Aspect Quality Pros and Cons

It is difficult to download and access call logs in the version. Its also poor as crashing problems are never resolved by Aspect Support. The plug and play feature prove harmful, for managers and quality assurance personnel. Review collected by and hosted on G2.com.

The user interface is not user friendly. The product lacks reporting functionalities making it difficult to analyze and track quality assurance. Advanced monitoring capabilities are missing which hinders its validity, in identifying and resolving issues properly. Review collected by and hosted on G2.com.

I like the multifunctioning call monitoring capabilities. The ability to monitor by video and audio really eliminates miscommunication when coaching someone on specifics. Review collected by and hosted on G2.com.

I don't like how easy sometimes it can be to be kicked out of the system. There have been a few times I was speaking with a customer and lose the entire call. It should be harder if on an active call to not be disconnected. Review collected by and hosted on G2.com.

Best Flexible tool for complete call logging.

The User Interface is great and very easy to navigate through.

Best for managing Quality Management & Monitoring Process simualtaneously.

The Support system is always there to help and solve issues Review collected by and hosted on G2.com.

There are no categories in the call logs like flags etc.

Sometimes it lags .

Sometimes due to incorrect password input, it blocks the user to access the website again. Review collected by and hosted on G2.com.

Always able to find the calls (dual voice and screen recording voice) Review collected by and hosted on G2.com.

Older version you would have to download the call prior to opening. New version you can now open with on the same screen Review collected by and hosted on G2.com.

AQM is fairly easy to use and has been reliable on 100% call logging,. Review collected by and hosted on G2.com.

Not sure if its the fact that I have been using AQM for over 5 years and have gotten used to it, but can't think of anything I dislike. If there was one thing it might be needing a flag to identify different types of calls (which it may be able to do, I just haven't researched far enough). Review collected by and hosted on G2.com.

I like that this is a flexible tool that works well on it's own but really comes to life as part of a the wider UIP suite. Review collected by and hosted on G2.com.

prone to crashing, but resolution is quick with Aspect Support Review collected by and hosted on G2.com.

Aspect Quality Management is helping our department reviewing, scoring and discussing with agent for better performance Review collected by and hosted on G2.com.

it is not plug and play to assist manger and QA's to do their job . always need to work around Review collected by and hosted on G2.com.