Apto Reviews & Product Details

Apto is our CRM and has been for the past 5+ years. It functions as a basic database CRM and we have 10,000+ contacts and 6,000+ properties in the system. Review collected by and hosted on G2.com.

Do NOT switch to Apto. While it may look good on the surface, they have technicians constantly tinkering in the background and they regularly break things. Right now we are having to manually audit through over 5,000 companies who mysteriously had their contacts disconnected. Apto customer support says 'we don't know what happened. Sorry.' This new admin task will cost us literally hundreds of man hours worth of lost productivity and undoes years of hard work. What prompted me to write this review (something I NEVER do) is that this is just the next iteration of a long list of similar issues. Again, if you're considering Apto, keep looking. It is not worth it. Review collected by and hosted on G2.com.

It's fast and easy to input information into the database and it's also customizable. I like the ability to be able to see all the important information at a glance. Review collected by and hosted on G2.com.

Having to wait maybe 24 hours before you can get a question answered. It would be nice to have a "chat" section, because having to wait 24 hours before getting an answer to a question really slows down the process of getting things done because of the wait time. Review collected by and hosted on G2.com.

It's very friendly user, it loads quickly and it's very productive Review collected by and hosted on G2.com.

It is kind of antique and not modern at all Review collected by and hosted on G2.com.

I love that Apto provides an all in one solution. I have a contact database that cross links to my property database as well as all my listings and deals. I also love the fact that I am building my own Comp database Review collected by and hosted on G2.com.

IT takes some time to learn but it is not hard. IT is just as a broker we have limited time. The more you use it the better you get. Review collected by and hosted on G2.com.

They always have quick, friendly and helpful customer service. Typically, my issues are solved on the first outreach. Review collected by and hosted on G2.com.

It would be great if Apto had access to virtual assitants to help input data into one's CRM. Lately, it seems like communication has been minimal with regards to new product features/improvments. Review collected by and hosted on G2.com.

Customer service is usually very quick with fixing issues and helping you customize your platform. Review collected by and hosted on G2.com.

There are a lot of restrictions for things you cannot do with the platform, that seem like it should be a quick fix. Review collected by and hosted on G2.com.

Apto is easy to use and navigate, and makes collaboration throughout the office easy. Review collected by and hosted on G2.com.

Only downside is sometimes too much info on pages and need to customize. Review collected by and hosted on G2.com.

The ability to link properties to a contact Review collected by and hosted on G2.com.

The Apto maps feature is dated and does not always work like it should. Review collected by and hosted on G2.com.

It keeps my calls and conversations and allows me to remember what we spoke about Review collected by and hosted on G2.com.

Contacts can get lost if you don't add them to groups Review collected by and hosted on G2.com.

Integrations with Salesforce and streamlined setup. Review collected by and hosted on G2.com.

Not enough flexibility in terms of naming objects/fields. Review collected by and hosted on G2.com.