What I love most about Arctic Wolf is their unwavering commitment to our security. Their solutions are not only effective but also seamlessly integrated into our operations, making our lives so much easier. The staff, especially our Customer Success Representatives, have been phenomenal. Their proactive approach and insightful recommendations have significantly improved our security posture. Plus, their friendly and professional demeanor makes every interaction a pleasure. It's like having a team of security superheroes on our side! Review collected by and hosted on G2.com.

Honestly, the only thing I dislike about Arctic Wolf is that they haven't figured out how to make coffee magically appear during our meetings. If they could add that feature, they'd be perfect! Review collected by and hosted on G2.com.

Arctic Wolf is more than just a great set of cybersecurity services, they're a member of our team. A member that is always working on improving itself and never sleeps. Their concierge team helps keep your cybersecurity program on track while giving you the peace of mind that they always have your back. Review collected by and hosted on G2.com.

Our experience with the Arctic Wolf Team keeps improving so I'm purely nitpicking here but they could do a better job of calling my team out on tasks in our court that we fail to accomplish in a timely manner. They consistently remind us, but don't be afraid to push a little more. We can take it. Review collected by and hosted on G2.com.

Low cost and an excellent value. Very responsive to any event Review collected by and hosted on G2.com.

Can't say a lot about dislikes, Arctic Wolf is a great product. Review collected by and hosted on G2.com.

Broad coverage and highly knowledgeable staff. Very easy to onboard with. Quick and easy connection to our systems and logging. They frequently and quickly bring issues and solutions to our attention long before they become a problem. Review collected by and hosted on G2.com.

The sudden realization of how much risk we had after bringing them onboard. Arctic Wolf was able to provide us a roadmap to getting ourselves on the better side of the cyber security landscape. Review collected by and hosted on G2.com.

I brought Arctic Wolf into the last two companies I have worked for. The previous company had around 100 employees, and I needed help meeting PCI and SOC2 monitoring, detection, and response requirements. After reviewing the costs to accomplish those needs in-house, I started looking for partners that could fill that niche. Arctic Wolf was cost-competitive but the real selling point for me was their footprint, implementation, communication, and relationship. Arctic Wolf easily fulfilled my compliance requirements and strengthened our security presence. Any questions or requests I had were quickly responded to and addressed. I had multiple instances of moving targets in relation to PCI compliance, where Artic Wolf was able to help me identify vulnerabilities or concerns between an initial PCI scan and a re-scan.

At Silk Road Medical, they also had a monitoring, detection, and response need that was too expensive to bring in-house. While my responsibilities were not security, audit, or compliance-focused at Silk Road Medical, I introduced Arctic Wolf to my peers. Throughout Artic Wolf's relationship with Silk Road Medical, I participated in the onboarding implementation and the monthly and quarterly touchpoints. Review collected by and hosted on G2.com.

There is nothing that I disliked about Arctic Wolf. Review collected by and hosted on G2.com.

Arctic Wolf quickly became my trusted security partner, their concierge service is professional and instills confidence that you have made the right decision to partner with them.

I am alerted and can engage quickly with a professional in triaging any issues which escalate. Review collected by and hosted on G2.com.

Given that I was keen to engage a third party to work with us on our cyber security stance there isn't much wrong to be honest. Review collected by and hosted on G2.com.

Artic Wolf has been a great asset in making us aware of office 365 accounts that it has logged in from a country that is not normally logged in from. With this information we can determine if the user is just traveling or if there is a security breach. Review collected by and hosted on G2.com.

Alert fatigue can be a pain point with Artic Wolf and the number of notifications that are sent out. Mexico is a destination that is visited a lot, and we have received a lot of alerts for such. Artic Wolf’s customer service is great and has shown us ways so reduce the number of alerts we receive. Review collected by and hosted on G2.com.

What I enjoy most about Arctic Wolf is their collaboration with our organization. We are a small security team in an organization that manages private data, Arctic Wolf is an extension to our team. Our dedicated security team at Arctic Wolf continually provides us feedback, recommendations and overall support as we continue to refine our security processes. Review collected by and hosted on G2.com.

The only thing that comes to mind is when I'm in the portal it can be confusing as to where some items are located. This however, can be attributed to my unfamiliarity with the various pages in the interface. Review collected by and hosted on G2.com.

Very easy to work with. setup was less than half the time previous MDR vendors took. Arctic Wolf provides us 24 x 7 SOC service and will customize the reports to what you need. Very good about working with us to reduce the alert chatter so after a few month had it dialed in and we are only getting truly actionable alerts now. The breadth of service has been very good and is a must as our team is a handful of staff with more duties beyond security. AWN makes it work for us. Review collected by and hosted on G2.com.

The ticketing system is a bit clunky to navigate but many are. This is something that we can live with. It also was a bit pricey but we have successfully worked with AWN to get a good balance of services for what we feel is a good price now. Have changed out our concierge security team a couple of times but that seems to be common with most service companies these days. Each rep we have had has been very knowledgeable and easy to work with. Review collected by and hosted on G2.com.

Arctic Wolf helps cut down the noise of a very log heavy environment full of nuisance alerts that can make it hard to discern where the real issues are. By leveringing Arctic Wolf we're able to focus on specific threats in our infrastructure and address vulnerabilities that put us at risk. Review collected by and hosted on G2.com.

There's a lot to do in setup and it can take months to effectively improve your security posture to something meaningful that you understand. It's not an overnight shift and it takes time. Not a fault of Arctic Wolf - it's a process that covers several layers of security across all areas of the infrastructure. Review collected by and hosted on G2.com.