From Sales to Implementation to Support everyone is stellar. Knowing we have a compitent team of engineers assisting and monitoring our systems 24/7 allows us to focus on completing business objectives. Our team communicates with them daily. Integrations were as simple as securely sending over tokens/api configurations through their portal. They do integrate with most of our primary vendors (Crowdstrike, Palo Alto, Azure, M365, etc.) which makes things easier for us. Review collected by and hosted on G2.com.

The MR portal needs a major revamp and same with the ticketing systems. From what we can tell, it is being worked on and it's just a matter of time. Review collected by and hosted on G2.com.

That, Arctic Wolf offers a rounded suite of security services that work seamlessly together to protect organizations of all scales Review collected by and hosted on G2.com.

Cost, fully relying on vendor and customization limitations Review collected by and hosted on G2.com.

The best part about them is the extra set of eyes that are on our whole environment. They are able to monitor everything. They alert us when someone goes on vacation out of the country (that we may not have been aware of), and are able to lock down a machine should a machine become infected with a very serious virus or Ransomware.

The weekly reports are excellent and something I look at everytime they're delivered. I'm in the portal every day looking things over. Review collected by and hosted on G2.com.

SOMETIMES there can be an information overload. A lot of info is never a bad thing, but there can be times where its TOO much.

Integration can be hit or miss based on your environment as well. Sometimes the network sensors can appear offline to home base, when they aren't. Overall, these issues aren't enough to cause major issues though. Review collected by and hosted on G2.com.

Individual software-specific installs versions based on different OS like MAC and Windows, threat watches search filtering. Ease of use Review collected by and hosted on G2.com.

The Uninstall process takes some time and is not very easy for a beginner. Some IT knowledge necessary Review collected by and hosted on G2.com.

Fits very well with my other cyber security products and does not fight. Review collected by and hosted on G2.com.

What is not to dislike. It all works with other products. Review collected by and hosted on G2.com.

This is a Managed Detection Response service that gives you ease of mind that there is a while team responding to threats. No longer need to rely on a single person in your company to determine on how to handle detected threats. Review collected by and hosted on G2.com.

There are some configuration work to be done. As well your company needs a well define security policies and procedures for various types of incidents. Arctic Wolf will not make security policies and procedures for you. Review collected by and hosted on G2.com.

I have worked with Arctic Wolf for 6 months in my new position. The security reporting, client support and quarterly reviews have been excellent. The detail in their responses to outstanding questions and issues is consistently delivered. I also appreciate the prompt follow up and genuine insterest in ensuring we have an exceptional cybersecurity coverage. Review collected by and hosted on G2.com.

We do not have any issues at this point with the Arctic Wolf service. Review collected by and hosted on G2.com.

Arctic Wolf allocates all the tools that enables me to seamlessly hunt, detect and eradicate cyber attacks in our systems. Review collected by and hosted on G2.com.

I use it as Alert Logic MDR alternative - I only slightly dislike how it lack enough tutorials for the new SIEM feature. Review collected by and hosted on G2.com.

Dedicated, reliable security team who has gotten to know our environment and understands what makes us unique. Arctic Wolf doesn't expect us to conform to their offering, which makes them unique from the other vendors we compared. Review collected by and hosted on G2.com.

As a customer for nearly two years, we have not had any issues with things we don't like. They accommodate the request if we find something we would like to see in a different format. Review collected by and hosted on G2.com.

White glove service. Dedicated staff always in contact. Ease of dashboard navigation. Integration into our system was seamless. Features from MR to managed awareness. customer support is easy to reach and always helpful Review collected by and hosted on G2.com.

Its is not a "dislike" but you do get what you pay for. Artic Wolf's cost corresponds to the service they provide. Review collected by and hosted on G2.com.