Aspect Workforce Optimization Reviews - Page 16

I believe aspect contains fullfils all the needs a WFM Scheduler, RTA, or Reporter needs in order to deliver an outstanding job Review collected by and hosted on G2.com.

Aspect should allow the personalization and creation of new automatic reports. Review collected by and hosted on G2.com.

The WFO GUI interface is vast improvement Review collected by and hosted on G2.com.

TH efact that the days of week factors are now hidden under special in monthly update. Review collected by and hosted on G2.com.

I really love the layout of Aspect on my desktop, my dashboard has the important information I need but it's still super easy to make any changes. I love the staffing information that shows how many agents will be at the center, and my personal account shows my PTO, and accrued PTO on any given day in the future so it's super easy for me to plan ahead for vacations. Review collected by and hosted on G2.com.

I don't love the layout/design on the app? It just looks a little outdated but it still is handy for when I need to make changes when I'm out of the office. It doesn't keep me logged in for as long as I would like (it usually logs me out after a few days) but I don't use it too often on my phone so it's not a large problem. Review collected by and hosted on G2.com.

Generate Meetings is very handy and most used function. Review collected by and hosted on G2.com.

I have no dislike point for Aspect, but set up is little bit difficult. Review collected by and hosted on G2.com.

AQM is fairly easy to use and has been reliable on 100% call logging,. Review collected by and hosted on G2.com.

Not sure if its the fact that I have been using AQM for over 5 years and have gotten used to it, but can't think of anything I dislike. If there was one thing it might be needing a flag to identify different types of calls (which it may be able to do, I just haven't researched far enough). Review collected by and hosted on G2.com.

The ease of use and simplicity it has to set up what you want to do within your workforce. Review collected by and hosted on G2.com.

There is nothing about this product that I dislike or would not recommend use of. Review collected by and hosted on G2.com.

Aspect makes it easy to edit multiple schedules at the same time. Review collected by and hosted on G2.com.

Aspect does not have an easy way to run a bid process for picking schedules or for PTO. Review collected by and hosted on G2.com.

I definitely like the breakdown of my day to day schedule, as well as the ease of viewing different schedule requests and accruals. Review collected by and hosted on G2.com.

I like the interface and dashboard, everything is simple to use and to the point. Not guessing about how time is being spent during the day. Review collected by and hosted on G2.com.

Aspect is very though in managing all Aspects of workforce management in their product. Review collected by and hosted on G2.com.

They don't make it very intuitive which create a long learning curve. Review collected by and hosted on G2.com.

The WFO interface is very user friendly and helpful

Reporting is helpful

Forecasting is accurate

Support is helpful Review collected by and hosted on G2.com.

Back-office modules for forecasting email and chat

Able to customize dashboards for inexperienced managers Review collected by and hosted on G2.com.