# AskNicely Reviews **Vendor:** AskNicely **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,050 ## About AskNicely AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. ## AskNicely Pros & Cons **What users like:** - Users value the **user-friendly interface** of AskNicely, appreciating its easy setup and automated question generation. (28 reviews) - Users praise the **exceptional customer support** of AskNicely, highlighting their helpfulness and dedication to user success. (18 reviews) - Users value the **fast and effective customer feedback process** of AskNicely, enhancing satisfaction with meaningful insights. (13 reviews) - Users appreciate the **exceptional support** from AskNicely's team, enhancing their experience and maximizing tool utilization. (11 reviews) - Users find the **easy setup** of AskNicely efficient, allowing quick access to valuable feedback and improved customer reach. (9 reviews) - Users appreciate the **intuitive layout** of AskNicely, making it easy to navigate and access essential features. (9 reviews) - Customization (8 reviews) - Users value the **efficient feedback management** of AskNicely, enhancing client interactions and team performance significantly. (8 reviews) - Response Efficiency (8 reviews) - Customer Focus (7 reviews) **What users dislike:** - Users find **difficult reporting** with AskNicely, citing sluggish performance and lack of integration for efficient data management. (6 reviews) - Users note **survey limitations** , finding bulk contact management tedious and email responses potentially lower due to unfamiliar senders. (6 reviews) - Users express a desire for **more customization** options in AskNicely, particularly for surveys and the dashboard interface. (5 reviews) - Users find the **manual processes** cumbersome, especially when managing contacts and integrating with CRM systems. (3 reviews) - Improvement Needed (2 reviews) - Users face **integration issues** with AskNicely, complicating initial setups and requiring third-party tools for better functionality. (2 reviews) - Users find the **layout issues** of AskNicely challenging, affecting navigation and overall usability of the reports. (2 reviews) - Missing Features (2 reviews) - Response Delays (2 reviews) - Scoring System Issues (2 reviews) ## AskNicely Reviews ### 1. Empowers Honest Feedback, Needs Better Shout-Out Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | District Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about AskNicely?** I like the quick response from AskNicely, which allows customers to be honest and truly express how they feel about our service. The format makes it easy for them to fill out, without worrying about hurting someone's feelings. It's easy to understand and navigate, making the setup extremely easy. Also, Aston Ashley has been a tremendous help. **What do you dislike about AskNicely?** I find the app could be improved when it comes to sending shout outs. I wish it was a little simpler to send shout outs to different departments or service technicians once a customer fills out a survey with a great rating. It would be nice if we could just select the person or department and send it out directly. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to identify problems with our service. It ensures prompt communication and allows customers to honestly express satisfaction or issues without feeling bad. They can speak truthfully and write their feedback, helping us maintain or improve service quality. ### 2. Deep Analytics with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christos N. **Reviewed Date:** February 05, 2026 **What do you like best about AskNicely?** I like how in-depth the data analytics can go and how thoroughly the system analyzes feedback. The data breakdowns can be as specified as I want them to be and have been very helpful in determining what to focus on. AskNicely allows us to see how each location is doing in comparison, as well as an analysis of our team members to identify areas needing more attention. The setup was fully supported by AskNicely representatives to make it go by as quickly and efficiently as possible. AskNicely also had the extra tools and data points needed to gain deeper and clearer insights into our company. **What do you dislike about AskNicely?** I think AskNicely does have a few technical bugs here and there that can disrupt data analysis, but nothing detrimental. Sometimes data will duplicate or go missing due to patient error or systematic error, but this does not happen frequently. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps identify key issues and weaknesses, allowing detailed analytics and feedback analysis. It provides insights into operational performance across locations, helping us focus on areas needing attention. ### 3. Seamless Surveys with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Hanna O. | Customer Success Manager **Reviewed Date:** February 04, 2026 **What do you like best about AskNicely?** I am using AskNicely for surveying my customers, and it's simple to use and requires low effort for responses. Their AI automatic responses are very helpful. It's easy to analyze and act on. They have a great support team who are always there for you to help. The initial setup was pretty easy, and their onboarding team was very supportive. **What do you dislike about AskNicely?** I find that the ability to attach screenshots to the messages would be a great option. When customers share feedback and include screenshots for better context, I can't currently review them easily. This makes it harder to fully understand the issue or the situation they are describing. In addition, when I reply to customers to explain that a requested feature is already available, it would be helpful to attach a screenshot showing where and how they can find it. That would make the responses clearer. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps me track customer satisfaction, measure service quality, and get feedback on priorities. It's simple to use, requires low effort for responses, and is easy to analyze. Their AI automatic responses and supportive team are also beneficial. ### 4. Effortless Surveys, Professional Appearance **Rating:** 5.0/5.0 stars **Reviewed by:** Dianna M. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about AskNicely?** I like how easy it is to send surveys with AskNicely. I also appreciate how it gathers the responses efficiently, which helps in maintaining a satisfactory customer experience from beginning to end. **What do you dislike about AskNicely?** I'd like an easier way for it to delete five out of the 50 contacts that I have instead of doing it one by one. It's annoying to have to go through each contact individually when I don't want certain contacts surveyed at that time. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to ensure customer satisfaction from start to finish, making it easy to gather responses with simple survey distribution. ### 5. Effortless NPS Surveys with an Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo G. | Senior Technology Account Manager **Reviewed Date:** January 09, 2026 **What do you like best about AskNicely?** I like AskNicely because it's very easy to use and has a friendly interface. The surveys are easy to create and edit, enabling me to use a single survey with minor modifications for different customers and gather all the information I need. The UI is intuitive, making it straightforward to add contacts and manage surveys. **What do you dislike about AskNicely?** I think there might be ways to make survey results more easy to find and group depending on certain characteristics. Maybe adding a field for tags in case there are surveys that need to be grouped. For example, if I use the same survey for different customers in different departments, a field that can help me access them based on the tag I assign. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely for Net Promoter Score surveys. It helps me gather firsthand information on customer sentiment, service reliability, and support feedback. The platform is user-friendly, allows for easy survey creation and edits, and is intuitive to set up, making my work straightforward. ### 6. Efficient Feedback Collection, But Needs Better Customization and Reporting Speed **Rating:** 4.5/5.0 stars **Reviewed by:** Ifeoma E. | Operational Supervisor , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about AskNicely?** AskNicely makes the process of consolidating or gathering customer information more efficient. The program helps us survey or monitor our users through mobile apps, emails or even websites AskNicely seamlessly connects with multiple platforms including Slack, Salesforce and HubSpot. The feedback we collect from AskNicely are actionable and useful We also capture sentiments from all users, more so our clients and their ideas **What do you dislike about AskNicely?** AskNicely has limited customization, more so on surveys which could be useful in feedback management The program is sluggish in reporting, more so those that entails comprehensive updates and analytics **What problems is AskNicely solving and how is that benefiting you?** AskNicely ensures we get systematic feedback that assists us in managing all our customers demands and learn what they want The software creates an actionable follow up, which entails acting on responses that we get from customers We track and validate all sentiments that we get from AskNicely, snd this makes the process of segmentation more efficient All customers get high satisfaction, and we collect information that concerns those clients that remains unhappy because of our services ### 7. Empowers Client Feedback with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Hayley H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about AskNicely?** I like that AskNicely is sent directly to clients at random, and it's very easy for them to read and follow. There's also an option for clients to leave a free text comment, which is great because it allows them to express themselves in their own words. It's also tailored to suit people with a disability, giving clients choice and control, allowing them more options to speak up. Additionally, the initial setup of AskNicely was very easy. **What do you dislike about AskNicely?** nothing **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to receive client feedback on our services, ensuring clients feel heard and supported. It offers direct, random feedback requests with options for free text comments, tailoring it for individuals with disabilities and making it easy for clients to express themselves. ### 8. Outstanding Support and Personal Touch **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew W. | Student Support Operations Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about AskNicely?** The team is fantastic and consistently eager to help us enhance our surveys and reporting. They are always willing to join a call whenever we ask, which makes the experience feel very personal and gives us the sense that we are truly cared for. **What do you dislike about AskNicely?** The layout of the reporting does take some getting used to, especially since this is my first time using a platform like this. However, they are continually adding new and improved reporting systems and tools (and showing me how to use them effectively), which helps enhance the overall experience. **What problems is AskNicely solving and how is that benefiting you?** We are able to gain valuable insight into our users' experiences and can quickly identify any issues that arise during their journey. The platform generates feedback for our team members, who always appreciate receiving it and use it to enhance the service they deliver. ### 9. Unparalleled Client Feedback Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine D. | Computer Lab Monitor, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about AskNicely?** I use AskNicely to effortlessly gather feedback and Google reviews from our clients, which has resulted in over 250 positive reviews in just the past year. The platform is incredibly easy to manage and use within our firm, making it the easiest platform I handle. The team at AskNicely is exceptional to work with—they truly go above and beyond to ensure our training and comfort with the platform, demonstrating kindness, genuineness, and a wonderful approach to client relations. The initial setup of AskNicely was very straightforward, with comprehensive support throughout the onboarding process, making it seamless and easy. I appreciate how AskNicely integrates with our CRM, Filevine, adding further value to our workflow. Opting for AskNicely was an excellent choice, as it proved to be a worthwhile investment and more. Their customer service and user-friendly interface make it unmatched, scoring an enthusiastic 1000 on a recommendation scale from 1 to 10. **What do you dislike about AskNicely?** Genuinely nothing - trust me I would put something here or bring it to their attention if I think there was something to improve. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to collect feedback and automate Google reviews, saving time and boosting client engagement. It's simple to manage and has led to over 250 positive reviews. The team provides excellent support, making the platform totally worth the investment. ### 10. Effortless Customer Insights with AskNicely **Rating:** 4.5/5.0 stars **Reviewed by:** Seth H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about AskNicely?** I appreciate how AskNicely helps us understand the general sentiment from our customers. I like its ease of use, and the ability to configure the dashboard is very easy to use. The account managers that we've had to date have been terrific. **What do you dislike about AskNicely?** There are reports or analysis at times I would like to do with our customer set that I'm unable to do. For example, I would like to pull all of the survey respondents that have a particular domain, and I cannot do that. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to understand the general sentiment from our customers. ### 11. Effortlessly Pinpoints Improvement Areas **Rating:** 5.0/5.0 stars **Reviewed by:** Laquita H. **Reviewed Date:** December 16, 2025 **What do you like best about AskNicely?** I like how AskNicely is user-friendly and offers AI-generated questions, which means we don't have to think of questions on our own. We can simply input our focus areas and the questions are auto-generated for us. I find it valuable that we can pin-point areas of improvement at each location. I also appreciate that it’s a better platform than what we used before, allowing us to reach more customers. The initial setup was easy because it was set up for us. **What do you dislike about AskNicely?** When you receive a detractor response, a comment should be required. It's important to identify why someone has a rating they did. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to pinpoint areas of improvement at each location and love the AI-generated questions that eliminate the need to create them ourselves. It’s a better platform to reach more customers. ### 12. Easy, efficient, and helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth S. | Program Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about AskNicely?** AskNicely has been an incredible tool for our business! The program makes it so easy for us to collect feedback that not only helps us improve but also adds value to our customers by ensuring their voices are heard. The platform is straightforward and intuitive to navigate, making it a breeze to use. It has significantly streamlined our feedback process, saving me time and making my work much more efficient. The insights we’ve gained from customer responses have been invaluable, allowing us to focus on what truly matters. Highly recommend AskNicely to any business looking to elevate their customer experience! **What do you dislike about AskNicely?** There is nothing to dislike—works perfectly! **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps us gather real-time customer feedback effortlessly, enabling us to improve our services and strengthen client relationships. It keeps us aligned with customer needs while saving time with its easy-to-use interface. ### 13. Effortless to Use with Powerful Analysis Options **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron L. | Client Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about AskNicely?** It is really easy to use. There is a lot of depth and a huge suite of options to refine, compare, contrast etc if you are looking for deep analysis but also a really nice simple interface showing core information if you want to use it simply or as a department manager **What do you dislike about AskNicely?** Nothing in particular, sometimes we have technical issues but nothing specific. **What problems is AskNicely solving and how is that benefiting you?** It allows me to easily manage customer feedback and address any servicing or technological gaps we are having for customer satisfaction ### 14. Best platform **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about AskNicely?** When we receive bad review with the comment, it is supper easy to communicate with the team through internal notes. We can open cases and try to win back the customer with the quick email as well and close the cases when finish. **What do you dislike about AskNicely?** Nothing I can say at the moment. Everything seems to be ok **What problems is AskNicely solving and how is that benefiting you?** The comunication between customer service team and customers is much quicker and better ### 15. Affordable Feedback Tool with Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa Y. **Reviewed Date:** November 20, 2025 **What do you like best about AskNicely?** I love how affordable AskNicely is, which makes it a budget-friendly option without compromising on quality. The excellent customer service really stands out to me; it's comforting to know that help is readily available when needed. The AI chat features are a highlight as they streamline the process of gathering feedback, allowing us to easily obtain detailed insights from our customers. These features are invaluable as they dig deeper into customer satisfaction levels, providing detailed reasons behind their feedback. Additionally, the initial setup of AskNicely was straightforward and painless, thanks to the efficient assistance of our customer success manager. **What do you dislike about AskNicely?** I find the interface for creating surveys and finding the survey results quite complex. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to ensure customer satisfaction with our ingredient samples by getting detailed feedback efficiently with AI chat features. ### 16. User-Friendly Platform with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** marc W. **Reviewed Date:** October 15, 2025 **What do you like best about AskNicely?** I love how simple and easy it is to set up AskNicely, making the initial start smooth without complications. The support I receive, especially from Jason and the team, has been outstanding and consistent throughout our relationship. I also appreciate how AskNicely helps us understand and engage with our customers, ensuring they are highly involved. The dashboard is very helpful, and I enjoy receiving notifications on my phone and desktop, which allows me to quickly address any issues, keeping everything running smoothly. Natalie Brookes, our account manager, is fantastic in setting up meetings and providing continuous system improvement ideas, enhancing the overall experience. **What do you dislike about AskNicely?** The integration with Salesforce wasn't perfect, which affected our initial experience. Additionally, there is a need for continual training and improvement in how we use the system. **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to understand customer feedback better, boosting engagement and sharing insights. The platform's simplicity and notifications help swiftly address customer issues effectively. ### 17. Well considered platform and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Heather P. | Executive General Manager, People + Culture and Employment Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about AskNicely?** The platform is well set out, the features are great, the ability to connect with feedback/ratings given, and generally really easy to use. I really like the ability to see customer/participant rating history to enable us to understand when their experience has shifted positive or negative. Enables you to really look into the causation in the background while reviewing the ratings, comments and data. The people behind the platform are great as well - open to constructive feedback and improvements along with being helpful with what you are trying to achieve. **What do you dislike about AskNicely?** This is kind of hard. The help feature is good, could have some improvements, but that's probably more of a 'me' issue. **What problems is AskNicely solving and how is that benefiting you?** For us it's about getting genuine customer/participant feedback on the service we are providing. Understanding their experience, where/when it changes since we can see feedback history and ultimately gives us the opportunity to review improvements with our customer/participant. ### 18. They are always helping me get the most value **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey A. | Senior User Experience Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about AskNicely?** Each member of the team has supported me in getting the most value out of AskNicely. I have biweekly calls checking in on my initiatives using customer feedback, and get additional ideas and support on how to leverage the tool. Many ideas are ones I wouldn't have thought of and aids in the business seeing the value of all of the customer input. Questions are answered quickly and there hasn't been a time I didn't feel up to date about the product, even with AskNicely constantly coming out with new features and functionality! **What do you dislike about AskNicely?** It can be difficult to keep up with the logistics of accurate data input to AskNicely. The platform itself organizes the customer information exactly as it should, but the upkeep up a location consolidating or a leader of a region changing results in a fair amount of work internally to keep the data accurate that is sent to AskNicely. **What problems is AskNicely solving and how is that benefiting you?** NPS is a valuable metric for our orgnanization. The way it is gathered now is the number, but we're left with "so what?". Ask Nicely will provide the NPS metric, and opportunities to take action based on the incoming feedback. ### 19. Exquisite Insight into our Customer Service Delivery at various times throughout our process **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon B. | Claims Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about AskNicely?** I love that AskNicely surveys our customers at the onset of a claim and at the end. This gives us the opportunity to read surveys and correct any issues or concerns that they may have early on. The platform is also very user friendly and the customer service team is readily available and helpful in the implementation and throughout the use of the platform. I appreciate how well they explain and review our usage to look for ways we can get more use out of the system. **What do you dislike about AskNicely?** One of the downsides is that we can't (yet) integrate the data with our API's so that we can export data and create tables to show our executives. This is still a manual process which I hope will be available at some time in the future. **What problems is AskNicely solving and how is that benefiting you?** It captures information about our process early on and it will highlight areas of opportunity and individual contributors who need more direction. ### 20. Easy to Use, Highly Customizable Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about AskNicely?** The ease of use and ability to customize the survey to our business needs. **What do you dislike about AskNicely?** The only thing I could improve is integration into our existing business systems and AI components for easier reporting **What problems is AskNicely solving and how is that benefiting you?** We are getting a clear understanding of the challenges facing our customers across the country. It is giving us the chance to identify trends in our business, both positive and negative. ### 21. Complete All-in-One Automated Surveys and Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about AskNicely?** It is the complete package for our service industry business sending out automated surveys, responses, collating data and customer feedback all in one. **What do you dislike about AskNicely?** Not really any, if we have issues they are normally technical changes that are happening on our side. **What problems is AskNicely solving and how is that benefiting you?** Feedback from customers, mainly detractors and this helps us improve service and customer experience. ### 22. AskNicely Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about AskNicely?** AskNicely is super easy to use for those that get the survey. It is completely customizable with our logos and the surveys come back to us instantly once filled out. Customer service is always ready to help with any questions that we have (which tend to be a lot because we use this application every day). **What do you dislike about AskNicely?** Sometimes the back end is a little time consuming to set up specific work flows. At times I also wish that there was more customizable features for our users and dashboards to better suit the needs of our organization. **What problems is AskNicely solving and how is that benefiting you?** Helps us really find out what our members like and don't like. At times sometimes people don't know how to voice concerns, but we get a lot of feedback on things that we can improve that we don't always hear otherwise. ### 23. NPS-Simply the best I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha P. | Vice President Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about AskNicely?** At Walker & Dunlop, there is nothing we value more than our NPS score. I have used many Saas platforms in the past, and Ask Nicely is simply the best. Here are a few of our favorite things about Ask Nicely. 1) The portal is very easy to use and offers self-service for almost everything. 2)The AI-generated reports are an incredibly valuable way to get the sentiment of your NPS and drive actions down to the individual client 3) Simply the best thing about Ask Nicely is the level of customer support they offer. Breanne is amazing. She will respond to my questions within minutes and has meets regularly to not only help me strategize, but to show me how to use the new features, and there are a lot to take advantage of. **What do you dislike about AskNicely?** Nothing-I have no suggestions on how to improve Ask Nicely **What problems is AskNicely solving and how is that benefiting you?** NPS roll out for various products and business lines and overall utilization ### 24. An easy way to collect NPS **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy C. | Marketing and General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about AskNicely?** Super helpful support team that help you understand the basics and provide you with the understanding of how to use. Basic to use and the support team are there with you for the implementing stage. We use it every day and have been for the past year. the features keep getting better and theres a number of stuff we haven't even touched yet! The tech team are up to date and always love to improve the platform anyway they can. **What do you dislike about AskNicely?** there is not a lot to dislike! I don't have any bugbears that come to mind. **What problems is AskNicely solving and how is that benefiting you?** We have a way to collect customer feedback and also our NPS. We can pinpoint where we need to improve and see if something needs to keep happening! ### 25. Quick Implementation, Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about AskNicely?** New AI features (Insights and questions/prompts) have been great for soliciting more feedback and reviewing it effortlessly. Additionally, The advanced reporting capabilities (Spotlight View and Trend Report) have really made the tool more valuable for us. We used to export this information to do the same thing, but now it's all built right into the tool. **What do you dislike about AskNicely?** No built-in Jira integration - hopefully this will come soon! **What problems is AskNicely solving and how is that benefiting you?** Allowing us to understand our customer satisfaction and address any concerns they have. ### 26. Amazing Customer Success Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Kelli M. | Customer Relationship Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about AskNicely?** Their customer success manager has been able to tailor the platform to exactly what we are after, using all the tools required **What do you dislike about AskNicely?** We are from Australia so sometimes there is a delay in response; however, they have put on a local manager in NZ now so there is no problems with delays. **What problems is AskNicely solving and how is that benefiting you?** We are understand our customers in real time and are able to deal with pain points quickly. We are now also using it for our employees surveys. ### 27. Ease of Use and Immediate Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Nello S. | Head of Services **Reviewed Date:** December 16, 2025 **What do you like best about AskNicely?** I like the ease of use of AskNicely, which allows me to easily retrieve and consult information about customers who have reviewed my company. The initial setup process was very simple. **What do you dislike about AskNicely?** for the moment nothing **What problems is AskNicely solving and how is that benefiting you?** I use AskNicely to manage and organize customer reviews on my company's services. It aggregates review data and makes it easy to retrieve and consult customer information. ### 28. Exactly what we were looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura B. | Education and Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about AskNicely?** As a medical device company, providing high level support to our customers in effort to improve the patient experience is our primary focus. AskNicely has been instrumental in our journey to identifying customer needs and improving the patient experience. The platform is incredibly easy to navigate, allowing for easy data and metric tracking, case management and multidepartmental feedback analysis. Additionally, the integration with our CRM was incredily smooth and took very little time to set-up. From the inital consult and beyond, the AskNicely team has provided exceptional insight and a level of support that far surpasses other survey companies tried previously by my organization. **What do you dislike about AskNicely?** It would be great to have digital education videos and/or a webinar showcasing how to maximise data reporting and metric generation! **What problems is AskNicely solving and how is that benefiting you?** AskNicely is helping us identify customer training gaps as well as a greater understanding of how to improve our current medical device(s). This direct feedback is instrumental as we continue to adapt our porduct to the needs of our customers. ### 29. Quick implementation and excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany L. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about AskNicely?** I had a really great experience with implementing asknicely. We had specific instructions and while we have an ancient CRM we still have a very easy integration to the system. The system itself is very intuitive and easy to use. I was able to set up my surveys with the assistance of their fabulous customer support and have tweaked and modified them with their ongoing suggestions and support. I monitor the surveys every day, getting feeds directly to Teams, giving me ease of access and an instant notification for when my reviews come in. Honestly, couldn't have asked for a better experience or a better team to work with. **What do you dislike about AskNicely?** I haven't found anything, and I've had the software for nearly a year. Any time I have a question or support issue, I've been helped immediately. Issues are never showstoppers. Once was a hiccup with the teams integration (which has been solid since my initial issue) and another was just making sure I had set something up correctly. **What problems is AskNicely solving and how is that benefiting you?** We are consulting and support, so we would close tickets and never know how the experience was for our clients unless they reached out to us directly. This gives us insight to help address the highs and the lows of our ticket responses now, and we're learning more about our customers in the process. We're also adjusting the way we work in relation to the feedback. It's been invaluable. ### 30. Simple UI, Easy to understand data. **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron L. | Client Value Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about AskNicely?** The User Interface is simple to grasp but offers enough complexity to get very detailed and specific data if you require it **What do you dislike about AskNicely?** Nothing as yet, perhaps the AI insights are a bit bland. **What problems is AskNicely solving and how is that benefiting you?** It allows me to canvass a large cross section of my technology userbase that I otherwise would not have direct access to. ### 31. We learned to AskNicely (and say "thank you") **Rating:** 4.5/5.0 stars **Reviewed by:** Eric v. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about AskNicely?** Using AskNicely for our semi-annual NPS surveys and daily 5-star transactional surveys helps us keep our finger on the pulse of what we are doing right for our customers and importantly, what we need to do better. Customer experience feedback allows us to specifically target our continuous improvement efforts AND it provides us with great testimonials for marketing our products! AskNicely is easy to implement and use and is well supported by a very responsive and supportive customer support team. Great value for our company. **What do you dislike about AskNicely?** AskNicely is not the cheapest CX platform available but it is among the best available. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps us identify what elements of our products and services are most important to our customers and how we could improve on those. This allows us to adapt our products and services to best fit those needs. ### 32. AskNicely services and experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about AskNicely?** I truly value the real-time visibility AskNicely provides into how we’re serving our customers. The platform’s forward-thinking approach to innovation continues to raise the bar in helping us better meet systemwide needs. One standout example is the seamless integration of Google review requests for promoters, which not only boosts our SEO but also connects the dots between customer feedback and local reputation management—maximizing our overall effectiveness. Equally important is the strength of our partnership. We’re fortunate to work with Breanne Singley, who has been exceptional. Her thoughtful, thorough, and detail-oriented support has made a measurable impact and helped elevate our approach across the board. **What do you dislike about AskNicely?** We’re extremely pleased with the support and ongoing innovation provided by AskNicely. **What problems is AskNicely solving and how is that benefiting you?** The most impactful solution AskNicely has delivered is streamlining our customer review process. Previously, the extra step required to leave a Google review after completing one on AskNicely created friction and limited our ability to fully capitalize on SEO opportunities. That challenge has now been resolved and tested—and in the locations piloting this improvement, we’ve seen an 80% increase in Google reviews. ### 33. Amazing business tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about AskNicely?** AskNicely is a great business tool to enable us to recieve customer feedback, It allows me to identify both positive and negative customer experiences and how to drive staff training sessions accordingly. I love being able to show staff great reviews and scores and often run monthly competitions with staff to see who gets the best results. It also encoirages staff to sign up new customers to our loyalty programmes. **What do you dislike about AskNicely?** Nothing that I have noticed yet, Probably the only downside is that not every customer recieves a survey, we could provide outstanding customer service to someone and they may not recieve a survey, therefore unable to provide positive feedback. **What problems is AskNicely solving and how is that benefiting you?** As mentioned before, it allows the customer to provide feedback which in turn helps with staff training. ### 34. Establishing the Right Connections with Customers and Clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about AskNicely?** What do you like best about AskNicely? It works effortlessly with our Salesforce CRM and business voice, eliminating the need for additional effort while actually saving time. Collecting feedback from our customers and channel partners has significantly benefited the tech support team, and I'm excited that we've found an easy and efficient way to gather customer insights for our tech support department. **What do you dislike about AskNicely?** I have no complaints at all; I absolutely love the Ask Nicely software! It's fantastic that we receive ratings as technicians, and we can leverage Ask Nicely to enhance our IT tech support toolkit with amazing feedback from our users. It's truly great! **What problems is AskNicely solving and how is that benefiting you?** What problems is AskNicely solving and how is that benefiting you?* The integration of Ask Nicely with our Salesforce CRM and business voice has been a game changer, streamlining processes and saving us valuable time. The ability to gather feedback from our customers and channel partners has greatly empowered our tech support team, and I am thrilled that we have discovered such a simple yet effective method for collecting customer insights. I have nothing but praise for the Ask Nicely software! It's wonderful that we, as technicians, receive ratings, and we can utilize Ask Nicely to enrich our IT tech support toolkit with incredible feedback from our users. It's simply fantastic! ### 35. Excellent customer service & Easy to use Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica O. | ANZ Client Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about AskNicely?** Dynamic AI surveys - since turning this on we've had a huge boost to the number of people leaving more detailed feedback. **What do you dislike about AskNicely?** The queue / send UI could be a little better by having greater control of which surveys get sent and when. Some of the reporting could benefit from more variety too. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps us monitor client feedback easily - we like to share promoter feedback as a morale boost, and get on top of detractor feedback ASAP to understand root causes. The data feeds our L&D department's intiatives for continual improvement. ### 36. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany T. | Office Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about AskNicely?** I like how it is easy to navigate around the site and that it is easy to understand. **What do you dislike about AskNicely?** I haven't experienced anything I have disliked. **What problems is AskNicely solving and how is that benefiting you?** I think it is a great way for our customers to communicate with us on their time good or bad. ### 37. Operational Wins with AskNicely **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron B. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about AskNicely?** Instantaneous feedback from our customer base. Allows on-the-fly coaching with my technicians while providing the opportunity to touch base same day with the customer regarding the feedback, as well as highlighting the top performers in a convenient drop down menu. **What do you dislike about AskNicely?** No option for customers to correct the review unless they are sent another link by management. **What problems is AskNicely solving and how is that benefiting you?** Customer retention via negative and positive reviews. Management can act fast to correct mistakes which leads to higher customer retention. Also helps with overall competitiveness in the Branch as employees strive to maintain a high review score. ### 38. AskNicely has greatly increased our customer responses and feedback, by almost double our previous. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about AskNicely?** AskNicely is extremely easy to use and syncs well with our current CRM. I like that it makes it easy for our customers to reply, while also allowing us many options for reporting and sorting data. We have a very helpful customer support rep who meets with us regularly to find ways to make our experience even better. **What do you dislike about AskNicely?** I think beyond surveys, its hard to garner more information. We can only send the survey so many times, and many do not respond. **What problems is AskNicely solving and how is that benefiting you?** We are trying to get on top of client relations by proactively asking customers how we are doing. We also want ways to find new leads or lead generators. ### 39. No Current Dislikes—A Smooth Experience Overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about AskNicely?** Great source for recommendations from other users. **What do you dislike about AskNicely?** This does not apply as there are no current dislikes. **What problems is AskNicely solving and how is that benefiting you?** Helps save time in searching the web for app solutions. ### 40. asknicely feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Luis M. | Chief Strategy Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about AskNicely?** Good day, as a user of Asknice.ly for over four years I would have to say that the software is user friendly, this is the key for a outstanding product – simplicity. The product has come a long way as well, for my own personal and business use the different add-on new components have taken it to new heights. For example, the trend report provides me with an overview of insights to my promoters and detractors, a summary of the largest increases and what made the difference is intuitive. I would also say that creating your own survey and having the ability to change it ad hoc is a huge performance enhancement. A great product all around. Thank you! **What do you dislike about AskNicely?** The ability to speak to an engineer right away. **What problems is AskNicely solving and how is that benefiting you?** Understanding segments within my own territories. ### 41. Excellent Software to Monitor NPS and Team Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about AskNicely?** The onboarding support is excellent. They make sure AskNicely works the way you want it to and keep tweaking it until it does. Once it is set up it is easy to use and just runs by itself. It has a ton of features, many of which we don't utilize, but for larger businesses they would be very helpful. We use AskNicely daily although it is fully integrated into our software so it just does its thing and we get the weekly reports. **What do you dislike about AskNicely?** The cost. It is relatively expensive for our use case, but we also haven't found an out-of-the-box solution that is significantly less expensive. **What problems is AskNicely solving and how is that benefiting you?** It measures our NPS score and CSAT scores so we know what our clients/customers think of us. This is also a good proxy for how stressed the team is. As the adage goes what is measured improves. ### 42. An Essential Tool for Customer Feedback and Team Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Ron F. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about AskNicely?** The best thing about AskNicely is how it makes it easy for supervisors to turn customer feedback into actionable insights, making coaching sessions and performance reporting more effective. **What do you dislike about AskNicely?** Limited customization options for surveys. **What problems is AskNicely solving and how is that benefiting you?** AskNicely helps me and other leaders in our company to overcome the challenge of gathering and using customer feedback effectively. It solves this problem by automating the collection of real-time feedback and providing actionable insights that help managers and frontline teams improve service, boost customer retention, and increase revenue. ### 43. AskNicely - an engaging way to gauge how you're doing ! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Senior Manager, Accounting & Advisory, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about AskNicely?** We've been using AskNicely to manage our customer feedback process, and it's been an excellent addition to our client experience strategy. The platform is intuitive, easy to set up, and integrates seamlessly with our existing CRM tools. The real-time Net Promoter Score (NPS) feedback has allowed us to capture valuable insights ! **What do you dislike about AskNicely?** Some of our clients are not aware their feedback is not anonymous. **What problems is AskNicely solving and how is that benefiting you?** The NPS is one of our key performance indicators so the program makes it super easy to measure this ### 44. Great feedback platform **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney M. | Division Manager for Property Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about AskNicely?** Easy for clients to use, easy for us to track feedback and respond **What do you dislike about AskNicely?** Unsure how to use the system to its full capacity - some areas can be a bit confusing, but the overall feedback responses are easily accessible **What problems is AskNicely solving and how is that benefiting you?** Finding small issues which would have been missed otherwise due to no feedback requested. Automatic feedback request make life easier ### 45. Cohesive, Simplistic, Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Robert P. | Sales And Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about AskNicely?** NPS is extremely important in our industry of work. Our CSMs Nicole and Zandri have provided us with a great level of support. They regularly catch up with our business to understand areas within our NPS that need assistance and provide solutions to assist us in achieving our goals. In addition to the magnificient support, The ease of use to intergrate Asknicely into our CRM makes it easy for any business. It is literally a plug in system. The UI is easy on the eye and very easy to navigate around. I use Asknicely's console every day. **What do you dislike about AskNicely?** I would like to see more customisation in the console. **What problems is AskNicely solving and how is that benefiting you?** Customer response rate - We want to improve the % of engagement from our customers on the surveys which our CSMs have helped us improve. They review our current set up and provide suggestions based on AI analysed data. ### 46. Fast and easy feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Tim B. | Workplace Safety Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about AskNicely?** It is fast and easy, asks the right questions to get meaningful feedback, and helps us measure our customer satisfaction with full transparency **What do you dislike about AskNicely?** Never heard anything negative across my team **What problems is AskNicely solving and how is that benefiting you?** It helps us measure our customer satisfaction KPI and is completely transparent. Great for team morale when they get a named shoutout too! ### 47. Super Easy to Use with Streamlined Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about AskNicely?** Very easy to use product. Automated steps etc make everything so straight forward :o ) **What do you dislike about AskNicely?** Basic to medium features are great. Some of the more in-depth features require a glossary / how to use guide **What problems is AskNicely solving and how is that benefiting you?** Previously we had a very time consuming, admin heavy focus on getting the same level of data ### 48. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Edward N. | Service Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about AskNicely?** Getting customer's feedback and monthly comparison. **What do you dislike about AskNicely?** Nothing to complain about, I love using AskNicely **What problems is AskNicely solving and how is that benefiting you?** reviewing customer complaint to find problems within the business. ### 49. A very unique and dynamic tool to collect customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about AskNicely?** I really like how easy AskNicely is to use and how dynamic it can be to fit the solution you are looking for. It calls out negative feedback right away so you can address it but also gives you the positive feedback as well, and keeps it fresh. Their customer service team is excellent as well. **What do you dislike about AskNicely?** I think the only downside I see so far is that customers might be less likely to respond to an email that doesn't come from a contact they know, so it's easier for them to breeze past it. Though, we can just let them know to expect it and ask them to complete it for us and see if that helps. **What problems is AskNicely solving and how is that benefiting you?** It's helping get a general pulse on how we are doing with our customers, which will show us how we can improve, which is a huge benefit so we can continue to do our best and meet our customers where they need us to be. ### 50. Easy to use software with a solid customer support team **Rating:** 4.5/5.0 stars **Reviewed by:** Rhiannon L. | Pricing and Customer administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about AskNicely?** The customer support team are fast to respond and able to help with my enquiries whilst I'm learning how to use the software. I also love the AI technology that they have implemented this year. **What do you dislike about AskNicely?** It can be difficult to identify why a survey hasn't been sent, i.e. what the error is. **What problems is AskNicely solving and how is that benefiting you?** The dynamic insights allow us to gain a deeper understanding of customer pain points, so that in turn we can use this to help solve problems within the business and provide our customers with better experiences. ## AskNicely Discussions - [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) - 1 comment, 1 upvote - [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) - 1 comment, 1 upvote - [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) - 1 comment, 1 upvote - [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) - 1 comment, 1 upvote - [Can I customise the survey?](https://www.g2.com/discussions/customisation) - 1 comment, 1 upvote - [View AskNicely pricing details and edition comparison](https://www.g2.com/products/asknicely/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+14%3A19%3A32+-0500&secure%5Bsession_id%5D=c4d9a1db-42fc-4bd1-90ea-1ed72b0fefd7&secure%5Btoken%5D=6e5fa281721a9606afd29274bb69fb240b3f8b9d8e04595126987efa843ef1db&format=llm_user) ## AskNicely Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Palace](https://www.g2.com/products/palace/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## AskNicely Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top AskNicely Alternatives - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,939 reviews)