CGM Aprima Reviews & Product Details

Aprima software is super easy to use, especially for solo practitioners. You can even customize it to fit your needs. CGM Aprima actually listens to its customers which is amazing. And the best part? They're always working on making their product better for us! appreciated 👍 again I would give them appreciation for their customer support. Review collected by and hosted on G2.com.

Now, here's a little feedback for improvement. It'd be great if they could make the interface a bit more friendly. Oh, and graphical charts would be awesome! They make things faster and ease to integrate. Review collected by and hosted on G2.com.

Although by switching to Aprima we were able to keep our system support staff (who are great!!!!); strictly speaking from the PM side - there are NO features appreciated! Review collected by and hosted on G2.com.

Here's the "Short List”: Time Consuming / Decreased Productivity - EVERY task (not exaggerating!) requires multiple steps and screens. Then, when switching screens, it takes too long to bring up the new screen as each field on the page has to download individually! If a data entry mistake is ever made in the system - - - there are NO easy ways to fix it!!!!!!

Redundancy - Example 1: Insurance companies must be set up twice in the system - once as a "Payer," then as a "Plan." Setting up an individual Plan for each Payer is not needed but is required in this system. Example 2: Cannot assign a specific DEFAULT Payer payment and adjustment (i.e., "Medicaid Payment," "BCBS Payment," etc.). Instead, the payment and adjustment type must be manually entered (typed) when posting each transaction.

Negative Impact on Revenue Cycle - Aprima requires using eMedix Clearinghouse for all electronic claims and payments. Comparable to Aprima, eMedix is the WORST clearinghouse I've ever encountered (at least they are consistent)!!! I won't go into eMedix issues (another day...) except to say that the hoops and workarounds needed to get the claims to transmit to the payers are mind-numbing/blowing! Forget SECONDARY CLAIMS - It's been five months, and the primary COB information still isn't sending correctly for any of our secondary claims!!!! Let's just say that I REFUSE to use the "automatic" payment posting feature!!! Review collected by and hosted on G2.com.

The build of the system is very tailored to what you need and it's fairly easy to use once you have it built out. The security considerations are also good- you can align users with different securities very easily and it's easy to change Review collected by and hosted on G2.com.

It's not the most up to date system. It lacks sophistication in its data integration capabilities and it's data/med record pull in. The support team for build out was sub par at best Review collected by and hosted on G2.com.

System is down frequently. Do not have access to my data. Review collected by and hosted on G2.com.

They have no answers- as to why the system is always down. Review collected by and hosted on G2.com.

The organization of information is easy to access as you learn to use the system. Review collected by and hosted on G2.com.

There is a longer than average learning curve for this EHR because it isn't the most user friendly setup. Review collected by and hosted on G2.com.

I like the easy access to demographics, billing information, and health records all in one. Review collected by and hosted on G2.com.

The messaging feature is terrible for trying to follow through with communication among staff. It is not a user friendly platform and requires extensive training. Review collected by and hosted on G2.com.

It's a great program for record keeping. I can record everything from patient symptoms to insurance billing records. It's easy to make appointments in several different categories. Review collected by and hosted on G2.com.

There should be a place for notes for each patient. That way, if John Doe calls, for example, I could read a little note about what's going on with him from the last person that talked to him. Also, this program is quite overwhelming for new hires. It takes them a long time to learn the system. I wish it was more streamlined. A tutorial video should come with software like this. Review collected by and hosted on G2.com.

Easy to navigate tab interface for the Clinical Notes, Common Problem Palette feature consistently saves me time. Review collected by and hosted on G2.com.

Slow technical support responses, seems like for every hotfixed bug, two more pop up. Review collected by and hosted on G2.com.

It does the basics of what it needs to do. Review collected by and hosted on G2.com.

Aprima charges for every little thing. When my company started researching other companies, we realized we have been cheated for years with features to make our lives easier. When we starting inquiring about why we didn’t have certain features, we were told that we could add features for additional cost. We were already paying $700+ per month. Review collected by and hosted on G2.com.

It has a lot functionality and is relatively easy to use Review collected by and hosted on G2.com.

Cumbersome to get between areas of the chart Review collected by and hosted on G2.com.