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Aprikot Reviews & Product Details

Carlos Andres M.
CM
Accountant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Aprikot?

It's better for me to identify and see the areas of improvement of a specific employee or the entire team. Review collected by and hosted on G2.com.

What do you dislike about Aprikot?

So far there is nothing I can tell that I don't like. Review collected by and hosted on G2.com.

What problems is Aprikot solving and how is that benefiting you?

It's helping me in identifying areas of improvement for the team as a QA solution. Yes, I am more productive in keeping track of my evaluations using Aprikot. Review collected by and hosted on G2.com.

Aprikot Overview

What is Aprikot?

Aprikot is a Quality Assessment (QA) and feedback tool for teams. With the use of a handy chrome extension, QA reviews have never been easier! Integrate with Zendesk, HelpScout, or use stand-alone mode to score anything you can open in Chrome.

Aprikot Details
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Product Description

Aprikot is a Quality Assessment (QA) and feedback tool for teams. With the use of a handy chrome extension, QA reviews have never been easier! Integrate with Zendesk, HelpScout, or use stand-alone mode to score anything you can open in Chrome.


Seller Details
LinkedIn® Page
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1,131 employees on LinkedIn®

Josh C.
JC
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Recent Aprikot Reviews

SQ
Sixto Q.Small-Business (50 or fewer emp.)
4.5 out of 5
"Aprikot - QA Performance Tracking"
It's really easy to review your team QA performance and leave detailed notes for them to understand their pain points and areas that they need to i...
Carlos Andres M.
CM
Carlos Andres M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy to use"
It's better for me to identify and see the areas of improvement of a specific employee or the entire team.
Elman M.
EM
Elman M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Aprikot"
It is a great tool to receive and acknowledge feedback, feedback is easy to read and easy to understand, and it is a great tool to make work effici...
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Aprikot Media

Aprikot Demo - Extension
Aprikot Demo - WebApp Dasboard
Aprikot Demo - WebApp Analytics
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4 out of 5 Total Reviews for Aprikot

4.7 out of 5
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4 out of 5 Total Reviews for Aprikot
4.7 out of 5
4 out of 5 Total Reviews for Aprikot
4.7 out of 5
G2 reviews are authentic and verified.
Elman M.
EM
Team Lead
Outsourcing/Offshoring
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Aprikot?

It is a great tool to receive and acknowledge feedback, feedback is easy to read and easy to understand, and it is a great tool to make work efficient, understand processes, and be a better professional. Provides easy access, is highly customizable, and easy to make changes, also the support is amazing. One of the best features is to store the feedback in one place, because it is always nice to go back and check cases were you made mistakes and see all in one place. Review collected by and hosted on G2.com.

What do you dislike about Aprikot?

I could not think of something I dislike about this software, maybe the one issue is that users might not have access to all data to make changes to the same unless you are an administrator. Feedback is easy to read, however, sometimes when it redirects to the actual case problem, it takes a long time to load, and sometimes it does not load at all. Maybe it is just for me, but this issue is sometimes annoying. But no major complaint with the site, because it is very amazing. Review collected by and hosted on G2.com.

What problems is Aprikot solving and how is that benefiting you?

Tracking feedback and managing the same is amazing, provides a great way to know how to improve and how keep a record of the feedback given. The main problem was keeping track of feedback and also data storage because this app helps you to keep all in place. it was solved all in one place, not only it is friendly to use but an amazing tool.

Feedback is highly important to make better learning processes and this is the main issue that this tool is solving. Review collected by and hosted on G2.com.

Jose Andres G.
JG
IT Technical Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Aprikot?

We've noticed the overall improvement on our Quality overall the Teams, Aprikot has been extremely useful to share/receive feedback out of performance, customer service and all the business requirements Review collected by and hosted on G2.com.

What do you dislike about Aprikot?

The little downside is how the dispute workflow performs, in which not always the feedback author gets the actual comments from the feedback receiver. The reports however do show the full interactions Review collected by and hosted on G2.com.

What problems is Aprikot solving and how is that benefiting you?

Improving the Quality of specific fields on the Customer Service facing for all the Team, measuring the tone of the conversations, Ownership, following companies policies, cleverness, etc Review collected by and hosted on G2.com.

SQ
Client Operations and Services Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Aprikot?

It's really easy to review your team QA performance and leave detailed notes for them to understand their pain points and areas that they need to improve, and it's very easy to integrate with your browser and CSM. Review collected by and hosted on G2.com.

What do you dislike about Aprikot?

Nothing comes to my mind at this moment. Review collected by and hosted on G2.com.

What problems is Aprikot solving and how is that benefiting you?

Communication quality with our clients by letting our team know how they can improve their skills, track their SLA and ensure that they follow up on open conversations. Review collected by and hosted on G2.com.

David C.
DC
Team Lead & Product Expert
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Aprikot?

It has a wide variety of options and segmentations and categories for QA evaluations. Review collected by and hosted on G2.com.

What do you dislike about Aprikot?

There are a few things when evaluating, like a little window that would shut down if we don't continue scoring and if we touch anywhere else in the screen. Review collected by and hosted on G2.com.

What problems is Aprikot solving and how is that benefiting you?

QA evaluations. It helps me improve our support team's performance. Review collected by and hosted on G2.com.