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274 Aspect Workforce Optimization Reviews
Overall Review Sentiment for Aspect Workforce Optimization
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I like that you Aspect shows you the hold times when a representative places a caller on hold. Review collected by and hosted on G2.com.
1.The loading process for calls with video is terrible.2. I don't like that you can only select 10 calls at a time.3. searching for a specific representative call is hard. This process should be simple. Review collected by and hosted on G2.com.
We use Aspect WFM, WFO and RTA, and have been very successful with the product. Review collected by and hosted on G2.com.
There are quite a few panels that need to be updated, but overall we've been very successful Review collected by and hosted on G2.com.
The ability the agents have to access WFO from their mobile devices without having to contact WFM Review collected by and hosted on G2.com.
The agent doesn't have the option to delete PTO or any segment. Review collected by and hosted on G2.com.
Functionality and flexibility of setting up skillsets Review collected by and hosted on G2.com.
No features that I dislike so far as is more flexible from my experience than NICE IEX solutions. Review collected by and hosted on G2.com.
Aspect Quality Management is helping our department reviewing, scoring and discussing with agent for better performance Review collected by and hosted on G2.com.
it is not plug and play to assist manger and QA's to do their job . always need to work around Review collected by and hosted on G2.com.
The forecasting module is setup to either manually input forecast or auto-generate based on historical Review collected by and hosted on G2.com.
Integration with other systems for non-phone work, must be purchases in a separate add-on for back office work. Only distribution available is an erlang model, need to have more options. Review collected by and hosted on G2.com.
The integration that you can have between the telecom servers and Aspect's ewfm, makes several functions very easy to work with. As well as the reporting functions. Deep and complete. Review collected by and hosted on G2.com.
I know they are outside reasons, but when there is data loss and the administrators are unable to recover the lost data threads. Review collected by and hosted on G2.com.
Creating budget forecasts and pretty much everything in the forecasts tab.
The ability to memorize and export reports. Review collected by and hosted on G2.com.
No interactive view of a day to day schedule of all employees. I would like an interface wherein you can adjust schedules on sort of a real time thing. This way you can see (on a daily perspective of all employees) where some activities are stacked and move them accordingly. Review collected by and hosted on G2.com.
