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274 Aspect Workforce Optimization Reviews
Overall Review Sentiment for Aspect Workforce Optimization
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The number of modules available, and specifically with the 8.1. upgrade -- the addition of the data center Review collected by and hosted on G2.com.
Lack of ability to query from the IDPs -- Review collected by and hosted on G2.com.
In a traditional WFM environment, Aspect WFM combines the three main pillars, forecasting, scheduling and real time management into one package. Review collected by and hosted on G2.com.
It lacks intercommunication features, where WFM personnel could have options to counteroffer options for failed time off requests. Additionally, the WFO logon screen needs to be brought back displaying a username and password box in the web page instead of a pop up box, in order to provide better error messaging. Review collected by and hosted on G2.com.
I'd have to say the official and trial segment worksheets. I get so much functionality out of both of those tools. The filtering ability is fantastic. Review collected by and hosted on G2.com.
I wish Aspect was able to deal with time changes better for organizations operating in multiple states. I work out of Arizona, but the company is based in Philadelphia, and it's quite a cumbersome process to ensure schedules will behave as expected when it comes time to shift for DST. Reporting could also be better. It's difficult to find metrics that should be readily available, such as base scheduled, or shrinkage stats. Review collected by and hosted on G2.com.
I like that I am able to create and manipulate schedules and hold shift bids through aspect. I also like that I am able to control the group allowance balances within aspect and by line of business. Review collected by and hosted on G2.com.
the configuration process seems very tedious, if you don't know what you're doing it's easy to get lost or mess something up. Though I know it's necessary, it does seem like it could be more user friendly Review collected by and hosted on G2.com.
Customizable reports is a big plus. The speed of the application is vital to our operations. The multiple options is very instrumental to our staffing needs. Review collected by and hosted on G2.com.
The only thing that I would suggest improvement is the user interface experience. It is lacking intuitive vision. Although it is easy to use. Its is also easy to get lost. Review collected by and hosted on G2.com.
Aspect WFM is an industry leading WFM Tool that provides a ton of functionality and granularity around scheduling workforce, forecasting, and planning. It's super powerful. Review collected by and hosted on G2.com.
WFM is anything but user friendly. Training new people to it is extremely time consuming, doing simple things can take an unnecessary amount of time, flexibility is not a strong point (doing things differently from what Aspect advises, even if it doesn't fit your business, is a huge pain), and managing users is done in multiple different parts with a level of complexity that borders on the absurd. Review collected by and hosted on G2.com.
Friendly view and manage. It provides a direct message of what we are looking for. Review collected by and hosted on G2.com.
Maybe, a better view on schedule adherence view. Review collected by and hosted on G2.com.
How easily I can access multiple reports without having to feed too many data on the system Review collected by and hosted on G2.com.
Not all functions are well explain on manual/info Review collected by and hosted on G2.com.
