Aspect Workforce Optimization
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Aspect Workforce Optimization
By Aspect Software, Inc.
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4.2 out of 5 stars
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Aspect Workforce Optimization Reviews - Page 20

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Aspect Workforce Optimization Suite Overview

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Included with this Suite
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Aspect Workforce

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Aspect Quality

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Aspect Performance

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Aspect Workforce Optimization Details
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Seller Details
Seller
Aspect Software, Inc.
Year Founded
1973
HQ Location
Westford, MA
LinkedIn® Page
www.linkedin.com
909 employees on LinkedIn®
Beth Z.
BZ
Overview Provided by:
Beth Zindel
Digital marketing and marketing operations leader | Director, Digital Marketing
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Aspect Workforce Optimization Media

274 Aspect Workforce Optimization Reviews

4.2 out of 5
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Overall Review Sentiment for Aspect Workforce OptimizationQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Olga L.
OL
Director, Workforce
Marketing and Advertising
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Agent interface, the ability to schedule and email automated reports, Automated IDP loads Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Cumbersome and not intuitive, does not work well for small group forecasting. Difficult to on-board new associates as a lot of training required to use the system. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Do your research and ensure all your needs and wants are covered Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

trying to manage multiple workgroups across multiple locations and trying to manage staff efficiently. Using Aspect, we are able to cut down the time it takes to produce schedules for multiple workgroups. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Olga,

Thank you for taking the time to review Aspect Workforce Management and for giving us a 4-star review. It's awesome that you have been a customer for 10+ years! We are glad to hear that you like the agent interface, ability to schedule and email automated reports, and the ability to manage multiple work groups across multiple locations. And thank you for your feedback on the difficulty when onboarding new associates. I will forward your input on to our internal teams so we can continue to improve our solutions.

-Shelley Hofman, Marketing Operations, Aspect Software, shelley.hofman@aspect.com

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Verified User in Hospitality
UH
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

we just had mobile launch, hopefully the agents will utilize it. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

at this time there is nothing I can think of that I dislike Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

agents able to see schedules and make changes Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Thank you for reviewing the Aspect WFM Mobile app. We are excited about you launching the product and hope it helps your agents to serve themselves easier with schedule changes, etc. We appreciate your feedback and will forward it on to our product teams to review. Thanks again!

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Marketing and Advertising
AM
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

User interface is easy. Agents can clearly see schedule. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Reporting is not easily customizable. It is difficult to set up. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Better scheduling of resources Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and will forward it on internally for review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Leisure, Travel & Tourism
AL
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

How easy it is to request time off in the app. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

That we can't cancel an approved time off request. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Get it. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Convenience to make requests away from the office. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Thank you for your feedback on the Aspect WFM Mobile app and for the 5-star review. We will forward all of your feedback to our product team to review so we can continually improve our solutions.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Louise A.
LA
Director, Workforce Planning, Global Reservation Centre
Hospitality
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Aspect Workforce?

Very current solutions. Meets our needs. The Aspect team is always interested in hearing what new features we would recommend. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

The training subscription model does not meet our needs. I prefer paying for the training I need, when I need it and for the people on my team who need it. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Leader in Workforce Management solutions! Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Effective intra-day management that allow us to respond quickly in real-time. Great service levels that are important to our guests. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Louise,

Thank you so much for taking the time to review Aspect Workforce Management and for the high marks! As a long time Aspect customer, we value your feedback. It's great to hear that you feel that our team listens to your latest needs and suggestions, and that you are able to manage schedules and respond quickly to changes. We will also take note of your feedback on training. All of your input will be sent to our internal teams so we can continue to improve our products, training and support.

Thanks again,

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Internet
UI
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Aspect Workforce?

Easy to navigate and really made my job easier from a schedule stand point Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Sometime would be buggy but other than that amazing Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Scheduling time off, meetings, and easy to manage PTO Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you for taking the time to review Aspect Workforce Management and for the high rating! We appreciate your feedback and will forward it on internally. Thanks, Aspect Software

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Verified User in Marketing and Advertising
EM
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

Flexibility of services and skilling to allow for greater fluidity of business practices. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Configuration seems to be a lot of heavy lifting. There are a variety of online resources available for continued learning, and we have had several onsite implementation workshops, but as a business converting to a WFM tool for the first time, I feel like a start to finish training and configuration approach would have been much more beneficial for us. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

So many options and lots of flexibility! Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

We will be converting from a manual forecasting and scheduling process with excel workbooks to a more automated and accurate approach. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank you so much for your review of Aspect Workforce Management and the 5-star rating! We are so pleased that you find the solution to be very flexible. As for the configuration and training, you can reach out to your Account Team or Customer Support at https://aspect.force.com/community/Home for additional assistance. Because your review is anonymous I won't be able to forward this info to your Account Manager, but if you'd like to email me with your contact details I can make sure to forward on. Thanks again for taking the time to review the solution.

-Shelley Hofman, Marketing Operations, Aspect Software, shelley.hofman@aspect.com

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Joshua H.
JH
Sr WFM Forecasting Analyst
Retail
Enterprise(> 1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

The overall flexibility in handling multiple scenarios, various sizes of business/teams, and ability to export data is what makes Aspect stand above others. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Aspect's weaknesses are the overall user friendliness and dated interface. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Ability to create and utilize forecasts and schedules for multiple scenarios. The flexibility of reporting has also allowed data to be automated and streamlined for other processes. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Thank your for taking the time to review Aspect Workforce Management and for the 4-star rating. We are glad to hear that the solution provides you the flexibility you need to manage your contact center and streamline your processes. We also appreciate the feedback on the user interface. The latest version of the software has a new user interface. You can see a screenshot here: https://www.aspect.com/solutions/workforce-optimization/workforce-management-software. Your feedback will be forwarded on to our internal teams so we can continue to improve our products and services.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Admin Approval Link
MM
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

The simplicity of the program. I can quickly access the necessary information quickly to analyze my staffing. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

It could be more of a dislike on the part of my company, however available reporting at a user level seems lacking. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

Utilizing the filters when searching for large groups is helpful. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

Schedule adherence is being solved via Aspect Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
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Matthew,

Thank you for taking the time to review Aspect Workforce Management and for the 4-star rating! We are pleased to hear that you like the simplicity of the program and that it's helping with schedule adherence and searching for large groups. We also appreciate your feedback on the reporting. Your input will be forwarded on to our internal teams so that we can continue to improve the solution.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Sarah S.
SS
Call Center Planning & Analysis Manager
Financial Services
Mid-Market(51-1000 emp.)
Product Reviewed: Aspect Workforce
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Aspect Workforce?

I love being able to run forecast scenarios against live schedule sets and have the flexibility to input my own volumes. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Not everything is intuitively named - if you don't reference the glossary at times you may be confused as to what you're looking at. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Workforce:

shop around and test out lots of products - that way when you decide to go with aspect, you know you're getting what you need. Review collected by and hosted on G2.com.

What problems is Aspect Workforce solving and how is that benefiting you?

we are able to make business decisions and recommendations for staffing and shrink based on what we see within the Aspect tool Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Workforce
Editedit

Sarah,

Thank you for taking the time to review Aspect Workforce Management and for the 5-star rating! We are thrilled that you love the forecasting scenarios and being able to input your own volumes, and that you are are using the solution to make informed business decisions and recommendations. We also appreciate your feedback on the naming. We value your input and will forward on to our internal teams for review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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