Aspect Workforce Optimization Reviews - Page 17

They system is easy to use. The help modules are good. Easy to train others on Review collected by and hosted on G2.com.

Support is lacking - this is the biggest issue we have with the product. Even those who help our company set up the system dont seem to know how it was set up. It takes a long period of time to get answers back on things when it is not a simple support issues. Review collected by and hosted on G2.com.

agents can view schedules and make adjustments. Review collected by and hosted on G2.com.

In my opinion in terms of the mobile app - unable to delete segments and view a list of paid time off dates. Review collected by and hosted on G2.com.

It will easy to use even for people are aren't really computer friendly. I like that it lets me see my schedule an week and advance so that I know when my breaks and lunches are. I like that I could figure out how to use it by just viewing it and going over it. It don't take some long guide that i had to read to learn how to use it Review collected by and hosted on G2.com.

There is nothing I dislike I feel like it a simple system Review collected by and hosted on G2.com.

I like it's simplicity. Ease of use is the most important quality I would want in scheduling software. Review collected by and hosted on G2.com.

I do not like how sometimes the program defaults to the day before and not the current day when opened. That inconsistency can cause errors. Review collected by and hosted on G2.com.

Simple to use, menu is very clear, shift trades are very convenient. Review collected by and hosted on G2.com.

Language doesn`t change permnanently. Meaning at first my aspect was set to french, I have to manually change it to english every time i open the tool. should be automatic. Review collected by and hosted on G2.com.

working with Aspect support, you will get a quick support.

and solidness of application Review collected by and hosted on G2.com.

when i try to look for trouble shooting guides, not getting much troubleshooting guides.

Review collected by and hosted on G2.com.

Request checking, personal account management and group allowances. The Superstate Analysis has definitely made a difference. Aspect WFO is a good enhancement in terms of look. Review collected by and hosted on G2.com.

Aspect RTA is far to restrictive and would be better designed to provide all selected employees with their schedule activity, actual activity and status of adherence. The need to 'model' our queues, routing and groups rather than configure something closer to our actual ACD configuration is often frustrating. Review collected by and hosted on G2.com.

Its very organized and I feel that I can find a ton of stuff easily. I also feel that this program keeps track of a lot of business impacts and successes as well where we are able to plan going forward. Review collected by and hosted on G2.com.

Its slow to load things sometimes and freezes Review collected by and hosted on G2.com.

scheduling/ forcasting/ IDPs ease of use Review collected by and hosted on G2.com.

access / guide or Manuals not reachable easily Review collected by and hosted on G2.com.

I like that this is a flexible tool that works well on it's own but really comes to life as part of a the wider UIP suite. Review collected by and hosted on G2.com.

prone to crashing, but resolution is quick with Aspect Support Review collected by and hosted on G2.com.