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AC

Verified User in Construction

Small-Business (50 or fewer emp.)

10/10/2023

"User friendly automation"

4.5/5

What do you like best about Arcoro?

The simplicity of use for my crew and migration of of data between platforms. Review collected by and hosted on G2.com.

What do you dislike about Arcoro?

My labour force fluctuate with the season, and therefore my licenses requirements is not consistent, I wish there would be an affordable way to adjust to this fluctuation. Review collected by and hosted on G2.com.

Response from Megan Zolnierowicz of Arcoro

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Thank you for taking the time to share your feedback! We're pleased to hear that Arcoro's simplicity and data migration capabilities benefit your business. We 100% understand the need for flexibility in license requirements and are continuously exploring options to provide affordable adjustments for fluctuating labor forces. Your feedback is important to us as we strive to improve our solutions to meet your needs better.

SD

Sarah D.

Executive Office Manager

Small-Business (50 or fewer emp.)

12/29/2022

"Definitely helped our growing company; used it for three years. Outgrew it."

3.5/5

What do you like best about Arcoro?

Photo verification, geofence accuracy. Employee name, address, phone number is in the system, so it's easy to find when working on approving time worked. Review collected by and hosted on G2.com.

What do you dislike about Arcoro?

The company does not have a support phone number. You have to submit a ticket. Someone does get back to you, but it might be a day or so. I find that some issues are just best handled by discussion and it's really really hard to get a support person on the line. You can talk with a real sales person sometimes; other times they say they will get a message to your account manager. But it's extremely difficult to get a phone call with an account manager as well. Honestly, this is my biggest problem with it. That, and when we needed new features (like a PTO module and scheduling capabilities), the cost would have doubled or tripled. And it was already really expensive, and went up a lot each year. Review collected by and hosted on G2.com.

Response from Megan Zolnierowicz of Arcoro

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Thanks so much for your review, Sarah! We appreciate you sticking with us for three years and love to hear how ExakTime helped your growing company! We hear you on the notes on support and have taken feedback like that into account as we reorganize and grow our support team. Would love the chance to show you some of our amazing new features, much from customer input like yours. Including:

- Performance improvements with updates to our policies engine and time reconciliation algorithm

- Easier tracking for state-required meal breaks

- On-the-fly timecard editing for employees and supervisors in the mobile app

- In-the-field timecard approval for supervisors on the mobile app

Also new are bi-monthly "Just in Time" trainings that you can attend live or access on our Support Central website (linking below).

Shoot me an email, or contact your AM, if you'd be willing to stick with us in 2023!

Thanks again,

Megan Zolnierowicz, SVP Marketing

Megan.zolnierowicz@arcoro.com

See how Arcoro improved

SS

Sandra S.

Small-Business (50 or fewer emp.)

8/1/2023

"Great for a small business"

5/5

What do you like best about Arcoro?

Ease of use. It is very simple to navigate. Review collected by and hosted on G2.com.

What do you dislike about Arcoro?

When going into to the individual tracking and return to main time sheet screen, it stays on the day view and goes to the top person on your list. Review collected by and hosted on G2.com.

OG

Ors G.

President

Construction

Small-Business (50 or fewer emp.)

10/10/2023

"Customer servise"

4/5

What do you like best about Arcoro?

Arcoro has amazing customer service.

They are responding fast, and they are responsible. Review collected by and hosted on G2.com.

What do you dislike about Arcoro?

Arcoro's price is little higret compare to similar companies. Review collected by and hosted on G2.com.

Response from Megan Zolnierowicz of Arcoro

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Thank you so much for taking the time to share your review with us! We are thrilled to hear that our team has provided you with fast and responsible customer service. This is a huge priority for us! Additionally, we are glad to know that our software is helping you track labor costs and hours efficiently. We understand that pricing plays a crucial role, and we are constantly working to provide our customers with new and improved features, the best support, and overall the best value. Thank you again for choosing ExakTime for your Time and Attendance needs.

JD

Jennifer D.

Small-Business (50 or fewer emp.)

10/5/2023

"Great products"

5/5

What do you like best about Arcoro?

Very user friendly, job clocks are great Review collected by and hosted on G2.com.

What do you dislike about Arcoro?

They don't answer the phone or return calls in a timely matter Review collected by and hosted on G2.com.

AC

Verified User in Construction

Mid-Market (51-1000 emp.)

8/2/2023

"Long time user"

4/5

What do you like best about Arcoro?

It ensure we now exactly when our employees have clocked in & out. Review collected by and hosted on G2.com.

What do you dislike about Arcoro?

When our hornets do not work and upload the hours, it really puts a chink in our payroll. We then have to rely on Foreman to provide hours manually. Review collected by and hosted on G2.com.

Response from Megan Zolnierowicz of Arcoro

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Thank you for being a long-time user of ExakTime and trusting us with your time-tracking needs! We're happy to hear we have been able to help provide more accuracy around employee clock-ins and outs. We also hear you about the Hornets - our team is committed to addressing hardware issues and improving the reliability of our system.

DC

Deborah C.

CFO/COO

Mid-Market (51-1000 emp.)

12/29/2022

"Their product is good, customer service is good."

5/5

What do you like best about Arcoro?

Less duplication of work, tracks HR as required, we would need to hire another HR staff member without it, shares info needed in other software we use. Review collected by and hosted on G2.com.

What do you dislike about Arcoro?

Some areas aren't consistent - like sorting - it's sometimes by first name, sometimes by last name. Can't always get the correct customer support person to get answers, which wastes my time and I have to call our rep to get the right person to call me back, not intuitive in some areas - like scheduling reviews. Review collected by and hosted on G2.com.

JO

Jennifer` O.

Mid-Market (51-1000 emp.)

8/8/2023

"Easy to use for everyone"

4.5/5

What do you like best about Arcoro?

Very easy to use, quick set up. Quick response time when needing technical support. Lots of different functions to help administer the app properly. Review collected by and hosted on G2.com.

What do you dislike about Arcoro?

Some glitches when updating times for workers, but doesn't happen often. Review collected by and hosted on G2.com.

Response from Megan Zolnierowicz of Arcoro

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Thank you for trusting ExakTime with your time-tracking needs and sharing your positive experience with us! We're pleased to hear that the quick setup and technical support have been helpful for you. We'll continue to work on improving the app to minimize any glitches.

AC

Verified User in Construction

Small-Business (50 or fewer emp.)

8/1/2023

"Great software, worth the money"

5/5

What do you like best about Arcoro?

It helps us keep track of employees time while also expensing all labor hours to individual jobs with easy to read reports Review collected by and hosted on G2.com.

What do you dislike about Arcoro?

Nothing really, it's pretty solid. Highly recoment Review collected by and hosted on G2.com.

Response from Megan Zolnierowicz of Arcoro

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Thank you for trusting us with your time tracking needs! We're thrilled to hear that ExakTime is helping you effectively track employee time and job expenses. Thank you for recommending our software!

GK

Gina K.

Small-Business (50 or fewer emp.)

8/1/2023

"Best way to manage labor costs fairly"

5/5

What do you like best about Arcoro?

Exaktime is user friendly, utilizing your employees smart phone, no equipment to purchase, accyurate & fair to monitor labor costs. Review collected by and hosted on G2.com.

What do you dislike about Arcoro?

When the weather is bad &/or in a concrete building, internet connection is affected. Review collected by and hosted on G2.com.

Response from Megan Zolnierowicz of Arcoro

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Thank you for trusting ExakTime with your time-tracking needs! We're glad you find ExakTime user-friendly and effective for monitoring labor costs. Thanks for your feedback on connectivity - we are always trying to ensure ExakTime is reliable in *all* weather conditions, so we will pass this along to our Product Team and do everything we can to improve!