Aspect Workforce Optimization
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Aspect Workforce Optimization
By Aspect Software, Inc.
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4.2 out of 5 stars
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Aspect Workforce Optimization Reviews - Page 21

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Aspect Workforce Optimization Suite Overview

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Included with this Suite
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Aspect Workforce

262 reviews

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Aspect Quality

7 reviews

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Aspect Performance

4 reviews

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Alvaria Engagement Analytics

1 review

Aspect Workforce Optimization Details
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Seller Details
Seller
Aspect Software, Inc.
Year Founded
1973
HQ Location
Westford, MA
LinkedIn® Page
www.linkedin.com
909 employees on LinkedIn®
Beth Z.
BZ
Overview Provided by:
Beth Zindel
Digital marketing and marketing operations leader | Director, Digital Marketing
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Aspect Workforce Optimization Media

274 Aspect Workforce Optimization Reviews

4.2 out of 5
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Overall Review Sentiment for Aspect Workforce OptimizationQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Angela W.
AW
Forecasting & Staffing Analyst
Telecommunications
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

The system is organized in an easy to follow manner. The online and instructor led trainings are a nice addition to the software. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

It would be beneficial to include ALLOCATE with all versions of the software. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

We utilize vendors but do not include their schedules so add interval staffing to staff adjustments. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Angela,

Thank you for taking the time to review Aspect Workforce Management and for the 4.5 star rating! We are glad to hear that the solution is easy to use and that the training has been useful. And we appreciate your feedback on the allocate functionality. We value your input and will forward it to our internal teams for review so we can continue to improve our products and services.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Aspect Workforce?

My favourite points with WFM is the layout and ease of use in terms of consistency. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

The program itself, or at least the version I am using is somewhat dated and clunky. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

I'd consider other programs first before making the decision. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

I use the program for it's intended uses, forecasting, scheduling and real time management. It does the job for all aspects however it'd be better to have functionality to copy / paste to Excel. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and will forward it on to our internal teams. It sounds like you may be on an older version of the software because we have completely revamped the user interface. You can see the latest at this link: https://www.aspect.com/solutions/workforce-optimization/workforce-management-software. Feel free to reach out to your Account Team to find out more, or if you have any questions, feel free to email me and I can forward to the right person in Aspect.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Mico F.
MF
Workforce Management Analyst
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Aspect Workforce?

Its Forecasting Capabilities, generate various reports. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Its take some proper training to familirize with this tool. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Its a user-friendly tool with lots of potential and will be providing your business needs in regards to staffing and forecasting and on generating statistics. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Provides detailed client needs. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 5-star review! We appreciate your feedback and will forward it on to our internal teams for review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Admin Approval Link
SB
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

The employee data center and it's use as a centralized data source. The ability to export to various file formats and manipulate the data. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Some of the delays and having to use it through a Citrix Server. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Maintaining service levels, scheduling meetings and managing the call center. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Scott,

Thank you for taking the time to review Aspect Workforce Management and for the 4.5-star rating! We appreciate your input and will forward on to our internal teams to review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I like the report capability of the software and the ease of use. Allows you to schedule a few different ways to fit your need. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

It's the only software of it's kind that I've used so I don't have anything else to compare it to... can't really think of anything that I dislike Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Just go for it! Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

I have been able to create and implement effective and efficient schedule bids. A couple major benefits are cost savings as well as better service to our customers. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the 4.5-star rating! It's great to hear that you like the reporting and scheduling flexibility and ease of use. And we love to hear that you are saving costs as well. We value your feedback and will forward on to our internal teams for review. Thanks again!

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Aspect Workforce?

I love that tracking capabiliy of the scheduling and the capability to submit requests for updates to the schedule Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I believe it is probably just a systematic setting but I dislike the capability to update the schedule easily Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Aspect allows to manage the productivity of our department and team members Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the tie to review Aspect Workforce Management. We appreciate your feedback and will forward it on to our internal teams to review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
MJ
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Forecasting and Scheduling features. Reporting at its best. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Testing of schedules whenever a change is made on schedule. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Great tool to work with when you need more accuracy in Reporting, Forecasting and scheduling. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Forecasting with great accuracy with proper scenario input.

Scheduling single and multi skill. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Madhu,

Thank you for taking the time to review Aspect Workforce Management and for the 4-star review! As a long time Aspect customer, we value your feedback. We are so glad to hear things like "Reporting at its best," and that the solution is a great tool for accurate reporting, forecasting and scheduling. We also appreciate your feedback on testing schedule changes. Your input will be forwarded to our internal teams to review so we can continually improve our products and services. Thanks again!

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
MM
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I like the options available, depending on specific business needs Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Some of the training content requires multiple passes to understand. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Great tool for any contact center Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

We're working to better understand what our people are doing with their 40 hours a week. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Michael,

Thank you for taking the time to review Aspect Workforce Management and for the 4-star rating! We appreciate your feedback and will forward it on to our internal teams so that we can continue to improve the product, services and training. Thanks again!

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
Share
Admin Approval Link
Verified User in Insurance
AI
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I have found that this upgrade allows the Admin team to control access to the system and remove the desktop versions from end users. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I find Aspects support and knowledge are lacking with this upgrade. I have open tickets that continually are referred to a higher but no resolution is in sight. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Plan out how you want the system prior to install. Ask a lot of questions about how your company will use the tool. Once questions are ask continue to follow up. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

We are currently moving from adding everything into the system, to cleaning and streamlining our processes. This allows us to explore options such as Preference Based scheduling and other forms to automate the WFM team. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management. We are pleased to hear that you have better control over access to the system since you have upgraded. We also appreciate your feedback on the support you have received since your upgrade. Because your review is anonymous, I can't identify your account team so that they can reach out to help. If you send me an email with your contact details, I can raise this issue with your account and support team. In the meantime, I will forward on your overall input internally so that we can continue to improve our solutions and how we serve customers.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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CB
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

The reporting capabilities are great. The datacenter is very useful. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Setting up segments codes and superstates, linking routing sets and forecast groups, it's difficult to easily see how/where each are connected. it would be nice to be able to see what segments codes are linked to each Aux code. Building flexible schedules is a cumbersome process. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Ability to provide detailed agent specific reports, ie schedule adherence, that allows operations to ability to easily coach outliers. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Chris,

Thank you for taking the time to review Aspect Workforce Management and for the 4-star rating! We are glad to hear that you like the reporting capabilities and the detailed agent-specific reports. And we appreciate your feedback on the difficulty with setting up segments. We will forward your input on to our internal teams for review so we can continue to improve the solution.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Helpful?
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