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Arctic Wolf Incident Response Services Reviews (3)

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Arctic Wolf Incident Response Services Reviews (3)

4.8
3 reviews
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JP
Mid-Market (51-1000 emp.)
"Best SOC and protection you can buy"
What do you like best about Arctic Wolf Incident Response Services?

Great technical support and assistance with incidents. Helpful resolving vulnerabilities. Customizable vulnerability reporting. Quick response on potential incidents. Monthly check-ins and best practice recommendations. Portal is fairly easy to use, but does have quite a bit of information to look through. Review collected by and hosted on G2.com.

What do you dislike about Arctic Wolf Incident Response Services?

Can be overwhelming at times the vulnerabilities identified, with limited time between monthly check-ins. Can be a bit overwhelming on portal interface information. Review collected by and hosted on G2.com.

Verified User in Civil Engineering
EC
Enterprise (> 1000 emp.)
"Managed Detection and Response"
What do you like best about Arctic Wolf Incident Response Services?

Immediate alerts and a helpful and responsive team Review collected by and hosted on G2.com.

What do you dislike about Arctic Wolf Incident Response Services?

It still requires an internal effort to respond to incidents. Review collected by and hosted on G2.com.

NG
Lead Systems Tech
Mid-Market (51-1000 emp.)
"Well Done"
What do you like best about Arctic Wolf Incident Response Services?

The support is very helpful. They will do their part with monitoring the environment and will help with narrowing down issues if it isn't clear what is going on. Also, they are very quick at responding to an incident. Review collected by and hosted on G2.com.

What do you dislike about Arctic Wolf Incident Response Services?

Sometimes I wait for a response for a couple of days. They are improving that from when I last mentioned my waiting issue. Sometimes it's just a delay, but I appreciate communication to let me know why it is taking a couple of days to do something.

Also, the vulnerability scanner is very insightful. The details it brings up are all over and helped us see issues we weren't aware of. In the tool it creates an easy way to assign admins to fix tasks and keeping track of who is fixing what issues. Review collected by and hosted on G2.com.

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