Top Rated Ascendo AI Alternatives
Ease of use, makes it very easy to find solutions to issues raised by customers, native and straightforward slack support, and an amazing customer success team and support. Review collected by and hosted on G2.com.
Couldn't really find any downsides. I'm very happy with the product and the support given. Like any product, we have to be involved when knowledge sharing and change management. Review collected by and hosted on G2.com.
20 out of 21 Total Reviews for Ascendo AI
Very easy to perform the analysis for a customer and understand the planning risk and what we need to do to support the committed SLA. Allows us to understand the customer risk before they occur. Review collected by and hosted on G2.com.
Nothing much to dislike. The Ascendo team has been quite supportive in listening to our requirements and helped us to define leading practices when it comes to a proactive customer support plan. Review collected by and hosted on G2.com.
Ascendo is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo helps us to take proactive actions. Review collected by and hosted on G2.com.
Nothing much to dislike. In fact, Ascendo team has been very supportive and works with us to address any support issues. They also help to define their roadmap based on customer needs Review collected by and hosted on G2.com.
Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems.
Flexible team to hear our feedback Review collected by and hosted on G2.com.
nothing the tool is nice. we have now all Patient Care Solution products avavilable in Ascendo. The tool is deployed in EMEA region as well. The tool is always evolving. Review collected by and hosted on G2.com.
We have complex medical devices and we perform varying types of preventative maintenance. Ascendo brought out the insights on the cause and effect of such PMs and the trending issues using Ascendo’s inference models. These insights are helping us to make proactive steps in the way we provide services. Review collected by and hosted on G2.com.
We only had positive experiences with the Ascendo team. In addition to the Ascend models, the customer success team is top notch and works with us actively. . Review collected by and hosted on G2.com.
The Ascendo team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Review collected by and hosted on G2.com.
No call outs here as we've only had positive experiences with the Ascendo team Review collected by and hosted on G2.com.
Flexibility to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation Review collected by and hosted on G2.com.
Not much to dislike with this product. But we continue to partner to enhance the Ascendo Product Roadmap with our growing and ever-changing high tech requirements. Review collected by and hosted on G2.com.
With Ascendo, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Review collected by and hosted on G2.com.
Not much to dislike. We would like to see our adoption much faster. But it does take time to co-ordinate across clinicians in our industry which is a standard process. Review collected by and hosted on G2.com.
The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based off previous service records. Review collected by and hosted on G2.com.
Currently the tool is very usefull. However, we are currently working with our internal teams to integrate the Ascendo tool within our internal databases which would require less user log in attempts and URL bookmarks. Review collected by and hosted on G2.com.
Easy to setup and configure and prediction results are right-on to a game-plan for remote as well as field support. Ascendo provides excellent support for initial setup and on-going collaboration. Review collected by and hosted on G2.com.
When implementing any tools like Ascendo you must consider communication and change management. Ascendo provided guidance and best-practices to overcome initial implementation challenges. Review collected by and hosted on G2.com.
