly at times, which could be a product issue or an unrelated network issue. Your feedback will be forwarded to our internal teams for review so we can continue to improve our products and services.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
MA
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I like that that it has several output options for reports (.xls, .csv, .pdf, etc.). Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I don't like how the work segmentes and superstates are aligned. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Staffing levels and forecast for contact center management. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Shelley Hofman of Aspect Workforce
Editedit

Manuel,

Thank your for taking the time to review Aspect Workforce Management. We appreciate your feedback and are sorry to hear that you aren't satisfied with the alignment of the segments and superstates. We are glad to know that you like the report output options. Your input will be forwarded to our Product Team so that they can continue to improve the solution. And they may likely reach out to you to see if there is anything we can do to improve the experience for you. Thank you again for your feedback. We really appreciate it.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
Verified User in Insurance
II
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Exporting the Official Segment Worksheet to Excel. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

The Schedule Summary doesn't have all Detail Segments selected by default, and there's a limitation on how many can be selected. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

I'm responsible for scheduling 60+ appointments on a weekly basis. Being able to drop the entire staff's schedules into Excel to plan around everyone's schedules has been very helpful. The process of creating these segments in Official Segment Worksheet is also very robust. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4-star rating! We are glad to hear that you like the exporting feature and that it makes your job of scheduling appointments easier. We also appreciate your feedback on the schedule summary. Your feedback will be forwarded to our internal teams for review so we can continue to improve our products and services.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
Verified User in Wireless
UW
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I like how almost anything in the scheduling module is linked and you can almost any information from one spot. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Saving multiple updates at once, if one does not update for any reason none of you changes will save. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

This product provides ease of use and Functionality Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

The flexibility of managing schedules and the ease of having to make last minute changes to schedules. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4-star rating! We love hearing that Aspect WFM is a "must for any call center workforce" and that it gives you the flexibility you need to manage your schedules. We also appreciate your feedback on saving multiple updates at once. Your input is important to us and we will forward it on to our internal teams to review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
KM
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

The color scheme is very easy on my eyes. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Nothing that I can think of, honestly. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

I've only used it to fix scheduling conflicts so far. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and will forward it on to our internal teams for review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
AM
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

It's very intuitive and also nice to view compare to other tools that are just old and gray. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Sometime it is pretty slow and also it remembers old pw on browser, you have to delete cookies in order to sign back in with a password update. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

We use it for staffing, real time updating segments to the agents be aware of their schedule. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Shelley Hofman of Aspect Workforce
Editedit

Angel,

Thank you for taking the time to review Aspect Workforce Management. We are pleased to hear that you find the system intuitive and that it helps you easily manage your staff. We also appreciate your feedback on the speed of the system. We will forward your input on to our internal teams for review so we can continually evolve and improve the solution.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
Verified User in Insurance
AI
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Aspect Workforce?

How easy the scheduling is and seeing what times are best during the work day to schedule meetings, etc. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Forecasting isn't quite accurate. With our business, our calls fluctuate from year to year and Aspect takes into consideration the past 2 years call volumes. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Working creating a new IDP and have ran across some challenges, but still hopeful it will get resolved. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4 star rating! We are glad working with our solution has been a positive experience and that it makes it easy to do your scheduling. We also appreciate your feedback on the forecasting and IDP. We will forward your feedback to our internal teams so that we can continue to improve the solution.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
Britny F.
BF
Customer Service Representative
Financial Services
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Aspect Workforce?

I like that I’m able to see my schedule weeks in advance. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

The program runs slow and is quirky. It crashes a lot. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Allows people to see their schedules ahead of time to plan ahead. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Shelley Hofman of Aspect Workforce
Editedit

Britny,

Thank you for taking the time to review Aspect Workforce Management. We appreciate the 3.5 star rating, and like to hear that you like seeing your schedule weeks in advance and plan ahead. We are sorry that you find the solution slow and quirky. Do you know if you are on the latest version? We will pass this information on to our Product Team and to your Account team so they can reach out. If you have any questions in the meantime, you can contact me at shelley.hofman@aspect.com and I will connect you with the right folks here at Aspect. Thanks again for taking the time to submit a review! We value customer feedback and use it to continually improve how we serve customers.

-Shelley Hofman, Marketing Operations, Aspect Software

Helpful?
Share
Admin Approval Link
Aspect Workforce Optimization Categories on G2
Other Product Suites
Other Product Suites

Explore More

Tontine
Google Compute Engine reviews
Automating HR with Robotic Process as a Service
Best CRM Software I Found After Testing 30+ CRMs
Operating Revenue
Medium of Exchange
Ramp Up
Google Cloud SQL reviews
Best 3D Modeling Software
Aspect Workforce ...