ArkCase Reviews & Product Details

ArkCase is a Good Case Management Software with the efficient Workflow Automation feature which proves to be useful tool for the organizations which aim to optimize their workflow processes and Improve efficiency. User friendly interface of ArkCase is intuitive and needs less training to adopt the platform. ArkCase is highly customizable and robust tool for case mgmt and track records. ArkCase provides the high order of security with its role based- access controls. ArkCase provides seamless integeration with efficient data exchange and collaboration across different platforms. Fast responsive and reliable support services provides better User experience. Review collected by and hosted on G2.com.

Certain third party integrations are not readily available and need additional efforts. Implementation and maintenance requires dedicated resources in terms of infrastructure. You will find less online resources and forums related to user Community. Review collected by and hosted on G2.com.

ArkCase helped me to organize and maintain relevant documents, making them easier to access and retrieve.Information processing systems include robust document management capabilities.This helped organize and maintain relevant documents, making them easier to access and retrieve also it was easy for implementation. Review collected by and hosted on G2.com.

ArkCase does not offer seamless integration with several popular third party tools and services. This can make it difficult to communicate with your existing IT ecosystem and business processes, requiring additional effort and management. Review collected by and hosted on G2.com.

ArkCase has significantly improved our case management processes. The platform's versatility and customization options are its standout features. We were able to tailor the system to our specific needs, which made the transition from our previous software seamless. The automation capabilities have reduced manual tasks, saving us time and minimizing errors. The user interface is intuitive, making it easy for our team to adapt quickly. The customer support is also commendable; they are responsive and helpful whenever we have questions or encounter issues. While we've had a great experience overall, some additional reporting and analytics features would be a valuable addition in future updates. Review collected by and hosted on G2.com.

ArkCase has some potential, but it falls short in a few critical areas. Review collected by and hosted on G2.com.

Out of the box it comes with lot of feature like Data Privacy, Drag and Drop builder etc. This all make it really quick to use a lot of feature. Review collected by and hosted on G2.com.

Product support is the area where they have scope of improving. Even though its not that bad. Review collected by and hosted on G2.com.

Case management workflow automation feature.

Nice user interface and responsive too.

Record tracking feature is awesome.

Fast response. Review collected by and hosted on G2.com.

Some third party tools are tough to integrate.

Community support is not that active. Review collected by and hosted on G2.com.

ArkCase is great if efficiency, ease-of-use, and solid support are important to you. It delivers on all fronts. The out-of-the-box solution can be easily configured to meet your complex business requirements and has a very user-friendly UI. The great thing is that if you can be up and running quickly and even if you have more complex flows, it is very easy to customize. The fact that it ships with a large number of reports saves so much time so that you can use it immediately for analytics. If you want more, it has an extremely comprehensive reporting and analytics module that you can leverage to create complex custom reports. The sophisticated match request process is a huge time saver! It enables you to easily find duplicates before submitting the FOIA case so that you can reduce the number of requests that need to be processed/adjudicated. The AI/ML components also really help extend the automation capabilities for a number of tasks. ArkCase for FOIA is a solid solution. Review collected by and hosted on G2.com.

I have not found anything that I dislike. Review collected by and hosted on G2.com.

ArkCase FOIA is easy to use and makes processing public records requests so much more efficient. Review collected by and hosted on G2.com.

I cannot think of anything that I dislike about it. Review collected by and hosted on G2.com.

The powerful workflows help make the entire process more efficient, saving time--and stress! The Arkcase team is extremely flexible and capable to help design solutions which can not only support but streamline complex workflows. Too many organizations rely on manual steps and do not have efficient processes. Review collected by and hosted on G2.com.

So far, there is not much to dislike, as the benefits gained from adopting this FOIA solution have been numerous. Review collected by and hosted on G2.com.

ArkCase FOIA comes ready out of the box as a SaaS solution. Agencies processing FOIA requests can offload the entire infrastructure to ArkCase as this is a managed solution. With no overhead for various software licences, no need of hardware to support the FOIA platform, agencies can save considerable funds each year.

The redaction feature is really powerful. It can recognize PII and redact them automatically. There are rules in place that help find and mask out other sensitive information covered with one or more legal barriers. And the redacted version is a physically new file that is being sent out to requestors. There's zero possibility of hacking these files to remove the redacted stamps and expose the hidden information.

Using a low-code configurator,non-technical staff can update workflows and forms if and when needed, making the FOIA agency less dependent on technical staff or tech support from ArkCase themselves.

One of the favorite features of ArkCase FOIA is its powerful eDiscovery search. Finding relevant information in data and meta-data is quite easy. ArkCase FOIA can also search for words or mentions even in video and audio files. It has the ability to recognize different people talking in recordings, and annotate who said what, and provide timestamps that you can click and you're taken to the exact moment in the video where the searched phrase is being used. Review collected by and hosted on G2.com.

The user interface could use improvements. Although being a SaaS, the company is regularly updating the software, so there's less to not like.

More guided tours or video guides would come in handy to onboard staff to use the software. Although ArkCase is offsetting this with regular demos. Review collected by and hosted on G2.com.