Top Rated Aspect Workforce Optimization Alternatives
274 Aspect Workforce Optimization Reviews
Overall Review Sentiment for Aspect Workforce Optimization
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Mobile app
Scheduling function
User friendly Review collected by and hosted on G2.com.
Limited ability to change between SLA and Answer rate scheduling/forecasting
Lack of flexibility for Holiday interval planning Review collected by and hosted on G2.com.
If I can conceive the idea I can find a way to do it in Aspect - it has the best ability to meet customer needs in the tool set. Review collected by and hosted on G2.com.
Because it can do so much it takes users a long time to learn how to fully leverage it's many capabilities and finding workforce professionals with the knowledge can be challenging. Review collected by and hosted on G2.com.
I like the IP views the most. It's a great way to easily see intraday forecast vs. actual for volume and staffing. And the fact that you can view future projections as well as historical data is great Review collected by and hosted on G2.com.
Configuration and maintenance of the tool is extremely labour intensive compared with other tools on the market. Review collected by and hosted on G2.com.
It is so easy to use and is so helpful on keep track of everything. I love the way the I can keep track of my PTO and Unplanned time. Review collected by and hosted on G2.com.
Nothing really to dislike about it at all. It works very well Review collected by and hosted on G2.com.
It's efficiency, quick results and the appropriate way to manage large groups of people Review collected by and hosted on G2.com.
its interface seems old or antiquated, is my understanding there is or there will be a new version but I'm not sure if my company will get it Review collected by and hosted on G2.com.
That the agents can be independent and not wait on someone else Review collected by and hosted on G2.com.
Worried that the hours in group allowance calendar will not auto update. Also would love to have a feature that allows the agents to remove PTO, Sick and OT segments Review collected by and hosted on G2.com.
The ability to model and vary, with ease the model to ensure we have necessary staff to meet our customer's demands. Review collected by and hosted on G2.com.
sometimes integration with other telephony platforms can be a bit m=hit and miss. Review collected by and hosted on G2.com.
The reporting section, the autorun option and all the formats to export the data we need. Review collected by and hosted on G2.com.
there is no option to personalize reports or create reports Review collected by and hosted on G2.com.
