Aspect Workforce Optimization Reviews - Page 11

Easily allows me to troubleshoot and problem solve any service anomalies. Review collected by and hosted on G2.com.

I often times have trouble exporting. It will allow me to go through the motions however not actually export it. Review collected by and hosted on G2.com.

Seeing what the future hold and sharing best practice with other users Review collected by and hosted on G2.com.

Nothing !! It was the first time i have attended the user group and would recommend any other users to go along to the next session Review collected by and hosted on G2.com.

The improvements that have been implemented over the years with the various versions. As an Administrator I think the system is very well built, easy to explain. Review collected by and hosted on G2.com.

The only place that you can copy a group of agents is inside the Employee Data Center. Once the agents are copied, they can then be pasted in the Inter-Day Time Line, Official Schedule Editor, etc. I would like to see the ability to copy agents from outside the Employee Data Center. Also, I wish there was the ability to build new reports from scratch. Review collected by and hosted on G2.com.

The ease of use for the end users. This product makes planning and optimization easy. Review collected by and hosted on G2.com.

The help functions aren't always clear when searching for topics that are in question. Review collected by and hosted on G2.com.

Powerful tools for forecasting and scheduling, intelligent monitoring. Review collected by and hosted on G2.com.

WFM interface looks antiquated and could use an update, terminology is sometimes hard to parse Review collected by and hosted on G2.com.

The way that the too make our work easier, is great to know that we can make a lot of tasks in a short period of time. Review collected by and hosted on G2.com.

the only thing that I can say I dislike is the fact that the tool closes after a few minutes of no use Review collected by and hosted on G2.com.

The reporting section is one of the best, the exporting options and auto-runs are very helpful we automatize the excel reports Review collected by and hosted on G2.com.

Maybe add a section to customize reports easily and save them. Review collected by and hosted on G2.com.

The core functionality around capturing and understanding the business through segments and group assignments. There is a large degree of flexibility in being able to configure and shape the application to ensure that all areas are fully represented and understood. WFO interface now a lot better and more appealing to front line employees Review collected by and hosted on G2.com.

There are areas where it doesn't recognise the concept of "teams" well - i.e. in planning and optimising for blocks of teams, so that events/meetings are taken together. Although it is more efficient to schedule at an individual level - in very large contact centres it is viable to schedule in teams instead Review collected by and hosted on G2.com.

The scheduling module and the possibility to create multiple scenarios Review collected by and hosted on G2.com.

The limitations that sometimes I identify to create schedule (could be training) Review collected by and hosted on G2.com.

Full scale solution, you can choose what you use to customize to your needs Review collected by and hosted on G2.com.

Forecasting for smallish groups, less than 20 FTE Review collected by and hosted on G2.com.