Aspect Quality
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Aspect Quality
By Aspect (an Alvaria, Inc. portfolio brand)
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3.3 out of 5 stars
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Aspect Quality Reviews & Product Details

Editadmin
P
Law Practice
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aspect Quality?

It is difficult to download and access call logs in the version. Its also poor as crashing problems are never resolved by Aspect Support. The plug and play feature prove harmful, for managers and quality assurance personnel. Review collected by and hosted on G2.com.

What do you dislike about Aspect Quality?

The user interface is not user friendly. The product lacks reporting functionalities making it difficult to analyze and track quality assurance. Advanced monitoring capabilities are missing which hinders its validity, in identifying and resolving issues properly. Review collected by and hosted on G2.com.

What problems is Aspect Quality solving and how is that benefiting you?

Alvaria Quality increases the issues of inconsistency and manual quality control within our business operations. Its implementation untidies our processes leading to increased customer problems of cost, reputation and business growth. Alvaria lacks in real time insights, automation features and traceability that restrict us to make data driven decisions due to quality and productivity issues. Review collected by and hosted on G2.com.

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Aspect Quality Overview

Editedit
What is Aspect Quality?

Aspect Quality offers effective ways to assess quality of voice and text-based customer interactions drawing from multiple sources of quality including supervisors, QA analysts, customers and others. These features help small, medium and large enterprises enhance customer satisfaction, improve agent effectiveness and comply with increasing legal requirements and security concerns.

Aspect Quality Details
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Aspect Quality Community
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Product Description

Aspect Quality offers effective ways to assess quality of voice and text-based customer interactions drawing from multiple sources of quality including supervisors, QA analysts, customers and others. These features help small, medium and large enterprises enhance customer satisfaction, improve agent effectiveness and comply with increasing legal requirements and security concerns.

Seller Details
Seller
Aspect (an Alvaria, Inc. portfolio brand)
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@Alvaria_Inc
293 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Description

Alvaria is on a mission to humanize the service economy. As an industry leader in workforce management and contact center CX technology for over 50 years, Alvaria has provided large global enterprises with a comprehensive suite of secure, autonomous solutions that enhance satisfaction and success for both employees and customers. This vision fosters a more connected and thriving world and drives brand loyalty for clients. In response to accelerated company growth, Alvaria announced the return of its legacy brand Aspect, which aims to deliver innovation, larger efficiencies, and greater business results.

Beth Z.
BZ
Overview Provided by:
Beth Zindel
Digital marketing and marketing operations leader | Director, Digital Marketing

Recent Aspect Quality Reviews

P
peter .Small-Business (50 or fewer emp.)
1.5 out of 5
"A Troubled Solution Riddled with Shortcomings"
It is difficult to download and access call logs in the version. Its also poor as crashing problems are never resolved by Aspect Support. The plug ...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Alvaria Critiques"
I like the multifunctioning call monitoring capabilities. The ability to monitor by video and audio really eliminates miscommunication when coachin...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"AQM User"
Always able to find the calls (dual voice and screen recording voice)
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Aspect Quality Media

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6 out of 7 Total Reviews for Aspect Quality

3.3 out of 5
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6 out of 7 Total Reviews for Aspect Quality
3.3 out of 5
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6 out of 7 Total Reviews for Aspect Quality
3.3 out of 5
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Aspect Quality Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
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Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Aspect Quality?

I like the multifunctioning call monitoring capabilities. The ability to monitor by video and audio really eliminates miscommunication when coaching someone on specifics. Review collected by and hosted on G2.com.

What do you dislike about Aspect Quality?

I don't like how easy sometimes it can be to be kicked out of the system. There have been a few times I was speaking with a customer and lose the entire call. It should be harder if on an active call to not be disconnected. Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Quality:

It's easy to catch on. The best way to find a routine you are comfortable with would hands on with this system. Review collected by and hosted on G2.com.

What problems is Aspect Quality solving and how is that benefiting you?

Call handling, work out all of the inconsistencies of dispositioning correctly. A perfect warning sign pointing out call avoidance and excessive wrap or idle time. This creating a better customer experience when all the focus is on them from the moment the call starts Review collected by and hosted on G2.com.

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AKANKSHA P.
AP
Quality Assurance Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aspect Quality?

Best Flexible tool for complete call logging.

The User Interface is great and very easy to navigate through.

Best for managing Quality Management & Monitoring Process simualtaneously.

The Support system is always there to help and solve issues Review collected by and hosted on G2.com.

What do you dislike about Aspect Quality?

There are no categories in the call logs like flags etc.

Sometimes it lags .

Sometimes due to incorrect password input, it blocks the user to access the website again. Review collected by and hosted on G2.com.

What problems is Aspect Quality solving and how is that benefiting you?

Managing Quality Assurance & Monitoring all at once. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
AT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Aspect Quality?

Always able to find the calls (dual voice and screen recording voice) Review collected by and hosted on G2.com.

What do you dislike about Aspect Quality?

Older version you would have to download the call prior to opening. New version you can now open with on the same screen Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Quality:

If you wanna find those calls with easy, go for it! Review collected by and hosted on G2.com.

What problems is Aspect Quality solving and how is that benefiting you?

Quicker turnaround time, able to review and find more calls. Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Aspect Quality?

AQM is fairly easy to use and has been reliable on 100% call logging,. Review collected by and hosted on G2.com.

What do you dislike about Aspect Quality?

Not sure if its the fact that I have been using AQM for over 5 years and have gotten used to it, but can't think of anything I dislike. If there was one thing it might be needing a flag to identify different types of calls (which it may be able to do, I just haven't researched far enough). Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Quality:

AQM is worth taking a look at! Review collected by and hosted on G2.com.

What problems is Aspect Quality solving and how is that benefiting you?

100% call recording of all calls, including calls where TCPA consent and payment authorization was captured. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Quality
Editedit

Thank you for taking the time to review Aspect Quality Management and for the high marks! We are so pleased to hear that it's easy to use and to record 100% of your calls, and appreciate your other feedback as well. Your input will be forwarded on to our product team to review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Airlines/Aviation
AA
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aspect Quality?

I like that this is a flexible tool that works well on it's own but really comes to life as part of a the wider UIP suite. Review collected by and hosted on G2.com.

What do you dislike about Aspect Quality?

prone to crashing, but resolution is quick with Aspect Support Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Quality:

see it in action as part of a UIP suite. Review collected by and hosted on G2.com.

What problems is Aspect Quality solving and how is that benefiting you?

We're ensuring our staff are delivering what we need them to deliver and can identify where they need additional help with ease. Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Quality
Editedit

Thank you for taking the time to review Aspect Quality Management. We appreciate your feedback and will forward it on to our product teams to review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Verified User in Government Administration
UG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Aspect Quality?

Aspect Quality Management is helping our department reviewing, scoring and discussing with agent for better performance Review collected by and hosted on G2.com.

What do you dislike about Aspect Quality?

it is not plug and play to assist manger and QA's to do their job . always need to work around Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Quality:

it is part of their WFM product Review collected by and hosted on G2.com.

What problems is Aspect Quality solving and how is that benefiting you?

n/a Review collected by and hosted on G2.com.

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Response from Shelley Hofman of Aspect Quality
Editedit

Thank you for taking the time to review Aspect Quality Management. We are pleased to hear that the solution is helping your department to review, score and discuss agent performance. We also appreciate your plug and play feedback. We will forward this input on to our product team so we can continue to improve the solution. If you need any other assistance in the meantime, please let us know.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

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Aspect Quality