Aspect Workforce Optimization Reviews - Page 15

Fairly simple and user friendly program, as long as you are making basic changes and updates.

Drag segment options and useful Search functions Review collected by and hosted on G2.com.

-Slow. Running off local PC connected to server half way across the States, creates so much lag and response when doing simple tasks or running reports. I can connect (with limited user connections) to a remote server and run the same reports about 4 times faster than on my local PC.

-Nearly impossible to remove forecast groups unless you can properly follow the insane amount of steps in the correct order for each group.

-Limited on proper data reports that can be pulled from the system. Review collected by and hosted on G2.com.

Aspect is a robust omnichannel solution to all of our BPO needs. I personally prefer the alarm summaries and superstate hours analysis functionality. Review collected by and hosted on G2.com.

There is very little to dislike , the software offers so much versatility and functionality as well as plugins via API across platforms. Review collected by and hosted on G2.com.

Sometimes we have tools at our disposal, but we might not know the best ways to use it. Aspect gives the support for users to solve doubts and courses to learn how to make the best out of each tool.

Then we are able to learn what we need for each role in the Corporation, finding faster ways to generate schedules and forecasts for planning purposes. Review collected by and hosted on G2.com.

On some days the traffic is high on the servers, and since Aspect uses a virtual environment to host the tools, we have issues with connection now and then, but only for a short while. On these days, tools run slightly slower than usual, but we are able to work with it without bigger problems. Review collected by and hosted on G2.com.

The AutoRun features which auto update NCO and AHT, application delivers exceptional schedules with varied labor resources. Review collected by and hosted on G2.com.

Configuration! Although I hold 30 years in the WFM field, I was new to Aspect WFO. Learning the "terminology" specific to Aspect and the relationship between modules started as a difficult period for me. The support team and the learning curriculum's understood I was fresh and provided the knowledge necessary to get the app up and running, while explaining the processes and linking terminology. All said and done, my worries were not warranted. Review collected by and hosted on G2.com.

It allows you to put in same day schedule request for example paid sick time.

It allows you to check your balances at home including pto/pst

iT allows you to see your shift Review collected by and hosted on G2.com.

It freezes

It doesnt work on your phone

if you made changes at work - it does not show any updates

the data to read is not user friendly Review collected by and hosted on G2.com.

The ease in pulling needed data and working with it "at a glance" is vital to me as a scheduler. I like being able to quickly confirm shifts/coverage/need within moments. Empowers the user greatly. Review collected by and hosted on G2.com.

Possibly some other tools for reviewing total hours "at a glance" (i.e. from segment worksheets or emp datacenter) would be an added value. Review collected by and hosted on G2.com.

Ease of use, real time display for hours availability and need Review collected by and hosted on G2.com.

the product intraday staffing could be easier to read. Like, different verbiage or separate the tabs for available time off or available additional time instead of having them on the same screen Review collected by and hosted on G2.com.

Aspect reporting provides robust forecasting capabilities with multiple variable for if/then scenarios. Review collected by and hosted on G2.com.

Aspect has limitations in terms of incorporating the impacts of additional FTE added in as a result of reps working mandatory overtime. This is worked either prior to start of shift or after their respective shift ends; however, Aspect does not allow for addition of staff during specific intervals for forecasting change in service level. Review collected by and hosted on G2.com.

This tool is very efficient and very friendly user, it allows to have the information at the tip of you fingers every time you need it. Review collected by and hosted on G2.com.

Not too much to say, I think its interface might be a little outdated, it could be renovated with a more fresh and new visual. Review collected by and hosted on G2.com.

The ease to use and the fast response, the export options and automation settings makes it easy to use nad the administrations makes it easy to develop custom options. Review collected by and hosted on G2.com.

There are some reporting export options that cannot be automated. Review collected by and hosted on G2.com.