Top Rated Aspect Workforce Optimization Alternatives
274 Aspect Workforce Optimization Reviews
Overall Review Sentiment for Aspect Workforce Optimization
Log in to view review sentiment.
I enjoy near real time adherence view allowing me to see my employees actions compared to their schedule Review collected by and hosted on G2.com.
I would like to see an option to export reports Review collected by and hosted on G2.com.
The potential of the tool in managing the coverage of our contact channels, and scheduling coverage for the break periods, like bank holidays etc. Review collected by and hosted on G2.com.
Learning to use it correctly may take some time. Review collected by and hosted on G2.com.
The scheduling tool is so easy and quick to use, really helps with my 9 sites with monltly scheules. Review collected by and hosted on G2.com.
The rules are not that easy to use or understand. I have to make manual updates to cover there short falls. Review collected by and hosted on G2.com.
The fact that I can pull data and reports. It does the job for me. Review collected by and hosted on G2.com.
At first it was a lot of getting sue to, but with time I began to grow and like it. Review collected by and hosted on G2.com.
The ease in forecasting and scheduling. and PTO bids. The addition of WFO and Aspect Mobile, empowers agents and coaches to view their schedules and KPI's which in turn takes a load off the workforce team. Review collected by and hosted on G2.com.
I dislike that we recently upgraded and we are 6 months away from end of life. Review collected by and hosted on G2.com.
Aspect Workforce Management is a very robust system with a whole host of features to better help manage our workforce. The core software provides a number of reporting options as well as functions to help creatively solve staffing challenges. Aspect also provides services (such as APIs and web-services) that allow us to integrate our own tools into the system for a seamless advisor experience. Review collected by and hosted on G2.com.
The software does have a steep learning curve simply because there is so much built into it. I've been working with it for over 10 years and still find new features I didn't know existed. Review collected by and hosted on G2.com.
